My dad and I go to this Dunkin' together very often. It wouldn't be a stretch to say almost every day. The service is completely unpredictable. The staff is usually nice, but the drinks are never the same drink you ordered last time. My biggest complaint is the iced Matcha Latte. The photo below is before I even put the straw in. Paying six dollars for barely half of a drink is ridiculous, and you can't send it back! They'll make it the exact same way, even if you specify you don't want it frothed. Now, I understand that matcha powder can be a pain to stir. But I *promise* customers would prefer matcha powder settled at the bottom of their drink to whatever the heck this is. As a customer, you can't fix this, but you can stir a drink. read more

Dunkin' - Iced Matcha Latte - Donuts Near Me - Leland, North Carolina

No matter when I go to this location they always disappoint. When I first moved here it was great. Did they change the staff? Always burnt bagels, smaller than they used to be and never get the order right. Light and sweet hot coffee strong as ever. Might as well go to McDonald's who I hate. Last time I went I got bagels that went stale the next day. Might as well just keep going to the other breakfast places. read more

Go to Dunkin everyday almost they probably all think I'm a little crazy for coffee but everyone is so sweet to me and Erica always makes my day I love her energy she's the sweetest! thank you Dunkin for having her she's amazing!! read more

I used to go to this store all the time. Lately the coffee has been nothing but bitter and over creamed. Looks like they hired a whole bunch of teenagers. Last time I went they were actually yelling cuss words out the drive thru loud enough for my five year old to hear. At least 4 f..ckins and couple b's... read more

Went to this dunkin the other day and usually don't take the time to write a review but this was terrible. I ordered a Matcha Latte, Bagel, and hashbrowns. My bagel was so burnt it was not edible, my matcha had black chunks within the drink that looked like coffee grounds, the only thing that was edible was the hashbrowns. Terrible experience. Get better employees and service thanks :)!!! read more

Service is pretty speedy especially when you use their mobile order app. However, XL hot drinks such as hot chocolate do not get filled up even with whipped cream. The last 5 times I got XL instead of just a large and the XL has been disappointing. I thought maybe it was because I asked for whipped cream, but then I ordered it without whip just to be disappointed by how little they filled the cup. Hence the 4* instead of 5. read more

Dunkin' - Xl Hot Chocolate with about 2" of space to comfortably fill. - Donuts Near Me - Leland, North Carolina

Fastest Dunkin I have ever been to! Amazing employees who make everyone feel welcome. Coffees are always great too! Thank you!

If I could have gave no star, I would have. Donuts are good. Blonde server just standing there. Had to ask her can I order. Attitude coming off her in waves. She left me standing there, no order. Another server had to come over to shut my box . I will never com back to this store. read more

So many employees behind the counter yet service was slow and lackluster. Still the best coffee in the area though.

I went through the drive thru yesterday and older two doughnuts and a croissant, the lady at the window was njce but when i got my food, they only gave me one doughnut and was in a rush to get me out of there, the person who only gave me one doughnut knew that they did that, this is not acceptable taking money from someone that just wants his doughnuts, it was not busy at all only me and this other car read more

My go to coffee shop. Never had any issues & the employee's are always friendly. My favorite coffee is Caramel Machiotto read more

Dunkin' - Temporary Hours during Covid19 lockdown - Donuts Near Me - Leland, North Carolina

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I've read other reviews for this Dunkin' and was not sure why there were so many negative ones. I have been to this Dunkin' so many times I have lost count. The staff are always friendly and get my order out quickly in the mornings or afternoons! I order French vanilla iced coffees with cream and sugar and they are always good. I also order the wake up wraps with turkey sausage and egg which always come out fresh and warm. They also have other breakfast options to choose, from more coffee/drinks, and plenty of doughnuts. Give this place a try!! read more

I just went to the Dunkin in Leland NC. I went through the drive thru and asked if they still did the free birthday coffee or donut that I was going to add to my large order. The employee very rudely replies " NO" , I say "oh ok, when did that end, I use to always get it through the app" I get silence so I respond "hello" thinking maybe she didn't hear me and the employee responds "what! Are you going to Order or not!" I told her no and proceeded to park and go inside to ask for the manager. She came up and was even more rude! She told me they were busy and didn't have time to answer my questions, as if that's an excuse to a paying guest! I told her it was extremely unprofessional and rude and she told me there was nothing she could do, I asked if that's how they treat everyone and she shrugged her shoulders. I've worked in hospitality long enough to know that was horrible management not only for her actions but for also allowing their staff to speak that way and think it's ok. read more

Iced coffee is always watery and cold brew is nothing to be desired, that also tastes like water even though the Leland location has it on tap. The cup has measurements on it and there are clear instructions on what to use in each standard drink size as far as creamers and sweeteners and they still can't get that right. Every Dunkin in the area is better than this location. read more

This Dunkin' Donuts is the best I have ever been to! The coffee is always great, but they definitely have the best food/doughnuts of any Dunkin I've been to! They just opened recently so everything is new and modern! The staff is great, always friendly and diligent in their work! read more

It's truly getting worse by the 2nd period slow can't get orders out making people wait unnecessarily it's getting a bit ridiculous. The food is still good the drinks are still worth it in my opinion but my Lord can we not move people up so that we who don't order much can get our stuff? Or do we have to wait for everybody who orders half the damn store? read more

This is one of my favorite Dunkin' locations in Wilmington/Leland. They're consistent with the drinks and the staff is always super welcoming and friendly. It feels like actual southern hospitality done right at a chain. read more

Place is a joke. all those employees and no one can get an order right. Always missing half my order and trying to get a refund or a replacement on the stuff you didn't get is like asking for their first born child. Heather was unbelievably rude on the phone. The only reason I go sometimes is when the incredibly nice older woman is there in the mornings. read more

This location compared to others is pretty bougie. I go to this location when I'm visiting NC because it's close to where I stay. Their donut selection is good and they've so far always gotten my drink order correct. They are always well staffed. The drive thru is also pretty convenient. My only complaint though, and it's a big one for me, is they'll close 15-20 minutes before their listed close time. I went one night at 7:40-7:45pm, tried going through the drive thru, and it wasn't open. As I was driving around the building however, there was another car at the window getting their order. I then parked and tried going inside, but their doors were locked and they blatantly ignored me. It was rude and frustrating... Especially after I made a special trip just to go there, thinking I had more than enough time to get my drink...While I understand that it's the end of the night and everyone wants to leave, there's a set closing time for a reason. It shouldn't be an estimate. read more

I grew up in Quincy Massachusetts when Dunkin first open. So I know my Dunkin Coffee. As happy as I am that we have a Dunkin in Leland, we were very disappointed this morning with the Dunkin Coffee. We know Dunkin Coffee, and what they served was not Dunkin Coffee. Not even close. It had an extremely weak flavor and was not hot. read more

Was real excited for a Dunkin to open so close to me...but what is going on with the time it takes to get your order?? Nice staff, food and drinks are good, but waiting 10 minutes for a coffee when there is no line? Not once, not twice, but every time I go. This place would be 5 stars if this was fixed. read more

LOVE this location. No matter what day or time I've been in I've had a good experience as the baristas are always attentive and efficient. The lobby and condiment area are kept clean and stocked as well as the line itself and baked goods area. Overall the atmosphere makes it a great place to sit and have your coffee or get some work done. Really appreciate all the work you guys do! read more

This location is... not a true Dunkin- it's gotta be a franchise, their espresso machine is always "down." It used to be a daily stop for me but not anymore. Go across the street to Port City Java, better service, better coffee... and their espresso machine is never down. read more

Very consistent and good dunkin, drinks and food always right. Only complaint is that the male manager is rude and extremely creepy. I've seen him talk down to staff and make inappropriate remarks to different employees. My business will have to go elsewhere. read more

The staff was extremely nice!! Bursting bubbles were not the hype yummy munchkins chocolate is my fav! One time they were dry tho!

This is the best Dunkin location!! The most friendliest staff and the coffee/food always tastes so much better than any Dunkin' location in the surrounding areas. I have to say, Justine specifically is so amazing and every morning has the best positive attitude. If you ever need a job girl, let me know!!! You're a rockstar read more

I was in drive thru waiting 5 mins for the store to be open among the other 8 people behind me . We were told by Kayla to get out of the drive thru. She was very rude and to have an attitude that early in the morning is quite disgusting and is someone who shouldn't be running the establishment, all because we were "running up her drive thru time mind you this is all after hurricane Isaias what a bad taste to put in someone's mouth and I won't be back. read more

we used to love Dunkin, and would never go to Starbucks. this place is horrible! the coffee has 1/3 foam. when you go out to your car, you see the cup is only 2/3 full. the staff is totally untrained. Dunkin prices are really bad now. they want an extra dollar for almond milk. we get our coffee at the local convenience store in leland now. it's really good at a fraction of the price. the leland Dunkin is a real disappointment. do yourself a favor and go to the convenience store. the cashier made a mistake on the total and i had to argue with the manager to get my dollar back! this is pitiful. Dunkin ain't what it used to be. read more

Three visits and all 3 times the coffee order was wrong. Ordered BLACK coffee. It says black coffee on the cup. NOPE! Got cream and sugar. Even told them that the last 2 times the coffee was incorrect. STILL WRONG. read more

if you order specialty hot coffee (e.g. cappud- cino, etc.) you get a lot of foam instead of coffee. want a good deal? order ICED COFFEE, and ask for "very little ice". the huge 24 ounce is only $2.99 and is enough for three people! enough caffeine to drop a horse. what a deal! polite service, very clean, strong coffee. read more

Nice place but very poor service. Employees seem disinterested. Over 5 min for regular coffee and 2 donuts. Drive through seems to take priority read more

This is the worst DD that I have ever been to. Don't go there it's a waste of time and money. The first time (last year) I went to the drive-thru for a large hot coffee with cream. I got a lukewarm coffee, I parked and went into the store because the drive-thru guy refuses to acknowledge me at the window, I tell the Manager that I received warm coffee, she said that she likes the coffee cold herself. She made me a new coffee, yes it was hot but it had coffee grinds at the bottom of the cup. So, today I decided to try it this DD again hopefully the service has gotten better, I was WRONG. I order a large hot caramel coffee with cream, the guy replied the don't have any more caramel, so I asked what other flavors were available he told me to the flavors were stated on the menu. I get to the window and he got my order wrong and had such a nasty attitude. It's not my fault he hates his job! I threw out the coffee. Never Again! read more

So Its Easter Sunday and Im craving coffee, so I get to the drive thru menu you and order a medium mocha latte, hot. I literally wanted it as pictured on the menu with the whip cream and chocolate drizzle. I get to the window and the employee handed me an iced drink mixture in an extremely large cup, no whip, no chocolate or caramel drizzle of any kind, and proceeded to charge me almost $5. Realizing my small child was in the car with me and I didn't want her to see me be rude to anyone, I calmly looked at the employee and asked, "Wasn't this suppose to be hot?" She literally looked at me and rudely said ".....well you said iced." A long time ago I use to be that young girl working in a drive thru on a holiday having to deal with unhappy customers so I honestly tried to be considerate even though I was the customer, I was the one who got the wrong order, and I was the one who was getting a rude attitude from the employee. I looked at her and simply said "ok," and I drove away. I tasted the drink and was appalled by how disgusting it was. They put way too much mocha and since it's iced, it didn't blend well. Which is why I don't generally order iced, flavored coffees. The taste of it was the last straw, if it tasted half way decent I would've kept it moving. But I refuse to spend that much for awful service AND a bad drink. I went back to the drive thru window immediately. As soon as I get there before I could get a word out, the same employee explained she knows she made it wrong and will remake it. Disgusted with the experience I told her that I would instead prefer a refund because the flavor was not even good. Home girl looked at me and said, "I'm not going to even fight you on that." I responded, "Thanks for not fighting me on that, I guess." And she said," I was just saying because it's probably the espresso and people come here and order lattes all the time but don't really want lattes." I've had a latte before, I know what it's suppose to taste like and I know what espresso tastes like. At this point I'm overwhelmed by the nerve of the employee. She actually thought it was appropriate to talk to a customer that way. She then rudely said, "Since you don't like lattes, the next time you come back order a regular coffee and just ask for extra flavoring." I then replied," I won't be coming back but thanks for that tip." I didn't get her name but today is Sunday, April 21st 2019 and this experience happened at about 4:40pm-4:50pm. If you are reading this and you are a manager at the Leland, NC Dunkin Donuts and you want to know which employee is the reason why you lost a customer today, check your schedule and figure who was working drive through at that time. Feel free to ask the other employees as well because even they seemed shocked with how rude this girl was to me. I've worked in customer service my whole life! I get how it is with customers sometimes. But this is unacceptable. I am in management with my employer at the time and I've learned that employees that treat one customer like that will treat more like that. I can honestly say that if she was my employee, she would get reprimanded with a write up, or a suspension of some kind. Literally unacceptable! read more

I've been here 3 times. The first time they got my order completely wrong at the drive thru. The second time they berated my daughter for trying to order a donut at the counter instead of in front of the donut case and the third they gave us a coffee that was only 2/3 full. I love Dunkin. I go out of my way to go there but I drive by this one all the time and have no desire to stop in. Sad, because I was really excited about having one in town. read more

TERRIBLE!!! What do Do you think when you think about Dunkin' Donuts? Obviously not but hello! Their coffee!! For the past couple of times that I've gone through the drive-through at Dunkin' Donuts before my 12 hour shift at 6 AM in the morning to order coffee, they have those lattes, Americano, cappuccino, Pretty much anything that involve espresso. How disappointing is it a wake up in the morning coffee and Every time hearing I'm Sorry our espresso machine is acting up. Or our that machine is broken today. OK, so that's my 1st Complaint. All the other many complaints can just go under this next the rant. They have messed up my order multiple times, I received the wrong receipt, I've been charged the wrong amount, and half the time they are out of the donuts that I think most or all would want, or they just don't carry them anymore. I understand everyone needs a job but babies are running this place. Great for Leland get a DD, but PLEASE someone come in and manage this place!!!!!!! read more