The customer service is excellent but the donuts taste terrible. This is my second and last visit to Dunkin. How do you screw up the taste of donuts. Even hole in the wall establishments can get the taste right. read more

They no longer have apple fritters. Well it's on the menu but its not a fritter is a glazed pastry with apple filling. Nothing at all like the apple fritter we're all familar with. read more

Awful food. I order 3 breakfast sandwiches,a large cappuccino and a dozen of donuts. The 3 breakfast sandwiches was cold, the croissant was hard and dry had a old taste, the donuts were hard had a awful taste. The large Cappuccino had way to much foam and just a little bit of the cappuccino, I mean a swallow! Not right for a business just starting off this is my third time with this place and each time the same thing just a waste of my money. read more

The service is SO SLOW it is insane! Every time we have come here our order is wrong and the donuts taste stale. The iced coffee was fine. Have visited a few times to give them the benefit of the doubt but I don't think I'll be coming anymore. read more

This is my new favorite Dunkin' location! It's convenient and close to me for one and for two they always get my coffee just perfect. I get the same Coconut Caramel Iced coffee everyday so I know how it should taste and it's always great. Plus the staff is super friendly! read more

Worst experience at Dunkin' doughnuts I've ever had! Went into the new location on Newport road in Menifee, CA and was not welcomed in, waited patiently by the register, a girl said she'd be right with us, and we were the only ones inside the store at the time, and a line formed behind us, and they acknowledged the people behind us and helped them! In anger and disgust I had to leave the premises due to the lack of customer service that myself and my family had received. Very disappointed in the service and lack thereof! You would think it would have been better seeing as we were the only ones in the store at the time!!! I will never be going back to that location again! read more

They had me wait 20 min before they told the hot coco machine was done. Since I paid, I waited a little longer. But they dint start fixing or adding hot coco to the machine. So I waited there for another 10 min until some one fixed it. It took another 10 min to get out of the store. I don't like how they treated me by just telling me it's almost done. It wasn't even that bussy. It makes me mad they wasted my time. 40 min for a hot coco. Cmon. read more

I went in having an absolutely terrible day. of course i decided to wallow in my depression with some dunkin (we've all been there). i was helped by PIA with both my coffee and emotional needs. she assured me life will be okay and that i should just live, laugh, and love. those words spoke to me!!!! she told me i look like a super model and she really made my day. IF YOURE DEPRESSED GO TO THIS DUNKIN AND GET YOURSELF AN ICED COFFEE!!!!!! read more

This is definitely not the Dunkin Donuts I grew up with in New England. Thought I'd switch it up and try the new dunkin that opened up here in Menifee. Nice clean store and helpful staff. My rating based solely on the donuts them self. First off, a donut should be fresh baked the day you buy them. These were actually cold to touch. So you could tell they probably were sitting over night. These donuts were utterly tasteless. My wife and I got a dozen to try and after a bite or two, we said "no thanks" and trashed them. $12. Experiment down the drain. I'll stick with my go to over in Sun City, Jackys Donut Hut! read more

Check your order if you go through the drive-thru. Before I ordered I asked if they had old fashioned donuts. They replied, yes. I then asked for two old fashioned donuts with chocolate. After a paid and drove away I looked in the bag and there were two chocolate cake Donuts with a clear glaze on them. Maybe the people working there a thought that old fashioned donuts are cake Donuts. They are not. The donut itself was okay, nothing special. Their drink selection looked good. Bummer. read more

I am giving DD two stars. The only reason I didn't give them one star is because the doughnut was fresh. I have given this DD more than enough chance to get it together. I only eat one doughnut the vanilla cream filled and they have yet to give me one filled with cream. I'm going to have to go back to the one on Murrieta because this is ridiculous! When I want a quick doughnut and don't want to drive to Murrieta, I'll just go to KK. They may be greasy, but at least they fill the doughnuts completely in they center! read more

I ordered 4 different breakfast sandwiches for my family and they ALL tasted like some type of chemical! We couldn't even eat them. I don't know how they can even sell such disgusting food. The donut holes were okay - the blueberry one is the best. I gave them 2 stars for my iced coffee only. Overall, will only be coming here for a regular iced coffee in the future. Will never eat anything from here again. read more

I bought 10 donut holes & a small iced latte for a little over $7. The donut holes tasted stale & the iced latte is okay. The workers were nice, but that's the only good thing about this place. I have had better donut holes & coffee at a local donut shop for $3. Never again! read more

Love coming in with my husband for a coffee and donut on the weekends. Prices are great. Lately there has been a morning manager that is very rude to the kids working there. My husband and I are always surprised as how she speaks to the girls and customers can hear her. This isn't Trump world yet. We enjoy this little spot but hope they put that manager on a night shift. Unpleasant and uncomfortable to listen to read more

Worst service every time i have gone either my coffee or food is wrong and i have to go back and fix it. To top off with bad customer service worst dunkin i have ever visited. read more

I've been coming here since they opened and not one time have they taken my order correctly. Every single time is Wrong!!! Get it straight kids. Update, I told them the coffee was not correct. They agreed to correct the order and is WRONG again! I called the manager and she had an attitude because I was upset over the order twice. She offered to redo it again! LOL! Maybe the third is the charm! Like they say, DON'T MESS WITH MY COFFEE! My husband is going back for the refund and NEVER going back! Owner retrain your people. read more

Hands down, worst Dunkin' Donuts I've been to. Waited in a 40 minute line just for them to not take my money because they have a sign on the window saying they take nothing over a $20. The manager Brinley was awful, and no help. Waited a hour for Dunkin' Donuts for the manager to be a bitch because we didn't have a smaller bill. They need to put signs up saying they only except small bills before you get trapped in the drive through for almost a hour. 10/10 DO NOT RECOMMEND, maybe try a different Dunkin where the manager Brinley and her "team" aren't working read more

I go to Dunkin' Donuts for their coffee. I personally like their coffee more than Starbucks. I go to this particular location because it's near my work. The crew has gotten to know me and the drink I regularly get, they do take the time to show customer service. The dining area is always clean. I have spent a few days inside studying since they have coffee and WiFi here. Restrooms are kept clean too. Highly recommend the happy hour specials because of the great deal they offer read more

Worst doughnuts ever! Took a chance even though krispe cream is right down the street, never again.. Don't even bother.. Wolfe and Krispe Cream are a much better choice. read more

I have to say that this is probably one of the worst places I've been to. And all the time too! . They literally forget to make your food and laugh about it and don't say sorry and then go back and make it burnt. Been here so many times and 95% of the time I am disappointed. Try actually watching the employees and enforcing the rules. read more

As a born and raised New Englander, Dunkin Donuts tastes like home to me. A few locations have opened around us and they just aren't that good. The Menifee location is great! They actually know how to make the coffee just like home. read more

I only really come here for coffee as the donuts are a bit TOO sweet for me, but they've been very friendly and patient each time! I like the variety of coffee flavors, and ask for my drink to be LIGHTLY sweet. Comes out perfect. read more

Not my favorite location.. The donut holes are always smashed or old & their iced coffee taste like syrup.

Brinley is an AMAZING manager. She deserves a raise because she handles her job very well and provides such great service. Brinley and her team make my day so much better. I go almost everyday. My coffee is always made perfect (much better than Starbucks). Brinley has the cutest and most friendly attitude. I have recommended my friends to this store because of the outstanding customer service. Some of my friends from lake Elsinore and Murrieta go to this store because they like the employees. I give this store a five star! read more

I'm a born and raised east coaster so I'm thrilled to have a piece of home down the street. I grew up with dunkin and so glad my kids now can too. We've been several times and never have a complaint. Great service, great donuts and a good selection of hot and cold beverages. Their hot chocolate is my absolute favorite. I also love that they open at 430; so I can stop by the drive thru on my way to work. read more

On my way to drop my sister off at an appointment she had I went through the drive through to get me some 2 for $5 croissants. Bite into it as soon as I got it, it was cold. As is said, was on my way to drop off my sister so took care of that first then returned. Explained to the girl how I bit into en right when it got it and it was cold, goes and tells the idiot making them his response in a normal tone obviously didn't care if I heard and didn't hear they had been cold when I got them. "Uhhh yea! That was like 30 minutes ago!" Was never offered a refund, they just made 2 new ones that were almost as cold. I heard the manager telling the idiot to check the machine he didn't seem to care read more

This week and last I came to this dunkin location & both times they made my drink cold. Not mine and my boyfriends, just mine. Today is 12/26/21 & I went around 6:05 AM. I tried my drink before leaving the drive thru this time because of how cold it was last time. Again, mine was the only hot coffee made that was room temp. I asked the girl (brown hair) if she could re-steam my drink & make it extra hot because it was cold. She told me she could only make it one temp. I explained that my boyfriend who got the literal same drink had a hot drink but that mine was cold & that I wanted it to be hot like his. Mind you, I used to be a barista, I have worked at a cafe in san Marcos and at Starbucks... so I know how it all works and that you can in fact make a drink extra hot. This girl takes my drink, puts it in the cup used to steam milk & just stirs it & gives me the same cold drink. I am super upset at the fact that she did not even attempt to remake or at the bare minimum heat up my drink. This is the second time and I am just disappointed because this is the only location I have had this issue at and I will not be returning to this location or probably dunkin in general after this. If you go here, do not order a hot drink because you will be very disappointed. read more

I've walked into this establishment as it is very clean, employees are nice and sweet. My issue is that the last time I had went in, I heard a shift leader by the name of Amanda, I believe, yelling at a team member for who knows what. I just thought it was unprofessional and quite embarrassing for that team member and uncomfortable for me trying to sit there and enjoy my coffee and muffin. read more

I placed a small order through Grubhub. Everything was fresh, but one of my flavored ice coffees seemed to be a bit light on the gingerbread syrup. I called the establishment to advise that the beverage was not up to their usual standard and had the pleasure of speaking with Brinley who remembered the order, made some recommendations how to place the order next time (we ordered a large but only added 2 shots, which pretty much diluted the flavor), and stated that she will gladly replace it for me anytime in the next two weeks if I come through the drive-thru. She was friendly, knowledgeable, and professional- I appreciated her and her level of customer service :) read more

The staff is nice there and they're pretty quick. I only have one complain I ordered a medium latte and i'd say about a quarter of it was empty. and the medium cup looked like a small cup. definitely not worth 4 bucks. read more

I Love this place!!! The staff is so nice and made both me and my dog very happy customers (we went through the drive thru)

I arrived at Dunkin at 8:15 pm. I was told they were open until 10 pm. My wife only requested me to buy jelly donuts because that is her favorite. They had no jelly even though they were open for almost 2 more hours. Although the cashier was nice, she had no idea why there wasn't any jelly. A donut shop should stock all of their flavors the entire time they are open. I know this is a new location, but I expect more from this nationwide company. I'll return to this location because the donuts we did get were delicious and fresh. Please make more jelly. read more

Was passing through Menifee the other day. Stopped by Dunkin for a hot cup of hot coco. The line was so long but, that's the new norm everywhere. Shout out to Brinley and her staff for being so kind to me. These gals were swamped but, kept positive inspite of their circumstances. Thanks for the great service and food! read more

I use Door Dash to order from here almost every morning. About 5-7 times a week for the last several months and spend at least $500/month at this location. I order the same two drinks every time. 1 hot latte and 1 iced latte. They only make the drinks correctly about 50% of the time. When I look at the ticket on the delivery bag it appears that the store receives an order from Door Dash and then an employee enters the order into their system because in the app I order one hot latte and one iced latte, but on the ticket it usually says 2 iced lattes. Sometimes even the food is wrong; for example if I order 4 sausage wraps it only got entered as 1. So this represents a lack of training for the employees at this location. I dispute the charge in the app but it gets redundant when it's happening everyday and I can never get what I order. I have even reordered just a hot latte by itself and they still make an iced one. So frustrating. I have tried calling this location multiple times to speak to a manager about how they can remedy this situation so I can continue to give them my business but nobody ever picks up the phone and it just goes to an automated answering machine. So unfortunately I have started ordering everyday from another restaurant. read more

Such an amazing atmosphere from the staff. With everything going on, they make it feel like it's a "normal" day. I truly appreciate them and the wonderful coffee they serve every time. read more

Everytime I'm at this Dunkin' Donuts they get the order wrong, even when they repeat it back to me correct they get the drinks wrong, make sure you check the receipt and drinks before driving off. Other than that it has great coffee but if you don't get the coffee you want the entire visit is ruined... read more

If I could give this location of Dunkin' Donuts NEGATIVE STARS I would. The manager is actually the rudest person I have ever encountered in food services. She does not have customer courtesy, and has horrible social skills. My poor daughter went to go grab my iced vanilla latte with almond milk at the counter for me, and the manager SNATCHED the drink away from her YELLING "THESE DO NOT BELONG TO YOU, THESE ARE NOT YOUR DRINKS". Then when I received my drink it was wrong, they made me a regular coffee. Please talk to your manager, and make sure she treats customers with respect. read more

Obviously everyone has their own opinions on locations, stores, food, etc. here's my opinion on my experience for DD in menifee... to start off I don't come to DD but I wanted to try something new since my husband and his co workers eat there sandwiches me the mornings on occasions. I came here this morning and I asked for a breakfast sandwich on a bagel... the bagel was extremely hard to bite into and pieces of the cheese were cold.. the eggs tasted like they were microwaved in a mug like you see in TV ads. I ordered a vanilla coffee and I noticed once I got to the window that they had my favorite Girl Scout cookie for coffee flavor. I asked if I could switch my order and the lady just said "no your coffee is already made"... if I was to go anywhere else and I asked to switch my drink they would do it without a problem especially Starbucks... so thank you but no thank you to coming back to DD read more

The doubts tasted 2 days old and the creme filled doughnuts had barely any filling. Krispy Kreme is way better hands down !

Hello, most mornings I go to Dunkin' by my house in Menifee California. I typically don't have problems but today I did. I understand it was early in the morning when I ordered so I won't complain about the negative attitude I got from your employee. The reason I'm writing this is so your company could be aware of how my experience was. I pulled into the window and receive my drink only to realize I ordered a caramel iced coffee and received a hot drink. Then, I kindly asked your employee if he could give me the correct drink that I originally ordered. He glared at me as if I was burdening him. Once he handed me my correct drink and my croissant, I took a sip and not only did it not taste like caramel, it bursted with flavor of sour, expired milk. I was very unpleased with it so I put it down and took a bite of my croissant sandwich. The egg in the sandwich was cold and made me gag. I drove down to the ampm next to dunking and threw it in the garbage. read more