Super friendly staff. Quick service and a very clean interior including restrooms. I've made this a stop on frequent trips to Nashville and other destinations and usually always find it to be clean and orderly. Service is most always quick even when there's a crowd. This location offers a very nice space to enjoy your coffee as well as a meeting room that can be reserved. read more

Dunkin' - Interior space - Donuts Near Me - Pearl, Mississippi

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Very disorganized service. I ordered a dozen donuts from their kiosk and the girl kept starting it yo stop it because they kept pulling her away to take another order. It took almost twenty minutes to get my dozen donuts, eighteen minutes to b free exact. Mind you, they were not overly busy. Also, when I got to the meeting, the donuts were completely not what I ordered. Not one thing was right in the selection and the only donut that I did order, I ordered two Boson cream donuts and they gave me four. The manager kept having people jump from positions and it was completely disorganized. The only thing that made me feel like I was in a Dunkin' was the ambiance of the place. It might have looked like a Dunkin', but it sure didn't feel like I was in a Dunkin'. I can only give this particular Dunkin' two stars and honestly, that is even a gift. read more

Dunkin' - a dozen donuts in a box - Donuts Near Me - Pearl, Mississippi

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Only Dunkin for a very large area and this one is very large and nice with lots of staff and great bathrooms and a fenced outdoor seating. I got a refresher, a donut and a sausage patty for my dog read more

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Iced coffee just the way I like it, with plenty of milk and not too strong. My husband loved the Apple fritters and the jelly filled are just right. Drive-thru and counter staff are friendly and get the order correct each time. Best Dunkin' I've been to--and I've been to a lot all over the country. read more

Saw the reviews and just knew I needed to put in my review. It doesn't deserve the bad rating it has. I have been here twice and the employees are all doing their best during the rush. The drinks I have gotten here have been great. They know how to make great drinks and have good service. Will be going again when I'm in the area. read more

Dunkin' - Iced coffee - Donuts Near Me - Pearl, Mississippi

They never have a full menu. I ordered a signature drink on the app. Get to the window and was handed a plain cup of iced coffee. No cream, no foam, no caramel sauce. I asked what is that, it is supposed to have.... Before I could finish my statement the guy said "we out" and shut the window. This I was an every day event last year and I quit going there. I made a post on social media last year and the owner reached out. He said he would straighten it out. I continued to go there a couple more times but after two weeks it was right back in the same sad shape. How do you run out of cold foam, sweet cream, caramel sauce, large cups, straws, and not to mention the food. You never know if they are going to have anything on their menu. read more

The person who was taking our order was an asshole to us. We got all of our stuff except for one of our drinks, and we were trying to tell her and she just slammed the door in our face. She was just really short in conversation with us and snippy. The drinks were really good quality, along with the donuts. I just can't stand when people are just mad to be mad, don't take that shit to work read more

Somehow our order got messed up and they gave our food to people going thru the drive thru and we had to wait even longer for them to make our order all over again. read more

Dunkin' - the inside of a dunkin donuts shop - Donuts Near Me - Pearl, Mississippi

Needs more workers. I walked in with my son and waited at the counter for 10 minutes and wasn't even greeted.

I love drinking dunkin all the time, it's very yummy I would recommend the strawberry glazed donut with the Charli read more

Dunkin' - Strawberry Dragonfruit Dunkin' Refresher Charli Cold Brew Donuts I put milk in the drink and it was so yummy!! - Donuts Near Me - Pearl, Mississippi

I had the absolute worst customer service. I'm embarrassed that I even took my mom and sister to the Dunkin' down here after raving how great the coffee is! -- Im from Mississippi, but live in Massachusetts where there is literally a Dunkin' on every corner. My husband and I go almost every day before work. Always have a wonderful experience. -- They had a horrible first experience and the girls who served us set a bad first impression of what Dunkin' Donuts is all around. Not only was the customer service lacking, but the drinks were gross. I ordered them my personal favorite (a caramel macchiato/latte) and could not figure out why they didn't enjoy their drink. Come to find out the coffee was burnt tasting and grounds found floating in the bottom which is disappointing. The donuts also were not fresh which is even more embarrassing. I was trying to be positive about one thing of our experience, but sadly could not find one. I have worked customer service for years and I have been trained to go above and beyond. The employees on that particular day I went, was an embarrassment. Lack of interest. No smiles. Not even eye contact. I am completely and utterly dissatisfied read more

Deserves a rating higher than its current average of 2.5 for sure. Passing through town, we came in during shift change and there was a new trainee up front; service was still quick and staff were all very nice. Got to see how management handled the trainee, too. 10/10 on that (as someone who used to work food service, I know it's always nice to have easy-going managers). Donuts aren't quite as good as Shipley's back home lol but that's probably just personal preference! Can't beat the coffee at Dunkin' though. read more

The manager screamed (not over reacting) at my daughter while placing our order. Unprovoked arrogant jerk. Take your business somewhere else. Service bad. People worse. Keep driving. Pearl and Mississippi should be ashamed. Guess I am off Dunkin for life. read more

If i could give 0 stars I would. Didn't give me half of the items I ordered. Horrible service. Coffee was cold.

Now, I was not in the best of shape from the night before department and had to get coffee and donuts instead since America Runs On Dunkin I bought everything and it right on read more

Had to drive 80 miles to Jackson for VA hospital appointment, so I decided to stop first at what used to be my favorite donut place. It was about 10:00 am. Got there, no Apple Cinnamon donuts, no Lemon filled donuts, no strawberry filled donuts, only Bavarian and Vanilla Creme filled donuts. So I left, donut-less, and will never return. read more

This time just got a hot chocolate. Beware it comes out of a machine like at a gas station, so it mixes with water (no way to sub milk.) The ratio of water to powder was off and they made us another, bigger cup. That was nice of them to do! The interior decor is really cute in this one, not a bad place to hang out. read more

To start off I put a curbside order - 1 hr b4 they closed. Didn't get it until I had to go through the drive through 40 minutes later and tell them, which lead to them telling me they could t make the toast I had already paid for. Because their "oven was down" . I ordered a hot drink and got a cold one. Overall ts pissed me off and the managers need to teach their employees customer service. read more

We visited the Dunkin in Pearl, Mississippi. This was our first experience at a Dunkin. Our visit was during the corona virus so we were limited to drive through. We purchased 2 coffees and a latte. We asked about their donut selection, the employees response was ,"I don't know!" Well we don't know either?? Is there a menu, no! Can we pull forward? Hoping we could communicate better! Anyway, I'm over it now! We didn't get the glazed old fashion we ordered, but the coffee was great! read more

Dunkin' - Donuts Near Me - Pearl, Mississippi

Terribly rude drive through service, drove away before I finished ordering. 08/21/2022 14:30

Placed an on-line order waited 20 minutes. No order. What is the point of having an online feature if it doesn't work?

Only ordered coffee here early in the AM, but you know Dunkin doughnuts coffee be good! Drive through was easy and convenient at 6am.

Out of Bacon at 7:15 in the morning??? When half of menu items have bacon?? Other than that food was good and service very friendly. read more

Tabatha S. was super friendly as were the other employees. Our breakfast was piping hot as was our coffee. It was free donut day and she made sure we knew that and took advantage of this promotion. The entire store was super clean! Will definitely patron here again when passing back home to Tx! read more

If I can put 0 star for this dunkin donuts store. Worst donuts I ever had. I asked chocolate froze, and they give me glaze donuts, 1 donut was broken, the chocolate they don't put properly, donuts was cold, hard to eat. This is awful, ugly donuts. Never come back to this store anymore. read more

Dunkin' - Donuts Near Me - Pearl, Mississippi

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Drive thru folks, check your order before you drive off. I ordered two crème filled and got to office to find two chocolate covered. Planned on one taste, but got another. And another surprise, just as I posted this, Yelp has me as being from California.... That is a big NO. Jackson, MS. read more

Even though their iced coffee was good it was not enough to make up for the hair in my brothers doughnut or their crazy changing digital menu with too many items. I had no idea what to order and didn't like the cheap tasting coolants slushy I got. read more

Bought 2 hot caramel Machs 1 was hot the other was cold very disappointed. How hard is it to make a drink correctly especially when that drink is $4.25 good grief read more

ICED COFFEE WITH CREAM AND SUGAR! This store did us right! I made a mistake and forgot to ask for the coffee sweetened with cream. I asked if they could add it. The employee said no problem and fixed it for me. I wish they had the chocolate donuts with peanuts on them. We've been trying to find them every time we stop. read more

Ratty furniture. Unfriendly. Unkempt. UnStarbucks... DIrty tables. More fast food than coffee shop. Coffee was ok. I ordered a huge *imnotsure roast* with a shot that was full/overflowing. Good with most things except scalding hot joe. Steak bagel is a pre cooked hamburger patty with a frozen egg. $9.24 spent. Worth $4.99. Just observed an employee *clean*the dining room by kicking a sugar packet under the trash receptacle. Classy read more

This store seemed very clean and the restrooms also were quite clean. It wasn't real busy but service was very good and very quick. Coffee was hot and fresh as were the donuts. Plenty of parking and easy to get in and out of. Only a block off the highway. read more

I love, love their coffee when it is pre sweetened and creamed. They put entirely more sugar and cream than I normally would and I'm instantly transported back to being a kid and drinking the stuff my grandpa would make for me. That said, I'm not a very big fan of their donuts. On the rare occasion that we get donuts on a Sunday, I'll drive here as our normal spot (which is a rare occasion too, I might add) is closed. I like the impressive selection of donuts they have, but they all taste like they are old and feel like they have more calories than a regular donut. I do think they are better than any store bought donut and on par with Krispy Kreme (unless you get some "hot now" glazed donuts!). read more

My first ever dunkin donuts experience and I have to say, I'm ruined forever as I'm not sure I can accept any other commercial donut place ever (and sadly, we don't have dunkin' donuts here either). Service was ok. Nothing spectacular. The guy messed up our order, but they happily gave us iced coffees without complaint. Donuts were fluffy, yummy, fresh, and shaped like hearts! Loved it! read more

The employee working there obviously didn't want to be there. When we were ready to order she reluctantly got up and actually rolled her eyes at us. Rude, rude, rude!! Donuts were stale... Could probably get better from a gas station. read more

I'm actually still sitting here on the parking lot of the restaurant and I'm NOT happy! I asked the lady on the speaker what were my flavor options for the iced coffee's and she tells me my options are right there on the board! Well, ma'am, if I would have seen the options I surely wouldn't have asked! When I pulled away, I looed over and she's sitting outside in the sitting area in front of the store smoking a cigarette and typing on her cellphone! This is ridiculously, horrible service! read more

I pulled up to this restaurant just to order a frozen coffee and a sausage egg and cheese croissant. There is three other cars in front of me and when I got to the speaker I was asked to hold. 15 minutes later and the three cars in front of me disappeared I was still holding and there was no answer to the speaker. Is the first time I have had anything bad happened to me at this restaurant and the lady at the drive-through Was very rude and disrespectful. I don't know her name but she was plus size and she had red hair. read more

Drove through for coffee and doughnuts this morning. Location wasn't busy. We were the only vehicle in the drive through line when we pulled in. No one ever answered or came on the drive through speaker to take our order. After waiting about 2 minutes we drove up to the window to order. The cashier opened the window and said she didn't hear anyone pull up. Odd as we were in a large diesel truck that is extremely loud. We purchased two coffees and a few doughnuts. Coffee was pretty good but the doughnuts were stale and plain. Disappointing. read more

Worst one I have ever been in. Cold burnt bagel cold egg. Nasty bathroom. Stay away. Staff didn't care. The coffee was good though

Stopped here in the morning after getting gas- For 10 am with abnormally cold weather in the area every employee seemed happy, the 2 ladies who helped me with my order were the sweetest & made my morning better because of their great attitudes & warm coffee! :) read more

This is my once a week happy so I drive 45 minutes away from just to get a matcha latte! However, last week I went and the young lady was extremely rude and not friendly! I ask why my drink was gray instead of green she stated she blended it differently very ugly so I ask for another, she made another brought to the window dripping everywhere and gave to me and slammed the window. I asked for a manager only to speak my concerns and she came behind the manager being very confrontational! It will definitely be awhile before I go back and I was scared to drink what I drive so far to get as a weekly treat! read more