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Dunkin'

1.3 (26 reviews)
InexpensiveDonuts, Coffee & Tea
Closed • 4:30 am - 7:00 pm

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Fred L.

This location was modernized about a year ago so that was a great start. They have 2 LCD TV's, counter top seating, tables and WiFi. With that being said, having an updated building does not make the products any better. The donuts are not made on site, they are brought in from a central facility and the turnover seems to be pretty good as they tend to be fresh throughout the day. However, a regular cup of coffee should be consistent from day to day if this is the location that you stop at or for that matter all Dunkin Donuts should have a "standard" for what should go in a regular of each sized drink. My most recent order included two egg, bacon and cheese wake-up wraps which are good but a bit overpriced in my opinion. Keep in mind that in this area, 3 Dunkins are within maybe 4 miles of each other and all of them have slightly different pricing with the most expensive being the one on Rt 125 in the Irving Gas Station. They are VERY EXPENSIVE. I also got an extra large Dunkachino and when I took my first sip after it cooled down it tasted like water. I called the location up and spoke to someone who knew that the machine had been used for most of the morning without the "powder" having been refilled. She was very nice and told me just to bring it in and they would give me another one. So, I guess I should have kept a bad drink in my car overnight as she made it clear that I should "bring the bad one in." Well, when I brought the bad one in that afternoon the lady put the new cup on the counter but didn't close the lid tight. When I went to pick it up, the drink when everywhere including my daughters and my clothes. The employee was more concerned about wiping off the Dunkins add on the counter then the fact that the two of us were wearing the drink! When I asked her for something she gave me a dirty rag out of a bucket on the servers side of the counter. Disgusting. This was not a good experience.

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Joseph C.

Iced coffee stop. Coffee was the same as usual and I did not experience the poor service other reviewers mentioned.

Clearly they don't know the difference between up and down... #BostonCremeIsDead

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4 months ago

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4 years ago

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2 years ago

Worst customer service in all of Haverhill and plaistow combined. Incredibly unhelpful and combative on a daily basis.

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2 years ago

Drive thru was quick food was nice and hot. Person at the window was nice in taking my order and greeting me. No complaints

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