Its Dunkin' place was busy but efficient. Hot coffee was hot, iced coffee was cold, and munchkins were fresh. Ordered through the app so didn't have much interaction with the workers. Bathrooms were clean! read more

Dunkin' - Munchkins - Donuts Near Me - Ocala, Florida

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Walmart Store, Dunkin Donuts #6885 S. Suncoast Blvd. I asked Neveah, for a peppermint latte, I even asked for less syrup, so she makes me a peppermint coffee, no latte. I said I asked for peppermint latte, she said no you didn't, you asked for peppermint coffee. She was arguing with me. So I said I don't want this coffee and left the coffee there on the counter, I want my money back? She refused to give me back my money or make me a peppermint latte. I even said I would pay the difference. I never have had someone be so argumentative and not accommodate a customer. Do not go to this Dunkin Donut store. I asked for a manager, no manager. ​ read more

Cold coffee, slow & bad service and the food tasted artificial as heck. Dunkin usually is ok and for the price, you can't expect the world but this place Lowers the bar tremendously. The hash browns were ice cold and tasted like a coated piece of coal. I had gotten the $6 meal deal with a coffee and the bagel that came with it had a cold egg and a hard bagel that almost made me chip a tooth. Make the drive and head to the dunkin on college road instead. They are at least consistent read more

Wow. Just wow. I get that this is a place that serves people who will likely not be returning because it's a freeway stop but... oof. Slow service, not the sharpest tools in the shed, and for some reason they will absolutely not put ice in your nitro. Even though you ordered and paid for an "iced nitro." lol. I laugh because of the very end-of-the-world serious manner in which the manager lady told me "NO! We CANNOT do that. You have to buy a cup of ice and put it in yourself." Huh? Oh Dunkin'. read more

This is one of the best Dunkin's off I-75 I've been too. Maybe it's the time of day we went, but I'm shocked this place is only 2.5 stars. I wish I got the name of the young man who served us, but he was incredibly friendly and quick with our order. We will keep this in mind next time we're going north. read more

I'm beginning to question what's going on with Florida Dunkin's. This place is terrible! We went in, and were shocked at the line to the door. But we quickly figured out why. They have a terrible time getting orders right. It took 3 times for them to get our simple order right, and even then, my iced coffee was more cream than anything and tastes terrible. Huge Dunkin fail. read more

Dunkin' - What a mess of a sandwich. So annoyed. - Donuts Near Me - Ocala, Florida

The service was slow and my latte wasn't even full when it was made!!! Avoid coming to this one! read more

Dunkin' - Donuts Near Me - Ocala, Florida

Food is great, the drinks need to be prepared properly with the requested cream, sugar, and sweeteners. Good service and the ambiance is perfect for a coffee place. It's just the staple of Dunkin being drinks leaves more to be desired read more

I'm livid at the fact that the woman who made our strawberry milkshake used water and clearly lied about it. Maybe she thought we wouldn't notice? But who wouldn't notice when you add water to ice cream instead of milk? We come in to this Dunkin/Baskin Robins and I had to use the bathroom but we ordered first, I even sampled the strawberry ice cream before I went to the bathroom. After tasting it I asked, "Do you guys use milk in your shakes?" She hesitantly said yes and then when we leave my hunsband says, "It didn't look like me and she even walked to the sink with the blender when the shake was in there"! Hello... Babe.... Why didn't you tell me while we were in there? "Because I didn't want you to go off..." Seriously? Smh First of all I'm a chef, I know most of the ingredients you used by taste, so if I ask a question it's because I know something is off! I almost went back but I decided to let it ride! read more

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Drive thru orders constantly incorrect, they definitely have been hit hard with finding capable and caring employees during "the great resignation" and COVID times. Shame there is not a Starbucks nearby. read more

The employees are very rude. Melissa was talking our order in the middle of us ordering she said over and over that's it and the total. And we told her that we have a big order. And after the 3 time of he saying the total the rest of us did not order anything because it felt like she did not want our business read more

You had me pull into a parking lot for a cold sandwich, that was supposed to be warm..!

After receiving my coffee I noticed they had the order wrong. I stood waiting for someone to acknowledge me so I could let them know. Finally one of the workers at the food station came to the counter. I started to explain my coffee was wrong but before I could get a word out she said, "I can't help you! One of them has to." What the heck has happened to customer service. The correct response is,"I'm sorry. Let me get someone to help you." As I'm riding down the highway reading other reviews about the nastiness I'm wondering if I'll drink it at all. On a positive note once the "coffee person" heard, she was quick to fix the order. read more

Most disgusting dunkin I've ever been in. After a employee told multiple people they weren't allowed to use the bathroom due to plumbing issues, we went ahead an checked it out. No plumbing issues, just a bathroom they don't clean. Walked right out an didn't order food. read more

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Fast, friendly service and a well presented display of donuts, and other pastries are an incentive to return (see photo). The had both hot fresh coffee (to be expected ) and decaffeinated coffee ready to be served. Easy parking right in front for a quick getaway. read more

Dunkin' - Darien provides speedy & friendly service. - Donuts Near Me - Ocala, Florida

The young lady working the counter at 12:40 today was cheerful and my specialty drink was perfect. Very pleasant pit stop on our road trip.

No customers inside, and instead of cleaning this filthy place, 2 employees are outside doing nothing. Tables, chairs, and the floor are all dirty and obviously haven't been cleaned in some time. Barstool is ripped. Chairs all in disarray. Didn't get anything and would never go back! read more

Nasty place will NEVER EAT AT THIS DUNKIN DONUTS I was waiting for my food in the drive through window and I was looking inside. I didn't know the man works at Dunkin' Donuts but he had his hand inside the back of his pants and kept on putting inside his pants. Someone gave him a drink and he left and to my surprise he came back. Then he came to the window and grabbed my bag and gave it to me. I started to shake my head and he said. What's wrong you look frustrated. I told him no I'm upset because I've been watching you with your hand inside you pants and just come to the window and start grabbing food. THAT IS NASTY. YOU NEED TO WASH YOUR HANDS BEFORE YOU TOUCH ANY FOOD. He tried to deny it but I was watching him. Then he just said whatever. That is JUST PLAIN ASS NASTY. LITERALLY read more

This Dunkin is the only one not open inside , yet they allow you t order via app as in store pick up. I had to wait an Hour in line because of how slow service was, if they opened the inside i could have picked up my food and been about my way in less then 10 minutes. read more

Took my kids in for snacks 07-6-2023 around 4:30 and R rated rap music was playing, blasting the N word...I complained and received attitude from female staff member. Sadly the owner invested hard earned money to acquire this franchise and letting kids run the place. Happy to provide further feedback read more

My Boston Creme donut was placed upside down in the brown paper bag, so most of the chocolate on top stuck to the bag. My wife says her maple donut (ordered separately) was treated the same way, and her icing was lost. If this careless treatment continues, you can bet we won't be returning. read more

Dunkin' - Donuts Near Me - Ocala, Florida

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Johnathon J. was so sweet and made my birthday special when the Dunkin app wasn't loading my birthday drink reward!!! Thank you!!!!!

Quick stop in for a Pit Stop and coffee to bring to a friend in the Hospital, since we all know that Hospital coffee isn't fit for consumption. I grabbed myself one as well and plain donut. I was in and out in under 5 minutes and able to make my way to my friends side in no time. read more

Like the Coffee for Holidays and Bring home "- To Make Homemade "!! To Eat Donuts and Ice Cream "!!

On a road trip and stopped by a Dunkin' to pick up a cold brew and a macchiato. About 2 seconds into our beverages... it was clear something had gone terribly wrong. Both drinks tasted so off they were undrinkable. We were already on the interstate so we stopped at the next location. The cashier was so friendly. The manager, Andrew, replaced our beverages for us. Great customer service and our drinks were fantastic! read more

they gave me moldy bread and when i went in to let them know they checked the loaf and kept making sandwiches and toast from it. they took it and gave me a replacement which would be fine if my order was just incorrect but when i said is this from the same loaf as the moldy piece? i got a very mean response of "i don't know i didn't make your sandwich in the first place" the assistant manager melissa ignored me the whole time and i heard her say she doesn't care she has orders to make. Jill taking orders was the only one who understood what a health violation that is and helped us as much as she could. they told me i have to come back to speak to the general manager because melissa can't do anything about anything. read more

Dunkin' - moldy bread - Donuts Near Me - Ocala, Florida

Rudest employees ever -- Especially the older woman working the resister. Plus no toilet paper in bathrooms. Worst of all, once down the road we realized that we didn't received our full order. read more

Slowest worst service ever! They take and fulfill one order at a time in the drive thru. Leaving car sitting and waiting to order while they are serving and taking money of the other car instead of continuously taking orders and keeping cars moving. It is the most ignorant system I've ever seen and very inefficient. I always get frustrated going there but I don't have another Dunkin near my house so I have to put up with it ...ridiculous ...corporate needs to check the store out because they have serious problems!!!! read more

I never did see such an unorganized place in my life There was one person ahead of me and finally I walked out Couldn't get waited on There was only one person doing any work Everyone else was out back smoking or just goofing off People were waiting on the other side for food and the cook was no where to be found They were ticked Never going back Think they will go out of business in the near future read more

Waiting in line for 20 minutes to get 3 damn donuts. The person working the counter doesn't know what the meaning of speed is, slower than molasses in winter. After EVERY order she would disappear for minutes at a time. I could see four people working and basically the counter person stuffs donuts in bags/boxes and makes coffee. But walking away for minutes at a time and there is a growing line? No. Unacceptable. Stick to your station and get that line moving. Need to have a donut only line. This ain't Starbucks and I get you're trying to offer more than a "normal" donut shop with sandwiches and stuff. I would have left but I was traveling and needed something early to get going. Otherwise I would have left and found something else but this was by a highway and I stopped, my mistake. read more

Horrible management!!! There was a problem with my gift card balance asked to speak to a manager employee went to let a manager know someone was asking to speak to him 20 min later he was still not out of the office another employee working the drive thru had to help me after she saw I wasn't being helped!! The place was completely packed too and there was only 2 employees working the front he didn't even come out to help anyone. read more

Was so disgusted with one of their employees. In these Covid times where people's health are most important, instead of a face mask, the employee was wearing a chin guard. As she approached us she took her fingers on her right hand and passed them on her lips from top to bottom. We were so grossed out; just walked right out. read more

the food was good in all but they were so rude and just gave off a bad vibe don't bother going.

This Dunkin SUCKS, & I'm a local that stays within no more than 10 minutes away & I can't tell you how many times they have messed my order up, down from food too coffee's, more than 1 time, the only thing you can do when you go there is pray & hope they don't mess your order up read more

Consistent quality of product is expected here, however the wait time can be a bit long at certain times .. I recommend using the DD's app and order ahead to ensure you do not waste your valuable time ! read more

Kaitlyn was trying to argue with me saying that I got this drink when I didn't and I was trying to tell her that. This dunkin I have been to many of times and they are always super slow and do not get anything right. read more

Baskin robins is comfort dessert away from home. Reminds me of my childhood so much. Still as great as I can remember. The banana split is so good. I order the same thing every time. It can get a little busy but I can't blame the people. Everyone loves ice cream and it's a 2 in 1 store. read more

I want to thank the two young guys that took my order a few minutes ago. They took the opportunity to speak to me and my mom in Spanish. Super sweet, super professional, great customer service. They even gave us "pupaccinos" for our three little fuzz balls. Thanks for the hospitality guys!!! The receipt says Jacob was my cashier. Sorry I didn't catch the other kids name but thank you too! read more

We stopped on our way home from visiting family nearby. The restaurant staff were very pleasant and helpful. The food, well, if you've been to dunkin before, you know. It was good. They wake up wraps were all ACTUALLY hot, not just thrown in the bag. (With kids; these things are important so you can just drive thru) ;) The manager brought the rest of our items out to us, as they were still getting the order together. What a wonderful customer service. (Something I truly appreciate) read more

Stopped by on my way Up North and my dad went in to get two iced coffees with skin and Splenda (trying to watch our girlish figures) and he came back with what looked like a White Russian. Asked him what happened and if he got in a fight with a cows udder and he said this was skim. Walked inside and the manager knew before I even opened my mouth. She replaced it on the spot and said she was sorry for the mix up and gave me a normal caramel colored iced coffee. Now my dad and I are shooting up this sweet black gold right into our veins. Don't worry Moms here to make sure nothing bad happens. read more