This coffee shop is good, the drinks themselves beat out Dunkin for sure. Good prices too. I've…read moretried their honey biscuit Sanwhich and it wasn't too bad. I always get the Matcha and my husband ordered his coffees and we're always satisfied. Place is clean, most of the staff is nice.

It was clean, basic chain ambiance not extra cozy. Brewed coffee taste like hot water. The espresso…read morewas mid and the service was basic. It was my first time there, the specialty drink menu looked promising, but as far as a basic cup of coffee not the place.

Very cute coffee and pastry place! We got the Nutella Danish and Tres leches cake! They also have…read moregood coffee options here.

I wanted to write a review because I worked here for about a month before being suddenly fired…read more The owner is nice, but her husband, who manages everything, created a very uncomfortable work environment. He frequently brought up politics, demographics, and "statistics" at work in ways that felt inappropriate and often came across as biased. It wasn't the kind of environment I expected from a workplace. I personally chose not to engage with these conversations because I was there to work, and I try to keep my personal beliefs separate from my workplace. However, being repeatedly exposed to these types of comments from management made the environment feel unprofessional. I also noticed that he would tell us certain employees had quit, but after speaking with those employees, I learned that was not always what happened. This made me feel like there was a lack of honesty and transparency in how situations were handled. One comment that really stuck with me was when he told me and another young female employee that we'd be prettier if we spoke more intelligently and that men would like us more. We are both very young girls, and that comment was incredibly inappropriate and made us uncomfortable. I was also told that if I came in early every day, I would receive a $1 raise. I did exactly that, and I received the raise on my final paycheck. Just a few days later, I was fired. It was confusing to be recognized with a raise and then immediately let go without being given a meaningful explanation. I was told I was being fired because I supposedly had an attitude with a customer. When I asked what had happened, I wasn't given a clear explanation and was simply told they had decided not to continue my employment. I work hard, take my jobs seriously, and I rarely leave negative reviews because I know everyone is trying their best. I didn't contact them afterward because I felt I had already been treated disrespectfully. After the way I was spoken to and the lack of honest communication, I didn't feel another conversation would have changed anything. As a customer, I also found the food to be average, especially for the price. Before I even worked here, my mom and I had cheesecake from the café on a few different occasions, and every time it had a noticeable freezer-burn taste. For the prices they charge, I expected much better quality. Based on my experience as both an employee and a customer, I would encourage people to support another family-owned café instead.

We have been to this place multiple times and it has always been great. Food is good and service…read moreis always quick. Great breakfast place if you're looking for a local spot in shorewood. Recommend it!

Love love love their breakfast. The staff can be hit or miss. One experience I was laughing so hard…read morebecause the waitress seemed to have a problem with a specific member of our party. We all just laughed it off but it was honestly very strange. Otherwise, great place to go for breakfast in Shorewood!

On our way home from Chicago we stopped at this place. This place has decent boba tea, along with…read morecute claw machines. The drinks came out pretty fast. Decent local location and seem like the staff do keep this place pretty clean.

Cute cafe with lots of board games and variety of drinks and bubble waffle. My kids like mango…read morefruit tea with rainbow jelly. I had matcha with rose and it was so pretty and tasty. The decorations for Tet lunar new year are great!

Vegan options are super limited to 1 dish. Veggie skillet with basicly just oil and nothing else on…read moreit (no egg etc). Do I mind? No I have ate TONS of breakfast places and had only veggies heated up honestly. I can name 6 places in orland, Bolingbrook, Naperville, Joliet, romeoville, I can eat just "veggie skillet no egg, no cheese" and it taste just fine. Ordered it and after few bites did not taste fresh, in fact tasted dry? And frozen. I got almost sick IMMEDIATELY. Mind you I paid " like "$20+" for this. My stomach was so messed up, I wanted to Vomit. Also note my boyfriend ordered Cheesey Egg Omelette, and also refused to eat it after 4 bites. it's not just my meal. Maybe what we ordered was just not the freshest veggie, or egg, or cheese, or... ? I don't know what the heck happened but $47 down the drain. 3 bites each. We asked for a check and walked out. I hate to leave a bad review but atleast the $5 strawberry juice, which was you know... not really fresh or juice was just flavored water, no sugar, was decent. ALSO, my boyfriend did like the pancakes. So... just order the pancakes Service was alright. Ambiance was alright. Food, personally I wouldn't come back. Even if you paid me. My stomach hurt so bad. The place looks nice tho, and lots of options, just don't take anyone who you love there, maybe an enemy.

Always a great atmosphere. Good is delicious and always consistent.Staff and service is great with…read morea smile. All breakfast options are available and their soup is always available. If going on a weekend arrive early as they are extremely busy!! Will return soon

Ambiance of venue was excellent. Service was excellent. Food was high quality, although they do…read morenot provide enough of the creme/butter/preserves for the size of the scone. Had to pay extra for additional. Creme was the size of a dot, butter a dime and preserves were barely one teaspoon. For the expense of tea service, you should really cover what your guests needs are. Tea was excellent, although they now changed their policy on tea service and you only get two choices, when prior it was more. Probably due to the economy.

If you're looking for an experience, you've come to the right place. I am not much of a tea guy,…read morebut my wife was looking for experience for us to enjoy together. Our family had an amazing time. The food was excellent. We started with a zucchini soup (loved it!). Daughter has a chilled strawberry soup (it was great, like a smoothie w/ cream topped). I had the jammy bird. Fantastic! The jalapeño raspberry jam complimented the candies pecans, turkey & cheddar. Very filling. My wife had the pesto turkey (it was recommended warm). Our daughter did the cheese flat bread. Everyone enjoyed their meal. Teas were excellent. I tried the hot cinnamon spice (my go to didn't disappoint) and tried a recommended Tower of London. Excellent recommendation. My wife enjoyed the Chocolate Chai Supreme and the Tower of London too. We tried a blueberry lemon scone that the three of us shared. Everything is made fresh and in-house and I could tell. Everything was very flavorful. It was a great brunch experience for us. Since we came between "tea times" we were able to meet the owner (was in that day). There was also a special guest there and decided to take the opportunity to get a quick pic w/ the Queen. Loved the owners story (on the front of her menus). Definitely will be going out and have a few friends I know would love it! They have a guest book and noticed people come from all over to visit. I live in Shorewood and didn't realize we had this gem in our back yard. You can tell The Royal Tea Room is a labor of love. We'll be back!

Very inconsistent service. It seems like they have high turnover of staff except those with…read morenegative attitudes or outright nasty personalities. I'm guessing this why the drink quality varies so vastly. I order the same basics every time yet they rarely taste even similar. Management must be aware of how awful this location is or they just don't care. Go elsewhere- there is a Bigsby & a SevenBrew just down the road where they actually appreciate their customers.

How very sad that a corporation that prides itself on diversity is not inclusive in recognizing and…read moreincluding neurodiversity in that definition. The recent treatment of a person with autism in your coffee shop was reprehensible. I certainly hope that someone from corporate comes in immediately to provide training to the staff on how to show compassion. Writing cute little statements on coffee cups is easy, but actually being empathetic and living out those words through actions is completely different. Be better, Starbucks.

Two things stood out the most for my first visit. The customer service and the quality of food. I…read moreordered the avocado breakfast and a Freddo Espresso, which both exceeded my expectations. My meal was served fast and the waitress was helpful and attentive. Will definitely go back.

This place is terrible. The food was cold, there was a hair in my potatoes and the staff was so…read morerude! When the host sat us at the table it was still dirty from the people that were there last. I will never be back again. Also the front and the bathrooms smelled so bad.