I have to give a SUPER Shout Out to Devon! THANK YOU for an amazing Customer service experience! On my way back to the office, I stopped by this Dunkin location to get my afternoon pick-me-up. The location sits in a great location as it is easy on and easy back onto the main road. As I walked in, I was met with the fragrance of fresh brewing Original Blend. Can you tell I was excited? LoL! Arriving at the counter, I was met with a "Welcome to Dunkin" and a warm smile. My order was quickly taken with and I headed to the end of the counter to await my coffee. Upon receiving my coffee, it was warm. Warm as in above room temperature but waaaaaay below hot... I asked Devon if it was possible to have my coffee heated up. She immediately apologized for the inconvenience and offered to make me a new cup. A few moments later I was provided a fresh cup of coffee that was Hot and Perfectly made. Devon took what could have been a detractor experience and turned it into a promoter experience. Her customer service and care for my coffee desires is a true representation of service. read more

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Slowest service of any Dunkin I've ever been to. Thought I'd grab a quick coffee before hitting the road. Nothing quick here! If I hadn't placed a mobile order and there was a way I could bail on this line I would. read more

I order no ice and this what they give me and I ask the guy to fill it up he said it part of the receipt lame and lazy people paying over 4 dollars they can't fill it up come on Dunkin I'm done with them and this place read more

Dunkin' - Coffee & Tea Near Me - Lithia Springs, Georgia

Avoid at all cost, the people seem to be nice but everyone is just chilling. There is a new guy training and he made my hot latte cold twice after waiting 20 minutes I just gave up but who wants less than room temperature coffee. No one is even training him or helping at all read more

First time I went to this dunkin they burnt my sandwich and we had to go inside to get it fixed. I just went again and asked for an iced caramel macchiato with oat milk and we pulled off before I tasted it. By the time I drank some of it I realized that I did not have oat milk but regular whole milk which I am allergic to. The coffee didn't even have the sticker on the cup that normally tells you what's in it. I was very disappointed with the service both times I went, So I will not be returning to this Dunkin and will be very hesitant to return to any dunkin. read more

I really wanted to prove the other reviews wrong but I just can't.This location is located in the heart of Austell/Lithia Springs and is surrounded by so many of restaurants. Attached to Firehouse! So im in the drive thru, keeping my distance and what not but needed coffee or something like coffee this morning. The line was long but was moving. My turn I ordered an order of hash browns, cinnamon raisin bagel with cream cheese and butter and a medium caramel craze latte. Didn't know there was a .30 charge for butter until after I got the receipt. Everything WAS COLD except the latte. The bagel was extremely greasy. I only ate one side of it and tossed the rest. The hash browns looked like hash scramble. DUNKIN I NEED YALL TO RETRAIN STAFF and try again! I will say the cashier was very friendly and polite. I just didn't have the energy or time to return and speak to someone. Words to remember Dunkin: work extremely hard to perfect our meals, we need excellent service now more than EVER. Thanks. Oh yeah my total was $8.53 read more

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Probably the quickest DD checkout ever via the drive thru.....and on a Saturday morning I didn't get the woman's name but she was extremely pleasant, every time I looked away to put an item down she had another one ready. Normally wouldn't take too much time out to leave a review but I had to. read more

Dunkin' - Coffee & Tea Near Me - Lithia Springs, Georgia

Today I ordered the following Caramel iced coffee Almond milk (Fill up line) 6 pumps of caramel 1/2 of cup of vanilla Whip cream and caramel drizzle through the cup The drink taste like no vanilla is in it and on top of that I said Caramel and and I didn't even get that in my drink!! This is unacceptable. I read every everything to the cashier at the window correctly. I got to the window at the caramel wasn't there then when i asked if she could add it everyone is looked surprised like i asked for a lot. If the cashier got my order right the first time this wouldn't be a issue. I got the same drink Tuesday and it tasted good and on Wednesday it is horrible. The cashier was "AM C" with the transaction number 1503181 . I'm mad because I feel like they just rush and don't even try to hear everything. They should practice reading the order back before asking the customer to pull up. I ordered a medium and this is a waste. read more

Dunkin' - Coffee & Tea Near Me - Lithia Springs, Georgia

Continual poor service on repeat visits, but still provides consistently good donuts and even better quality drinks compared to most other Dunkin's in the city, so I give this one a pass. read more

Fuck this Dunkin' Donuts....the boy child working the drive thru around 1:45 pm 9/16/22 pissed me off.i was asking him what's the next best thing to get since the frozen drinks won't be back until next year and he said "anything"...like wtf?! That's doesn't help me...I wanted a vanilla coolata with caramel sooo what's the closest iced drink to that i can get? It was so obvious that i wasnt sure what to get at all and it's like he barely wanted to help me out...This idiot doesn't even respond or say hold on while i check...he said nothing...i felt like i was talking to myself. So again fuck this Dunkin' Donuts and they need to let the boy child go...he needs to mow lawns or something that doesn't require much talking. read more

Save your time and go to literally any other Dunkin. I work for starbucks so I always hate the customer service I receive from Dunkin but most places are at least "okay" I only come to this one if I absolutely have to and every time I come the staff is rude, tries to make you feel stupid, and a lot of times still doesn't make your drink right! I order an iced matcha latte with one pump of chai and EVERY time I come they either make it how they want or they question me like I don't know what I am talking about. At starbucks we sometimes have to use multiple machines to make one drink yet Dunkin is too lazy to put one pump of chai in your late lol. The menu isn't even big enough to be mad about requests. Horrible work ethic. Just shut the whole location down. read more

Dunkin' need to get these menus updated every time I come to this location as the one in Douglasville never have anything on menu. Brown sugar flavor has been removed and hazelnut like how you have things on menu at this point I have to go through whole memo too be told your out. Corporate needs to fix this is ridiculous I e been a customer a very long time and I'm fed up. read more

Do love going to get mocha frozen coffees. They do have good breakfast sandwiches also

Shut it down. I've tried to come here multiple times for the past couple weeks. Every time I come the inside is closed. I would think they would at least post a sign saying that but no you'll just get ignored at the counter and forced to leave. Like why is the door unlocked. I never usually leave reviews but I thought this was insane. Also they love to argue in the back about who should do what when it's like 8 of them back there. read more

The rudest cashier ever and the cold brew isn't steeped for12 hours. I literally watched them make the cold brew right there. In addition I asked for 5 splendas of course This rude chick puts maybe 2 splendas. I hate when my coffee is wrong. No hello! No thank you! No nothing!!! read more

I've been to this Dunkin a few times because of it's close proximity to my house and job. They more often than not get my order wrong but I keep coming because it reminds me of home (up north). Today, however, your employees disappointed me even more. I am a female who dresses more on the masculine side but sounds and looks like a woman. While sitting in the drive thru waiting for my card, your staff decided to make a comment on my gender as I sat there with the window open. This was extremely rude and unprofessional. Completely uncalled for and unfortunately I won't be returning. I have to say, the guy you had processing payments (no headset) was kind enough to tell them to shut up. And was almost nice enough he seemed apologetic. Other than that, the others just stared at me and when he told them to shut up they looked away. Just made me sad. And to think I've overlooked at least 5 orders y'all messed up bad... read more

They are a joke. I drink coffee every day SEVERAL TIMES A DAY!! No matter what I order, how simple it is, they ALWAYS MESS IT UP. It's almost. like they can't comprehend English yet they all are pretty much American. My orders are specific now because they kept messing it up. However, they are messing that up too. I stopped having them toast bagels and request the spreads on the side. Trying to help out these people. They can't even follow that instruction. Plain bagel with 3 butters and 2 grape jellies on the side. Do not toast. I'll get everything but that. Coffee with 2 cream and 4 sugars but the dyslexia of it they ALWAYS DO 4 creams and 2 SUGARS. I may have well order milk. I complained finally and they don't care. So I drove back this last time to return. $2 bagel. The little girl left it on the counter for me to throw it away. No Little Baby. It's all YOU. I'M OVER DD. I RATHER PAY MORE FOR SERVICE. Going back to Starbucks.i read more

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Worst place ever...service is horrible and the attitude and not wanting to sell or do their job.

Okay so I am an regular at this Dunkin' Donuts, this morning I decided to try the chicken biscuit & to my surprise it is ridiculously tiny. I can barely hold it with my hand. I'm very disappointed in Dunkin'. There breakfast foods aren't that great I'll still to the coffee. read more

Dunkin' - Very disappointed in the size of the chicken biscuit - Coffee & Tea Near Me - Lithia Springs, Georgia

I frequent this DD at least 3-4 times per week. Today the service I received was unacceptable. I asked for a bagel (toasted) it was not. I asked for a medium French Vanilla (sugar-free flavored) coffee. My bagel was not toasted nor was the coffee sugar free. I could not return it as I was headed to Rex GA. So out of convenience I entered the Rex Ga (Hwy42) location and showed my receipt and asked for a toasted bagel and this was from a different location. The associate stated her you go ma'am this was the best I could do because it's creme cheese on the bagel Wait you aren't going to honor this exchange for a new cinnamon raisin bagel? You scrapped the creme cheese off of it and placed it in the microwave? Omg never have had this to happen at DD. I threw my breakfast away and had to purchase a meal elsewhere. read more

I love Dunkin but this particular shop has the worst customer service due to never having any donuts available for their customers. I went in @ 5 pm (they close at 9pm) wanted to buy a dozen donuts and they literally had no donuts only glazed, chocolate and blueberry munchkins left to buy. I asked if they were going to make more donuts and they said no. The customer behind me asked for black coffee from the pot and they said they didn't have any made and they would have to make some for him. Customer just walked out! WTF why are they even open if they have nothing readily available for the customer. read more

So my friends and I were trying to buy our great friend a gift card at around 8:49pm because we had seen that they closed at 9pm... however when we arrived the doors were locked and no one would open them even after knocking... we walked to ask via the drive thru and we were told they only sell gift cards in the morning... she was obviously hiding from us but we could see her. Its really frustrating we were just trying to get a gift for a surprise party smh read more

I dont know why I come to DD, but i do. This location is always running out of things (hazelnut flavoring, donuts (lol)), but it's dunkin so what do you expect? Today I got a frozen caramel coffee which came out to almost $5, which surprised me and also made me kick myself for not going to starbucks- seeing as I wasn't saving any money. The coffee was so bad, I believe it was burnt. I drank maybe a fourth of it before I had to throw it out. And because they took so long in the drive thru, the frozen coffee was no longer frozen, just cold. So nasty, burnt, melted coffee is what I paid $5 for. Won't be back, this was the final straw in DD and my relationship. read more

This is place NEEDS new management. People here act like they hate their job and get your order right about 50% of the time. This is a result of poor managers. It amazes me how these fast food places don't ever drive through a chic-fil-a drive thru and learn why they always have a line around the building. There is nothing worse then a bad attitude in the morning before you go to work. ughhh read more

Attitude attitude attitude... I'm not the type that likes to write reviews but I do only when a location that serves others absolutely show no type of customer service.. the ladies here have so much attitude.. I ask for a medium coffee thru drive thru and realized when I went to the paying window, I prefer a large. Why the attitude of getting a larger coffee? Why not just add a little more of the condiments for changing it to a large and making the order right? I'm paying more!! I had to go back park and walk in to explain how a coffee is made right! A huge DD lover but these baristas continue to disappoint me read more

The weekday morning crew is amazing! They are friendly, accurate and make my day before I get a sip of coffee! Waze usually takes me by there in my morning commute., But if Waze reroutes me where I won't pass this location, I don't listen and stop by anyway. Then I follow Waze. I am truly "runnin'' on Dunkin" and this location is one of the best! read more

They ALWAYS forget one or two things from my order and I end up having to swing back around, get in line and remind them of the items they left off. What's worse is they have the audacity to have an attitude. I really hate that this is the closest donut restaurant to me. Krispy Kreme where are you? read more

Every time I got to this DD they get my order WRONG!!!!! Service is always with an attitude! Don't try to call to tell them they messed up your order, NO ONE WILL ANSWER THE PHONE! HORRIBLE SERVICE!!!! read more

Lovely friendly staff. Great menu and everything to satisfy your appetite. I definitely recommend stopping here .

I ordered a large sweet tea with heavy ice and got a large sweet tea with heavy sugar. Really?? WTF am i supposed to do with all this dang sugar??? This DD on Thornton Rd in Lithia Springs ALWAYS messes up crap and they are rude AF!!!!! I dont make them work there. They chose that job. Clean up your store and staff DD. read more

They never have any dounuts. Like you'll never find any variety of dounts. This place hasn't even been open for a year and they are always short. read more