Shit coffee shit service. I've given it multiple chances and they never cease to disappoint lmao.

Very friendly people that work there. Very polite exspecially the late afternoon and evening shift people.

After spending a few days in Canada I needed to get my Dunkin Donuts fix, so we decided to stop in at this Dunks location while making our way towards Montreal. This location has your typical Dunks coffee, but what sold this spot for me is their customer service as well as the fact that this establishment was spotless. In the end, I got the coffee I wanted (and needed because I get a bit grumpy) with great customer service. Kudos to this Dunks location. read more

Dunkin' - Storefront - Donuts Near Me - Saint Albans, Vermont

I realize there is a labor problem going on currently in this country with the great resignation and all. Most businesses in the service sector have adapted with minimal disruptions. Dunkin' Donuts in the greater St.albans area has been decimated to the point it in no way shape or form resembles its former self. I have never experienced in my entire life service as poor as it currently is. It has gone from bad to worse. 10 plus minute wait times are common at the drive through. I could pen a novel on how many times and in how many ways they have screwed up my order. If you cherish your sanity avoid this place at all costs. read more

I am appalled by the lack of effort the staff is making to keep customers safe. I am a health care worker and I got coffee here the other day and the woman was not wearing her mask while talking to co-workers and customers. America may be running on Dunkin' but I'm running from this one! Do NOT go unless you are willing to risk the health and safety of your family due to the lack of responsibility of staff! Very disappointed! read more

I go to so many Dunkin' Donuts that I normally don't review them but we went here twice (on the way to and then from Canada) that I figured I'd review them as the second visit was really nice. The first time up, the line was so slow. And, unfortunately, they claimed to no longer serve the Girl Scouts flavors (when we'd had one several hours earlier so I'm not sure if it's their policy to end the flavors or what). The woman made us a coconut caramel swirl which is basically the same as the Girl Scout flavor. On the second trip, the man was super friendly. We just wanted French Vanilla and when we got to the window he actually went over the two different offers (shot which is not sweet and swirl which is sweet) to make sure he was getting us exactly what we wanted. Very friendly guy and it's always nice to get service and a smile from these drive-thrus. read more

This place is absolutely horrible. They have managed to mess up my order every time and people complain about how rude and horrible the employees are. have had some absolutely horrid interactions with some of them. I work at another dunkin' donuts and people very frequently come to us to have their orders re made because they were messed up by them. It's a disgrace. read more

Drive- thru...So rude. We ordered 1 medium hazelnut hot coffee,1 medium iced drink & a donut. We were handed an extra large hot drink & tried to tell the girl at the window that this wasn't our order. She literally looked at us, turned her back to us & walked away. We waited to get someones attention. Another girl came to the window a couple minutes later with a smile and an apology. We were then handed a medium vanilla hot coffee and immediately explained we ordered hazelnut. The girl (Carolyn) said "well my screen says vanilla." Refusing to take the wrong coffee back. I said that may be so, but I ordered hazelnut. She again turned her back and SCREAMED sarcastically, 'okaaaaay, I'll make it." This prompted me to ask for her name from the other girl (friendly young lady). When Carolyn heard friendly young lady tell us her name she came over & started arguing with us that she wasn't rude. I told her she just yelled at ud & we were contacting her manager. There have been too many instances where the employees here are beyond rude. Half have no customer SVC skills whatsoever. The other half are lovely & friendly. Luck of the draw? I don't think so. I shouldn't have to worry about who will take or make my order, or expect a bad experience every other time I'm here. We come here 2 or 3 times a day and it's always someone on the early morning crew who snaps at us or completely ignores us when we ask for the correct drink. A medium hot hazelnut coffee with 5 & 5. Thats all I wanted. And I got yelled at and ignored. Not. Okaaaaaay! read more

I'm not usually one to be rude, but this was absolutely horrid. I did a mobile drive thru order, clear as day. I had my dog with me and the line was super long. I parked and went in and asked if I could just get it here since I had requested it be made 10 minutes earlier. I got a frozen coffee, and I didn't want it to be all melted. They said I had to go through the drive thru, and I just went because I don't argue with people. I went through and I was there for 30 minutes. When I got to the window, she handed me the wrong order, then handed me the right one and forgot the dang straw, so I was sipping it out of the whole on the top. It was DISGUSTING, melted, nasty. I just ended up throwing it out. My dog is a German Shepard mix, a big girl to have in a sedan sitting there still for that long. She did a great job though, so I thought she'd be a concern and she wasn't. Anyway, so I pulled up to try and find the straw to see if I dropped it and there wasn't one. She originally handed me someone's hot coffee and I was confused and I thought maybe they had put my frozen in there (the cup felt pretty cold to me) so I kind of sniffed it and she realized it was the wrong one and took it back. The nasty part is, she continued to hand that to the next person. I wouldn't consider myself a nasty person, but I still carry germs and it could've easily grossed that person out if they knew I had sniffed or even touched it. (Some people get weirded out by odd stuff) ALSO, they really need to fire some of those people and hire new ones, maybe a little more than half of those people in there were total BITCHES, and it's funny because the rest were teenagers who were super sweet and helpful to the customers. The drive thru lady didn't even look in my direction or smile or ANYTHING, had this rude tone, and I hate dealing with rude people because I am just nice back anyway. I'm sensitive and I work at a drive thru too where I smile and look at people and tell them to have a good day and everything. I even take my time to compliment almost each person that comes through! She just handed me the drink and looked straight ahead and not in my direction, total awful customer service! I mean, my dog has the cutest face and was looking at her with this puppy face and this lady didn't even want to look at that? Like is there a soul in there? Will be ordering from another Dunkin' from now on. read more