I had a young lady named Janesha who was wonderful. She was willing to make the coffee my husband wanted but was out of and quickly. She was a night shift manager and deserved to be. Very kind, considerate and helpful. I never have gotten treated by someone so kindly in the drive thru. I hope this is the correct dunkin donuts on route 59. read more

In the past my donut didn't have any paper or napkins to protect it from the bag! Today, I received great service as usual however and my donut was wrapped in napkins! I'm a very satisfied customer today! read more

Dunkin' - Chocolate Long John Donut - Donuts Near Me - Naperville, Illinois

Always check your food before you eat it. Something told me to open my wrap and I found a hair in my food. Unfortunately never coming here again. Service is great, the sanitation just ruined it for me. read more

My boyfriend and I went through the drive thru to Place our order and when we got to the window, a short Indian lady who is in her 50's, who seemed to be either a manager or someone that is in charge , was yelling so loud at the young female black teenage employee right in front of us because she happened to make one mistake in our order which was absolutely no big deal and so minor. I've never seen anyone yell at anyone like that before, we were both so shocked and we felt so horrible for the poor employee and probably other employees who have to be treated like that. This definitely should be looked into further by someone higher up. 1. Very unprofessional and 2. Horrible treatment to another person. My heart broke for the young girl who got treated like that. read more

DO NOT GO HERE! May 25th 2023 at 2:45pm went in and a short light skinned skinny lady has a bad attitude, she is rude to her employees and rude to the customers. I walked inside to make a purchase and she stood at the register and I had to guess if she was there to take care of me or if she was entering something for someone else. As I stood there she stares at me without saying one word, I went for a cake, I picked one out and put it on the counter and she asked to LOOK at the price, me not realizing the cake was facing me I turned the box around, well she needed to rip off the cardboard piece that had the price and description, if she says she needs to look at it, we'll LOOK at it. She reached for the cake at the same time I was pushing it towards her and then she mumbled something under her breath, I asked her "what did you say?" She said "nothing ma'am" you're bold enough to mumble something, be bold to say it so I can hear you! That rude attitude made me take my business elsewhere. I turned away and left her standing there with her cake and I said "forget it". If I am a paying customer and an employee is rude and I have to be a mind reader, might as well do her job for her. Don't go to this place, it will certainly ruin your day. This was the last straw because I've gone other times and while waiting in line she yells at her employees in a very demanding way, while customers are right there listening and watching. I'm not sure if she's Hispanic or Indian but she needs to go or this place will continue to lose customers like she lost today. DO NOT GO HERE wish I could give ZERO stars for this place! read more

There was spit on my refresher drink there on mouth spit out it was gross but sorry not cool

They're open 24/7 and they got my order right. Writing this at 2:45am while I eat my food that tastes like dunkin donuts food.

They were open late and the food smacked. The drive through was fast, we didn't have to wait. Highly recommend this location.

$7.00 for hashbrowns, a spicy sausage breakfast sandwich, and a Simply Orange bottle of OJ?! Yikes! It's been a while since I've done a fast food breakfast but I felt seriously ripped off. Let's start with the breakfast sandwich. Super greasy and not in a good way. It leaked through its wrapper and dripped onto my work pants. It was extremely messy to eat. The sausage was good, but the egg and cheese were awful- rubbery is probably the best adjective I can think of at the moment. I choked down half of the sandwich before I gave up on it entirely. The hashbrowns were disappointing. I remember when you'd get nine per order. Now it's six. They are smaller than I remember and were slightly warmed, nowhere near hot and fresh. This location is a pain to get to if you're coming off of 59. The drive thru line can get insanely long, but it seems to be that way at any location. If ordering inside, I've never had to wait too long for my order. The customer service is lousy either way, though. read more

This place is nasty. Do not order doughnuts or munchkins from this location. They're hard and stale. I get doughnuts for my coworkers and it was embarrassing bringing these munchkins in to them. Worker was rude taking my payment also and wouldn't tell me an amount to pay. Products are gross, stale, and the glazed munchkins weren't even glazed. They were also out of chocolate. What doughnut place is out of chocolate? read more

Dunkin' - Stale and crushed. I think it was from 3 days ago. - Donuts Near Me - Naperville, Illinois

I come here often but the short lady in the window is always pushy to get the coffee fast. I ordered two and put my card away and I told her to hold one second to grab my other coffee and she says I have more customers but just know you don't need to talk to people any type of way! This person does not need to be in the window going forward. If this happens again I will not be back. read more

Awful, indifferent, rude service from several of the employees. They don't pay attention when you order. My last three orders have been wrong. I truly mean my last orders because I will take my money elsewhere. There are too many other options to continue with this Dunkin location. Maybe the owner doesn't care but the reviews do tell a story. read more

I really hate every Dunkin' Donuts always disappointing, lazy don't care about customers .. this is how my banana split looks ! Gross read more

Dunkin' - Donuts Near Me - Naperville, Illinois

I have been going to this DD for a few years and I think today was the last time. I don't know why I never wrote a review before on this location! I will start out by saying the female manager is extremely nice. I have never had a problem with her. There is also another woman there who is so pleasant! I have never seen her have attitude with anyone (not sure what her name is but she is the one with tattoos). Those two ladies are why this location is even getting 2 stars. Other employees I have encountered there have been flat out RUDE! There is a older gentleman who works the drive thru sometimes and he can't even be bothered to say good morning, he just tells you your total hands you your things and closes the window. When ever I've had to come back because my order is wrong the people making the food act like it's MY FAULT but I've been ordering the same things for years. I understand they are probably timed on how quickly they process food orders etc. but sometimes it's flat out ridiculous. I always order cream cheese on the side when I get bagels because more times than not I will only get about half of the amount of cream cheese there should be on there (compared to the container they give you). Today was the last straw. It sounds so petty but I swear it's not complicated. There was only 1 car ahead of me in line and no one behind me. I only ordered 2 bagels with cream cheese on the side and a chocolate long john for me and 2 other people. I was greeted at the window (I appreciate that), and then paid, took my bag and left. I have a tight schedule and trust my order was right. Nope, the 2 bagels had cream cheese on them not on the side and there was hardly any! I just don't have the time for inconsistent food that I order ALL THE TIME. Sadly, this location is the closest to all the places I need to be on a daily basis. I, like many people who use the drive thru, are busy and don't always have time to check our food before we leave the window and hope the order is right. read more

Dunkin' - Where is the rest of the cream cheese? The two bagels I ordered actually looked like they split one container between the two. - Donuts Near Me - Naperville, Illinois

I despise this location. They always rush you when you're ordering and seem to act like they can't take your order and then when you tell them what you want they mess it up because they're so busy rushing you. They're also very rude and when you're nice to them they just ignore you and don't say anything. you go to the window being polite and they're just so obnoxiously rude. I hate this location, they need to readjust their attitude and honestly I'm not coming back. read more

Suck-iest place to get your coffee or anything. They can not maintain memory of you order. No matter how many times you repeat the order and make them repeat it you'll still get the base and nothing else read more

Ok, this one is a little tough to get to, as you have to turn off of 59, pass the gas staion but not the fire station, go over the river and through the woods, and finally you end up at the drive through. Once you do, though, it's usually pretty worth it. I've been here for coffee and ice cream- sometimes at the same time- but never the donuts. I'm a little round myself, so the less sweet and sticky round donut treats I take in, the better off I'll be. Just a few weeks ago, I had a break from work and so I made a run on them for iced coffee for me and about a dozen co-workers. Liliana and DJ quickly and expertly handled my order like it was no problem. I was only there about 10 minutes, ordering, traying and taking my order out to my car, just in time to get back to work. Everything was exactly as we ordered it, and delicious. I work for tips, so had there been a tip jar, I most def would've paid it forward. Next time, drinks are on me. read more

This location is so close to my house, I can walk to it. But I refuse to patronize them. Every time I go here, I have been treated like crap. One time I went in and ordered a bacon sandwich and a sausage breakfast sandwich. Easy enough, right? Well the lady working on my order gave me two sausage sandwiches instead. I had told her that my order was incorrect. The lady then stood there, argued with me and told me that I had ordered it wrong. Just great customer service. I actually drive a little further down Route 59 and go to another Dunkin Donuts where they appreciate their customers' business. read more

Great for coffee. I don't eat donuts so this place is great for early morning stops on my way into work. There's a Starbucks and a Caribou within a couple of blocks of this place and this DD is always the one with the drive thru lined up. read more

My bagel was not toasted. I had order a bagel to be toasted and is was not toasted at all and I really enjoy my bagels.

Didnt wear masks in drive thru and were extremely rude about the order. they were not polite with special requests

Very disappointed. There weren't enough employees (only 2) for the number of customers, so it took a long time, which I can live with - if the service and food are good. The woman that took our order was rude and she gave me the smallest scoop of ice cream in my sundae. They also have kids' scoops - it's hard to believe that a scoop of ice cream could be this small. She didn't give me a spoon and there were no spoons that a customer could grab, so I had to ask for one - twice. read more

DRIVE THROUGH EXPERIENCE ONLY: I came here to partake in their happy hour special (medium iced coffee for 0.99 between 2 and 6). The person in front of me had a 4 drink order and it took them FOREVER and a day to make the drinks (more than 5 minutes, a long time in coffee land!). The speaker here is seriously the LOUDEST drive thru speaker ever. This is how I know the lady in front of me's drink order! I was satisfied with the coffee. I'd return and just cross my fingers that the person in front of me has an easy order. read more

Disgusting. Rude and unprofessional. Those are the words to describe this location. The employees are horrible and will be rude and give you nasty looks as you order. I've come here a countless number of times and each time there is a issue. Last time while ordering a 12 box of donuts I got an ugly look from one employee. She looked at me as if I murdered her kid, while she was passing by the register she stared at me as she walked never tearing her eyes from mine. Gave a me a horrible look making me feel bad and guilty for nothing. This time I got food poisoning. After running a quick errand with my mother we decided to stop by Dunkin' Donuts for a box of dozen donuts so we wouldn't have to come out again due to the stay at home order. After my mother and I took a taste we felt like something was off in the donuts. Turns out it was old and gross. We got food poisoning thanks to Dunkin' Donuts. Honestly I would rather walk to another location than to eat from this location ever again. Unless you want food poisoning DO NOT come to this location. The only thing here you will get is rude comments, nasty looks, health concerns, and food poisoning. BEWERE STAY AWAY FROM THIS LOCATION!! read more

When it's 95 degrees out, it's pretty hard to walk in for ice cream and the "restaurant" is about 85 degrees inside. Bathroom is out of order. Let 1 employee take care of her customers. We want to talk to one person in order to make sure our order is correct. read more

Would give a 0. Repeat custom all the time but as of lately being charged different amounts for the exact same this we get every single time and never given a receipt when asked. Also the lady who is always works tries her best but does not speak or understand English well enough to be working alone. Also she has complained about other customers several times to us. Just making DD look bad and bring the brand down. read more

My fiance and I hit up this DD pretty frequently, whenever we're taking a road trip and need some breakfast to go. Love the drive thru. Haven't had any major issues with our orders, though I'm sad they no longer have the grilled cheese flat. read more

Nina, ur customer service exemplifies the excellence in customer satisfaction. Thank you so much.

All i have to say is the drive thru is fast, efficient, and accurate. I have been a customer just over a year and they ALWAYS get my order right no matter what i order... They are also very very fast in the drive thru... I give this place a good rating because there are hardly any places that have impressed me with the best drive thru service. read more

Just came through the drive thru and they filled whole cup full of ice for my ice coffee. When I went back in to get a new one, they wanted to charge me more for the "extra" coffee. At the end, I asked for my money back and they threw away the coffee. Horrible customer service and even worst common sense. read more

One of the best Dunkin Donuts I've been in in awhile. Speedy service and nice employees. My only complaint would be that my bagel was more warm than toasted, but that's such a small thing. read more

This is by far the BEST Dunkin Donuts I've been to. They are always polite through the drive-thru and my order has NEVER been wrong (I've been there at least a dozen times in the past few years). An added bonus: You ALWAYS get a napkin with your drive-thru order! Nice that they remember things like that. I have gone out of my way to come back to this DD instead of using one on my commute. read more

This is by far the worst Dunkin Donuts I have ever visited. I ordered two large carmel iced coffees and not only was I given one large and one medium and charged for two larges, but the coffee's ice was already completely melted and the coffee was warm. The taste was completely off-putting and the flavors were incorrect. I waited in a huge line for my coffees before work and was told that's how they made them. The second time, I decided to give this Dunkin another try. Even worse then before. I ordered again two large carmel iced coffees and there was no ice at all. The coffees were bland and tasted old as if I had been given a coffee that sat out all night. I kindly asked for new ones or at least some fresh ice and was told no without any explanation. Never go to this Dunkin Donuts, obviously the owner does not care about their customers and does not know how to manage their team well. Extremely disappointed. Will not be going again. Also, I work in the area and will not be recommending this establisment to any of my customers or co-workers. Shape up or get out of the coffee business. read more

The lady making my breakfast sandwich referred to me as "feo gordo" when asking the register lady who the sandwich was for. I will never go here again. read more

Customer service SUCKS! Apparently a blueberry bagel with strawberry cream cheese is too hard to remember! Never going there again!!

Sunday morning 10 o'clock 5 "kids" working. Poor service. All tables available but absolutely filthy. They haven't been wiped down all morning. read more

My wife and I were staying at a nearby hotel for a week. This DD was the closest for me to get my daily afternoon iced coffee. The first few visits were very pleasant and the counter employee made my drink the way I like it - light ice, extra skim and mocha. The last day I was there, an Asian woman was on duty - apparently the only person there. I ordered my iced coffee in the usual way - light ice, etc. To my great surprise she refused to make the drink with light ice. I asked to speak with the manager. She said she was the manager. To sum it up she was very rude and uncooperative. I have been to many DD's in MI, OH, TN, GA, FL, TX and IN and no one has ever refused my request for light ice, etc. I ended up going to another DD further south on Rte. 59 where the employee was very courteous and had no problem making my drink with light ice. read more

Stopped for my favorites; chocolate enrobed and a jelly filled. I stopped about 8:45am, after the morning rush so the selection looked thin. The jelly filled looked like a hockey puck; like someone had sat on it. It is tough to get jelly into a hockey puck. What you want is a little fruit in every bite. Not so here. The donut itself tasted as compressed as it looked. The chocolate enrobed (choc icing) was up to the normal standards. By the way, what has happened to the fritter. It has morphed from a thinish, crispy treat to a round lump of dough in just a few years in just about every store. read more

The people that used to work here were so nice! Now that's not the case!!! I've gotten used to the rudeness and wrong orders but today was enough. The extremely rude cashier Giselle S. ( eye rolls, attitude ) boyfriend decided to come in and start yelling and cussing at her apparently for going out and getting drunk. They start pushing on each other so the only guy thats working holding the girl back as she is throwing things at him while yelling for him to do something about it. They continue yelling as she breaks loose to go after him as the other woman that works there is trying to get him out. He leaves then she goes back behind the counter cussing and yelling in English then switches to Spanish once she's reprimanded . Mind you there's a family with their young children in there who leave right after they sat down with their order saying they didn't feel safe and an elderly couple sitting and staring in disbelief. I will drive down the road next time in hopes of a better experience. read more