Epilogue: Since dumpin' Dunkin, I have discovered fantastic donuts (selection, flavor, quality, size and above all, freshness) next door at Geresbeck's and I've been grabbing my share of Krispy Kremes and coffee at Royal Farms, 2 blocks away; both by the way are cheaper. UPDATE: 2 1/2 weeks later... DD corporate reached out about a week or so ago to ask if the local franchisee contacted me. They mentioned high standards for customer service. I responded that I hadn't heard from them. That was DD's last correspondence. So yesterday, I notified them of the continued lack of contact and that I was deleting the app and my account. DD used to be a different company that cared about their product and customers. They wouldn't sell donuts that weren't 100% fresh. They're more concerned with gimmicks and trying to be trendy, instead of offering the value, the service, the selection and freshness that made them a household name. At over 50 years as a customer, it has been made very clear that I, along with those my age who remember what DD used to be, are no longer the targeted consumers and it shows. I had asked customer service to give me one reason to remain a customer. They offered no reason, so they're history as far as I am concerned. ORIGINAL REVIEW: Do not use the app to buy for pickup at the drive-thru. They have no mechanism in place for you to pick up your order without waiting in the same line as those ordering in the line. I ordered 2 donuts, a sandwich and coffee last Sunday. I was a half mile away and was there in under three minutes. There was a line of about 6 cars and I saw no signs about drive-thru pickups, so I got in line and pulled up to the order board. I said I placed an app purchase and the young lady told me to pull around and up to the window. I got out of line and drove up to the car behind the one being served and asked if he would let me in to pick up my order. He said no, that he was next in line. I responded that I ordered through the app and the server had just told me to pull around to the window. He was insistent on being next. So I opened my door, got out and stepped between cars. Once the car in front left, I stepped up to the window and got my order. The owner/manager looked at me like I was going to rob him. But the server kindly handed me my purchased items. I was very annoyed, but polite. I wasn't rude at the window. After the female driver of the black Escalade lunged the car at me as I was going back to my car, I guess to try to startle, maybe make me jump and drop my food, I just smiled and told them to have a nice day. This prompted the man to call me an asshole. I could see his point, even though he was blind to mine. My old response would have been to tell him that would make us neighbors. He'd either get it or he wouldn't. Instead I decided to say a prayer for the couple. This wasn't about them and it wasn't about me. It was about DD not having the mechanism to be able to fulfill app purchases at the drive-thru. This all happened over the course of 1-2 minutes. I was home in less than ten minutes from when I ordered the food. When I went inside, I found my coffee almost at room temp and my 2 donuts stuck to the inside of the bag, losing most of the icing during removal. At that point, I decided to file a complaint with DD through the app. The app said I would hear back from DD within 48 hours. It's 6 days later and nothing. I have even sent an email to customer service. I asked in the email for them to give me one reason to return to any DD.... Radio silence.... Crickets.... I've been a DD customer almost my entire life. I remember a wide selection of larger, fresh donuts. There were no stale donuts served. They were trashed and replaced with newly baked donuts on a time clock 24/7. The prices were fair. The coffee was good (still is, if they can keep it hot). So I won't revisit a DD anywhere, at least until I get a response from them. If they cannot give me one good reason to stay a customer, I won't. read more

Poor customer service. Roaches in the bathroom. Drive through atrocious. Avoid at all costs read more

Friendly, quick drive thru service. Donuts were fresh and I have no complaints about this location. read more

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First time to a DD in years. Now I know why I don't frequent DDs. Long drive thru line. Went inside. Fairly quick service. very friendly. Ordered a xl midnight, half dozen donuts. Coffee was luke warm at best and tasted like old dish water. The donuts were small and sloppy. Wtf. At this point I'm wondering just how much effort is being put in here. Won't be back.....no point. I can easily make better coffee and donuts at home. read more

Seems like making French Crullers has become a lost art. What happened to Super Soup? Was better when they were called Dunkin Donuts.

Needlessly long wait times. Food is on par with other Dunkin' stores but they will leave you to idle at the window for mundane items ie a cup of water. Location makes no attempt to prevent Karen's and Kyles from parking in the narrow parking lot which blocks access to drive thru and adjacent roads. read more

The manager is extremely rude and charged for items you didn't order. He refused to give me a receipt when I asked because I knew the price was not right after he snatched my card from me. read more

The morning guy is rude and so unfriendly. No idea if he's the owner or not but I won't be going back.

I have now come through multiple times and had to deal with the lack luster attitude of the young girl who works at the drive-through window. Every time she takes my order she makes me feel like I'm bothering her to do so. She's not the only culprit of bad service, the manager of the store is just as bad. There's no greeting you at the window. There is no thank you after you make your purchase. I don't understand why people are in the customer service game and they hate to provide good customer service. I could understand a bad day, but the people who work the drive thru are constantly bad. I'm close to never returning. You may want to consider training your employees. read more

Garbage. Snooty employees with bad attitudes. Worst drive through in all 50 states. Stale donuts. The people in the drive through asked me what an americano was. I wish this was a Starbucks. Avoid at all costs. read more

Nice location to work from! Not many outlets though. It's very quiet and the staff were very friendly. They had plenty of seating options.

I don't visit this location anymore. The nice, clean, and new location on Fort Smallwood Road is FAR over-shadowed by what is easily the rudest staff I have ever encountered at a food service establishment. Not just 1 or 2 employees . . . rudeness is endemic (primarily among the male employees) from management downward. Never a "thank you." Staff will talk to others while you are ordering forcing you to repeat yourself. The only time I have received a receipt has been when I have ripped it from the machine myself because employees will ignore you the moment your credit card goes into the machine to work on another order. If paying with cash, staff will walk off trying to force you to let them pocket any change you are due. This is probably why they make a habit of not giving anyone their receipt! A smile and "thank you" go a long way in retail, but this franchisee was obviously absent on this day of training. read more

I put a mobile order in advance from home. When I got here at 0545, I was rudely yelled out because my order did not reach them. I am telling the bad attitude was out of this world. It was unbelievable that the person is tolerated to work at this place. I will not order from here ever again. read more

Ordered two of new cold brews with the sweet cold foam and both were watered down and had absolutely no flavor. The lids for the drinks were also bent and the lips were very sharp and should have been thrown away. This location is very inconsistent and I have contacted corporate about it. I will never spend my money here again. read more

Dunkin' - Donuts Near Me - Pasadena, Maryland

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worst Dunkin around, never listen and pay attention to the order and constantly get it wrong then get a attitude when you tell them it's wrong, this is the last time I visit this location I'll go out of my way for better coffee and service. more choices in Pasadena then these rude incompetent owners! read more

I often go to this location since it is much closer to home and super convenient, however at this point, Ill drive the extra 2 miles. Literally every time the donut order comes out wrong or missing items. This most recent trip, I was missing 2 donuts. I doubled back in the drive thru, reiterated what items were missing and was STILL given the wrong donuts. Additionally, if you happen to order a side of bacon, it is GROSSLY undercooked, consistently. read more

This location has really fell off the deep end recently. After being a solid location for the past 4 years, I've experienced some of the worst customer service I've ever experienced anywhere over the past couple of months. All of these problems stem from the lack of friendliness and motivation of almost every employee that works here. While the location itself is nice/convenient and Dunkin', in general, has a great product, the customer service needs a complete overhaul for this location to earn my business back. Also, looking over what other yelpers have stated - I've experienced the EXACT same problems: - There is a cashier at the drive thru that seems completely bothered every time you order. - I have seen that they close their doors earlier than what they advertise. - I, too, have experiences where they make you wait at the drive thru without speaking to you. One time, I had them not saying after 4 minutes of waiting at the speaker, so I just drove up to the window to ask if the speaker was broken and they responded by saying "Oh, the person in front of you had a large order". IDC if I have to wait a moment for you to catch up - just acknowledge the fact that I'm attempting to give you business! read more

This location had a great drive thru and consistant service. Not sure what has happened but the staff is not as friendly and they get the orders wrong. Please get back to you use to be read more

This is a pretty consistent Dunkin Donuts. We probably get coffee from here at least 3-4 times a week (we're caffeine addicts, I know)! I've rarely had any problems with my orders. Their staff has also improved over the last few months. They've started to recognize that having a more cheerful voice at the drive through does wonders! This location can get pretty packed, but the line moves quickly. We've gone in once or twice and it's always been a nice, clean atmosphere. If you're on your way to pick up a few groceries from Lauer's, this is definitely the Dunkin to hit! read more

Usually not that bad of service. Definitely not the most cheerful. Tonight at 8:49 I decided to swing by and grab a coffee and the lady stated they were closed. I told her the hours read that they are open till 9 but she stated they close at 8:30. I told her again her hours read 9 and she proceeded to say that they're closed since they're already cleaning. Pretty lazy and rude in my opinion. read more

Dunkin' - Sign clearly reads 9!! - Donuts Near Me - Pasadena, Maryland

I've been going to this Dunkin Donuts every single day for about the last 2 years. Most of the time they are consistent on their coffees & they make them very good, just like they're supposed to taste. They treat me like I am a friend & they're always so nice & welcoming. & If I'm not satisfied with drinks/food, they have absolutely no problem doing whatever they can to fix it & make it a priority to assure that I am satisfied & happy when I leave there. (At this particular location..) Some of the other Dunkin Donuts around my way just aren't consistent with their drinks & almost every time I go to a different one I am just unsatisfied in some way or another almost everytime. So I'm giving this Dunkin Donuts on Ft. Smallwood Rd in Riviera Beach a 100% !!! They deserve every bit of it!! & Should all get raises for the amazing customer service. Dunkin donuts doesn't pay them enough for all that they do. So they deserve some credit at least. Defiantly recommend this location to anyone that lives or comes thru Pasadena at anytime! -- Happy & Faithful Customer. read more

Ordered the Go 2's, which is supposed to include 2 wraps and they only gave me one. When I told them it was supposed to include 2 they said no. They don't even know their own promotions. read more

I'm usually here 2 or 3 days a week. If there is no line they see me pull up and have my coffee ready for me by the time I walk in. When I'm next in line when they are busy they always get my order when they are getting the order of the person in front of me so it's ready to go when I get to the register. Very friendly, they know most of the regulars that come in. This is a regular stop for me when I'm on my way home from work. read more

The new location is super nice. Kind of reminds me of a Starbucks, with chairs and an encouraging atmospheric that you are welcome to sit and work or chat. The drive thru is nice because I can get coffee in my pajamas. Even though they were busy, they were very fast and got my order right. read more

So I went and got a Big and Toasted sandwich with hash browns. When I got back to my place of business to eat, I bit into the sandwich and out came a piece of the wax paper that is used to separate with the egg patty or sausage patty. I returned to the store to show them, but when I returned I got even angrier. The two employees that were working were in the middle of a conversation, both of them looked directly at me and instead of asking me if I needed help they went right back to their conversation. This is way beyond acceptable customer service. Not only did my food have a piece of waxed paper in it but I was made to feel like I was inconveniencing the employees as well. read more

My associates n I go to this location pretty often, but today sadly my Vanilla Chai wasn't even barely room temperature, drink about half but tasted not quite right...then I had tummy issues...I didn't consume anything else. Ordered the same as another colleague, but theirs was hot n fine....idk if mine was intended for a prior order...n intentionally put with our order or what...but what the heck! I'm sick now thx...I WILL NOT GO BACK TO THAT LOCATION AGAIN...shame I luv the vanilla chai at Dunking Donuts...but not that location. read more

Arrived at 9, hours on website and door say 10, closed before we got there

I love this Dunkin! Somehow they mix my coffee just right every time. Also, the drive they line gets wild in the morning, but I never seem to wait more than 5 or 10 minutes. They're polite, fast and efficient. Definitely better than most. read more

Wonderful and welcoming staff! Coffee and doughnuts are perfect. Even when they're super busy, it never takes longer than a minute or two to have my order ready. read more

If you want to go to this location I would say going a hour before there closing time because I went 30 minutes before they were closing and they said they were out of anything I said read more

You should definitely know what you want, because if they are busy you will start ordering as soon as they can make eye contact with you. I unfortunately am not a huge fan of their coffee or their donuts, but my wife absolutely loves their hash browns. They are always polite and go as fast as they can. read more

Friendly staff, and they know how to mix your sugar into your coffee!! There's nothing worse than taking a sip of your iced latte, and getting a mouthful of sugar. First world problem, I know, but this is Dunkin' Donuts for crying out loud! Anytime I get coffee from here my sugar is fully dissolved and that's all I need to be happy with my life. Thanks! read more

Drive thru is so slow. Don't acknowledge you are in front of the speaker for many minutes. This is the middle of the day on a Monday. Not even prime hours read more

Donuts feels like they have been sitting there for days. Might as well go to Giant and get some decent ones.

I come here everyday. Sometimes twice. The staff is friendly and knows your order before you walk in the door. The same people are here from open to close. Always happy to see you. read more

If an employee messes up an item, it should be thrown out and started again fresh. I ordered a ham, egg, and cheese on an English muffin. The sandwich I got had strawberry cream cheese on it that they tried to scrape off. Since it was a drive thru order, I didn't notice until I got home. Mistakes happen, but this wasn't a mistake. Throw it away and start over. read more

Usually stop in 2 to 3 times a week. Always remember my order and they are really friendly. Nice to have good customer service!

I loved this DD when it was in the the older building. The food is good. However, since they have moved they are extremely busy. I used to go a couple times a week. Now very rarely. Most times the drive thru is all around the building and you can't get in the parking lot. The parking lot is designed funny so it's hard to park with the long line. It looks like I will be cutting my DD habit as now the last two times in the drive thru I have gotten the wrong food. My fault for not checking it, but how do u confuse two sandwiches with 10 bags of hash browns.... My rating would be 5 stars for the food, but take two off for the hassle. read more

This is the most inconsistent Dunkin I have ever been too. They are horrible. The coffee is never correct. They overcharge me and need correction consistently. How hard is it to key in coffee with cream sugar and French vanilla and then read that off a screen? I think that they never clean their coffee holders as it tastes horrible. I will drive the extra 4 minutes to the one on Ritchie Hwy at Jumpers Hole... they never screw up my order. read more

I used to go here everyday until their coffee stated having an awful foul taste to it. I wish t hey would get it back right because I miss going here. read more