If the line for the drive thru is long, you won't be able to get into the parking lot to park. It's kind of a poor design and annoying when you want to walk in. This usually only happens in the morning so if you go later you mighty be safe. Staff isn't too bad. Some are friendly and some are grumpy but I think that's everywhere. No one here is super nice and out of this world memorable but they get the job done and try to go pretty quickly. It's on my way to work so when I don't feel like having Latte Lounge route, this is my stop. Not a ton of seating, some comfy seats to the left when you walk in and a few tables. Overall cleanliness is good, service could be improved with some friendly people and a better parking/drive thru situation. read more

Dunkin' - I don't ask for room for cream I just want a full coffee !! - Donuts Near Me - Oneonta, New York

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Very rude I asked for Avocado toast and donuts they didn't want to explain anything to me they forgot my toast even when I came back the lady acted like it was my fault. I will be calling corporate I'm a visitor from Cooperstown bad experience. read more

Very disappointing experience. While waiting, I overheard the manager complaining and using profanity, saying the store should be drive-thru only and that employees should tell customers the blender was broken even though it wasn't. That was very unprofessional to hear. On top of that, the service was incredibly slow, and the inside of the shop was noticeably dirty. Unfortunately, this visit left a very poor impression, and I hope management addresses these issues. read more

I ordered a frozen caramel coffee! Waited over 10 minutes and had to throw it in the garbage because it was disgusting. Slow service and terrible products. Will Not be returning read more

10 a.m. - few donut choices left. The counter person obviously didn't want to be there - and customer service skills were lacking. No "Thankyou", no greeting. Just lackadaisical noises. Tables and chairs were littered with crumbs from previous eaters, and the floors were in sore need to sweeping and mopping. This doesn't represent the brand very w Next time I'll pass this place up and go elsewhere. read more

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If I could give negative stars I would. This place is awfull as is the staff, they cant get any order right wether it be over the inter com or mobile. The staff is absolutely rude and full of attitude for NO reason. It looks and smells awfull in there. Its dirty, the staff is dirty, and spiteful. If I could go back and dump my drink all over the lady at the window I would. She deserves to be fired after the way she spoke to me. Of course theres no way to report dunkin because there customer help lines are always down and theres no way to really report them. So dont waste your money if you want the wrong order ​want to deal with nasty nasty bitches, and eat inside a nasty ass restaurant. read more

I wanna start off by saying the doordash driver we had for this caused a big issue. One of the drinks ordered was out of stock and the other drink didn't have a flavoring in stock, the dasher asked if there was a reply she could get for the order and she simple left the dunkin and never asked. So one drink was never received and the other wasn't fixed. Now dunkin, it was even 10 in the morning before you started running out of things. They are severely short staffed and it's a shame. read more

Went in with my granddaughter. Waited for 15 minutes behind a gentleman then a lady came in behind me. We were all ignored by the 3 staff members. When asked if someone could take our order the staff member screamed that they were busy. Then preceded to yell incoherently at us, also threatened to call the police. Needless to say we all left do to her irrational behavior! My granddaughter was frightened. Never will we go there again. read more

Rude employee! she tired to give me a coffee that was not full at all. she knew it too because she just turned around and re-made it, this time it was so full it was running down the side. no napkins just shut the drive thru window and stormed off. Coffee tastes like crap! There's a reason I hardly ever stop at that location. if you hate your job that bad why bother. read more

Absolutely god awful customer service. I'd leave zero stars if I could. Rude and snobby bitches running the drive through on every occasion I've stopped here. I'll drive the extra 7-10 minutes out of my way to southside or main street before ever returning to this establishment.. and if the attitude wasn't enough to make your day, you'll enjoy a 20 minute wait for your coffee. I would only recommend this dunkin to those who enjoy grouchy staff and have time to waste. read more

The service here is horrible! The first time I went it was a disaster behind the counter coffee spilling over, workers cussing. Second one the girl behind the counter was super rude, like she didn't want to be there and didn't know how to take the order! read more

I went through the drive thru the girl taking my order aske me to wait i kept hearing noise like she was trying to talk to me i said hello she then told me I TOLD YOU TO WAIT! I ordered 2 meal deals 1 with no egg they both had eggs (2nd time in 2 weeks) I gave it back and they just removed the egg i thwn told her that the person i was getting this for was highly alergic so i hope she didnt just take the egg off. Boy was she pissed off! the WORST customer service!! read more

When we got in the place the doughnut selection was very week and did not have what I want.There was only two munchkin choices.Then we wanted a drink but they ran out of the lemonade and boba.Also I wanted sprinkles on one of the doughnuts and that also ran out of that.I got a slushy and that was good but they did not have what I wanted. read more

No donuts! What's the point! Dunkin has gone so down hill in the past few years. Crappy donuts. read more

On 11/08/2020 at 8:35am me and my husband went through the drive through to ask for some thing extremely simple. Carmal drizzle latte breve and chai latte breve. Can you believe the morning staff told us they can not steam half and half because it will break their coffee machine?! They honestly said making a breve will curdle the milk, break their machine and that no Dunkin Donuts will ever make a breve. If you do not know a breve is a latte using half and half. I have been a barista for 3 years, 1 year in a family owned cafe chain in Manhattan NY and 2 years in Starbucks in Yonkers NY. I have never heard of such incompetence and hope somebody trains the staff in this disappointing location. If you want an experienced staff, go to the Dunkin in Walmart. They at least know how to steam milks read more

Dunkin' - a cup of coffee on a table - Donuts Near Me - Oneonta, New York

Today was my first and last visit to this location. The shop had no people when I walked in so I thought it would be easy to get served. All I wanted was a small black coffee, easy right? The two staff behind the counter could barely take their eyes off their phones, and they clearly indicated I was interrupting their conversation. The shop is filthy, there were few supplies, and the coffee was burnt tasting. I won't return until there is a new manager who gives a damn. read more

Sign said open 24 hours. All lit up, but all doors were locked. A girl was sitting in a booth playing on her phone. When she FINALLY acknowedged me, she mouthed "closed." This is about one mile off Route 88, in Oneonta, NY. WTF? read more

Truly impressive wait times and often mixed up orders. If you want to catch up on podcasts- go to the drive thru.

I've never written a bad review in my life, but holy smokes this place is awful. Not only is it nearly impossible to coordinate the parking lot (not the fault of the employees), but the drive through is impossible to hear and they will literally only allow one car to pull through at a time. I have had countless wrong orders from this place, but today was the kicker when they mistook my order. I asked them to repeat it to me, received attitude before having it repeated to me, was given the wrong order and then the window shut and the employee turned her back and wouldn't return to the window despite us sitting there. This is probably the 10th time something like this has happened. On top of that there were employees screaming "you can't handle me" inside the line. If you're looking for a shit show, here you are. In other news, the Dunkin on Main Street might not have a drive thru, but it has really great, consistent service. read more

This place is not only slow but the manager complains about doing her job in front of customers and staff during busy mornings. I ordered standard coffee and munchkins waited over 15 minutes for this routine order. When I asked how much longer I was told to wait they are busy. I had to leave as I had some place to be. I emailed corporate for my money back as I paid on the app and was told wait 2 business days. That is reasonable. 2 weeks later no response I emailed again. Was told to wait an additional 2 days. The owner of the Main st location emailed me and told me to go to their location and they will give me my coffee and munchkins. 3 weeks later. When I said that is not convenient fit me I live 5 hours away and was up there for baseball. I would prefer to have my money back. The response was "Sorry this doesn't work for you". WHAT??? Vanessa is who I received the email from a gmail address. Never had this been about the money (16.00). But really DD that's how you treat loyal customers? I went back to corporate and still no response. I also emailed their press email so I wouldn't have to go this route. But again, no response. Stay far away from this and the Main Street location. I am no longer a supporter of Dunkin Donuts. I will support the smaller mom and pop coffee shops and pay more. I suggest you do the same. read more

For the past couple year, I've been stopping in to DD for the occasional coffee and/or bagel because it is near my place of employment. The service has been below average always, but I reckon the folks behind the counter aren't paid a whole lot to give a crap about the way they present themselves at their j-o-b and apparently, they may not care to better their situations from what I can gather...that's neither here nor there. Today's service trumped it all! As I stood in line, the disheveled hairy employee began a conversation with the disheveled hairy customer ahead of me. For nearly 5 minutes, I witnessed the employee (that was done serving the hairy man) pull up his sleeves to show off his new tattoo work. And then show off his old tattoo work. And then discuss further tattoos that he plans on getting...I stood there in awe. REALLY!!? I have no problems with tattoos, but I have a big problem with bad customer service. In that five minutes of being annoyed, I had time to notice just how unkempt most of the employees were...then I grossed myself out...so I walked out. As I approached my car, the hairy man exited the side door that is about 15 feet and in plain sight of the main door (was apparently done with his work as the ambassador of tattoo art). He met up with 2 more co-workers to indulge in smoking their cigarettes...puffing away, practically at the entrance, with the hairy face and the cigarette fingers, and scabs from his new tattoos ready to fall into someone's coffee. Eww... read more

Easily the slowest service of any drive thru I've ever been to. There was only one person ahead of me, no one in the store and I still waited over 10 minutes. The iced coffee was very weak. read more

Never had Dunkin Donuts until my trip back east. I'm not sure how they do it but they make my coffee perfect. This place was clean and had good seating. The staff seems to get along. I'd give it another star if I hadn't seen one of the employees pregnant and smoking right in front of the building. This turned my appetite and kind of depressed me. Went three days in a row and stopped after that. Other then that, the place hit the spot the first few days. read more

Crazy bad. $12.00 a dozen. Poor service. Long wait

3 employees were outside smoking behind the dumpster while the drive thru line was all the way to the street. And one of them went on 2 smoke breaks during the time that I was still waiting to order read more

I prefer the DD on Main st, but when I absolutely have to go here I do. I usually go thru the drive thru and that can take FOREVER! Depending on who's working, the customer service isn't too great. They either don't know how to talk to people, or they have an attitude for no reason. They also don't make a great cup of coffee or iced coffee. But like I said, I only go here if I absolutely have to, so I know what I'm getting myself in to when I do. read more

Actually the worst Dunkin' Donuts I've ever gone to in my entire life it just gets worse each time idk how they aren't shut down be prepared to never receive the right order be prepared to wait over an hour and be prepared that if u do get the right order it'll taste like crap read more

The drive thru is extremely slow all the time. They have bad service and they don't focus on making the orders as much as they do talking and fooling around. We wait for an hour all the time just for messed up orders in the drive thru. Would definitely not recommend this location. read more

This is the worst place to get anythimg from . My wife my children and myself go to dunkin donuts all the time 3 times a day i will not be going back to chestnut street in oneonta again. The person that handles the drive thru window at 4 pm is very RUDE.. Her name is heavenly. She does not belong taking care of any customers ever again!! I will make sure i speak to Management about her and her losing her job We waited in the drive thru 20 mins and we could not even order due to her rudeness... she needs to be FIRED!!! read more

This store sucks, they don't understand what's tuna salad with sesame bagel! Service is horrible! Drive thru talk sarcastically!

Only giving one star because I was held up in line for 20 minutes and couldn't even get the drink I ordered

Was horrible sat in drive for 14 mins. Bad service bad. Just horrible. Drinks not right after waiting all that time.

Most unprofessional staff. Cursing in front of me and slow to make just a hot coffee.

They never have any of their machines running. Other franchises would never run their company like this. Went one night last month and asked for a Latte and the guy behind the counter said "it better be iced because our machine is down." The most rude employees. On another occasion I ordered a frozen coffee but it tasted rancid. Just do not go here. They are rude and do not deserve the business. read more

Only thing I know about is the Carmel frozen coffee. Its just a milkshake in disquise, but really good to combat the NY heat and humidity. My guess is they might make you fat. read more

Mediocre customer service. Ordered a dozen donuts and the employee seemed agitated when we asked her how many more we could choose. Not only that but I ordered a medium iced coffee w/French vanilla and was very disappointed in the outcome. I recently had a very good experience with a DD in Washington DC, the coffee was perfect and prepared exactly how I expected. At this location, however, the French vanilla flavor was nonexistent and the sugar was all at the bottom, left for me to mix in myself. As compared to D.C., this visit was a let down. read more

I love the staff! At the end of the day it's a Dunkin Donuts. If you want cheap coffee it's a good place to go, if you're looking to have a breakfast sandwich that's going to change your life, go somewhere else. read more

DO NOT SPEND MONEY HERE. Staff is rude. Doesn't know how to make a black coffee.Slamed drive thru window closed when I asked them to fix my coffee.. read more

I don't understand how 2 Dunkin Donuts are completely different in how hey prepare food. Every time I get a bagel here (toasted) it comes out barely toasted, more like they put it in the microwave instead of in a toaster. It's barely even warm. Half the time the center of the sand which isn't hot either and he sandwich you can tell was thrown together with little attention. I've given this multiple tries, still the same. Dunkin on Main st. has their settings/process correct. Dunkin on Chestnut very disappointing, at least for food. read more

Got to the window after ordering a donut, I kindly asked the girl at the window if she could add sprinkles to my daughter's donut because the picture of exactly what I ordered had them on it (didn't know you had to specify WITH SPRINKLES) She was so nasty and said I'm I can go check to see if we have any with sprinkles, I'm like oh you can't just add em? And she again repeated herself very sarcastically that she could CHECK. This was by far the worst customer service experience. I usually don't get agitated but I was so annoyed. Get it together if you hate your job don't be miserable to other people!!!! read more