Still just 2 Stars for this Dunkin, although this time I ordered a breakfast sandwich combo (hash browns and coffee included) with the sausage, egg & cheese on english muffin. The Java hasn't really improved, likely because the water is basically the same hard tap flow. Unfortunately, the rest is likewise inferior to the competition. The hash browns are only six medallions bagged at almost room temperature, and thus unappealingly cool. The english is too lightly toasted and also not hot enough to save the entire magilla. It was also difficult to ignore the lack of smiling faces or pleasantries between customers and staff. No one behind the counter seemed happy to be working there and the unhappiness was palpable. Maybe it was just a bad day, but somehow I doubt it. Two Weak Stars due to lack of happy employees and poor results. read more

Dunkin' - outside of dunkin donuts store - Donuts Near Me - Newtown, Pennsylvania

Absolutely great store & service! Food is always made as asked and so are the drinks. The store is well cleaned and always looks well taken care of. Great location! And John is a GEM! read more

Fantastic staff and fantastic management!! Best dunkin in the area, really enjoy the freshness of the bagels

Mobile ordered and food was cold. Brought go attention and told it was because I mobile ordered. They still made it but were rude in the process. Food was still colder than usual. Not very friendly and not great customer service. read more

Dunkin' - food was cold...I told employees and said I mobile ordered. I was there within 5 minutes of order. They remade it new, still cold. - Donuts Near Me - Newtown, Pennsylvania

This Dunkin' is not good. Many times BAD DONUTS. I really like Dunkin' Donuts -- as long as prices don't go up more, it's a solid value and I like the food. I'm a regular at Dunkin' BUT.....this location I only go few times a month if I'm in that area. This is a First World Problem, I am guilty of that BUT - - when most Dunkins are so good, why is this one allowed to be bad? 1st off...... the guy who runs it likes to shoo people away from the parking in front of store. He did it to me by showing me the "20 minute limit" sign. Cool - I dont want to break rules but I was not even in my car 5 minutes - not to mention my Dunkin cup was visible on my dash. Coffee: Good! Cleanliness: Good! Hence 2 stars for that. BUT, many times the donuts are not up to snuff. I even decided to post pictures with dates. 1.)Donut is flat! 2.)Frosting smudged or less. Nit picky? Maybe. But why pay for donuts that are flat or not packaged properly when other Dunkin stores do it right?? I love Dunkin' but when I'm in this area 2-3 times a month, there's a grocery store I'll do my coffee-donut thing at. read more

Dunkin' - FLAT. NOT GOOD. - Donuts Near Me - Newtown, Pennsylvania

I come to this location almost daily for my boss and myself and I can't say more amazing things about John. He is an amazing employee. He knows my drink order and they are always right and made perfect! The store always looks clean and in order. Keep up the great work!! read more

I go here constantly out of convenience, but I think it may be time to reconsider. They mess up my order half the time, because it is apparently difficult not to put an egg or piece of cream cheese on a piece of bagel that I did not order egg or cream cheese on. One time one of the workers approached me and told me what he did wrong but did not offer to fix it. The good news is that the place is quiet on most non-Friday weekdays, though I noticed that one of the closing employees' high school friends like to come in, bring in outside food, run around, and be very loud when I'm trying to eat. I'm glad that we have a Dunkin near Newtown Burough, but this one needs to do a better job. read more

I used to stop at this Dunkin' everyday before work but now I gladly spend double the amount to go to Starbucks. The workers here are so lazy and ungrateful it's not worth my time anymore. Everyday I get my large mocha iced coffee with cream and there is no consistency, also half the time it's not what size ordered. Today was the last straw when I ordered it, and he handed me the iced coffee not stirred so mocha was on the bottom and cream was resting at the top. I asked him if he could please stir it, and he said "There's straws on the counter use that to stir it" and walked away. The customer waiting next to me audibly said "wow" read more

Just went to a pig sty called Dunkin Donuts in Newtown. I wished I was with the health department so could have sighted them multiple violations. Apparently when asked who the owner was the answer was he never comes around - this was from the 3 young workers standing behind the counter. So if you want to eat on dirty tables while your feet land on filthy floors this is your place to be. Otherwise go somewhere else. read more

Ordered Ice Tea and Toasted Bagel with butter and cream cheese Donuts are not fresh if any thing dry and stale. They no longer offer lemon with the Ice Tea and the Bagel was barely warm block of cream cheese in the middle not spread and no knife so I could spread what a waste of $6.00 love affair is over read more

Dunkin Donuts is consistent... that's for sure. They are consistent in coffee quality, donut variety, moderate prices, adequate but not overly friendly service, being busy all day long, and so much more. I stopped by this location today with my friend and her kids and we ordered a couple of coffees and a couple of egg sandwiches. All of the above met our average expectations. The kids gobbled down their sandwiches and we slurped up our coffees. (Mine was french vanilla and my friend's was hazelnut flavored). This location is conveniently located in a central New Hope strip mall. They have a public restroom, which may come in handy, especially if you've got a drive ahead of you. I'm not sure how we managed to get out today without purchasing any donuts or munchkins, but we did it... more reason to splurge on the next visit! read more

Well we had an enjoyable time at Shady Brook Farm and scenic drive thru Newtown, but we entered the DD just at 8 p.m. and were denied service. I understand till may be closed early, but dumping the coffee and donuts and not offering me anything is sad. Note this DD is 55 miles from my home, so no Java for the ride home. Thanks for nothing! read more

Decent Dunkin'. Staff can be a little intense. The parking lot is normally very crazy. But standard Dunkin' that I come to all the time. I love the Dunkin' app with the points you can receive quickly! read more

If you like being rushed while giving your order, having the cashier looking at the person behind you and giving you the impression you need to be faster, and then finding you are given the wrong size coffee when your order is up......this is the place for you. The store wasn't even busy When you say mildly "oh, we ordered one large coffee", your answer might be like mine, "you paid for a medium ".....In a cursory dismissive tone. I wish I would have answered "I ordered a large, FIX IT" in the same tone used on me, but I didn't. I'm not that fast or rude. I may come back, but I resent giving my money to rude people. If you come you'll get the standard Dunkin food, which is good. Be sure to have your game face on and be ready to potentially be rushed and treated rudely. They get only 1 Star from me and I'll be looking for other options. read more

This dunkin' is hit or miss, and usually a miss. I always get iced coffee and it's usually burnt and watered down. I got pumpkin iced coffee today and it was slightly burned and very watery, could not taste the pumpkin at all and this happens almost everytime i go there. i will be taking the extra ten minute drive to the richboro dunkin where it's always great! read more

Yea! Baskin Robbins corporate has gotten the ice cream cake stuff straight on their website. So we placed cake orders 2 times in the last month, paid online and this store has done a great job with the cakes we've ordered. Delicious and beautiful custom ice cream options and cake choices. Very nice people working here so we love this location for the donuts, coffee and ice cream...especially cakes! read more

Ordered a frozen coconut coffee and I'm not even sure what flavor this is, it just tastes like syrup. Gross. This sucks especially since you can't even drive thru at this place. Service and product needs to be better to keep my business. read more

The only redeeming thing about this Dunkin' is that when the boss is there the coffee is good. Any other day it tastes terrible. Burnt, dusty, and straight up nasty. They need real management in there everyday to keep the employees from slacking. Newtown needs another Dunkin because this one is awful read more

Went there for ice cream. They had one topping- rainbow sprinkles. Service was rude. Never coming back for ice cream or doughnuts. read more

There is this female employee who just brightened up my day so much better. I think her name was Maddie. She was so good to me. I was having troubling ordering so she helped me decide. She wasn't rude that I was talking long either. It's people like this who just make the world better. read more

The team here is so nice!! They were very fast and had great personalities. The best Dunkin experience I've ever had.

The coffee is good, the breakfast sandwiches are good. But the communication is really frustrating in the ice cream department... Omg I'm a very patient person but please learn the basic English skills you need to be a cashier, my friend walked out it was so bad. There is an awesome class at the community college, I'm not being rude, I am serious, I know first hand it is a great class. English as a second language. read more

They always seem to have what I want and the staff is friendly. The only bad thing is their donuts always seem to be stale. If you want good donuts go to the Richboro location. Coffee is always hot and ready. This place was the town's lifeline in a recent winter storm because it provided a place for free wifi and a place to charge cell phones! read more

I'm usually pretty happy with this place. They don't always get the order right (forgot the syrup today in my iced coffee) and I'm usually a few miles away at work before I realize it. Just remember to check before you leave! read more

I've always had good service every time I've gone here. Not quite sure why there are such negative reviews. The place is clean, well-run, and has good service. Some of the staff does not care, but most do, and this always leads to me having a generally fine experience here when I want to be in and out for coffee. read more

The only reason I go to this Dunkin is because it's basically my only choice for coffee on my drive to work. It's Dunkin Donuts, so you don't expect the donuts to be that good. And if you're like me, the real reason you go is the coffee. I have loved DD coffee for years. Unfortunately, this location fails miserably when it comes to the coffee. Sometimes it's good (never great as at some other Dunkin's). Sometimes it's okay. Most of the time it's terrible. Nothing worse than the anticipation of a good coffee followed by the reality check of bad coffee. The kicker is, the coffee is so damn hot when they give it to me, I really can't tell that it's terrible until I am halfway to work, and thus unable to get them to replace it. At this point, when I go there I generally regret it and think why do I keep doing this to myself. read more

I'm usually pretty easy-going when it comes to dunkin donuts ordering. When there are long lines and everyone's in a hurry, there's bound to be mistakes made. This place, however, is consistently making mistakes. There was one other person ahead of me in-line today. Yet, it took more than five minutes to get my caramel iced coffee and turkey sausage egg and cheese on English muffin. And that was after the female employee working there gave me an English muffin with just a 1/2 slice of turkey sausage/spinach egg white on it. That was certainly not what I ordered? When I approached her she made it out to be my fault, claiming that's not what I had ordered. Seriously? The rudeness of that employee was the straw that broke the camel's back. I had gotten numerous incorrect orders and stale coffee in the past from that place. Still, silly me kept returning because it's the only DD in Newtown. I've finally had enough of this place. Hopefully they can get it together! read more

Service was very quick, but croissants aren't crispy. Get hash browns if you are to go.

What happened to this place? They have been messing up a lot lately. On several occasions, I have had to go back into the store and ask them to correct an order I was given. Sometimes the error is on a breakfast sandwich (forgot the cheese, or gave me the wrong meat), but more often, they mess up my drink. Even if I order using my app, and everything is clearly spelled out for them, they still manage to mess it up. Why does the app even bother to ask how many pumps of flavoring or milk you want, when the people behind the counter just give you however much they want? I get the sense that they aren't really paying attention to what is on the order. I think I will try going to the Coffee Room or Starbucks in the future because, even though they are a little more pricey, they get my order right the first time. read more

My husband and I cannot figure out why this Dunkin Donuts location makes such nasty coffee. It tastes so bad. I mean how hard is it to make a cup of coffee? It's really bitter and off. We've completely stopped getting coffee here and now we go to the location in Yardley. read more

I have been coming to this Dunkin Donuts location twice a day for 10 years. I never had a problem, service was always great and I knew the staff well. They always had my coffee ready, knew how I took my coffee and were very pleasant. A couple of months new management took over. What a terrible experience it has been. My coffee order is always wrong. Especially if I use the on the go app. I specifically use the app so the coffee is ready when I get there. Well, when I get there and there is no customers even in the store they forget to make the coffee or the order is wrong. The purpose of on the go is to pick up your coffee when you get there. Well its never ready like they don't even look at the order until I walk in and I give plenty of time to make the cup of coffee before I get there. They really need to make some changes or they are going to lose business. Terrible service. They really need to reevaluate. read more

This is by far the WORST dunkin donuts I've ever been to!! My order is never correct and when I ask the employees to fix the problem, they're nothing but rude!! I've gone in there multiple times and when I've ordered an iced tea I got a coffee with ice and lemons, I've ordered so many iced teas with extra lemon and they tell me they are out of lemons and aren't going to cut anymore, I've ordered frozen Arnold Palmers and was told "no, not right now"......this is just a horrible establishment and it's dirty! The bathrooms smell and the tables and chairs are disgusting!! my list goes on and on. Not to mention my numerous complaints to the "manager" whomever that may be who followed me to my car!! I will drive the extra few miles and go to richboro where everyone there is so friendly! To sum it up, I recommend this business either get new management or shut down for horrible customer service!! DO NOT GO HERE!!!!! read more