wonderful tasty ice cream ten out of ten staff good the flavors amazing splendid great

Service was a bit slow, the greeting wasn't extremely warm but the ice cream was good. Portion sizes are good and the ice cream flavors were good. I got cotton candy and brown sugar with Kit Kat. Would go back again. read more

We had an ice cream cake made for our Granddaughter's 20th birthday. What an absolute hit. Custom made. My only complaint- everything has to be done online. I couldn't get in person helpful hits nor advice. A little disappointing for the momentous occasion with 26 people in attendance. BUT first bite was super and birthday girl loved it!!! read more

We were driving back from Tampa and saw the sign for Cold Stone. As the one in our area had closed years ago, it seemed that a stop was in order. So many choices, so be prepared to take a minute to peruse your options. You can mix in any of their toppings with the flavor of your choice, or they have "suggestions" of mix-ins that create a themed treat. The employees were patient and did a great job of making us our choices. Their are only two small tables and only one chair (that we could find) there, so it's to go or to eat standing. read more

It's been a couple of years since I visited a Cold Stone Creamery sad to say and I truly missed it. The variety of choices was amazing. I was able to try different flavors so I could make a decision. Obviously anything would have been a good decision as all of their flavors were fantastic. I finally decided on the coffee flavor with Heath crumbles and caramel. It was excellent. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Ocala, Florida

We had a gift certificate for Cold Stone Creamery We had not been there before so it was fascinating to watch the staff 'make' the ice cream while we watched. They put some plain ice cream on a metal slab...added the ingredients that we ordered, mixed it all together before putting it in a waffle cone or waffle 'bowl' Our only complaint: we ate at a table outside that needed cleaning...all the outside tables needed cleaning. read more

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Maybe it's because I feel like I'm in a bad mood right now but eating this Ice cream was definitely the icing on the cake to the continuous downhill of my bad day already. This wasn't even a first choice. Dairy Queen was, but there was an issue so we of course settled. Nothing new, not a big deal. We get our ice cream and the cones we asked for look like they was just thrown in a bag. One of the cones even had a hole in the middle so how would that even be usable to put Ice cream in. 1 person asked for fudge and there was fudge in every one of our ice creams. Completely ruined the ice cream. If I wanted fudge I would've asked for it respectfully. I wouldn't have even been mad, complaining, if it quite literally was accidental. This just seems like these people didn't care at all. read more

To the owner/ manager that posted a response, yes, I live in Ocala and visited the one in Ocala. Regarding gender, maybe I got it wrong. Hard to tell sometimes. Regardless, it was poor experience. Glad to see that management is checking Yelp when they should be answering the phone when their employees call... I received a gift card to Coldstone, and I went in to check how much money was on the card. I waited my turn in line for more than 15 minutes. I asked the cashier for help checking the gift card balance. Neither she nor the other employees knew how to check the balance. She repeatedly tried to contact her manager by phone-- apparently no manager onsite. I said forget it, I'll pay with cash. She insisted that it would only be a few more minutes. After waiting as they assisted other customers with no call back, she concluded that her manager was busy. She then said that I needed to make a purchase *before* she could see how much money that I had available?!? What happens if I didn't have enough on the gift card, and I didn't have cash? Thankfully I have cash. Thinking to myself: hopefully she knows how to swipe a gift card to apply against the order... I order a strawberry banana smoothie. The male worker says he needs to go to the back to check on ingredients. He comes back with no ingredients and asks me again for my order. I tell him my order. He goes into the back again, comes back, and says they are out of bananas. I asked if they are kidding and I suggest that they put up a sign that they are out of bananas or create an "86" board for employees to see when then are out of critical ingredients. I said forget it and walked out. If the customer service is so poor and management isn't concerned about supporting their employees and customers, I'm sure that the product that I would have received would be of the same substandard quality. read more

I placed an online order 4 days ago (and paid for) for pickup and I show up at the location and Shay looked for my order and it was not available. She called her manager on the phone, Jillian, GM and she tells her that my order is for pickup at 6:30pm and I have to wait for a ticket to print at 6:15 pm before I can get my order. It was 5:53pm. I never heard of waiting for a ticket in order to get an order that is already paid for. Next day I called to speak with a manager and Brian said she wouldn't be in until 5 PM. I then proceeded to ask him. When was my order completed and he told me last night. So when I called around 8 PM to speak with the manager, she was very rude, disrespectful and unhelpful. I went into the store and got the same results. I watched them get my order out of the same freezer that Shay checked yesterday and it was not in there. I don't understand why I had to make two trips to the same location to pickup my order that should have been given to me yesterday. I was not and have not been compensated for what I had to go through. This location do not have to worry about getting business from me or anyone else I know because I will be spreading the message. read more

Horrible service in Ocala tonight. The manager Genevieve was very RUDE!! She threw away our BIG CONE!! Because she did not want to put in a plastic cup what did not fit on the BIG CONE¡! That is all we wanted. So we could enjoy every bit of ice cream. She said she cannot do it!! We have been coming for over 15 years to this location. They have always done it. Unbelievable to throw away food. Not coming ever again. Also please have the employees put hair nets or at least hold their long hair with a band. I am still in shock! Good luck in the recession when not many people are going to be able to afford a $13 dollar ice cream!!! read more

Very nice staff and awesome product! Sometimes the wait can be a bit long but it's worth it! Yummy

I have given this location multiple opportunities to get just one of my delivery orders correct. They love taking your money for extra toppings but EVERY TIME I order they don't give me my extra toppings. Very annoying read more

Excellent excellent ice cream. If there's more than two people ahead of you be prepared to wait 15 to 20 minutes. Takes a long time to make but it sure is worth it if it's not crowded. read more

Ice cream was great, the employee was very nice. The place is filthy! I mean some things hadn't been cleaned ever! Paid $32 for 4 ice creams and sat down in filth afraid to touch anything. Please have a spring cleanup! read more

Staff was knowledgeable and friendly and was as accommodating as possible. If you have not tried it this may be the greatest ice cream in the history of ice cream read more

As soon as I came in the gentleman did not greet me and I asked for a small and he gave me a large he didn't wear gloves when cutting my banana read more

The service was fast, they had all the ice creams and toppings available and the guy making it was very nice. Loved it! read more

Cold Stone Creamery - a variety of ice creams - Ice Cream & Frozen Yogurt Near Me - Ocala, Florida

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Not a single person was wearing gloves and they were not shy to get super close to touching our ice cream. The young girl helping us was very nice, but she literally leaned her shirt into my ice cream. If you're looking for a Covid friendly place this IS NOT IT!!!!!!!!!!!!!!!!! read more

I just wanted to take a moment to say this very young lady named Hailey. She was so amazing to me and my family she made us feel very special In the ice cream shop. She made my 2 year old laugh and she truly is amazing. She is truly good at what she is doing. Tell her to keep up her great attitude and we do appreciate all of the ice she made us. Thanks so much again read more

I love their ice cream creations; however pets should not be allowed in, unless they are service pets!!!

I love this cold stone because it's so low key the variety of choices were amazing lol and also the staff were friendly and they had on masks and gloves read more

Excellent. Exactly what o was needing to complete the evening. Had the peanut butter cup perfection, it wasn't perfection, but it was close.

The red head guy behind the counter with sleeve tattoos was extremely rude and condescending when I asked for a thicker shake. I apologized to him for not specifying before he made it, and he continued to be nasty and rude. read more