Amazing customer service amazing everything this place is so good it made me cry also Abdul is the goat

I would rate this place lower than 1 star if I could. Please somebody shut this place down. Coffee is OK, everything else is not edible.

By far has to be the most creepy disgusting Dunkin I've ever been too! They don't bake on premise so they run out of doughnuts early in the day. It's filthy and the people that work there seem not interested. This morning their coffee machine was broken and they had no backup. I've been to amazing Dunkin's, unfortunately this one not my favorite. read more

Dunkin' - Dirty tables - Donuts Near Me - Princeton, New Jersey

So I frequent this Dunkin, even though it is out of my way. In the last 7 to 8 months, I have been short changed. The excuse was, we have no pennies in the drawer. I had no idea pennies were eliminated from the currency. Upon a phone call, the manager said she will have pennies in the drawer that she had no idea there were none there. My next visit...no receipt again and I was shorted change. Not sure what they have going on there but be careful. I will not be going back there since they owe me a lot of money. read more

Worst service ever! Told me I had to pay for a tap water! Bathroom was out of order too. read more

Worst Dunkin I've ever been to ever arguably . Took forever , staff was rude . My drink was literally just a cup of ice . Literally feel like I got robbed . Disgusting read more

The Three Stooges are alive and well and have apparently taken up residence at the Dunkin' on Harrison Street. I avoid Dunkin' like the plaque and when I unfortunately find myself here, all hope is abandoned at the entrance. Slow and surreal doesn't even begin to cut it - the staff here is borderline catatonic. I won't even attempt to order food as a simple black coffee seems to require a climb up Everest. Any Dunkin' is a disaster but this location in particular is wall-to-wall ineptitude. Paging Shemp. read more

I saw the ad on TV for a breakfast sandwich, hash browns and coffee for $6 so I visited the store to try it. Horrible food. Looked and tasted like airline or hospital food. So called English muffin was soggy as if it had been microwaved. Hash browns were barely recognizable. Never again, nothing like the Mom an' Pop deli's serve. read more

Terrible service, they are always backed up and be sure they will mess up your order. Seems like they are clueless.

DO NOT COME TO THIS DUNKIN LOCATION. I was with my friend and I ordered an iced caramal CRAZE latte and a hot cappucnio, and a bag of hasbrowns. IT TOOK 10 minutes, so service was slow. Then on top of that, when I got the latte, THEY JUST made a random latte with random ingredients. THE employees did not know what a craze latte was and it tasted nothing like it at all. They just made up their own recipe at this point. The hot cappucnio was not hot and not good. Save your money read more

Slower than usual and with no table to mix your drink with sweeteners but with that average Dunkin' quality you would expect. Look the coffee, bagels and donuts here are of that typical Dunkin' Donuts quality. So that's what you'll get. The service was slower and the staff seemed less trained than my other favorite Dunkin locations. No complaints about the interior. Pretty spacious and clean when you enter. There's also additional tables around the back where the bathrooms are. The reason for the 2 stars is that the sweeteners for your drinks are located on the small pick up counter. There is not a separate counter to mix your drinks like everyone else including other Dunkin locations and competitors. So if you want to add some sugar you need to go use a regular table which makes no sense. I like to open my coffee, add the sweeteners, mix and taste. And if necessary adjust. If they address this I will raise my rating to 3 stars. Recommended if you're craving Dunkin' Donuts and you're in the area! read more

Dunkin' - Sweeteners are located at the pick up spot, nowhere to mix your coffee. - Donuts Near Me - Princeton, New Jersey

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The cleanest Dunkin' in the area. I like stopping by here in the morning and would not give a review for a generic chain but found the owner, or manager, to be exceptional. The food is pretty much the same (as we would expect) so at par with every breakfast sandwich out there. read more

Great place to grab something to go. They are fast, friendly and convenient. One time I asked one of the workers to add more hot water to my tea and by mistake the worker started adding cold water instead. After the worker realized that I requested hot, he gave me a brand new drink. Such nice service. I would definitely go back again. read more

Dunkin' - Dunkin sandwich bag - Donuts Near Me - Princeton, New Jersey

This DD location is the worst! I am done with this place. Every time I go in there is only 1 person serving the "To Go" customers, the regular customers at the register meanwhile the annoying chime of new orders is ringing until the employee picks them up. All the while I am waiting in line, along with several others for 8 minutes today (I wish I had a video to share of this experience). I feel bad for the server unfortunately this is the last time I come to this Harrison street location. I'll hit Wawa up the road. If you have 20 minutes to wait, this is your place! read more

New owner/management is rude. Employees mess up orders. I'm telling everyone I know not to spend their hard earned money at this location.

This place is always dirty and out of donuts. Staff member was on his cell phone as I was only customer in store. I was ready to order, as he continued on his phone. I told him I was ready to order, whenever he was finished on his phone. Customer service stinks. Don't recommend. read more

Incredibly slow and unattentive to customers' requests. There were five workers, 3 of which just hang around while one person prepares all the piled up orders, albeit he is snail-paced too. If I wanted to wait 25 minutes for a simple bacon anf egg sandwich, I would have gone to a restaurant or diner. If you folks don't like the job you are doing, just quit and look for something that excites you. Never ever gonna shop at this place. read more

I love Dunkin but they are the worse. No matter how many times you go there there is a wait. Line/no line be sure you will be waiting 10 minutes for your coffee. Unfriendly, rude staff. The situations that I have witnessed there over the years were mortifying. If you have a choice go to different location where they actually care about your business. read more

Everyone working here is awesome. They are super friendly and accommodating. I've been going here for years and even though the staff has changed they've always had some great hires. Really appreciate it!! read more

Normal dunkin' donuts experience. Depending on who is working in the morning it can be slow to get hot food. Otherwise they are very accommodating of my coffee request, and always very courteous. My favorites are a medium iced coffee with milk and one pump of the butter pecan syrup. As far as hot food my go to is always and egg and cheese wakeup wrap or english muffin, you can't go wrong with those. read more

Dunkin' - The short lived donut breakfast sandwich. - Donuts Near Me - Princeton, New Jersey

I'm very sorry to say that this branch of Dunkin' Donuts has gone badly downhill. Service is slow and something as simple as a cappuccino is often screwed up. (Today was my third bad cappuccino in as many weeks). Smarten up guys, it's not that hard! read more

Waited as the only person in line, was noticed but not acknowledged and then completely ignored by both employees. There were no others inside. These two should be fired. Easiest job on the planet...sigh read more

Bait and switch, plain and simple. I went to this place about a half dozen times. Each time, a display for travel mugs caught my eye. $6.99 for a stainless travel mug, not bad. So finally, I made a point of buying one. They rang it up for $12.99. I objected, pointing to the sign that said something like "STAINLESS TRAVEL MUG $6.99." "That's out of stock," they said. "This one is $12.99." By that time, they had already filled it with coffee and there was a long line. I paid them the money, and checked the website when I got home. There is no $6.99 steel mug. It was just a bait-and switch. How was the coffee? The hot coffee was ordinary. The iced coffee--occasionally good, but often watered down to the point of worthlessness. Also note that, as of the last time I went (in November), the sign said they open earlier than they actually do. This was extremely annoying the time that I showed up at the advertised opening time. Avoid. read more

Not all Dunkin donuts are created equal and this not one you want to go to. The service here is pathetic, the incompetent person working is cursing left and right, runs to answer a personal phone call while 5 people are waiting in line, asks the person what their order is multiple times then forgets, the list goes on and on. I understand that some people have other things going on while they are at work but customer service was on the bottom of the priority list. Stood in line for 15 mins to get a basic cup of coffee then gave up when the lady working stopped making coffee then went to pick up a personal call talking to someone who just got out of the shower ,I felt like I was watching an episode of gosspi girls. This is the most atrocious type of customer service I have encountered, the lady was completely oblivious to her surroundings and did not care respect people's time , I would not recommend stopping here for coffee unless you have a lot of free time and really desperate for DD coffee. read more

I was craving a doughnut, and mistakenly thought this place would have something satisfying. We purchased a coffee, 1 glazed, 1 cinnamon apple, and some jelly filled munchkins. I took a bite and spat it out. It was that bad. Dry, mealy, yuck. The munchkins had a pinkie nail sized dribble of the most tasteless goo surrounded by a tasteless and dry dough. The glazed were better, but that isn't saying much. The store was clean, and the service nice, but yuck. read more

DOSN'T EVEN DESERVE ONE STAR! I go to this Dunkin doughnuts a lot, and when I do, I get some of their sandwiches, but I ask for no cheese on them, and they constantly do! I have to tell them while they are making it "NO CHEESE!" And they laugh like its fricken funny. The weird part is, no other dunkin doughnuts I went to, messes up my order as much as they do. If you can't eat cheese, and want a sandwich, make it yourself because ordering it at this Dunkin doughnuts will kill you. The apple doesn't fall far from the chain branch, but this one was ran over by a lawnmower read more

They need re-training. Everyone. Top on the way down. People use the mobile app for convenience but it's not convenient when this location consistently screws up orders, you have to stand there while they re-make it and subsequently screw THAT up. I really like coffee and donuts, but this location needs to shut down, have a major re-training week and learn to get good at their jobs. read more

Worst service ever! Repeated order three times, overcharged, manager didn't have codes to correct error, and the my order was incomplete and had to ask again. read more

Do not go here. The service is slow....so so slow. Painfully slow. And unfriendly. They often mess up the orders, which makes things even slower. Food is over cooked or undercooked, depending on your luck. The donuts are fine but if you want anything else, just find somewhere else; it would be worth the travel. We've given them so many chances over the years but today was the last straw. I will not even be returning even for just donuts. I'm done with this place. read more

I have never experienced such rude behavior toward a customer. I went in today to get a muffin and some iced coffee, and the man who reluctantly waited on me acted as if I were a nuisance and should not be bothering him. I was taken aback by his attitude and couldn't wait to get out of there. They should welcome customers--not act as though they are not wanted. They put my drink in a flimsy paper bag, and when I picked it up to take it into the house, the cup fell through the bag and spilled all over the driveway. Even their bags are terrible. I will never be back, and that unpleasant man should be retrained--if that's possible. read more

The worst Dunkin Donuts in the world. Counter people are terse if not downright rude, and they screw up my order every single time. Even an iced tea! I ask for light ice, I get tons of ice; I ask for 4 Equals & get unsweetened tea. They're also often out of the dots items I want. Just, don't. read more

Avoid this place! I walked into this store while two employees were verbally fighting. I wait for them to finish and while doing so notice multiple flies over all of the doughnuts. I was disgusted, and went into the fridge to get a "fly free" beverage and then the two employees fight over who's turn it is to ring me up. I put the drink back and left. The Dunkin Donuts at the Mercer Mall location is much better! (I will go out of my way to avoid this place!) read more

I have no issues with this place...it's a great place to work, with plenty of outlets. The food is what you expect from a Dunkin' Donuts. I like the flatbread sandwiches and I'm happy that there's a choice that's low calorie. I get free coffee fairly often with my rewards card and I don't feel like I'm paying for expensive coffee when all I want is some caffeine. I like that this place is open earlier then Small World coffee. read more

Prices are out of line. Most expensive DD I have gone to. Owner keeps jacking up the prices because there is not another DD close to the area. read more

Breaks my heart to leave a 2 star review but the coffee at the location rarely taste fresh even first thing in the morning. Their donuts and bagels have gotten a lot better over the past two years. I go here for matter of convenience but wish they would do something to improve the taste of their coffee. read more

Service was great on July 4th morning. The staff helped me with the age old problem of having my kids pick one colatta flavor to split and share. Things also came out quickly and were a good temperature. read more

I don't know why there are bad reviews of this typical, Dunkin Donuts establishment. Let's see: 1) below is a bad review when customer came into employees fighting; 2) bad review because of whether it was open at 5 am or not, when everything else is closed... Bitter people. The coffee is good, donuts are good, bagels are good. We should be able to Yelp back! LOL read more

Extremely rude behavior from one of the counter person. Get a new job, if you don't enjoy working with public.

I am a Dunkin' share holder and I have been going to this Dunkin' Donuts for years. Has the store recently changed ownership or under a new manager? This morning 2 employees were bickering and the lines were totally backed up. The store is understaffed during the busy hours and the service has fallen off a cliff! Very SLOW, incorrect orders and the place feels generally unkept. Needs new management a fresh coat of pain and a new attitude. read more

Went in today and ordered 3 XL Original Blend BLACK and a donut. Discovered when I got back I got 3 XL with a lot of cream and sugar. I never said cream and sugar and one person is diabetic and the other lactose intolerant. I just hate cream and sugar! That was $10 down the drain! read more