Their employees are rude.My daughter and I were there last night, and we ordered 2 refreshers.We tried them because we've never had them before as these were new to us. We did not like them they were way too sweet and didn't taste like advertised. 1 was strawberry dragon fruit, and the other was kiwi watermelon. Nope, just pure syrup.When we took them back and asked for a refund, they told us no and that we should've known what we wanted before purchasing, yet again, these were new and never tried before.So she said pick something else Absolutely no refund. I'm not happy with the way we were treated. read more

Looooooong line that doesn't move on a Sunday morning. I walked by 3 times and finally succumbed to the wait since I had to leave the property. To the management- why not bring in another person or two to cover the 'rush'? All I wanted did a coffee. 20 minutes just for a coffee. read more

Dunkin' - Super long line wait - Donuts Near Me - Maricopa, Arizona

Doughnuts were mediocre, but the breakfast sandwiches and drinks were spot on. The seasonal iced drinks are super tasty and come in mondo-sizes perfect for a morning pick me up. read more

This was such a treat. I'm a daily starbucks girl. But this was so close and I've never tried Dunkin'. I went with a large shamrock macchiato. It was so good. The size was perfect for my coffee fuel self. read more

Dunkin' - a hand holding a cup of iced coffee - Donuts Near Me - Maricopa, Arizona

It seems to be the times we are all now living in, post-pandemic people shortage, or "3PS" for short. There were only two employees (both high-schoolers) working at this extremely busy Dunkin' Donuts inside the Harrah's Ak-Chin Hotel & Resort on a Saturday morning. I had to wait over 35-minutes for a cup of coffee that was overpriced and poorly brewed. Certainly not worth the exorbitant price that the hotel-owned Dunkin' Donuts charges because they have a captive audience. When I ran my company and short on employees, I helped out myself, or I had the managers jump in and help. I guess I'm an antique when it comes to business nowadays. But I digress. If you can't operate correctly, then close the store until you can. I can't blame the untrained children working here, so I won't give a single star as deserved. What I will say is, management needs to get on the stick and train these children to do the right job while not charging $4.00 for a cup of swill. If you can't do at least that, close the store until you can, and stop abusing your customers. REVIEW AT A GLANCE RECOMMENDED: No SERVICE: Poor PRICE: Overpriced PANDEMIC: Enforced. PARKING: N/A REASON/INTENT: Coffee read more

Love the croissants and the drinks. I always go to the Dunkin before work to get my iced coffee.

Every single time I come to this Dunkin, which is often since we stay at the hotel multiple times per year, the employees are just so unfriendly and at times rude. They have no customer service skills at all. You come up and they just stare. I've always been friendly and greeted them but at this point it's just annoying. I cannot imagine acting like this and even worse, the manager not doing anything about it. Also, I always request LIGHT ice and I'm okay with paying the extra fee. However, they charge you and still don't make it appropriately. It's like dealing with high schoolers and their negative attitude. The wait is quite long even when it's only 5 people in line, and I wouldn't care as much if they were a bit friendlier and professional. read more

Well, another "chain" store here to put the small business owners out. What a novel idea.... Like any responsible community member- I thought we'd go ahead and support the new kid on the street. After a few weeks of letting the hype simmer down, we went ahead with stopping by. Great location. Small and busy. Our turn..... Greeted nicely and professionally and was offered either 12 assorted donuts or 12 you pick'em donuts. Shoulda went with the...I pick'em..... The time was about 1145am, but it didn't look like they had anything left worth getting- so I went with the 12 assorted, which turns out to be their best/or favorite donuts. Bad idea. Half of them were almost the donuts that I wouldn't get- and because they're their "top picks" the donuts were already pre-boxed and waiting. We got home, grabbed a donut and my first thought was that- I'm never going back. The donuts were stale, flat and tasteless. Like 1-2 day old donuts....not fresh at all. All I have to say is....there is a small...mom and pop Good Donut shop....right across the street! read more

Dunkin' - a person holding a bag with a donut on it - Donuts Near Me - Maricopa, Arizona

I went through the drive thru and ordered an ice coffee with flavoring. The girl at the window informed they were not allowed to make the iced coffee's with the same flavoring as the hot coffee. All the other Dunkin's make iced coffee with the same flavors as hot coffee. The girl at the window argued with me the. As I drove by the window to leave she flipped me off. Worst customer service I've ever felt with. read more

Their latte machine is frequently broken, over half the time. They are too cheap to purchase a backup machine. This is the worst managed Dunkin' Donuts on the planet. read more

Not a good experience here today. Turkey sausage tasted funny and got sick after. Didn't get whipped cream and had to wait for 10 minutes to get it. Plus I couldn't tell what was turkey sausage to regular. Nothing marked. read more

National donut day June 4th. Advertising it on their screens and not honoring the deal. Take it off your screens then.. read more

Dunkin' - the front of a dunkin donuts restaurant - Donuts Near Me - Maricopa, Arizona

I am staying 10 days at the Harrah's Dunkin. I was suppler a mask by the casino. The mask barely fits and when my jaw moves to speak it pulls the mask down in the front. For the last several days I have been yelled by the employees here to "put my mask over both my entire nose and mouth. I showed them today it was and pointed out 5 people seated in the casino next to us that had their entire mask pulled down. I say to drink my coffee and took 3 pictures as attached. The lady continued to be rude and stair at me, so I left to make my review elsewhere. Security tracked me down to show them my pictures. She had reported me to security saying I was taking pictures of her. I handed over my phone showing these 3 pictures and pointed out this lady walking by us right then with her mask down. Nothing came from the incident and the other people were not told to wear the mask correctly. As a customer I feel harassed and I had my privacy violated. This staff "Olivia" should not have a job working with the public and Harrah's needs to re evaluate their policy and how to enforce policy better. You have smokers not wearing a mask at all and thoughs of us trying to being harassed. The machines and tables are not being cleaned between people, which is a greater risk than a mask slipping down behind plexiglass and more than 6 feet from the cook. read more

See all

They have a lot to learn about Bagels. I had one today and there's absolutely no flavor. Maybe they should just stick to Donuts. I was at the Maricopa location. read more

I am so sick of hearing were out of donuts. You literally serve coffee and donuts!! How are you down to 3 donuts by 10 am???? I have seen such a huge turn over in employees. The management is terrible. oh sorry, we cant give you the donut off your online order because we're out. Shocker! nothing new! But how do you get the charge off my card? I paid through the app. uhhhh, I don't know. How do you not know?! let me get the manager. How about dont charge my card for something you don't have?? What a total crap show being run over there. Everyone in town posts about how dunkin is out of donuts. Dont bother going. How is this always a thing when it's your literal job??? read more

12 stale donuts to a dozen. Bought them in the afternoon. Love dunkin donuts. Worst donuts I have ever eaten and would never go to this location again. Simply horrible experience read more

Always great Bianca and patty are wonderful too see and always great Customer service!!! And when lucky to get chef jm in the back while he's bouncing around to every restaurant there u know it's gonna be perfect!! read more

Worst service EVER! Watch out for Bianco she will snap at you every chance she gets. She needs someone to teach her the basics of customer service!! Run!! Stay away! Other staff was pleasant. read more

Dunkin' - Dunkin in the Casino! - Donuts Near Me - Maricopa, Arizona

The one is Harrahs has messed my order up once. The lady seemed as if she didn't know what an iced mocha was. All the other times it has been spot on. No confusion just good coffee. I cannot stand walking in the casino to get coffee and Dunkin is my favorite so that's a big inconvenience for people. The smoke, the location of the casino. All bad. read more

Fuck this place. They dont accept the app???The people were rude, the doughnuts were stale and the coffee was unblended so the first sip was nothing but sugar. Gross... read more

They have fresh donuts right in the casino are you kidding me. It is nice to have a pick me up shot of coffee done right while you are walking around. Not the best Dunkin in the state but they couldn't have put it in a better place. Not much of a line. read more

I can't believe there is a Dunkin donuts in Maricopa. It is at the casino which is a couple miles outside of the main town but still. Unfortunately the casino is smokey so that is A turn off when you first walk in. Is located on the far back wall and they don't take Dunkin' Donuts reward points they don't have the system for it yet but they do have casino points I'm not sure how that works. The customer service was great the ladies were very nice. They did give me The 411 that the donuts are not made there they are brought in every morning frozen and they are baked. So if you want fresh donuts always go in the mornings. I didn't see them drop my donuts on the floor however I am taking a chance read more

Revising my original review because it is not fair to judge them because of one employee that no longer appears to work there.

The coolatta had soo much sugar in it and we had to wait for all the machines to be cleaned. Because the new hire did them all at the same time. So even the line was to the door waiting. read more

We love Dunkin Donuts but the staff here are impatient and really quite rude. I won't go back to this location. I will keep going to the Dunkin Donuts in Chandler if I want a donut and coffee. Very disappointing. We heard they were opening and were very excited but cashier had a sour face and attitude and the guy getting our donuts was very impatient with a hurry up and get out of our line kind of attitude!!! UGH!!!!! read more

Staff is rude & impatient. Regularly runs out of things & messes up on orders . The associate Pairs specifically is very arrogant and uncaring. The only good thing that keeps me coming back is that amazing employee DON and there yummy coolattas read more

Their eve hours stink. I gave up. Off to the company based in Seattle. Sorry guys. You have thee best java, but the worse hours. Set up a drive through! read more