Tee in this Starbucks is a hidden gem!! You're the best thank you so much for your amazing CUSTOMER SERVICE!! True definition of how customers should be treated is how Tee treated me. Thank you read more

I came here on my birthday to retrieve my free birthday drink. I usually go through the drive through when I come here but today, I decided to go inside to ensure that I was ordering the right thing and that I was getting it for free. Everyone was so welcoming and nice. I was greeted immediately and the cashier helped me order the correct thing. I'll definitely be back read more

Starbucks - Coffee & Tea Near Me - Atlanta, Georgia

How does it take 30 minutes for an online order and even longer in the drive thru? Don't come here if you have anywhere to be. Sadly it's the only Starbucks within the route from my house to my job. What a waste. read more

Dirty and ghetto I waited 30 min for a drink. It was empty. I had somewhere to be.it was crazy I think they actually forgot about my drink until I said something read more

Starbucks - Coffee & Tea Near Me - Atlanta, Georgia

I don't know what the fix is, but they have flies in there and the food that is preordered just sits with the bags open and the flies can get into it. They are fanning the flies when they come over but I would think a better move would be to close the bags? Otherwise the staff is friendly and great customer service. read more

This is the slowest, dirtiest, unorganized Starbucks that I have visited...and there are quite a few in that bucket. What a shame, it seems to have potential with being on a busy intersection. read more

Not sure how this place have low stars but they are absolutely amazing the staff is attentive and service base read more

Starbucks - Coffee & Tea Near Me - Atlanta, Georgia

Terrible service!! When I arrived I was the only one there. After I ordered several people arrived and got their drinks before me. After complaining I still waited 20 minutes to get 3 drinks! Get your act together people!! read more

This is "The" friendliest Starbucks I have ever walked into. The first thing you hear when walking in is, "Welcome In"...seriously? Never hear that anywhere else. 10 people behind the counter serving up a busy store, friendly, with genuinely smiling faces. When they are not busy they were cleaning the floors, washing the window. What surprised me was the new coffee brewer, they are now using a per cup brewer, moving away from coffee sitting in a tank. A fresh brewed coffee each time. Love it. They even walked over to me an hour later asking if there was anything else I needed. Really? What other Starbucks does that? Kudo's to this team. read more

Worse than waiting for a coffee at an airport. I ordered three drinks and waited over 40 minutes. This was not during peak mornings hours either. Everyone who entered and ordered their drinks inside after me were long gone. I wouldn't recommend coming unless you have nothing else to do but wait around for a coffee. read more

Aggressive energy from an angry Barrista after I waited 3 minutes without being acknowledged. The interesting thing is at the time they were actually training new Barristas . I hope they teach the new ones manners! read more

Two reasons for my post today. I have no issues with the staff. They're always nice. Excellent staff just like any location I've visited. Of course, I did have some other favorite locations, but during the last 4 and 5 years of Covid. Barista's have come and gone. Congratulations to them. Number One. This location stays out of Peppermint Syrup. I think they get a re-up on Wednesday because that's when I usually see it. But by Monday it's gone. I think they should double that order if it's selling like that. Apparently I'm not the only one who uses it. Same with Apple Juice. It's usually gone on Monday too, but it was available today. Number Two. Even though the Drive-Thru line is always long. That's the only way I can get the Green Stick. Atlanta has the worst roads. Based on the pic I posted. My drink does not survive the drive to my destination. So, when you do pickup inside. They've remove the Green Sticks. And the brown things to keep it from burning your hands. Hopefully that's just today or this week or the holiday season. Because that's usually available. But today it was not. As a Gold Card Holder for the last 8 years. It would be very appreciated to have Peppermint Syrup and just Green Sticks for your customers always. I want to be the one to enjoy my drink. Not my car. read more

Starbucks - Caramel Apple Spice (Top-with the drink all over the Lid) and Caramel Brûlée Latte (Bottom) - Coffee & Tea Near Me - Atlanta, Georgia

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Great renovation! But, the service is still average, the cashiers inside are not welcoming nor do they make an effort to know you or care. The drive-thru personalities are more personable and warm. I walked in to sit as I had time between meetings, the decor is clean, modern and minimalistic- not a lot of space to sit and play chess like previously but its better for pickup service,quick meeting. The food was stocked- had most of the Breakfast boxes(fresh) and my coffee was prepared well. Its a good asset for our community. read more

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Don't really like this location. Navigation is terrible. Ordered a 8oz Cafe Americano and received 5 ozs. Uggghh. read more

Starbucks - 7/10/2022 - Coffee & Tea Near Me - Atlanta, Georgia

The service was fine most of the time but i never realized how good a lav matcha can be until I got one elsewhere. It was always so subpar, there was never any layering on the drink, it's like they literally just spit the lavender in the cup, you could barely taste it. read more

Smiles and greeting upon entering. This is the best Starbucks on this side of town so not sure why the rating is so low. Fast, great service, and never had a bad coffee. I'm currently living in Douglasville but drive here when I'm in the mood for Starbucks. Parking lot isn't the most convenient to navigate but that has nothing to do with Starbucks. read more

Starbucks - Sugar cookie almond latte - Coffee & Tea Near Me - Atlanta, Georgia

Great staff....always friendly and have a warm welcome....I always order my strawberry Açaí Lemonade...great music selection like always an I also order my cinnamon coffee cake.... read more

Starbucks - Coffee & Tea Near Me - Atlanta, Georgia

while I appreciated the gospel serenade the employees were singing on a beautiful Sunday, between the 8 employees not one person acknowledged us for close to four full moments. Like hello are we invisible. The service here was horrible. Friendly people I know because the employees were deep in conversation and I heard their entire personal conversations but I mean y'all are at work and it's customers........ honestly a good group of friendly adjacent folks that need more training on how to properly handle customers. While they did start to acknowledge customers by saying hello when they walked in the line had about 7 people behind me and we were just alll patiently waiting. With that said, 2 bagels and only one of us had a knife. On the plus side my drink was to die for. read more

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I've been coming to this location since it's doors opened and there is a reason why, quite a few actually. This crew is one of the most efficient in the city. They are so pleasant, helpful, and clearly very well-organized because they are rarely out of anything (even in the thick of Covid supply chain issues). They aren't superhuman, they make mistakes like all of us, but they correct and are kind. They are super-focused on making the customer experience an enjoyable one and at the start of my day, that's exactly what I need. I appreciate this group. 10 out of 10 highly recommend. #HeyTameka read more

Starbucks - Front entrance facing Cascade road. - Coffee & Tea Near Me - Atlanta, Georgia

Aside from the overall store including the restroom being messy, the service was OK. The layout is a little smaller than most other stores I go to, as with the inventory of the Grab & Go food items & retail products. Clean those Restrooms Team Starbucks. Located right off of Cascade/I-285, next to the McDonalds. read more

Starbucks - 2.27.2020. - Coffee & Tea Near Me - Atlanta, Georgia

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Let say for starters that this Starbucks is in a cream de la cream location when it comes to be convenient on the Southside of Atlanta. I love thats it's near the interstate and near a shopping plaza that holds shared parking . I've been to this location before and in my opinion things has improved since my last visit which was some time ago . Today I headed inside to order to avoid the long carline wait . I was the only customer in line to order , what a bonus !!! I ordered my favorite tall caramel latte. I usually substitute whole milk for almond and pay the up charge. If I could change anything , it would definitely be the pricing for almond milk . Anywhoo , the manager I suppose was nearby enjoying her lunch . She noticed that no one was attending to my beverage . She quickly left her lunch , greeted me with her kind presence , and hurried to my coffee . I really appreciate her customer service . I enjoyed her friendliness and her positive energy . Overall, great experience and delicious perfectly made coffee. Next time I'll be snapping a photo of my coffee . Today I was too eager to gulp down my beverage . read more

Starbucks - Countertop - Coffee & Tea Near Me - Atlanta, Georgia

This Starbucks is located on Cascade Road not too far off of 285. It isn't a sit alone, as it shares a small building with a few other businesses. Given it's location and set up, parking can be a little tricky on busy days. It's not impossible, but can get tight. The drive thru was pretty busy when I arrived, per usual for SB, so I opted to grab an open spot and head inside. Inside was clean and open with minimal seating available given the pandemic. One thing I really liked here was the wall length bench right under the really great wall art showing the different coffee growing regions around the world! Service was ok, they were kind and helpful, but clearly overwhelmed and busy. Somehow my drink got lost in the shuffle and I only noticed once the three people behind me got theirs before I did. I went back to check on the status and they were unsure what happened, but at that moment made my drink quickly. I am really never in this area, but in the event I happen to be again and the craving for an iced white chocolate mocha hits, I will certainly swing by this Starbucks location! read more

This is my go to coffee shop when I am too lazy to make coffee at home, need a boost (triple espresso please) or when my coffee pot breaks like it did this morning.. time to upgrade to that single serve Keriug I've been stalking on Amazon. I have been known to train the staff on how to make my coffee and today was a bit of a struggle, but I got my coffee and all is right with the world... This place knows me by name and gave me a new one.. When asked , "Can I get a name for the cup? " I said, "Raquel" My voice must have dropped at the end or I did not spend enough time on the L. The cashier heard "Rocco" and so Rocco it is Rocco Overall Good Customer Experience read more

Starbucks - Triple short cinnamon almond milk macchiato and MARTA - Coffee & Tea Near Me - Atlanta, Georgia

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This is arguably the worst Starbucks in Atlanta. First off, getting in is a nightmare. You can either enter from Cascade, or from the side street, which means that during busy times-- you have cars trying to enter the drive-thru from two opposing directions, competing to get to the podium, which literally causes conflict with the customers. If you choose to go inside, the parking lot itself is terrible. It's shared with like two other business and there's not nearly enough spaces. And they almost all interfere with the drive-thru, so both parking and leaving are ultimately a hassle. But the most important part: the drinks. I have been drinking starbucks since I was in elementary school. I still remember my very first visit. For years I patronized the same location and through the baristas, I learned to customize my drinks to make them taste how I like. But here?? No matter how much you customize your drink, it's never going to taste right because they're still going to do what they want and make it the menu way. Yuck. If you're in drive thru and you decide to try to go inside and return it, you can barely park and then you go inside and you're met with no eye contact and attitude. This is the closest location to my home, so I find myself giving them chance after chance, but at this point, I realize it's a lost cause and I'm never going back. read more

The dirtiest Starbucks I've ever encountered, anywhere! Check out the pics, to see for yourself. I get it that on freight day a few boxes may be sitting around, but that doesn't explain the overflowing trash cans, refrigerator door left open, half & half containers empty, etc. At one point I saw two overwhelmed associates trying to find something in one of the many boxes stacked along the wall near restroom, only to give up in frustration. The service wasn't terrible and the coffee and breakfast sandwiches were fine, but I couldn't get past the overall sloppiness of this store and parking lot. Definitely not up to Starbucks standards. I won't make this mistake again! read more

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THE SLOWEST STARBUCKS IN AMERICA! Having to sit in the drivethru for almost 25 minutes is absurd and the fact that it takes them a good 10 minutes just to answer the mic is tew murch! This is like the 2nd time I've experienced this at this particular location. read more

The SLOWEST Starbucks ever!!! Everyone we come here we have to wait!!! Or the orders are messed up. I just waited 30 minutes just for a refund. no coffee read more

An absolute shit show!!!!!! People everywhere have an a park at the McDonald's next-door to even get in to place an order. Extremely busy staff was friendly, but completely overworked. I ordered a caramel macchiato grande two Splenda's almond milk extra foam. My order was perfect. The gentleman make an order was very knowledgeable Efficient and quick the line in the store and around the building was insane, but I needed my coffee fix! So I fought the elements and brave the lines and awaiting my turn to get my specialty coffee that I love so much read more

This is the slowest moving Starbucks ever :(. Find another location and save yourself the time

Terrible location that is difficult to get into, find parking, sit down, and leave when done. Even still, service is amazing and consistently provides me with the good quality drinks I have come to love and appreciate Starbucks for. Even still, perhaps this location could use with losing a few dozen customers to stop backing up the drive through and hogging parking spaces for 25 minutes? read more

They are very annoying at this branch, they never honor mobile order. You still have to come and wait in line, what's the essence of mobile order then‍ This Starbucks store makes me sad all the time. I paid for a grande and got half a cup‍ read more

I have visited this location many times, mornings mostly before heading to work. The food is normally fresh, accurate, and good. The customer service skills need some work of course but after reading the reviews here that's not a shocker. But what is a shocker is that the owner is on-site quite often so these reviews should start getting better unless he is not listening to his customers' concerns. I paid a visit here today and a young lady that had TEE embroidered in her apron greeted me rudely at the drive-thru window. She was very rude as she practically yelled at me for my name then after she brought me my drank they forgot the rest of my order and she made a jester with her hand as if I was holding up her line and I needed to hurry up. After I placed my order earlier on my app so I was slightly confused about the sternness she pointed and openly displayed to me. Now mind you I was in a good mood and today was my off day so I spared her my RAFT of retaliation. And choose to write a review for training purposes. I work in customer service my self and I have a very high standard of service that I give and even more than what I require and expect. And also a young lady was wearing a Do-rag on her head when working in the store UNACCEPTABLE Just pure ghetto read more

This was the bomb dot com. I couldn't even make it home cause I couldn't stop drinking it because it was sooooo amazing. I I got the venti white chocolate mocha with extra white chocolate and light ice and OMG. Thank you so much you guys really made a pregnant woman's day read more

Starbucks - White Chocolate Mocha - Coffee & Tea Near Me - Atlanta, Georgia

I remember when I had just moved to the area and began coming here to do work. I really enjoyed dining in while getting some work done. The staff was always courteous and orders were always prepared pretty quickly and accurately. Now that my schedule has changed I tend to rely on Starbuck's mobile app a bit more regularly since I am always rushing off to the next thing. I like the convenience of putting in my order, arriving at a Starbuck's in the timeframe communicated through the app, and just grabbing my order off the rack and going about my day. I've used the mobile app when picking up orders at the Cascade location now several times over the past few months and they consistently have 'not seen' my order come in. After waiting for about 10 additional minutes to see if maybe it will ever show up on the pickup rack in case they were slammed just before I came in, I then have to ask a staff member about my order, to which the response for the past few times has always been, "What did you order?" Then they look through some list and reply, "Oh! I didn't see that come in!" Then I have to wait for them to start preparing my order after already waiting to see if it will show up on the rack. Starbuck's Cascade, what's the point of giving customers the mobile app option if they're going to have to come to the counter and place the order again for you to begin making it? Get it together! read more

It has been months since I've visited this Starbucks location. Their customer service is lacking. I walked in the door, one woman was ahead of me at the counter. I was not acknowledged at all. There were at least 8 staff total either out on the floor, training or at the drive-thru. My order was completed, no name was taken. I just proceeded down the line due to familiarity with the process. My food and beverage were hot and tasty. Saving grace was one young man who handed me my items and told me, "Thanks for coming. Have a blessed day!" read more

Not your typical Startbucks, folks who work here appear to be very happy. I heard laughter as walked through the doors. music to my ear. I smiled instantly. Everyone one behind the counter were all smiles. It's possible someone told a joke, but I like to think they were happy to see me. yep, I'm a dreamer. This location is furnished like someone's living room, very inviting and comfy. You're happy to sit and take a load off. You may never want to leave. Coffee and eats are the same but the staff makes you want to come back. read more

Starbucks - Coffee & Tea Near Me - Atlanta, Georgia

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This Starbucks by far has been the worst location I've been too. Today I made an mobile order and when I get there the restaurant did not have any straws. The employees seem to not care and made it as if it was my problem to figure out how I was going to enjoy my drink. I just called customer services and they handle the issue. read more

The manager at this location is actually insane ... Ms Perscilla does not wear gloves nor does her staff when making drinks or preparing food .. in a pandemic . When I asked her why not she snapped and said we don't wear gloves here . I said ok pardon me if this is how cascade Starbucks does things she then dismissed me and turned around . I called the corporate office so hopefully something will be done about her unsanitaryness and attitude read more

Starbucks - Perscillas vouching for this unsanitary location - Coffee & Tea Near Me - Atlanta, Georgia

Firstly my review is solely based on the traffic at this location. The traffic in the morning is HORRIBLE. My suggestion to the owner of this location is to take a page from the chic fil a booklet of operations and get staff out to conduct traffic during peak hours. I almost was hit twice at this location in my vehicle. Also, the customers have no concept of traffic rules and will sit in the MIDDLE of the thruway between McDonald's and this location for coffee WTH!! This is truly sad and the logistics piece should be considered to make for a better customer experience. I am not from Atlanta and we moved to this area which now we are truly regretting as there are LIMITED OPTIONS for everything to include coffee which is why I surmise the local businesses are always CROWDED! This Location definitely needs help with traffic control ASAP! read more

This Starbucks is really starting to get on my nerves! I'm unable to come through the work week because it's not convenient with my route to, or from work...so I usually swing through the drive thru on weekends. I'm not sure if they have a different team during the week & maybe team benchwarmers works the weekends, not sure. The guy who works the drive thru is always slow...hands down...no sense of urgency & is apparently a trend with the other people who were working there. When I entered the store it was nice & clean, but it took way too long for someone to acknowledge my presence at the register. I used to work at Starbucks & this is not how it's supposed to go! There was apparently no communication between the cashier and the young lady heating the breakfast sandwiches because I was asked for my name, but when my sandwich came up I had to go search for it because the lady called the sandwich name instead of my name. More than one person ordered a breakfast sandwich & I don't want to touch someone else's food! And why aren't y'all using order labels like other locations?! As I looked around the store, I saw no manager present. Please retrain your staff & inform them of having a sense of urgency! You work for one of the most popular businesses among consumers therefore it will always be busy!!! read more