Today my service was rectified and I truly appreciate Ms Barbara (Manager) and Ms Christmas for taking care of me and fixing my order from four days ago . I was a little nervous because I don't like to complain but they made it all worth it Thank You ! read more

Dunkin' - Coffee & Tea Near Me - Ocala, Florida

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There was a teen by the name of Lilly working I wanted to say that she was super respectful and patient with me when doing my order she explained things to me like the difference between stuff she was absolutely phenomenal and deserves a raise read more

Service sucks, I'm sorry but if you're so worried about your drive through times and have more people working instead of parking people and then continuing to move your drive-through and have six cars go through before you even think to bring anybody else's order out instead the three cars I got parked had to go inside to get their orders that were just sitting there waiting. read more

There seemed to be plenty of staff yet the tables were not wiped clean. I wanted just a few ice cubes to cool off the coffee but was told there would be a charge. I dunno if Dunkin is worth it anymore. read more

We go to Dunkin every morning! There is some consistency. The price is usually the same, the coffee and refresher is the same, but if you order food it is typically different. Sometimes it's perfect and sometimes it's not. Today was one of those not days! The staff is always friendly and nice so I choose not to complain:) they are typically pretty quick with the service too except when they are bombarded with the kids from the high school. But they are working HARD to get everything done! There are a few potholes on the way in. And once you are in the drive through line it's impossible to get out. We absolutely love to see the cats too. My dog loves going to Dunkin because they do provide him with a small plain munchkin for free or you can pay $1.00+ for a pup cup which is cream in a cup with a munchkin. read more

Dunkin' - Sometimes they add the butter sometimes they don't! - Coffee & Tea Near Me - Ocala, Florida

Ordered a drink and loaded hash browns and when i received my drink there was a hair on the lit about to fall into my drink then i opened up my hash browns and the first bite i take a pull out a long hair absolutely disgusting they need health inspectors there more frequently. Also ordered the "chicken and roasted pepper" wrap which looks like they threw it in a blender not pleasant to the eye. read more

Dunkin' - "Chicken & Roasted Pepper Dunkin' Wrap - Coffee & Tea Near Me - Ocala, Florida

Ordered a plain bagel with cream cheese and added bacon, now I know they had to look at the bagel after cutting it and you guys thought this was acceptable to serve to your customers? I don't know what dirty utensil they cut the bagel with but it is sickening. read more

Dunkin' - Bagel With Cream Cheese - Coffee & Tea Near Me - Ocala, Florida

if i could give zero stars i would this was the worst dunkin ive ever been to. i ordered and paid for my food and when my loaded hashbrowns came out they were ice cold and i was very polite asking if they could just heat it up for me and the employee said her manager said no so i went in and asked for either a refund or for them to heat up the hashbrowns because i thought it was unacceptable to receive cold hashbrowns that i paid for. if you have any problem with the quality of this dunkin it's no surprise and they make no effort to fix it at all especially the manager. this location has lost a lot of customers due to the lack of management skills and poor food quality. read more

I have to say that I am a huge fan of Dunkin'. This particular location also has a Baskin-Robbins attached to it. I only stopped in to grab something to drink, Billy Donuts, bagels and everything else look good. The next time I am in this area I will have to stop by and grab something. Service was friendly and prompt. I was in and out in a relatively quick amount of time. Berlin Wall, I would definitely recommend a visit here. It is on East Silver Springs Road hi, which is a main road through Ocala. It is also very convenient to the Veteran's Memorial Park. read more

Awful service. I'm sitting waiting for two egg and cheese wraps. Literally takes 5 seconds to microwave them. I've been parked for over 5 minutes and a shift leader just walked to my car and asked me "what are you waiting for"? WOW...this place is a joke! Not the first time I've had bad service here. You'd think I'd learn. Save yourself the headache. Visit another location. Oh and I'm still waiting! read more

The donuts were great but the coffee's are way to sweet it's like drinking sugar instead of coffee. My sister went with me and said that her coffee tasted like water and this isn't the first time this has happened. read more

Dunkin' - iced caramel coffee (usually a way darker color) - Coffee & Tea Near Me - Ocala, Florida

I'm sorry but this store is absolutely disgusting. There are roaches everywhere. They are by the latte machines and even the ice cream. This place needs to be shut down immediately. The service is slow, however some are very friendly. The atmosphere is quiet, but i cant get myself to go back after all of the roaches i saw. Absolutely sickening!!!!! read more

Today, March 13, 2024 had the worst workers ever! I ordered a sweet tea which was sweet and tasted like old moldy tea. I also ordered food with my family and all of our food was cold. To also add salt to the wounds, there was an elderly woman who had fallen and not once did the workers come and check up on her or help. She was wounded pretty badly. Definitely had some cuts and scraps. My family and I help the woman and her family get her up, which she was thankful for. So disappointed. I wouldn't recommend going there. Go somewhere else... read more

Great tasting food I love the fact that you can buy from Dunkin donuts and Baskin-Robbins at the same time. Services exceptional and the ice cream is fresh and tasty as well read more

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Called in an order for a box of Joe yesterday at 2:20pm for 6:30am. I got there 10 minutes after because they never have it ready on time. Once I ordered the cashier Kaylei was trying to pass off the box to her coworkers who were clearly busy. After taking way too long to make, I asked for a few extra cups (only needed 3 more) she said she needed to charge me. I've worked at CFA, I understand you can't just give out free products but after not having my order 20 minutes after it should have been ready it's just good customer service. Then Kaylei said "it's not my fault you're late" she should be fired just for speaking to a customer like that. They made me late by not having me order ready and then her having no urgency, trying to pass off her work and speaking to me like that. Will not be coming back to this location. read more

Love the staff!! Always so kind! Great team work here at this Dunkin! They always make my coffee and food correctly each time

I've been asked to pull up & wait.. 15 min went by so far. Countless cars have pulled up, parked, went in to get their orders & left as I still sit here. Side note- all I ordered was ONE wake up wrap. I called with no answer to ask where my food is. Employees came out four times to give other waiting cars their food & the one I asked, had no clue what I ordered or that k was waiting. read more

I am so upset! I ordered a basic breakfast sandwich on doordash. dunkin didn't have the ingredients and instead of making me any sandwich they sent him with only my coffee no breakfast! read more

Rude, disrespectful and will scream and yell at you over a mask. I have a medical condition that prevents me from wearing them and her response was unprofessional to say the least. She lost 4 other customers that were wearing them due to how she responded to me and my dad. My dad is in his 70s with a breathing issue and is on oxygen and refused to take our order over a mask. Drive thru was down to 25th Ave on highway 40 so waiting on drive thru was not an option. Much to say we went elsewhere and will never go to this location again. read more

Today we stopped by the dunkin donuts in Gainesville Florida at 3411 SW Archer Rd Ste. B At approximately 3:50pm and ordered 2 vanilla cream donuts and 2 chocolate frosted donuts with a coca cola. We could barely understand what the person was saying, but after a few inquiries, we got the order placed. After leaving the store, we each ate a donut and then began the other as we entered interstate 75 south to head back to Ocala. Just as we merged onto I75 my wife made a noise and a weird face and pulled a piece of thin but firm, white piece of plastic out of her mouth that had been inside the vanilla cream donut we just purchased. I have been visiting dunkin donuts since I was a child in it's home state of Massachusetts, but I have NEVER, EVER found anything like that in my donuts. I will not be visiting that dunkin donuts again. read more

Dunkin' - a person's hand with a tattoo on it - Coffee & Tea Near Me - Ocala, Florida

I go to this Dunkin every single day without fail, and my coffee is always phenomenal. They are always SO nice, fast, get my order correct every single time, and it honestly seems like they make the orders EXACTLY like they'd want it made for themselves. 10/10! read more

Disgusting food and drinks. And the employees have horrible attitudes and are very rude. They rather stand around and gossip then actually do a job. The line is backed out on 40 and inside is packed and about 5 woman are all standing in a circle inside behind the counter gossiping about customers. Would never recommend this place! Got two drinks and almost spit them out. The Dunkin's of 441 has the best coffee and donuts I have ever had from a Dunkin' with wonderful customer service. Do better ladies! read more

A great Dunkin that also serves as a Baskin Robbins. Who wouldn't love some ice cream after you've scuffed down sweet doughnuts? Honestly though, the servers here are always polite and efficient. There's also usually a decent variety of doughnuts as long as you don't come at night when there's few left. They expanded the area several years back and the space has served them well. It's always clean and you can't beat the free Wi-Fi while you're chilling with a cup of Joe and a donut. read more

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While we were in line ordering our adult hot coffee, our child was looking at the ice cream options on our phone. The cashier told us we were not allowed to look at the menu while waiting in the drive-through line. There was not a single car in front of us or behind us. We were the only people in line, and there was not a list of ice cream flavors posted in drive-thru menu board. Not to mention that the lobby was closed due to COVID, therefore, we could not walk inside to see the actual menu. 5 thumbs down for shitty service. We were looking at a DUNKIN MENU. read more

Yesterday after going through the drive thru I found a obviously dead for a while cockroach. I was absolutely disgusted. After raising hell to corporate I get a call from the franchise owner and all I get is "Sorry" "we can offer a refund". I will not be back to dunkin EVER because of this. The workers do not obviously pay attention to what they are handing the customer or they do not care and the owner themselves could only say "sorry". Absolutely ridiculous. read more

Dunkin' - Coffee & Tea Near Me - Ocala, Florida

Piss poor customer service/ attitudes from several employees including a female shift manager.Stale donuts and crappy coffee. I won't be back read more

I went to this location earlier today and asked for a "peppermint mocha shake." This is an item listed on the menu. The drive thru cashier replied "ma'am I don't know what that is. We have peppermint ice cream." I then told her to go ahead and make a peppermint mocha iced latte, to which she also didn't make. She made an original black iced coffee. I'm not sure how you don't know what's listed on your menu but. This isn't even the first time this has happened. Every time we go there there is something wrong, or we get pulled into the parking lot for 30 minutes while everyone else gets their drinks. read more

My doughnut dream- huge toasted coconut doughnut! Soft, fresh, moist & yummy! For such a small D&D- I was very impressed with quality of the doughnut! Good size & good filling! Plus fresh and yummy! Ignore the fact it's in a gas station, great interstate pit stop! read more

Terrible service. They have an attitude like your inconveniencing them. Don't bother coming here.

I ordered a double scoop ice cream cone. They gave it to me in a cup and then said that they didn't have any spoons. Then I circled around and the lobby was closed. read more

What kind of food establishment doesn't provide a restroom to wash your hands? That is disgusting. You can't blame it on covid. Every other restaurant has open restrooms. No restroom. No consumer. Just gross. read more

The girl at the drive through was really pushy and interrupted me several times when I was ordering to try and up-sell me. I wish they would let you finish talking before making suggestions. They did get the order right in the end. read more

I am there at least 3-4 times a week on my way to work and there is nothing that I can say negative! The morning staff are AWESOME!! They really go above and beyond each and every day! read more

Went today to pick up an ice cream cake. I went up to the counter and told them I needed something written on the cake. The lady gave me a puzzled look and literally handed me a sharpie. I had to spell out I wanted them to write in ICING on the cake. She said the lady who does cakes is gone for the day and no one else could do it. On Valentine's Day, no one can write on a cake? Complete morons working here!!! read more

I love the Pumpkin Muffins in the fall. Those things are yummy! I wish they had them all year. I don't buy coffee here. I've tried almost everything but NOTHING beats a Starbucks Frappuccino. Frappuccinos go great with Pumpkin Muffins! Fall will be here soon. read more

To say I'm sick of this places lack of attention to detail is an understatement. I consider myself a fairly frequent customer. Not after todays experience I will never grace the drive thru or this particular DD if they paid me. I start out as always with my drink order which the girl can never get right. 2 Iced Coffees aren't that complicated, but you would think she was trying to process algorithms for space flight. I then asked for a few things which surprise surprise they never have!! Nice place to open up a dunkin donuts. So we settle on two blueberry muffins and 4 mini dogs. Get to the window the App won't work so she uses the card and then says pull forward while holding onto my iced coffees. Nope not going to pull forward and sit there half the day while they screw up the order. She keeps insisting that I pull forward. No at this point refund the money on the card I have places to go and give me the blueberry muffins. "Oh you ordered Blueberry Muffins?" That's it Iced Coffees become Hot coffees, Muffins become other things completely this location has the lack of intelligence to even resemble a Dunkin Donuts. I'm done news years resolution is to never return. But it is Dunkin donuts so like dieting who knows how that will go. read more

I love dunkin and get coffee there almost every day. However there is one MAJOR issue with dunkin, their beverage quality is very inconsistent. One day my coffee will be great, the next day its horribly bitter and overall just not good coffee. Today I went to get a drink and there was not enough cream, so I went back in to complain and ask for more cream put in, and they remade the whole coffee and when they handed it back to me, it was worse off than before. It was as if I was drinking straight creamer and all I had asked for was a little more cream. Overall I enjoy dunkin but just make sure you know what to order And keep in mind it isn't always going to taste the same read more

Yuck. Deep fried heart attack on a plate. If you ever saw what the dip donuts in for glazed....you would puke !!!!

The only DD i've ever gotten great customer service at. The blonde lad in the drive thru was my fav! friendly & efficient, every morning!

went in this morning ask for a manager there were 3 on duty ask young man can i speak with a manager the same manager that acted like she knew the issue before with messed up coffees pretends to be busy they have the most horrible attitudes and nasty and when i pulled in i was 9 in drive through pull out parked went in they stare and gossip and they waited on everyone except me this went on for over 15 minutes people that came in were waited on ppl in drive through got there orders before me i went in a bunch of racist there never again !as the one manager heavy set just stares and whispers and they definitely are racist and i will never go there again you mess my order up and you have an attitude im the one that should be pissed off not to mention flies on the gazed donuts this was monday morning awful service cooperate definitely needs to send higher ends in there ! this place needs zero stars and need to reevaluate who you hire there! read more