Went to Dunkin today ordered 39$ worth of food and coffee got to the window realized I had only a 50$ bill I gave it to the lady at the window who was EXTREMELY rude and said we cant take a 50 I simply said I will need you to cancel the order then because I only had 50$ cash on me, she rudely said "WELL THATS JUST GREAT " if Dunkin doesn't take 50$ bills anymore on a order of change of 19$ fine but don't be rude and disrespect to me because you didn't want to take my money. 192 Dunkin needs to get nicer staff read more

Excellent Dunkin' here in this part of Florida! Five Stars! The coffee is always fresh! And hot--Delicious. The doughnuts are also fresh and I always get what I ASK FOR . The service is great, and they are so Kind. The shop is clean and smells so good and inviting. Great for all ages. Thanks!! Of course with all that,I recommend it to everyone! read more

Don't Go Here Without time to Kill. I go in and order 6 sliced bagels with a side of cream cheese. The person behind the counter must be new because she did not seem to be familiar with the bagels. I have been here before and there is always a new person at the register and they never seem to know what they are doing. Rather than fill my order, she takes the order of the man behind me who says, "This is a big order. I hope that is okay." I am thinking someone else is going to take care of my bagels. Boy, was I wrong. The person at the register starts to fill the "big order." So I go to a second person and ask about my bagels. So, she lied. She apologizes and tells me it will be right out but no one is pulling bagels. Now I am in the store for 10 minutes and they are still working on the "big order." Finally, I. go back to the second person and ask for my money back. She "strolls" to the back like she doesn't have a care in the world. After another few minutes, the manager comes out, all apologetic, making excuses that she too is a "new manager" here. Then she proceeds to try and engage me in a long conversation. I finally had to insist on her giving me my money. After 15 minutes, I left with no bagels. THIS IS THE WORST DUNKIN I HAVE EVER BEEN TOO AND WILL NEVER GO AGAIN. GO AT YOUR OWN RISK. read more

This is the worst dunkin I have ever been too! There was no one up front to take my order. The place is dump is trashy and dirty, it looks like no one works there, they don't trained there employees properly or correctly. I was there one morning they was a new person helping me take my order was having trouble and the store manager Tammy Marshall was so rude and mean! She yelled and berating the new person because didn't know where this on the computer. She was also rude to me she was helping to take my order. Then she was yelling and screaming at the employees. I have never seen before such an rude cruel nasty person. I will never go to dunkin again. That manager should be fired. read more

When you order coffee and ask for ice, they wanna charge you $.80. Just for the ice!. To me this is just bad business.

Amazing new Dunkin' Donuts location. It is right before the Wickham rd intersection and you cant miss it. As always, the iced coffee is phenomenal. The service is much better than the DD on Wickham Rd and Babcock St. Since this location is brand new, the drive through is clean and there is outdoor seating as well!! US192 was screaming for a coffee stop with all the traffic on this road... read more

Dunkin' - Iced coffee fix - Donuts Near Me - Melbourne, Florida

I've been a customer for years and this morning I was told for the first time, there is a 50 cent upcharge for a Cold Brew Coffee with no ice. I was upset, but agreed to the upcharge. I also ordered there $3 breakfast sandwich, but when I got to the window, there was no sandwich. When I asked, she said those sandwiches were $3 only if I bought a hot coffee. At this point I was even more disappointed with their customer service. I will no longer visit Dunkin! read more

I ordered a large coffee and received a large cup with some amount of coffee in it. It seemed like a medium or small amount of coffee poured in my cup. the people working were too busy for any questions regarding my order. I spend a few minutes attempting to resolve the issue, but I had to move on. perhaps this is an under-staff issue or maybe a training issue. All I know is I received bad service. read more

Went to this Dunkin around 6:30 am and had a great experience. Our order was correct, all the food was hot and tasty, and they got us our order very quickly. One of our toasted sandwiches was a little too toasted, but a great experience overall so early in the morning. read more

Drive up the road to the one right off 95, because this location is slow, randomly locks the doors so you can't pick up orders, and they'll modify your order without checking that it's ok. Half ass service. Will not be back read more

Well, all I really have to say is....COFFEE!!! Everyone loves themselves some coffee. Whenever I got I make sure that I get my Large Iced Mocha with 2 and 2. It is amazing as always. Sometimes I make sure I get some breakfast which is the turkey breakfast sandwich. Every time it is so good. Everything is cooked well and the temp is just right. The people there are always super friendly. They do have an awesome slogan, Everyone Runs on Dunkin, not that is the TRUTH!! Keep up the amazing work and if you ever hire new people, make sure they are as good as the ones you already have. read more

Horrible service! One slow person at the cash register that was just chatting away. 3 other workers just standing around doing nothing. Took 10 minutes until I was able to order (only 2 people in front of me). Waited 15 minutes after ordering, looked around and saw everyone else had their orders except me and all the workers (except cashier who had 1 customer) were doing absolutely nothing. I finally got someone's attention and told her all I'm waiting for is an iced coffee and asked if I was forgotten. She saw the order and made it. Not even an apology for the wait. read more

I have now gone to this location FOUR times about 15-20 minutes before they close and they either don't answer at the drive thru or say they can't make drinks. The employees are rude and not friendly at all even when I go much earlier. Tonight I watched four other cars drive off and it was only 7:40 pm. read more

PICK UP TH PACE!!! You guys move so slow with the drive thru, it's ridiculous. First time coming here probably the last. Don't bother id you are in a hurry. read more

I have been to this location 4 times, every time I ask for an iced coffee with cream and Splenda... every time they put sugar in it! I have to throw it away! I am sick of wasting my money there! Maybe they are just too lazy to open the Splenda packets‍ read more

The coffee was good, hot, and fresh! I'm very picky about my coffee but this was good. What I was most impressed with though was the kindness. We went in to order but took it to go. When we got in the car, my wife spilled her coffee all over! (It was hot, but she was okay.) Anyway, we tried to clean it up but needed some water to rinse the floor mat because of the sugar she had in her coffee. I asked for a large cup of water, explaining the situation. They gave me the water, but also offered to replace her coffee completely at no charge! They didn't have to, the fault was ours but it was just good customer service. read more

O stars! This was the worse Dunkin donuts I have ever been to!! The girl doing the drive thru was so rude! Ever donut we asked for she swear she didn't have. Got our food and wanted a refund cause it was obviously wasn't our order. She left and somehow found our correct order smh. read more

Horrible customer service the employees are so rude and rush you while you place your order.

This is by far the worst dunkin donuts ever. The service is beyond slow. The drive through takes 10-15 minutes to get through and you better hope your order is right when you get to the window. I've lived in the area a year now and I've decided to never go here again. The indoor service is no better. The staff to to busy messing around with one another than to even bother to take an order and fill it. read more

I never stop here, but forgot my tea at home the other day. So I stopped in a pinch for some vanilla chai. After ordering at the drive thru, I get a mile down the road and realize it's only 2/3 full. Since I didn't have time to go back, I called when I got to work and explained my disappointment. A lovely girl apologized and said to come back when I could and I could have another on her. So I stopped again this morning (3 days later) and ordered the same. Again, it wasn't full, but more than last time and I had to get going. Not even a mile down the road I go to take a sip and it was barely even lukewarm. I gave you two tries, Dunkin. Never again. #americasleepsondunkin read more

Kidd always makes sure my order is right. When it comes to other employees though, my coffees aren't always right when they are in the refill cup but when I order in regular cups they are fine. The food is good too. Always busy. read more

Absolutely awful service. Bagel had not even a half of a tablespoon of cream cheese on it (even though it costs a dollar) so we asked for another one. The cashier refused saying that we would have to pay for it and that she would have to take it out of the inventory. We showed her the bagel and she tried to take it back to put more cream cheese on it after it was already in our car! Never going back here. Employees are very rude and cheat you on what you pay for read more

We visited this location a few times while visiting from out of town. Every time they were out of most of the donuts including donut holes.The employees could be friendlier. On the plus side service was fast. read more

Waited 10 mins for my drinks. I saw the girl redue the twice. Didn't seem to know what she was doing.

A friend and I just went to get coffee and a dozen donuts. The service was awful. The woman taking our order told us to hurry up because she had work to do and that we were taking too long to order. The whole time we were at the register she continued on with comments and our coffee order was wrong. We were very disappointed. read more

An incredible dining experience to rival anything offered in Brevard County, where chefs usually come to kill themselves. The donuts were fresh, featuring a wide variety of choices for any palate. The legendary coffee, available in separate packaging, is to die for. The staff was incredible, offering to point out restroom locations and premier seating without the need for a reservation. Conveniently located on one of the nation's major thoroughfares, the establishment offers an unmatched experience for the individual who has never set foot from their home. read more

WHY ARE THE PEOPLE SO DAMN RUDE? We will never come back to this store again. Our orders are never right we get ripped off every time we go to this dunkin. Nothing is ever right. I never complain about them but enough. How can you be out of frickin bagels by 11am on a Saturday morning? when we order hash rounds we ordered 3 got 2 with 4 yes 4 little ones in the 2 bags we got for 89 cents. Supposed to be 6! We ordered a Boston cream donut got a chocolate covered donut. We have been ripped off by this store 4 times and each time we complain we get snotty women who don't care to fix the problems. I don't understand how anyone can mess up your order when it's JUST HASH BROWNS AND A BAGEL. Corporate will and can deal with these attitudes from these employees. Unbelievable. I worked for Dunkin for a long time and have never encountered such rude employees ever! Have a great day oh and the money you ripped off of us, keep it you needed it more than me. read more

This location, store manager, hiring manager and district manager all disgust me in how they treat their customers and potential employees. They care nothing about anybody and feel no accountability for their bad behavior. The worst part is that in calling corporate it falls in the districts managers hands. Not even corp cares. This establishment is becoming straight garbage. read more

Upon arriving the sales clerk took 5 mins to open the window to receive my money. All I order was a hot coffee which she got wrong twice. She remade it once because it was too much sugar just to give me another coffee with too much cream. I took it and left because I was tired of waiting. read more

Worst customer service. Went in and was only person in line. They took my order for a breakfast sandwich and told me to go to the pickup portion of the counter. Counted 6 people in uniform + a manager talking behind the counter. All of these people ignored me standing at the counter & continued to talk amongst themselves. The one that had the managers badge was the worse, bragging about how he was training 2 people for a new store. After 10 mins, when I got someone's attention & asked about my sandwich, the manager says what sandwich? The girl that took my order says his sandwich, and the manager asked whose making sandwiches, to which everyone points to each other. I tell the manager I can't wait for you to figure it out, I want my money back. He walks to the register turns a key and hands me my money, no apology, and walks back to the workers and starts chatting again. I left never to return. I also won't go to the store on I95 & Eau Galley because that's where the workers the manager was training were going. read more

You kidding me right Sunday afternoon 4 o'clock maybe quarter of 5 go to Dunkin Donuts on 192 New Haven Ave the young people do not know how to talk pull handle any situation when it comes to a person that's a regular customer for example I want to ice coffees one large ice coffee with cream and sugar one hot coffee with just cream anyway the young person says we don't have large cups of coffee we are out So I says well what are you going to do for me you're going to give me a donut or you going to give me a small coffee with the medium to make the lodge well a third grader could have figured that one out teacher said no no you're not going to help me out so I drive to Miles home get in the house and medium coffee is okay but my hot coffee high sugar so I don't get my large ice coffee and I get my large coffee for my wife with sugar in it which she did not want it in she begged me not to go back simply just do the coffee away and said the hell with it last time I head back there read more

Maybe the worst Dunkin Donuts in history.Gave them three chances and each time they screwed up everything.How difficult is it to make a coffee without sugar? read more