Ive always had a problem with dunkin and their hirings of seemingly incompetent people but this has taken it to a new level it took at least 10 minutes for the car infront of me to even get past the speaker. eventually i pull up and am greeted with what i assume was a random customer they gave a headset to because she didn't know anything about their own menu, by the time I got past the speaker the previous car was STILL waiting. And did for another 10 minutes while the line backed up. Eventually I get to the window and unsurprisingly greeted by someone asking me what I ordered TWICE. Waited another 10 minutes for two drinks and to end it off the woman who was running the window is screaming at her coworkers right while handing me my drink. Very unprofessional and 0 customer service you're better off making your order at home from scratch, it'd still take less time. read more

I went to dunks this morning with a decently big order. Two out of the four of our drinks were made wrong and we sat there for half an hour waiting on food. There was only like three other customers in the store and when I went up to ask about our food I was greeted with the rudest employee I have ever seen and was told that they where super busy and had too much food. There was a total of three sandwiches to be made and there was no need for me to be receiving attitude when i am a paying customer who left a five dollar tip. I deeply regret going to this dunks and even thinking about leaving a good tip. Will not be returning to this dunks and I hope they hire a new staff because every single one of them was extremely rude and had terrible customer service. read more

I went today and asked for a donut without sprinkles because my son is autistic and had episodes over things like that, and the cashier told me that "not liking sprinkles has nothing to do with autism." I will never go to this location again. read more

Wow I've gone to this location for a long time. The drive up window woman yelled at me last thursday morning around 10. I'm so pissed I will never and I mean never go here again!!!! I suggest the management get in here. read more

Got to the drive thru at 6:55pm. I have satellite radio so the time is accurate. Waited for a moment for someone to ask for my order. Nobody in front of me but I had just seen a car pull up and leave. I beeped I yelled hello no answer. At 6:57pm I see the lights go out in the store. I pull up and can't see anyone. I yell hello again at the window but no answer. I go around front and see movement near the window so I go back around. As I came near the order speaker I see someone peek out the drive through side window and quickly duck out of site. So your employees are cheating you and closing early. You lost two sales tonight but I will never go back to that location. I live in town but I will always go to the other one by Cumbys. Hire a better manager. read more

Worst customer service in all of Haverhill and plaistow combined. Incredibly unhelpful and combative on a daily basis.

This location was modernized about a year ago so that was a great start. They have 2 LCD TV's, counter top seating, tables and WiFi. With that being said, having an updated building does not make the products any better. The donuts are not made on site, they are brought in from a central facility and the turnover seems to be pretty good as they tend to be fresh throughout the day. However, a regular cup of coffee should be consistent from day to day if this is the location that you stop at or for that matter all Dunkin Donuts should have a "standard" for what should go in a regular of each sized drink. My most recent order included two egg, bacon and cheese wake-up wraps which are good but a bit overpriced in my opinion. Keep in mind that in this area, 3 Dunkins are within maybe 4 miles of each other and all of them have slightly different pricing with the most expensive being the one on Rt 125 in the Irving Gas Station. They are VERY EXPENSIVE. I also got an extra large Dunkachino and when I took my first sip after it cooled down it tasted like water. I called the location up and spoke to someone who knew that the machine had been used for most of the morning without the "powder" having been refilled. She was very nice and told me just to bring it in and they would give me another one. So, I guess I should have kept a bad drink in my car overnight as she made it clear that I should "bring the bad one in." Well, when I brought the bad one in that afternoon the lady put the new cup on the counter but didn't close the lid tight. When I went to pick it up, the drink when everywhere including my daughters and my clothes. The employee was more concerned about wiping off the Dunkins add on the counter then the fact that the two of us were wearing the drink! When I asked her for something she gave me a dirty rag out of a bucket on the servers side of the counter. Disgusting. This was not a good experience. read more

Dunkin' - a traffic light in front of a store - Donuts Near Me - Plaistow, New Hampshire

Drive thru was quick food was nice and hot. Person at the window was nice in taking my order and greeting me. No complaints

Wish I could leave a half star. Drive through worker mumbled and was rude. The guy at the drive through just dropped my card into my window after I paid. He was too busy talking to the other employees. Coffee tastes burnt. Avocado toast with bacon wrong. No bacon and bread is hard as a rock. Definitely skip this Dunkin location. Everything is bad from the service to the food. read more

Went there this morning for a breakfast sandwich. I was at the drive through and when I got back on the road found the sandwich was burned to a crisp. Shame on the workers that were there this morning. They don't even deserve one star but it wouldn't let post without it. read more

I ordered the snack'n bacon and it was cold bacon. For $2.49, it was a huge disappointment. So I took it back and they told me it It's supposed to be served room temperature. Why is that? And they said it's because it's for people who are on a keto diet. That is the most ridiculous thing I've ever heard. Who eats cold bacon? So I told them if they wanna serve cold bacon they should label it as cold bacon on the menu. Plus, then why are the hashbrowns hot? And then the hashbrowns had only five pieces. So if I were you, stick to the donuts and a coffee. read more

I went to this location yesterday and was YELLED at by an employee, I've never experienced anything like this! I drove to drive through and ordered a black ice coffee, when I went up to the window I tried paying with the Dunkin' App. He tries to scan the app and his gun scanner wasn't working. So he looked at me said do you have cash? I said no. He yelled at me as if I did something wrong and told me to leave and I can't have the coffee and dumped down the drain in front of me and threw the cup away, then looked at me and asked if I had a Fing problem and to just drive away. I asked to speak to a manager and I was told that is store doesn't have a manger or anyone to speak too . But there was a women named Jessica tried to claim him down and offer me the coffee for free (I didn't accept it and went down the street) ....... bad customer service, will not return read more

how the flip does dunkin' run out of donuts! they gave us the wrong kind of munchkins and when we asked for a different kind they didn't have any. and they only had like 4 donuts that u can get. love, 2 unhappy customers read more

Still the worst dunks I've ever gone to, it sucks because it's so close to me and sometimes in the morning when I'm in a a rush I think hmmm maybe just maybe this time they'll get it right.. never have. read more

Iced coffee stop. Coffee was the same as usual and I did not experience the poor service other reviewers mentioned. read more

Dunkin' - the entrance to a dunkin donut shop - Donuts Near Me - Plaistow, New Hampshire

I'm a local & regular customer that always went to this dunkins because of how conveniently close to my house it was but now I will be sure to go out of my way to get coffee elsewhere. The past two weeks I've come to this dunkins to get coffee or food before school, the drive thru line has always been to the road & does not ever move, which has made me late every time. Typically, I order a medium iced coffee with cream only. They always seem to make it wrong, even after I hand it back & complain. Today I ordered a coffee that was made wrong once again & a sandwich which had egg that was freezing cold on soggy untoasted bread. Disgusting. I'd give zero stars if possible. These employees have no idea how to listen to their customers or make the food correctly. Not to mention they have no personality & no customer service skills. Thanks for ruining my day dunkins & having my $8 go to waste. read more

I hadn't stepped foot in a Dunkin Donuts for about 5 years until today, and today I was reminded why. 5 years ago I swore them off for their crappy service(i.e. having to repeat my order for a single coffee three times and them still getting it wrong; Not to mention, all too often, receiving old burnt tasting coffee; Waiting in line at the drive through while the kid working the window messed around throwing things at his/her friend in the car in front of me, nearly making me late for work etc...) This morning I decided to give it another go, seeing how the whole place has recently been remodeled inside and out. I ordered one of the egg sandwiches and was told that they no longer had that particular sandwich and while I was standing there looking at the menu( for no more than 10 seconds, mind you) the counter lady just walked away without a word. There were no other customers near or around me that she needed to take care of. She simply couldn't be bothered to give me the courtesy of waiting a minute while I changed my order(I was ready to order. You just didn't have the product!). Rude! I should have expected no less. You had a second chance DD. You've tightened up your appearance, now maybe try tightening up your crew!...I'll be down the street at HD(even though its a mile more out of my way) getting my morning coffee and breakfast sandwich(they use actual fresh eggs) if you need me. I wish I could give a 1/2 star. read more

Whoever was working today does not know how to count or understand the difference between up and down. First off: my "6-piece" hash browns only had 5 and they were absolutely cold! I didn't have time to go back to complain. Secondly: you'd think that since the Boston Creme donut has been around for (at least) 25 years Dunkin employees would have figured out by now that if you place a donut frosting side down, it will all stick to the bag! read more

Dunkin' - Clearly they don't know the difference between up and down... #BostonCremeIsDead - Donuts Near Me - Plaistow, New Hampshire

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Every single time there is an issue with the order. Today I was the only one in line. Asked for an extra large decaf hot tea, she repeated it back at the drive thru. I received a large black coffee. This is the 3rd time this has happened. My other large iced coffee had no sweetener...happens again and again. You drive away and then realize the order is completely wrong. I don't understand how they print a label and still manage to not make it correctly. I am now going down the street to the Haverhill one. read more

I would give this place zero stars if I could. I drove through today (September 18th 2016) at about 10:50. I asked for an iced vanilla chai. The girl at the drive through shouts back, "What?!", I repeat myself. She says "I can't do that. We don't do that. We can only make them hot or frozen." Which is a complete lie. I have gotten them several times at this location, and daily at the one down the street in Kingston. Because of her rude attitude, I wasn't going to correct her. So I just said "Okay, never mind." And she snaps back "Okay, good." First off all, she was extremely rude. Second, do not just say you don't have something just because you don't know how to make it. Ask someone. Also, I don't even work at a Dunkins but I've seen them make it enough times to know that it's not that hard. Mix chai with the milk, stir, add ice, use that little mixer thing, done. I will never go to this location again, you've lost a longtime customer. read more

This is THE WORST DUNKIN DONUTS I have ever had the misfortune of purchasing from. They have not ONCE gotten my order right and I've given them several chances. I'm not sure if there's just a bunch of strung out teenagers working back there or if they really are THAT stupid. I'd like to add that I have worked at a Dunkin Donuts when I was a teenager and its the easiest job to do. They literally print out exactly how I asked for my coffee to be and stick on the coffee that is made 100% wrong. They repeat back everything I just said WRONG, I make the corrections with them and still get it WRONG. I'm disgusted. read more

They seriously just asked me of I wanted a turbo shot in the DECAF coffee I ordered. I hate dunking doofuses. They are always so inaccurate. especially during the non- morning- rush hours. Only the GOOD people (ie middle aged ladies) work during those hours and are accurate. They really need to consider an ordering screen like they have at other fast foods so they can get the order right. there is too much room for human error at every dunkin's location. Too bad they are on every corner and New Englanders don't really have a choice (easily) to be patrons elsewhere when they just want a DAMN coffee. end rant. read more

Marquee outside this location stated 2lbs of coffee for $5.99. Went into the location to purchase 2lbs of coffee for $5.99, employees stated that customers all day have been misreading the sign (that was clear as day) and that coffee was $8.99 for a 1lb bag. I stated that this was false advertising, Still refused to honor the promotion and re-told I can not read properly. This location refused to sell the coffee at this price, instead decided to insult my intelligence and be completely rude and disrespectful. Save your time, money, and aggravation and go to the Heavenly Donuts up the street read more

My friend went to grab me a coffee and it was absolutely terrible, he also went and got himself A CROISSANT WITH JUST TURKEY AND HONEY MUSTARD IN WHICH HE REPEATED TWICE, well they decided to put egg and cheese on it as well, HES ALLERGIC TO CHEESE! I will be going to heavenly donuts. Better food, for the money I spend. read more

The people at this location have no idea how to listen to an order. Every time I order a coffee it is the most inconsistent thing I have ever dealt with. My coffee has never tasted the same/the way I would like it to. I've worked in the Plaistow area for over a year and I would rather take my business to heavenly donuts located right up the road. The most garbage dunkin donuts I have ever been to, which is a real shame because the building looks relatively new. Hire new staff. Clean house read more

This is by far the SLOWEST Dunkin' Donuts EVER! Order is always wrong, every day, anytime of day. Glad school is out for the summer so I can stop somewhere else now! read more

I visited this dunkin donuts last night, I had one of the worst experiences ever. I witnessed one of your employees, Ashley, yelling at the others and speaking to them in the worst manner. She was bossy and rude the way she went about it. I overheard her talking about punching other employees and how she does not respect anyone who works there. I will not be coming back to this location because of how disrespectful she was to everyone in the building. read more