Stale donuts Menu light is so obnoxious you can flag down aliens from outer space Most of the time the people working there are nice but honestly it's hit or miss.. one day nice next day rude as f.ck! Idk but I want to be nice about this place but my order is ALWAYS wrong read more

I wish I got his name but I stopped bye 8/3 at 9:59 one minute before closing about to take a 10 hr drive needed a coffee, and the cashier was so happy to take my order and wasn't upset at all that I was so last minute. I really appreciate that! read more

The most consistent of the 3 Jacksonville Dunkin's. My children only go here. Their donuts are consistent. Their drinks are correct. There's some newer guys in there who haven't been on point with my drink but it's ok for my kids! They are nice here and not rude. Service is good. Ambiance is like the others! Please put a tip line on the mobile app!!! I never have cash. read more

I'm shocked this place usually is solid. Ordered through DoorDash and got my order wrong. Bagels are great, donuts are delicious, would6 loved my missing bacon, egg, and cheese on everything bagel. I get really upset when the order is wrong (My McDonald's experience). I also ordered a Hot Chocolate, it was a large cup of water down nasty. I'm distraught, my morning was ruined. read more

This is by far the worst experience I've had with this Dunkin location. I had placed an online order and arrived here no more than 5 minutes later (I live 3 minutes away). When I got there there were a handful of cars in front of me but nobody was moving. I was there from 9:55 and didn't receive my food and my hot chocolate until 10:18am. I was upset that at this time, the whipped cream (that I paid extra for) is gone, the sandwich is cold and they had said nothing can be done. The man at the window had said "lines are long sometimes it's not our fault". I don't appreciate that, because as a customer it's not my fault that the line is slow and I shouldn't be told to basically take the cold items and deal with it. I will NOT be going to this location again and corporate has been contacted. read more

Dunkin' - My "hot" chocolate that lost its whipped cream and apparently wasn't filled up correctly. - Donuts Near Me - Jacksonville, North Carolina

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I was going to order breakfast just now, but decided against it when I saw the total cost. For 22 dollars worth of food (DD has doubled the prices!) They (Grub Hub and Dunkin) wanted $43 to deliver. THAT IS ROBBERY. GREEDY! NO THANK YOU! read more

This Dunkin is the worst you can go to, I go through the drive through and order and payed they gave me the wrong order and proceeded to tell me to pay extra 2 dollars for them messing my order, I tell the employee to get the manage and she was not a good one, she wasn't being an adult on the clock, and she was being very rude and would not give me my drinks after paying she is a heavy set lady and over the age of 20, I'm only 18 and I'm disappointed in grown ppl who are on the clock. read more

-50 stars The employees are rude af. I went this morning with my mom who's from out of state. The 2 women at the window were rude, had zero customer service skills. I told them they made a mistake with my moms coffee and they gave me an attitude. When the lady handed me my "new coffee" back, she gave me the same cup, didn't re make my coffee, just added the espresso to the top of the old drink. Which, if a drink is already handed through the window, it's suppose to be completely remade. Also, the bagel on our sandwiches were soggy and not toasted. 10/10 don't recommend this place. Maybe invest in a staff that don't hate their lives. SMH read more

I went through the drive-thru, it wasn't busy. I wanted to get a dozen donuts and a drink, when I started ordering my donuts the girl cut me off, she said "you're getting donuts? okay wait a second." then I waited at least a minute for a guy to come in the speaker, the guy asked what I was getting and again I started ordering my donuts, and he cut me off. he said anything else besides donuts? I said yes one drink and ordered that. and then I had to reorder my donuts for the third time. read more

Really improving here. The drive thru is well figured out and moves fast. Friendly staff... I come here often and it's improved a lot.

I work here and enjoy my atmosphere even when it's busy my coworkers are awesome and my managers mean business,cleanliness is taken seriously as well as customer service, if you go on the bottom of your receipt and fill out surveys you can get something for free! read more

We went to this Dunkin' to get some donuts and we got back to the house... first, the Boston cream donuts didn't even Boston cream in it, Then, the The glazed donuts were dry and day old. And drive through lady was rude. Don't go to this Dunkin'. read more

They charge you for pup cups..... a small cup of whipped cream.. that's absolutely ridiculous. read more

Dunkin' - a person holding two cups of ice cream with a dog in the back seat - Donuts Near Me - Jacksonville, North Carolina

One of my favorite places for donuts is here so far as commercial brand.. The coffee here is good and alway hot each time I have come. They usually keep their variety of donuts out but on occasion they are out of Strawberry glaze! Argghh! Lol But, its okay many more to chose from. Going inside and experiencing drive thru I have not experience anything bad. Though the location of it is a bit weird getting in and out. Early mornings cars are really backed up with no where to go without your vehicle tailend sticking out on the highway. So, I've learned to go a bit later to prevent this near traffic jam at dunkin donuts lol The donuts are good I cant complain about that as its not a gourmet donut Shoppe ;) Employees have always been professional and rather chipper! Lastly, keep up the smiles and friendly service at this location...We need that more often :) Slainte! read more

The blk guy in the back that makes my bacon egg and cheese on the croissant is killing the game! Keep him on

I've worked at dunkin before and I understand when you are busy things get hectic. I know sometimes the printer for the walkins don't work. but this morning when I order online it didn't go thru (no problem) the only issues is that I order 1 XL black with 10 sugars and one small coffee with 5 creamers and 5 liquid sugars( I asked the girl to please make sure it had the liquid sugars In it) but both coffee was wrong. The XL creamer and no surface in it and the small coffee had no liquid sugar but regular sugar in it. read more

Posting on this door for the first time after my first visit today & came to this location after a poor experience at the location on Western Boulevard. My initial impression upon walking in the door that this was a more spacious & less cluttered store Lobby. At the time there where to guess inside, one which was already sitting down at a table with his order and the other that was waiting for his order and was being social with the staff. I myself however did not receive a greeting or any attention to my presence until about 3 minutes after waiting at the counter so that I can place an order. The employee working the counter was in the process of making a beverage item for the guest that was socializing with the staff and instead of anyone else coming over to assist me or address me the other four 2 to 5 of them carried on with his individual in a manner that gave me the impression that they knew him well, or of him, or that he is or was an employee. During my time there in the store which was probably about 10 to 15 minutes there were only about one or two cars that came to the drive-thru and when I left I drove around passing the drive-thru and there was no line outside. This was right around 2 in the afternoon give or take 15 minutes plus or minus. Once I was assisted by the cashier working the counter though, she was very polite and attentive so no complaints with her whatsoever. In the end I did receive my sandwich and it was brought out to me while I was waiting in the lobby but I think because that employee was in the process of moving about the store for some other reason. Not a favorable first impression of this location but the turnaround time for my order was pretty good. read more

The person working on the front desk is extremely rude ! I understand due to Covid people not being allow to sit inside and order however all other Dunkin doughnuts in town have the option of order through the app and walking in for your order instead of waiting 20+ minutes on line . I placed an order and since their doors are locked I call to ask if she can just bring it to the door . She proceeded to say then you shouldn't have gotten out of the line and said she couldn't walk the 8 ft to get to the door . Extremely disrespectful rude and no service where provided . If you can avoid going to this location at all cost read more

Poor customer service. Only my second visit to a Dunkin' Donuts. I asked a few questions about creme filled donuts, they're for someone else; employees acted like I shouldn't have asked anything and weren't helpful. Eye rolling and huffing and puffing because of a question? Hope the donuts ware good. read more

They constantly get my order wrong. Today they got a raisin bagel wrong. That's all I wanted. I got to my work and it had seeds and it looked like a multigrain bagel. It had ZERO raisins. I went back to correct the issue and they said I was wrong and that it was a raisin bagel and that it just looked different. They then said "yeh we are going to need the same bagel sliced" when I got my bagel it looked like the normal raisin bagel I get everyday. Last time they gave me a bagel with cream cheese when I just asked for my regular order. Guess I'll be going to a different Dunkin on my way to work. I've had enough. read more

So I wake on my Wednesday morning and think to myself wow I really want dunkin right now. Obviously that was not a good decision on my part because they don't know how to spread cream cheese on a bagel which I think personally is pretty simple. No dunkin I have ever been too has been such a disappointment. I am absolutely disgusted by this and I hope the management does something about this laziness that is being portrayed at this establishment. I think management needs to light a fire under these employees behinds. read more

Dunkin' - a person holding a bagel in their hand - Donuts Near Me - Jacksonville, North Carolina

Probably just the overflow of customers but they seemed temperamental when I went for a oickup

The best Dunkin around from Richlands to Jacksonville, unlike the other locations they serve fresh donuts.

Dunkin Donuts is Dunkin Donuts. I never was a big fan until I moved to the East Coast and now I prefer it over Starbucks. They get my coffee right, I'm not charge $13 bucks like the place with the green straw, and at this particular location, whoever is on the mouth piece at the drive thru, has THE BEST voice ever. He's hilarious. read more

This place has gone DOWN HILL. There were 8 workers today. We went through the drive thru repeated the order 4 times and it was still wrong. Coffee was watered down. Didn't give us straws for our drinks. Sad to see a great place go downhill. read more

This is my main source of coffee in Jacksonville. Yeah, it's pretty freaking busy in the morning, and the line stretches into the road most days, but it does move along pretty quickly, and they always make my order accurately, so I can deal. I prefer this Dunkin over all other simply due to their accuracy with my orders, and the customer service personnel at the window are always nice and polite. read more

This is the worst location for service i've ever seen from this chain. Their drive though has a horrible design and I've received the wrong order three times in a row (and they aren't hard, black coffee and a toasted beagle with cream cheese). The staff is hit or miss. Some of them could care less while others are trying hard. I've been at the window and seen up to 14 people behind the counter, creating a ton of confusion. Someone should tell the management that more isn't always better. My advice, drive 2 minutes down the road to the south and visit Port City Java. Much less busy and haven't had a problem with the orders yet. read more

This store is trash. They mess up my order every. Single. Time. Truthfully, I'm the fool because I keep on trying them again. If you want ANYTHING altered in your drink, forget it, go to Starbucks. No good. read more

This Dunkin' Donuts is pretty great. My only complaint (and reason for not giving them 5 stars) is that they always have the television on Fox News, which makes me feel uncomfortable inside. The employees, however, are very friendly and they always get my order right. read more

This was the best Dunk'n I have been to in a while. Drive thru was around the building like most at this time. Ordered on the app for inside pickup. Found they organized orders on tables and my order was completed very quickly. Food and drink was fresh. Kudos to team and management very well organized. read more

I've never had an issue with this location. They've always been polite and accurate. I usually stick with the hot breakfast sandwiches, oddly enough if I want a doughnut I'm going to an actual bakery, I've learned my lesson with ordering doughnuts here. But overall it's a good location and they do their best to provide a great service. read more

went here today to get a drink and a donut and it was HORRIBLE. I asked for a iced chai light ice and a Boston Crete donut. I went to the window and they gave me a iced mocha? They said to pull forward so they can make the proper drink. They brought me my drink which was 90% ice. Then I had to remind them about the donut and they brought me this piece of crap that had like no chocolate on it. Never going there again read more

Dunkin' - a hand holding a half eaten donut - Donuts Near Me - Jacksonville, North Carolina

Love this location!! The staff is always friendly and the order is always delicious! I find them to better than other Dunkin locations we visit while traveling. No matter where we are in town, we make it a point to go to this one. read more

I usually love this place as it seems to be the 'better' Dunkin in this god forsaken town. But the other day it was extremely hot out and I thought I'd take my two dogs w me through Drive thru to get a coffee and whipped cream for them. As I ordered my drink I asked if I could get two espresso cups filled w whipped cream & I was cut off mid sentence with "we don't do that anymore". So I said okay, can I pay for two shots of espres.. "I'm sorry we don't do that anymore" and then a third time onto me explaining how I'd pay for the espresso even if you give it to someone else bc my dogs just want some whipped cream at this point lol and once again "yeah we don't do that anymore, do you need anything else" (w a piss poor attitude) and I drove off. read more

Ok. It's 5 am... It's not busy, but my latte tastes like 2 day old coffee with no milk or The French vanilla I ordered? I mean, come on? I just wasted $3. Unreal. I'll never go there again. read more

Food was typical for DD, what wasn't typical was having to sit in my car downwind of 3 DD employees smoking right outside the building while in the drive thru line. YUCK! read more

Not a huge DD fan because i feel like they taste like metal (donuts). The sandwiches are good and the discount is better. I prefer a bakery but in a pinch ill suffer a donut from here. The staff is rarely forgetful but were all human right? read more

A little slow on the service but the donuts were fresh. Overall happy with my visit here, but definitely nothing impressive about it.

Melissa is awesome! Not used to that kind of service at this time of night! Sweet girl and great service

ARE YOU KIDDING ME???!!! We will never be back! Hire people who have the sense to sell a customer 6 freaking doughnuts of the customers choice! DON'T tell my husband he can only get certain ones!! HE TOLD YOU $ ISN'T THE QUESTION, HE JUST WANTED DOUGHNUTS & NOW YOU HAVE LOST US AS CUSTOMERS!!! Your business & workers are worth the no star rating we want to gave you but gotta give one...You don't deserve it!! read more