Good quickie breakfasts, prompt service, and great coffee. It was pretty clean considering their volume of business. Order was incorrect, but was promptly and politely corrected. No complaints from me! read more

Dunkin' - Front of store. - Donuts Near Me - Ocala, Florida

Asked for a medium hot coffee and get what appears to be a small coffee by volume in a medium cup. If you are going to rip off customers, at least tell them. Shame on you!!! read more

Dunkin' - Medium cup filled to what appears to be a small volume. - Donuts Near Me - Ocala, Florida

"I've officially given up on Dunkin' Donuts. The customer service at the drive-thru has been consistently poor--inattentive, and lacking basic courtesy. It's disappointing to see such a well-known brand fall short on something as essential as treating customers with respect. I'll be taking my business elsewhere." read more

Woke up to grandchildren wanting donuts, so we decided to go to Dunkin' donuts. Walking in the place was clean, and the donut case was full of fresh delicious donuts. We chose six to take to our son and grandchild. The donuts was delicious. Employees were very nice and we were waiting on quickly. We will be going back there again. read more

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Awful. Waited a long time and didn't even take our order. I love Dunks and this is not a good one

For the love of all that is holy why haven't you guys fixed the massive drop in the driveway. Also my sandwich was ready just seconds after I ordered which is actually impressive because it takes a lot of heat and skill to burn a whole sandwich in that short of time. FIX YOUR DRIVE-THRU before things get serious read more

If I could give them ZERO stars I would. What is this ? I'm disgusted not to mention I'm pregnant raw bacon could cause many issues. Shittiest dunkin location I've ever experienced. read more

Dunkin' - Raw bacon - Donuts Near Me - Ocala, Florida

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Service was fast but expected when there's 2 other ppl in the restaurant. Food has gotta be the worst crap I've ever eaten. The bagel has gotta he friezes and the egg taste like plastic I'm not even joking. The after taste of both the egg and hash brown is just horrible. No wonder it's Called a meal deal. Cofee is Alright how cld u mess that up tho read more

The Dunkin on Hwy 200 near I75 has to have the fastest drive thru in Ocala!! And always cheerful and happy to get me my coffee and off to work on time. Thanks guys!! read more

Usually go to Starbucks but decided to give Dunkin a try. Never again! I asked for variety of donuts and not the glazed and I got just the opposite. Ordered a croissant sandwich. The croissant was burned. I said no ice in my coffee and got ice. Left realized they didn't give the straws. Worst experience! read more

Dunkin' - Dozen Donuts - Donuts Near Me - Ocala, Florida

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Very poor customer service! 3rd attempt to get items for our company. The personnel were very bland not friendly or helpful! The products were either day or older and gummy. So disappointed in this location. They need NEW management that could maybe teach their employees about customer service and how to bake ! Because this location is awful, including the products ... not sure what they are doing but it's not working! Worst Dunkin Donuts location ever... We will never patronize them again.. read more

Had a few extra moments so thought we'd grab a quick breakfast bite. Ordered the egg and cheese two for $2 wrap, and 10 munchkins, specifically stating "all chocolate". The cashier checked to make sure they had enough chocolates and verified she did before completing the order. Upon receiving the order, we also received hash browns which we did not order but were charged for, and received a mixed bag of munchkins, instead of the all chocolate. The egg wraps were a little soggy, and the munchkins seemed like they weren't terribly fresh, like they were the bottom of the bin. Will give them a second shot. But not a third if we have the same results. read more

Hash browns were cold and soggy. They replaced them with same batch under the heat lamp longer. Not edible. Bagel tasted like a frozen store bought bagel. I should have read the reviews first so probably my fault. read more

Will NOT serve walk in traffic. Inside is not clean. Staff that does speak to you are not friendly. read more

This is a terrible business. I live nearby and have walked in on three separate occasions only to find no staff anywhere. You can hear them in the back of the store but nobody comes out to help you. I spoke to the manager (Balinda) the second time it happened and she was just rude and didn't seem to care at all. She even smirked like it was funny. Hello Starbucks read more

Ordered via app for drive thru and immediately told the app I was due in the drive thru right away. I arrived about 5 minutes later. The order was simple & right off of their Dunkin' Run menu. These are items promoted like a $ menu would be, so they should be well stocked & ready to go. Actual order: 1 set of donut fries & 2 sets of the ham & cheese roll ups (please note that I said "sets" on the 2nd item because the menu item is actually TWO ham & cheese tortilla WRAPS) When I arrived, there was 1 car in lot & 2 in drive thru. Maximum cars for this lot is about 6, so I assume they mostly do drive thru orders. Great! Should be in and out. I pulled up when the car ahead of me left. No greeting after a couple of minutes, so I figured either speaker/microphone was down, or they were closed (it's after 6 on a Sunday, so it would be annoying that the app didn't alert me, but not a huge deal). I pull around & see a couple of cars in the lot now. Waited another min or so for someone to see me at the window and come greet me. He must have been just coming on shift, because the CSR looked in my direction through the (tinted drive thru) & went to the front register. I thought maybe drive thru registers were down too, or maybe there was someone standing there. Looked like he just did something quick on the computer (clocking in maybe?). About a minute later he makes his way to me. Politely asked if he could help me & I started to say I figured the speaker set up was down (vaguely gestured in the direction of the order board) & he just said they'd been busy (no "sorry," just busy). So, I gave him my name & he went back to get my order. I hadn't realized he didn't have his apron on until he picked one up & tied it (ok, probably was clocking in earlier), but I could see the completely blank order screen. The young man comes back with my rolls in a bag & says we're just waiting on the fries. Normally, that's good... fresher food...that's normally. Not today. I wanted the fries more, so I waited to open the bag (my mistake). Fries came a minute or so later (just in that sieve, no bag), followed by a handful of napkins. Never got a "sorry" for the delay or a "thank you" for patience, but he looks young and that's something many CSRs have to be taught. I did get the "have a nice day" before pulling out. Hopped on 75 & started the fries... They were withered & twisted and tasted like day old stock. I've worked for Domino's and I've had old CinnaBread and it takes HOURS to dry out like that. All I can figure is that they'd been out for a few hours & the time I was waiting for them was spent reheating them. Well, I'm on I-75, so I'm not turning around to complain. Next up the 2 sets of roll ups. Technically, there should be a total of 4 rolled up ham and cheese tortillas (2 each in those sleeves). Should be, but not. All together in one bag gives the impression there were 4. There were 2... folded ham and cheese tortillas. So, really, I got 2 ham and cheese quesadillas instead of 4 roll ups. Half the food. I had to check the menu to see if they even sell quesadillas. They do have "wraps" that look like that's basically what they are, so at least they're on the menu ‍. So, on the whole, food order was either missing 2 roll ups (or 2 quesadillas), should've been in separate sleeves (I could've been sharing), and the donut fries were really inedible. I actually threw those out when I got where I was headed. I ate the 1/2 order of unrolled roll ups. Wish I'd thought to take a picture. I can't give a zero rating, but I would. I've just realized there was no receipt, so I can't give CSR info to corporate. Well played. read more

Disappointed they were out of healthy options this morning. No Beyond sausage or avocado toast. No healthier options? She suggested bagel with cream cheese. read more

Super friendly staff and very quick, in and out service. Store and bathrooms were clean. The only thing I could complain about is that there is no indication from the highway which direction the Dunkin is located. This location is also not well lit and easily not seen until it's to late, causing you to have to make a u-turn. read more

Do not place a mobile order here, it will be declined and they will hold your money in virtual limbo.

It's a chain. I hate chains as a rule of thumb, but that's 90% of the options we have here in Ocala. I stop at this DD every Friday; my children get donuts if they've behaved for the week. Every Friday, we have the type of good service you expect from an establishment. However, this Friday, the employees here at DD really went above and beyond. My two children and I went through the drive through, but this morning, my 4 year old asked for something quite different. He wanted a chocolate donut with strawberry frosting and sprinkles. There is no such thing. The amazing woman behind the speaker also explained this, although she said it sounded delicious. After again explaining DD doesn't make those kinds of donuts, the Amazing Voice said she would have it specially made and to drive around. And she did. The employees made a special new concoction for my young son. And the kindness spread and he even shared it with his brother on the way to school. You made a Little boy's day - and dare I say week. Thank you! That's the kind of thing that sets your chain apart from all the rest - the employees you hire - and what they do to go above and beyond. read more

Dunkin' - The great employees made this special donut for my 4 year old. - Donuts Near Me - Ocala, Florida

I went in there this morning for a espresso and a donut but left empty handed. Two of the women in there started telling me something I couldn't understand because they mumbled under their masks. Finally understood that you can't order inside the shop you must go thru the drive thru. Of course there was no sign on door stating that. I'll never go back to that shop again because of the way I was treated. There are other Dunkins with much nicer people taking your order. read more

Terrible. No one else was waiting in line or for an order and I was there for 15 minutes with no one coming to take my order, even when they clearly saw us. No acknowledgment or anything of my presence. Ending up leaving to go to a different location. read more

20% of the time I get a drinkable beverage. We cannot figure out what the heck is the problem other than O.E. operator error or LAZY. Been told that the only way to have your coffee stirred is if you ask. Um, that's nice. Let me chew on sugar through my straw. I dislike coming here and only do out of desperation.... Sadly, complaining only gets you nothing. Oh well. #FlauntNow If you are near Dunnellon, go there. You WILL NEVER BE DISAPPOINTED! 100% best coffee every time. And I never have to ask for my coffee to be stirred. Wow! Oh and better prices too! read more

Dunkin' - Fill your cup with love! #FlauntNow - Donuts Near Me - Ocala, Florida

I would leave no stars if I could. I understand now why all the bad reviews. The lady's who work there are nasty and unprofessional. I go to Dunkin' all over and this is the ONLY ONE who demands a masks. They started yelling at me that I needed a mask. When I asked why they said it's a corporate Mandate. Well I called corporate and it is not it the franchise owner who wants it. They will never see me here again and I will tell everyone I know not to stop here there are rude and nasty and Liars. Oh they try to fix it with Sweetie and honey. Bottom line just tell your customers the truth you do not want they business. Never again good bye read more

They do not give senior discounts like every other one. Coffee cup not full. A good three plus inches from the top.

I just went in there because we got sweet tea and it was old. it tasted like mildew. and the lady at the computer was absolutely so rude and she shooed us away. it was so rude. i understand it's early but we just wanted a sweet tea. read more

Extremely quick service. Friendly staff displayed great teamwork and you can tell they take their jobs seriously. They all had fun and hardworking attitudes (especially for a Monday morning shift). Clean inside and free wifi. Very pleased with this location. read more

Something special happens at Dunkin Donuts in Ocala. The ladies that make the donuts here are shaped like real people and they break the rules when they stuff creme and jelly into the donuts going overboard every time and pushing you one more happy bite towards your glorious diabetic coma. I salute you Ocala Dunkin Donuts! read more

This experience was just terrible! 32 minutes sitting in the drive thru. They do not care! Once you get in line you can't leave because of cars backed up behind you. HIRE MORE HELP!!! Total disrespect! read more

The employees were so nice! Especially Belinda! She even came to the parking lot to see if someone forgot their drink! Great Dunkin all around . read more

This location sucks. I don't understand how you can screw up an order that is so simple. On two separate occasions they fail to put caramel in my coffee and then when I say "this has no caramel in it" I'm asked by the staff "are you sure?" Also when I order a iced coffee I say "cream only" and sugar is still put into my coffee and then when I come back for it to be fixed the employee says to her co worker "I know that coffee doesn't have sugar in it" like ok so I'm imagining crunchy stuff in my mouth. Lately the frosted donuts with sprinkles have been pitiful, they literally have zero frosting on them and just sprinkles. I've tried to give them multiple chances but I'm just done. I work in customer service and I know it's no cake walk but learn to communicate effectively and admit if you're wrong. Something else that isn't a huge deal but if I give the cashier a $20 bill I shouldn't be receiving my $16 change in one dollar bills only. Wtf. read more

Dunkin' - Guess this is their vanilla frosted with sprinkles. Where is the frosting ? - Donuts Near Me - Ocala, Florida

I stopped at this location multiple times and always got reasonable service until today. I went through the drive-thru and the first thing I was greeted with over the intercom was in a very displeasing voice "What are ya drinking!". All the other times and at other locations it is usually something like "Good Day, or Good Morning, or Hey hows it going, How can I help". So I wonder here if Dunkin is changing their approach to greeting to customers?? We placed our order, some coffees, breakfast item and some hash browns. It was not busy at all, in fact I was the only one there, yet they when I paid for my order the only thing that was barked at me was the total, no hello or thank Thank you. Then they made pull ahead for no apparent reason and I waited 20 minutes. Finally still no order and still I was the only one there, I pulled around and went to the drive-thru again and same friendly response "What ya drinking"? It turns out they were totally oblivious and unaware that I was just there minutes ago and had placed and paid for an order. It was the same person and yet they could not recall that they told me to pull ahead and wait. I had to give my order again and then when they gave it to me it was wrong. This is a such a great example of how poor customer service can be. And what is really sad and very apparent is the "I don't give a shit for this job or you " attitude! You would think that a place like this should not be happy with treating a customer like this let alone not even care that they are the main point of contact and representation of the business. There are other locations in Ocala and this encourages not to patronize this one. It also encourages me to tell of my experience to others and there are quite a few who get coffee and donuts. May be this location is wanting to change Dunkins old slogan "Dunkin Donuts, its worth the trip" to "Dunkin Donuts, a worthless trip"! read more

I can't tell you how the food or beverages were because the service was so bad I walked out after 15 minutes of waiting. I got tired of waiting just to be asked what I wanted. To add insult to injury I couldn't get out of my parking space because the line for the drive-through was backed up blocking everyone. I will never, ever visit this location again! read more

I only had to say I'm order once threw the drive in. She repeated it back to me and got the order right. She was pleasant, and it did not take long at all. I will be back!! read more

Dunkin' - Gets me pumped!! - Donuts Near Me - Ocala, Florida

Their service here is horrible. The last few times I have been there they just seem so unhappy. I went through the drive thru this time and the boy didn't say hi or anything I handed him my card he gave me my drink ran my card gave it back and didnt say ty or have a nice day or anything didn't even give me my recipe. Im like oooook am I done? Its been like this just about every time I go there. But its dunkin donuts its all good food but service needs some work. read more

On 10/4/15 around 10:15-20PM I drove up to the drive through at this location and waited for a good 5 minutes with no answer. I thought this was a 24 hour place but thought I misread something so I figured it was closed after 5 minutes of waiting. I drove further up planning to leave and I see the window employee just talking to someone in the kitchen... Sorry Dunkin donuts, please hire better staff or at least someone that responds to their customers. read more

Service was awful, no manners when it comes to customer service. Very disappointed. Went to order coffee with separate orders and they told us we could not do that in such a rude tone. Every single time I come here they are rude and unhelpful. If they do not want to deal with customers they should reconsider their jobs. read more

Gross. Manager just scratched her head with bare hands then grabbed a handful of crouisants.....

A Dunkin Donuts is a Dunkin Donuts when it comes to food. They are all created equal. Meanwhile, service and cleanliness does vary. This location was spotless at 5am when we arrived. And, the service couldn't be better. We ordered a lot of food early in the morning and the woman working solo - at the time - handled it all without any stress. In fact, we were in and out in minutes. Great place for anyone looking for a coffee, donut, bagel. read more

Pretty good crew. Fast and accurate. Plent of variety in donuts even later in the day