Before going into the store, I made two previous attempts online to order a cookie cake for one of my co-workers to celebrate her leaving for a new job. Originally I thought it was because of the time (after the business had closed) that my order could not be submitted, later I realized the online service was not working. This was no major deal. So, I went inside to order the cookie cake, which I needed within the next two hours (guaranteed with online orders; inside there is a 20-minute guarantee on a particular size). Olivia kindly took my order, explained the available options to me based on the time it would take, and ensured that my co-worker's name was spelled correctly. She stated that my cookie cake would be ready in 30 minutes. Lanie (Store Manager) who never turned toward me, hollered out "it take 1 hour." Olivia looked uncomfortably at me and apologized, saying "I'm sorry, it will be an hour." I asked her if she would call me once it's ready (I assumed she would call because she requested my number for the order) and again Lanie interrupts from the other side of the store "You just come back." Again, Olivia looks at me as if she is in an awkward position. I understood, so I told her I would return in an hour. Upon returning, Lanie assisted me as she carried on a conversation with a blonde lady who was standing at the back of the store about texting an employee who had issues with her check. She brought the cookie cake to the counter in a plain brown box, which was disappointing because it was a gift so I would have much rather had the signature red box; I was not told beforehand that they were short on the logo boxes. Lanie opened the box to allow me to view the cookie cake, closed it without asking me if it was correct and simply told me to sign the order slip. I'm guessing that this was to confirm that it was correct. Because I was pressed for time I signed and left. The design was just as I asked, the cookie cake tasted great, but Lanie is in need of further training in customer service. I assume that there my be a language barrier and other cultural considerations, yet it is important that she adjust. If she is ever inside when and IF I MUST go there, I will spend my money on another treat. There's too many sweet shops in the area to choose one with an employee who dampens the joy of sugar. read more