We did an online order the night before and it was ready the moment we pulled into the location. Hot and Now!!! We had one of the kindest interactions this morning with such a lovely employee. She was focused, friendly and very sweet, just like the donuts!! Super clean location, with plenty of parking and a quick drive thru. We are so glad we chose to stop and get a treat today. read more

The doughnut conveyer glass was really dirty, it actually made it hard to see what was going on Other than that the doughnuts were good, and it was quiet. Service was great read more

First off, their doughnuts are delicious! They are quite generous with the fillings and their coffee is good. The store is very clean which is always appreciated especially for a high volume store. Unfortunately my experience with the staff fell short of my expectations. Not very friendly and definitely tainted my first impressions. Honestly, if I really liked doughnuts enough I would definitely come back regardless, since one persons bad day doesn't ruin it completely. Give them a try if you're a fan read more

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Friendliness of the manager and professionalism of the staff ; the display case was amazing; the aromas were enticing...we need more of this entrepreneurial spirit in more places in NC. read more

It's Krispy Kreme. I love their donuts. Unfortunately the sign wasn't on so I wasn't able to get a hot one. Got donuts for a customer and had to get me a couple And a coffee. Not the friendlier staff member but hey the coffee and donuts were good. read more

0 stars if I could. Terrible. Put an order in hours early and when I get to the place, the order isn't even ready and nothing is available. Don't waste your time. Second time this has happened. read more

Ordered a variety dozen. Got 3 different doughnuts that's it. There's 15 kinds available on the menu. Just raspberry filled, chocolate, and Boston crème. I'm so disappointed by the lack of consideration that people want a variety when they order an assorted dozen not 3 options. I never come because every time they mess up orders I'm not sure why I thought this would be different but I wasted $30 again. read more

Krispy Kreme - Assorted Dozen - Donuts Near Me - Jacksonville, North Carolina

Firstly I love Krispy crème they are delicious and this location has great workers but.... They never have any donuts you want in stock I've been here 5 times and have not had my favorite raspberry filled once read more

Baby it's yours. All Yours. I'll Give You The Red Light Special ---- I swear TLC wrote Red Light Special about Krispy Kreme Donuts. When the Red Light comes on, donuts are hot and fresh ! When I visit my mom in Jacksonville, this is one of my go to's to fulfill my sweet tooth cravings. Warm donuts are so orgasmic. Krispy Kreme is just that. Krisp donuts that are Kreamy. Their original glaze and raspberry are my two favorite flavors. On the trip back to NY, I can't help but drool over the donuts inn Penn Station, however the donuts there are nothing like these babies ! They're a lot fresher and definitely a taste you can pinpoint the difference. Once the Red Light comes on, find yourself a place at the front of the line. KK is just a classic that's never going away. read more

It's Krispy Kreme. Donuts hot off the conveyor belt can't be beat. The coffee was actually good too. The guy who worked the register kinda sucked. I'm from New England so he was fine for me, but not by NC standards. read more

Small Hot Coffee masquerading as a Large Iced Coffee. Aren't we in the age yet where iced coffee isn't hot coffee poured over a cup of ice?! SMH read more

Krispy Kreme - Small Hot Coffee masquerading as a Large Iced Coffee - Donuts Near Me - Jacksonville, North Carolina

Have the best donuts that I have had so far buy whenever I am in that area Would recommend them over others read more

As a donut lover I try to like different establishments take on the classic donut. Here at Krispy Kreme I was able to watch the glazed donuts being made. The flipper to the waterfall of glaze cascading over the hot from the oil donuts. Today being Friday they had chocolate covered donuts. My kids just love the variety of seasonal donut options also. The staff was courteous and plensent as I had a large order. My daughter has band camp and I ordered 4 dozen for her to bring with. They took the order in stride for it fulfilled. Although I like my donut inn in Wilmington this for today was a good alternative. read more

So my husband called ahead because he wanted the Scooby doo dozen box in case they were out or running low. The person on the phone said they have plenty and to come on in. He gets there less than 20 minutes later (very few people in line) and they said they are out and don't offer an explanation as to why he was told on the phone that it was in stock. So he gets out of line and calls me and I pick something else to eat. Then when he goes to order the guy tells him that they have 3 out of the 4 donuts in the box just not all of them to make a dozen in a very condescending way . Why wouldn't you say that the first time around and why are you still being rude when it was your mistake? Giving two stars because this is our first experience here and maybe they were having an off shift. read more

How I wish Yelp has zero stars. The staff who's in charge of the drive thru was really rude.. the donuts were cold and some of their donuts are not available... read more

Doughnuts are fresh, don't like the change on Veterans Day so it no longer applies to active duty.

Love donuts.so glad we have one here. The young kid was a counter very nice. Very clean in there too.

Thank you Krispy Kreme's donut. We really enjoyed our glazed donuts. Very clean place as well. Service was very pleasant as well. He made me laugh. read more

This place is terrible. This place NEVER has the bags of coffee for sale. Always is out of product. They act like the are closing down for good every singe day. Please, Another over take over this terrible place read more

After living overseas for more than 4 years, of course I had to dress the Krispy Kreme part! I was so delighted to see the employees making a fresh batch of donuts as I made the line. The store was clean and I was greeted upon arrival. The cashier told me about the Krispy Kreme rewards and offered me coffee options. I only wished they had more selections to choose from. I know certain donuts come out during certain seasons BUT I really would have liked more than 8 options. read more

Krispy Kreme - a family standing in front of a krispy kreme store - Donuts Near Me - Jacksonville, North Carolina

Giving this place 5 to off set all the petty complaints.... It's a Krispy Kreme. The service is awesome the food and coffee are 8/10. Ambience is always a clean store. Never had a complaint. Keep it up butter cup. read more

I give you all 4 stars because I am extremely pleased with the staff here at this location. The gentleman at the front was so kind & courteous. I loved his enthusiasm. He was very energetic & his customer service skills are excellent. He helped me a lot. He really went above & beyond. The coffee & the doughnuts are delicious! Thank you so much! Keep it up guys! read more

I don't think I have ever had a warm donut from here, but on occasion and I have been willing to settle for a cold one. Today I drove 35 minutes there with four kids and placed an order online ahead of time so that we didn't have to wait. I got there, and they had my order ready and handed over the box sealed and with our order taped to the top. I should have opened it up right then, but I didn't, and that was a huge mistake. They filled the box with whatever they wanted to, and now I have wasted my time and gas (and money) and have disappointed kids and a box of stale donuts they were obviously trying to get rid of. read more

For some reason, it's always something with this place... today the whole system is down, wouldn't even take cash. Ridiculous.

All donuts are really good. Especially grazed donuts are my favorite! It's fun to watch the process that they make donuts inside of the shop. read more

Krispy Kreme - Donuts Near Me - Jacksonville, North Carolina

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Never have any donuts that they announce this is not the first time this has happened in my opinion if your looking forward to what they show I'd make sure to call first they need to improve on that they never have anything that they announce read more

A great place for a quick pick me up! These donuts are the best the world if you ask me. I don't care for the coffee (in addition I'm not a coffee drinker). I just wish they weren't so few and far in between. Only one in every other city it seems like. read more

On the way in there is a huge pile of puke on the side walk about a foot from the door. They only have three employees working. One on drive threw one on the front counter and one working the fresh donut line. The same lady taking orders also has to make drinks and ring you up then go back to help the next customer. The line is huge and the wait is long. But she is very friendly and polite and doesn't seem to be stressed out. But the place needs a good cleaning. UPDATE. There are a lot more employees and it's a lot cleaner. Line moves fast and employees are friendly read more

Krispy Kreme - Donuts Near Me - Jacksonville, North Carolina

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Came at 1900 with the fresh hot light on and the wife and I enjoyed are first fresh Krispy Kreme donut in over a decade. The store was clean, the service was nice, and everything was fast. It is right next to the movie theater we were heading to so everything worked out great. The store has 50's retro styling which is fun. If I am back in Jacksonville again we will probably swing by. read more

I am SO EXCITED Jacksonville finally has a Krispy Kreme Doughnut Company. This one is in a great location on Western Blvd., close to the Henderson intersection. Because it's brand new it's still busy and you may experience a wait, depending on what time you come. But don't let that stop you. KKD has THE BEST doughnuts, and the staff here is amazing, friendly, and quick with your order. I think this is about to be a new frequent favorite! read more

Krispy Kreme - Finally Jacksonville has a Krispy Kreme! - Donuts Near Me - Jacksonville, North Carolina

We just got here the the service was great the donuts were great BUT the coffee sugged (you know what I mean) it was weak and cold ,terrible job , this is why I get my coffee at Dunkin Donuts. Rant over. read more

Ordered a donut and late from drive thru so didn't see inside but the stuff was okay and quick

This location is horrible. They never have stuff fully stocked. Employees are never really there and if there is one or two they stick to drive thru or whatever they are doing and don't even recognize your existence. This is terrible. Either corporate or the franchise owner need to do something about this mess. I've never been to a Kristy Kreme like this. read more

I love Krispy Kreme, but this location blows! Every single time I visit, no matter what time of the day, they are out of everything. Forget trying to get any of the Chocolate Glazed Friday doughnuts, bc it's impossible. We moved here 6 months ago and I have yet to get my hands on any. Whether I go in the morning, afternoon or evening, they are always sold out! This is the only location in our area so I continue to keep trying, but so far, I've been let down every time. read more

I love Krispy Kreme. Their coffee is delicious and the donuts are always fresh. That being said, the Jacksonville store is quickly loosing its luster with poor customer service and crappy attitudes from their long-term staff. But it is easy to see why these things would be overlooked when ever single time we come here, the management staff is sitting outside at the picnic tables having hour(s)-long smoke breaks. It should not take 20 minutes or more in the drive through. The staff should understand how to make coffee; and the coffee should NEVER taste burnt, but for the second visit in a row, that is what happened. And since when is it okay to give customers an indignant attitude because they want six assorted donuts instead of a dozen glazed?? Some people don't actually want extra donuts; and staff needs to pay more attention to how many donuts make up an order of six or twelve. With such a stellar experience becoming the normal, it won't take much for us to find a new place to stop. read more

Less than a star. This location has only had one good employee. He was an older black gentleman that smiled and was very professional. Another older woman had a chip on her shoulder for a couple of years and now we have a group of kids running the show that have no shame in handing you a cold to lukewarm cup of coffee. Never again! read more

My rating purely has to do with the staff. They are FULL of attitude & act like they're inconvenienced serving customers. I get it - it's not the most glamorous job, but if you hate it so much, get another job. Don't take it out on customers who are there to support a business. Especially during these times. read more

Krispy Kreme Doughnuts let me tell you a little story about an Old Fat Lady, her desperation for hot donuts and Antonio of Krispy Kreme. Antonio of Krispy Kreme knows all about customer service, Old Fat Ladies, and the red light. This OFL hasn't been able to have a dreamy hot pillow of heaven Krispy Kreme donut in months. On April 17, 2021 while visiting her Jacksonville in-laws, they all went out to lunch As they were seated on the restaurant patio, she spotted Krispy Kreme across the street. The whole impromptu in-law family reunion was mere background noise and a blur as the OFL kept her eye on the Krispy Kreme sign, praying for it to glow that tell-tale succulent seductive red. As the meal progressed--drinks came and went. Appetizers came and went. Main dishes came and went. But the red light across the street never came on. The whole time the OFL never took her eye off the Krispy Kreme sign. The in-laws were wrapping up thier meal and memories--the check was on its way. The OFL's heart began to sink. Her desperation was now palpable. And still, across the street, there was no hint of a glowing red light. As the check was being signed, the panicked OFL picked up her phone and called the Krispy Kreme at 4145 Western Blvd, Jacksonville, NC 28546. Antonio of Krispy Kreme answered. God bless Antonio of Krispy Kreme. Antonio knew. Antonio is a silver-tongued saint. He talked the OFL off the ledge. He made her weak desperation into a comforting moment. He promised his crew was getting the donuts ready for the rush and the light would be on soon. Although the OFL, waved to him across the street, threatened to bolt through traffic like Usain, and dive into the donut maker herself... he calmed her down and promised there would be hot donuts for her. OFL gave him one final warning, "Honey don't come between an Old Fat Lady and her donuts!" Antonio held strong, calm, and reassuring. She hung up the phone and keeping one eye on the unlit sign, she tried her best to join in the family conversation. The in-laws head finished up and were pouring back into the van. To appease the OFL, they drive across the barren intersection with no hope of the seductive glowing donut red light to lead them across the road. They get in the 'drive through' line. The OFL is wringing her hands... There is still no red light. As the very nice Krispy Kreme lady takes the order, the OFL interrupts and cries out, "Tell Antonio, the Old Fat Lady from across the street is here for her hot donuts and I am holding him to his word." Against all odds, Antonio delivered. Antonio held true to his word. Antonio knows. Antonio knows customer service. He knows how to deliver a very delicious product. He knows how to work the crowd. He's been raised right and Krispy Kreme has an amazing personable and professional young man on their team. #OFLsforAntonio #AntonioKnows #AntonioForPresiden #ItsMeImOFL read more

Come on guys you gotta do better. I went in on Fathers day to grab some donuts for me and my daughter. You are a donut shop and it was a holiday....I get there and attempt to use my electronic gift card that was purchased from their website. The person at the window couldnt figure out how to take so after the 3rd try he said let me get my manager, we had already held up the line so I said I'll just pay cash. So I ask if I could get a dozen and he said sure. I asked for one type, he responded sorry we are out. I ask for something else he responded sorry out of that as well. I ask a different one he said we only have that in regular. You are a donut shop on a holiday....and you don't have donuts? I finally just ordered 12 plains and left. Come on you gotta do better. read more

I'd love to rate this place a one star due to the need for larger jeans but because of their excellent customer service and equally as amazing donut, they deserve 5 stars! We went through the drive thru today because the spring minis were a must during a pandemic! The woman at the window was just as sweet as their donuts! I've dealt with her before and she was equally as pleasant. Kudos to the staff for working during this stressful time and doing it with smiles on their faces! P.S. our spring minis looked just as perfect as the Facebook post that lured me to buy them! read more