All I can say is I don't go as much because they don't do the same rewards program as of 2025 and so there's really no point in going as often. They don't want to give their drinks away at a discount as often because they want their brand to be premium. Well, I'll tell you what Starbucks, your drinks aren't premium. ‍ read more

STARBUCKS - Iced latte extra shot - Coffee & Tea Near Me - Naperville, Illinois

My absolute favorite Starbucks in the area because of the staff and service. They are some of the most kind and wonderful people I have ever encountered and they work hard and fast. I drive out of way before work to go to this location specifically and they never disappoint. read more

Nothing out of the ordinary. Kind of tricky getting to off a busy road. Barista working drive thru was friendly. Service was quick. Ordered a grande hot black coffee. read more

I don't like leaving negative comments. This place caused me to end up in the hospital. I came in walking to Starbucks with my service dog. I have a mental disorder that I need to have my service animal with me at all times. A man name JOSH stared me up and down for couple minutes while I was order he was sitting behind me. Once I finish order he came up to me and my daughter said to us we had to leave because they did not allow dogs. I told him I will receive my order and will step out. He said no to go outside and he will take my stuff outside. It was 90 degrees outside. This caused me to feel scared unsafe. My daughter was also afraid a man was kicking us out of her favorite happy place. I have my service dog ID and paperwork. I don't understand why this happened. I felt very discriminated Hope Starbucks does a better job at training their employees because people with disabilities shouldn't be treated any less than anyone else. read more

Heading to this Starbucks location wasn't really part of my plan. However, there were two (2) possible reasons why I ended up in here: 1) I don't care about their coffee, but I knew they provide beverages with an extremely high sugar content. 2) I needed to use the washroom, and the one at a gas station wasn't an option. Well, 2) was the incentive. Since I was already there, I might as well make 1) happen. The service was friendly but wasn't, at all, swift. They were busy dealing with the drive-thru orders. Well, hubby and I physically walked into the coffee shop, had a desire to speak to someone face-to-face, but we were the ones that suffered from a longer-than-usual wait. I suggest that the people who placed their orders via the drive-thru get their gym memberships, since many of them came out of the aisle with their "trenta" sized frappuccino. Hubby and I kept ourselves in check by just getting the grande chai tea latte and tall vanilla bean creme frappuccino. At least this location is convenient, off I-88. read more

See all

Baristas are so slow and just taking their time. I have been to the drive thru to inside ordering just takes a little longer tha the other Starbucks that I know of. Poor service as well . My drinks are so easy to make grande pike with steam soy topper. It is not hard to make. A lady that was behind got her drink first than me so sad read more

This is the first Starbucks I have ever been in that is about to undergo a remake. The walls were covered either with plastic wrap or white wash. The staff bravely carried through on continuing to smile and be polite as well as serve their costumers well. I would love to see what is etched on the walls of this Starbucks as it is reborn. read more

I go to this location only out of "convenience of location;" it's the closest to my destination. Every morning, I visit this location, and EVERY DAY, you'll wait in the drive thru line, AT LEAST 10 minutes; unacceptable! Today, I went inside HOPING to avoid the EXTENSIVE wait time. I ordered 2 items (the Impossible sandwich and a Hot White Chocolate Mocha with Oatmilk, no whipped cream.) They give me the sandwich, but forget about my drink! Everyone who walked in behind me, orders were taken and they were given their orders, expeditiously. Even the drive thru was moving along... eventually, and after waiting nearly 10 minutes by the side (where they give you your drinks), I asked if they had called my name. The lady said, "that's what I'm asking him." So, the tall guy looked through his tablet and repeated my order and she made it. I wanted to get my money back because I was treated differently than everyone else, but since I had waited sooooo long for it, I decided to keep it. Yesterday, I was given a COLD Impossible sandwich!! The lady said that "it was by the window so that may be why [it was cold]." The level of service, and speed, at this location are unacceptable. read more

I needed something for my trenta sized headache. A trenta sized Iced Green Tea? Yes, that'll do, Pig. That'll Do. Well, they've got a drive-thru sooo I don't really feel like I need to spend much time pointing out the convenience factor here. Staff is friendly enough and though I can't personally attest for the decor or ambiance of the interior since I'll prob never actually go inside with the convenience of a drive-thru, my third party opinion (with the help of the windowed exterior) tells me it's pretty much the same as every other free standing Starbucks with a drive thru. One thing that makes this Sbux stand out over the copious others in the area is that there's rarely ever (I almost wanna say 'never' but I know Bieber wouldn't be happy) have a line for the drive thru. Score! read more

STARBUCKS - Coffee & Tea Near Me - Naperville, Illinois

Still one of my favorite Starbucks to go to. It's always clean and the staff are very friendly. Out of all my visits I think they only screwed up one drink and that's pretty good.. The drive thru is fast and efficient. So no real complaints and that works for me. read more

We all know what Starbucks is, and what it has to offer. Prices are high, but we are all lured there for whatever reason- probably because they are on nearly every corner! This location is convenient to the I88/Rt. 59 interchange. That's certainly a plus. Everything else is lackluster. There's not enough parking for the morning crowd, and definitely not enough seating inside. The reason I'm taking the time to review a well known chain is this- to heed warning with regards to their breakfast sandwiches. I ordered one, and the egg was ice cold inside. Yuck. The bacon was also cold and undercooked. It's pretty clear that they fail to properly heat up their food items. Lesson learned; stick to the overpriced coffee! read more

Thank you for being open to feed my chai addiction! As a lonely traveler it is hard to tell what is open and what is shut down. Appreciate finding someone open. read more

This is definitely the most busted Starbucks in the area. I always go in, which is mistake #1. You can't get in and out of here in less than 15 minutes. They are always sold out of protein boxes. Under renovation forever. Do yourself a favor and skip this location. read more

The worst Starbucks ever. This is my second time here . Mobile order takes them 17 minutes .

Don't go to this Starbucks! The manager, Chase is extremely rude and inconsiderate to both his workers and customers. He refused to fix my drink even though it wasn't busy and his comments about other customers, who were people of color, was unwarranted. He was making racist remarks to his co workers. If you are a person of color be advised. read more

They took both my orders incorrectly! I stated without dragon fruit inclusions and they included them as well as I wanted it with light ice and the whole cup is filled with ice! read more

Nan is always so nice and friendly. Her personality is just something I always look forward to! She's always going above and beyond by walking our drinks/food over to us when and if she has the time to at that moment. Her energy really makes the place seem more inviting and she always make sure we are taken care of. I love it and love her! read more

HORRIBLE lady said that she could not hear us ordering the drink and my friends were being louder so she could hear and then she kept saying she could not hear and then my friends were like what and then they did not serve us because they said we were being rude by laughing we were never rude and never said anything disrespectful. They told us they were not gonna serve us and we had to leave because we were rude when we were trying to order for so long because the lady couldn't hear. IF I COULD GIVE 0 STARS I WOULD read more

They take a while for mobile orders. Usually wait between 10-25 minutes. Kinda sucks.

Came in on my way to work and they were super busy. The new Manager, Chase, took some time to get to know me and gave me some suggestions on things to try based off what I've had in the past. Great experience, I'll be coming back soon! read more

Honestly this Starbucks is sooooooo ridiculously slow. Half the employees are really nice the other half are incredibly rude. They milk and sugar station is always out of napkins. Garbage cans are overflowing and the restaurant is dirty read more

Today my 5yr old daughter couldn't wait to leave kindergarten to get her unicorn frappuccino. I let her go up to the register and even order it herself. We paid and she was excited waiting at the pickup counter. So excited I had my phone ready to video. That's when the barista asked the staff who took the order...then the disappointment followed. We don't have the unicorn sorry and I we offer a refund. And so the manager also offered the "sorry" and asked how I paid. And that's the end of that. Heartbreak city. #11261 #736018 #1543730 4-21-17 1:06pm read more

STARBUCKS - No unicorn for my girl. Don't sell it if you don't have it - Coffee & Tea Near Me - Naperville, Illinois

I have been frustrated with this location and stopped going as I was waiting an extended time for portions of my mobile order. After 6 months I tried again deciding to give it a chance and use my birthday reward. I ordered an Apple cider and pumpkin muffin. My drink was waiting for me when I got in. I waited an additional 11 minutes for the muffin. I ordered the muffin because it was fast, guess not. There was another gentleman waiting for his food as well. There were approximately 10 people working behind the counter as well. Wake up management! read more

I really like the people who work here but they've made my "grande blonde vanilla latte" wrong almost 80% of the time. It's the first thing advertised on the board where we order, yet I almost never get the vanilla in there. I don't know if the baristas don't catch it on the label BUT there are times I've literally driven back for a pump of vanilla. I'm crazy but I want what I paid for... $4.84 worth of my coffee. --- Had to update with one star cause I'm not a morning person, and a wrong coffee twice in one WEEK sets me off for the day. I still come here cause it's the only one on my way to work. read more

I appreciate the energy and dedication that all the staff portray. I can't help, however, feel betrayed and lied to...for some reason, both this location and Warrenville, if asking for a cake pop they look to see how many people are in the car and respond with "ummm let me check on that" then come back with saying there are just [number of people in car] left, would you like them all? We've tested this 4 times at here and one other time we saw/heard it being done to someone ordering behind us at Warrenville. It makes me feel very uncomfortable knowing they are encouraging workers to lie to customers...I like to think I'm giving my money and support to an honest company...not one that is lying just for profit... read more

This is a good Starbucks location... very clean. I sat in here for about an hour on a weekday while I did some work. Plenty of outlets, the employees seem to get along and since it was midday and slower, they never stopped cleaning! The bathroom, the floors, counters, you name it - and for me the cleaner the better. There is some construction on Rt. 59 that must be hurting their business b/c it makes it hard to get in (Oct '15). read more

I love this Starbucks. I just moved here, and the second time I walked in, one of the baristas greeted me like a regular. There's never a long line, even in the morning, and the staff are friendly and efficient--they usually have my drink ready before I even sit down! There's plenty of seating, both cosy chairs and work tables, and it's never freezing inside like some Starbucks. There's also a drivethru, if you go for that, but it's within walking distance of my office so that's definitely a plus! read more

STARBUCKS - Doing my favorite thing at my favorite Starbucks ^_^ - Coffee & Tea Near Me - Naperville, Illinois

tatianna was so nice when i came to the window and was very welcoming! My drink was soo good and they made amazing suggestions!

Worst Starbucks we have ever been to. Waited 30 mins for a ice green tea and asked the barista about the order, no reply, asked again, no reply. We walked out and will not return. read more

Everyone who works there is great, with the exception of one manager, Matt. Even when the store is busy in the evening he will take personal phone calls, leaving his staff to deal with any rush alone. I also came in one time to find him watching horse races on his phone behind the pastries and chatting with customers while other employees handled the rest of the store. He routinely bullied staff to tears in front of customers, creating a super uncomfortable environment. However, the service from the rest of the employees is efficient, courteous, and welcoming and they consistently deliver great drinks and remember my super specific orders. read more

This Starbucks is usually my go-to! Their staff is friendly and upbeat and I always have a great experience with them! They go the extra mile which I why I usually drive a little further to visit this location! However, today was less than stellar. I ordered a Guava tea drink and didn't find out until I got up to the window to pay that they were out of guava... alright whatever sub it out. Then I asked for no cheese in my sandwich (which I always ask for) and I get home and there's cheese in it so that just became a waste of money. My drink that I always order with almond milk was made by someone with a heavy hand as it was more of almond milk with a splash of coffee which wasn't as tasty as usual. I'm not sure why they missed the mark today but it was definitely not as enjoyable as usual. read more

I love this place! I've been through many Starbucks in my life, but this is by far, the ONLY one that treats me like "ROYALTY!"LOL I love it! I don't go anywhere, but you guys! And, Jennifer(Mgr) if your hearing this, thank you, you have a great bunch of barristas working under you. You'll always gain my business. Keep it coming!! -Erwin- read more

The longest I've ever waited for a drink at Starbucks? I'm generally pretty patient, but I waited for an uncomplicated drink for almost twenty minutes, while drinks stacked up on the counter unclaimed by anyone in the store. Not sure if this is a symptom of understaffing, or a busy drive thru, or misplaced orders, but this set a new record. The staff repeatedly apologized to others waiting for drinks, and they were friendly, but that's pretty rough for noon on a Sunday. read more

This Starbucks is amazing!!! Paige in particular is wonder woman. She remade my drink when it didn't taste quite right, even when she was really busy! Then my mom spilled her coffee everywhere, and before I could even blink, Paige was there cleaning it up! So impressed!!!! read more

There's a cute mini size for drinks I saw online, and the Barista said they don't carry minis

Rude rude rude is all I can say walked in 10 minutes before closing just to buy cups not even a coffee or anything that requires there cleaning after just a simple cup to get denied and told rudely they closed an hour before lol to the blonde haired d bag enjoy your lifelong sb career d bag read more

This Starbucks is located right off route 59 by Diehl road. The staff is very friendly here. I've never had an issue with my drink order. The drive thru is efficient and the inside has plenty of space to meet up with other people or do work. They also have a great selection or pastries, salads, etc. later in the day. read more

This is the place for great ice coffee. The staff is always friendly and the coffee is top notch. If you stop in ask for a brownie warmed up it is great. I will return for sure. read more

VERY VERY disappointed with this Starbucks!! Last week I ordered a iced white chocolate mocha no whip with coconut milk as I'm lactose intolerant. An hour or 2 later I was dying of stomach pain which was out of control for an hour atleast. Turns out I was given whole milk by accident or whatever, I called and some guy answered said he was the manager which today I found out was a lie (only girl managers are there), and told me how sorry he was and to come in for a "free drink". I came in the next day and spoke with Jen the manager about the issue. I explained to her how it's a good thing I'm lactose intolerant and not allergic otherwise this would be a huge problem. I explained that this isn't the first time there's been a "mix up" .She apologized and gave the drink on the house. I wanted to bring it to their awareness as some people may be allergic so you really have to be careful and as a health care provider I know how important it is to be sure of allergies etc. today I order my regular drink iced white chocolate mocha with coconut milk and no whip and go to the front of drive through to be asked to pay $9.78 which is def not my order which means again there's been a mix up. Again not the first time. I spoke with Shannon the manager today who was very kind and made the drink herself to assure there are no issues. She also explained to me that the white mocha syrup has dairy in it which Jenn failed to do so even tho I kept saying I need to make sure there is no dairy in this drink. That explains why I would still get a little stomach upset even with coconut milk. That makes sense now. I appreciate Shannon taking the time out to explain this and that is the only reason I'm giving this place even 2 stars because of Shannon's thoughtfulness otherwise it deserves 1 star. read more

sloooooooow! I waited a very long time for my drink.. it put me behind on my schedule.