they wouldn't let me buy a bacon egg and cheese because the ovens were "self cleaning" while the workers were also vaping andaitting on their phones and not heping me out. andit was extremely dirty and they didnt clean the machines read more

Way too much clowning around at this location. I wonder if anyone reads these reviews. Too much emphasis on the drive thru as well. I stopped in today and must say they were a little better. They need to do something to differentiate themselves from other locations. Still holding the "crown" on 9/21/18. Should be a solid 1/2 Star! read more

Yeah the other reviews say it all... I've given this place 4 tries (you'd think I learned after 3) and the service is always slow and terrible. The drive thru especially but even when I went inside my drink was watered down and gross. Save yourself the time and go to another Dunkin' read more

SO far I have two visits to this location- the first time- this week when it was pouring rain out, so I did the drive-thru thing- first- that window is sky-high!!! and I drive a truck! and I was still reaching UP to get my stuff.. Order was quick and coffee order was correct!! Stopped off here today and went inside to pick up a dozen donuts for work and my large Pumpkin Spice- and again they got my coffee order correct. But here is what I noticed- there was a young man working drive-thru window and he had 1 other young lady assisting him, which is correct with calling the orders in drive-thru. Those two have to work in tandem and communication has to flow or the customers orders are all kinds of messed up----which leads me tooooooo It's kind of hard to work Drive-thru when the co-workers are joking and goofing off behind him- and not being quite- one young lady made the comment along the lines of- what are we in a playground here? And I had to agree with her- I was trying to pick my dozen donuts and here we are in a work environment not a playground- the young man at the window taking orders in a 6 car deep line and he is trying to hear the orders through is head set, when he speaks the microphone is outside noise canceling- but no microphone could cancel that amount of noise! It is no wonder there are so many negative reviews for this location- This DD is in a prime location and should be cranking out the orders and that drive through should be hustling!!! there is absolutely no reason for this kind of nonsense, the older gentleman processing counter orders should not be having to hold down the base by himself, although he does, it shouldn't be the norm. So I give 3-Stars because my orders were correct and prompt- I was greeted with a smile and it is a clean location- but I can't in good conscious give higher score until the changes are made. read more

This Dunkin is the worst one I've ever been to in literally the entire world, airports included. They forgot my donut. They made my drink completely wrong and gave me the wrong size at the wrong price. I am actually impressed they didn't accidentally get something right. Also, bring a book if you're going to the drive-thru lane. read more

Store is constantly understaffed, some bakery products being sold seem stale, I go here at around 11:00 am most times so there is no reason for this unless they are selling items from day before, I've ordered corn muffins & coffee rolls mostly. Coffee rolls have not been fresh and the muffins are hit or miss. The inside of the store is a mess, it's not kept in a manner that would be appealing to customers. Until recently I used to go a Dunkin in freehold, what a difference, plenty of staff, cleanliness is amazing. Any bakery goods are always fresh. They need to do better here. read more

Food is fine drinks always suck. I don't like to be one of those pretentious people that are super detailed with their drinks, but I have to tell them exactly how to make my drinks and even then it doesn't taste good it taste like water down coffee with no sweetener and no creamer. Every time so read more

Yelp needs an option for ZERO STARS. The owners/management of this location obviously don't care about the negative reviews. They have made no effort to correct a single issue. I've been to this place three times. Each time has been HORRIBLE. I kept going back because I thought it couldn't be this bad each time. I've learned my lesson and will NOT be going back ever. Every time I've gotten donuts from this place, they are already starting to get hard and dry. This is at midmorning before noon, well within the time donuts should still be soft and fresh. Any donuts left over by the end of the day are rock hard and crumble because they get so dry. Any other place's donuts can easily last a full day and still be soft. The donuts are laughably TINY. Whoever fills the filled donuts is VERY VERY STINGY with the filling machine. The so called 'filled' donuts basically have half a bite's worth of filling then you're left with nothing but tasteless bread. STAY AWAY FROM THIS PLACE. read more

This DunkinDonuts is poorly managed. Imagine your juvenile son or daughter having to work in such deplorable conditions. The kids constantly burn themselves because the management refuses to order new equipment or having to get ice at the local Wawa because they refuse to fix an ice maker. How about having your kid throw up because they refuse to turn on the air conditioning now that there's no customer's allowed inside. 80 degrees is disgusting to work in. This store should be shut down until the franchise owners fix the work conditions. DONT GO THERE !!! read more

The text of what I recently sent to dunkin donuts corporation: (9-28-2012), I went into this store to order a lightly toasted bagel with cream cheese. the employees were unable to enter the order on the POS system. The Manager stood by and did nothing. after 2 minutes I asked if I should leave and order somewhere else and the manager told me to be patient, to be quiet and that I would get my food. He was not nice, yelled at me from across the room and walked out before I could speak to him. The employees were very kind but the manager was an idiot! I will not be returning to this location and I am considering not doing any more business with your company until the issue is resolved to my personal satisfaction. Finally, I paid cash and I did not receive a receipt, which I did not notice until now since I was in a rush. I got an automated reply however a human has yet to contact me about my horrible experience: "Restaurant Visit Thank you for contacting Dunkin' Donuts, we value our guests' feedback and we'll make sure your comments get shared. If we need additional information we will contact you soon." 10/2/2012 update from Dunkin Donuts Corporate: ========================================= Dear S, We would like to thank you for taking the time to contact us about your experience at the Dunkin' Donuts restaurant located at 715 Bennets Mills Rd Jackson, NJ . We work hard to maintain the highest standards in guest satisfaction however, it appears we have let you down and for that we apologize. We have forwarded your comments to the owner of this location as well as our Dunkin' Donuts field executive to make them aware of your experience. We hope you give us the opportunity to serve you again. Thank you and have a great day. ========================================= read more

Of all my years being a loyal returning customer to many locations I've never experienced such carelessness and uninterested customer service! Please please management do something about it! There was 2 cars in line I was the second and it took 10 mins to get my ice coffee made with ALMOND milk and maple pecan flavor.. I finally get to the window, pay, and get handed my coffee and it was way to light to be made with almond milk and I question it. The girl taking the orders and making them.. then decides to say oh I put cream in there, even though she wrote ALMOND MILK on the cup. I have allergies and could have suffered the day at work, and severe pain if I drank the drink given to me. We as consumers trust your employees with our beverage and they are mindlessly not giving any effort to do their job. NO APOLOGY, NO SENSE OF REMORSE, noTHING. Attitudes at that facility needs to be reported and reprimanded because of the safety of your customers and returning is what makes your business successful! The only person that cares is one manager/owner/ and select staff members(1 girl with lime green nails) that I pray for them to be there every time I pull up. PLEASE DO SOMETHING ABOUT THIS! I will be saying something to them myself about there disgusting work ethic the next time I wait 15 mins for a ice coffee! Step your game up! My contact- vanessa meier 732-754-1475 Rinov@kean.edu read more

This place is literally so bad .. like so bad . Sometimes I consider applying here just to make it better . It's even worse when you order by using door dash they will get at least one item completely incorrect .. like literally read the order it's not that hard . read more

First time at this location, DONT think I'll be returning. Ordered 3 orders of hash browns 30 minutes ago and all of them were rock solid hard. Like eating greasy dirt. Didn't even bother going back to get my money. Don't waste your time here. read more

Dunkin - Putting force on the hash brown, couldn't break it apart. - Donuts Near Me - Jackson, New Jersey

I really don't know why I keep going back to get iced coffee from here. Just go to Wawa. Their coffee is always garbage taste like cat P. How is it that I ask for extra hazelnut flavoring and cream and sugar and it taste like water??? Making coffee's probably the easiest job you can think of. Literally went home and dumped my coffee out. 0 stars. read more

Doors always locked so you're forced to sit and wait in a drive through line that takes forever to move

Due to the pandemic I do understand that businesses have had to make a lot of adjustments. I am thankful that this location during my visits follow the covid safety standards such as wearing face masks, gloves and I can see through the dthru window that many of the employees are cleaning (sanitizing). During these times it feels nice to know that this locations dthru remains open (lobby closed). I visit this location both in the morning and later part of the day and speak with employees when they are not busy with long lines and have never heard them complain about the environment being uncomfortable. My product is always made right, they are friendly and get me in and out. I gave them 4 out 5 stars because I believe the company that owns the property should do better job maintaining the outside parking lot and landscaping. read more

Worst service ever. Was just there in drive thru line for over 15 minutes. I have tried numerous times and its always the same. This time I order a salted carmel cold brew which just came out and I was told this was discontinued weeks ago. Staff could care less about customer service. read more

This is absolutely the worst Dunkin' I have ever been to. I live around the corner and I visit often, and each time it is a crapshoot. I am not sure what is going on, but expect to wait 20 minutes or more for a cup of bad coffee. Every so often the coffee is good, but unfortunately I have wasted a lot of money here. An inside source has informed me that there is a lot of drug use at this location, and I do not hesitate to believe it. read more

If it weren't for Abdul I would have given this place a one star. It wasn't too busy this Saturday AM with two customers ahead of us at the front counter. There were five people working and four seemed to be dedicated to servicing the drive up window; obviously a priority. They finally took our order (the girl was quite slow) which was merely a medium coffee and a box of joe. Maybe I'm old school but is a thank you too much to ask for? The coffee came out in a timely manner but the box of joe did not. We started looking around for someone to ask when Abdul, seeing our body language, asked if he could help. We explained we were waiting for our order. He asked what it was, obviously hearing this for the first time, and immediately began to fill it and less than a minute later he handed it to us. I noticed a guy behind me waiting for his order while we were waiting for ours and I heard the lethargic counter girl say on our way out, "We are out of large cups." I smiled to myself and got the heck out of there. read more

So, I have grown up in Jackson, left for a number of years, then returned, and this place has been here almost just as long. You would think that by now, they would have this down to a science, but they do not. EVERY time I think "today might be better" it's just not, and let me say, I feel terrible because there are a few staff members that are TRULY nice and do their best. But, this has to be some sort of bad management issue. First, I have almost never had a fresh cup of coffee here. It always tastes old or burnt. Second, they are almost always OUT of things! On my most recent visit, just yesterday, they were out of APPLE CIDER! How do you run out of something when it's the month of the Pumpkin at Dunkin? It's FALL. They offered me an iced tea instead, and it was absolutely disgusting, and they screwed up the size. Lastly, the wait in the drive-thru seems to always take forever. There have been countless times that I have opted to go elsewhere rather than wait in their line. My advice is just drive up the street to the one in Howell. It's cleaner, better, and the biggest problem I have encountered is their ATM running out of money. Just don't go here. read more

So this location magically won't let you inside to put you your walk in order , and it's funny bc they can't even get the order correct I ordered an egg and cheese wrap and I got a sausage egg and cheese and I don't eat sausage, so I can't even go back inside to ask for them to fix my order and forget the drive through line you will be sitting there for at least a half hour , then I got the charli cold brew and that tastes like there is chemicals in it , and again can't go inside to have them fix it . This is TWO DAYS IN A ROW ! I can't even drink my coffee . HORRIBLE read more

Imagine waiting in this stupid line for 20 minutes for them to not get my order right. If someone say 2, it means 2. Not one. Im not getting in the line all over again just because you dont know how to listen or do your job. read more

This Dunkin' is right near my house and I've gone here several times and had no problem. However, this morning when I went an employee was so rude and unprofessional I will not return. read more

If you could give less than one star, I would. This is actually the worst Dunkin in NJ. Be sure to add 15 minutes to your schedule if you plan on stopping here on your way anywhere. read more

This is the worst Dunkin' Donuts. They never have any variety of donuts, most are missing. The service is terrible, 6 people standing around doing nothing with a line out the door, aside from the fact they look like they all just rolled out of bed. Worth it to go out of your way to another one. read more

Apparently this Dunkin' location could care less about their customers. I was rushed rudely to make my donuts selection (I purchased 3 dozens) although the store was empty and there was no need to treat me like that. The worker had an attitude when I asked he to put one of the dunuts in a separate paper bag and didn't do it (really? couldn't give me a $0.02 paper bag after spending $30?). I had to ask someone else to give me the bag AFTER the order was done and this nasty worker left. Anyway, great job training your labor! I won't be going back there. read more

This place is terrible. The got better for about a year but they've gone right back downhill in the last 6 months. The drive thru wait time is ridiculous. There are a number of servers that are rude, ignorant or just plain indifferent. Half the time they get the order wrong and the other half you've waited so long you don't even want it anymore. Going inside is no better. They will make you wait in there as well, they will frequently have arguments amongst themselves IN FRONT OF CUSTOMERS. And they move a snail's pace. The only thing good I can say is it doesn't appear to be dirty to me. At least, I think. read more

One of the worst Dunkin Donuts I have ever visited. Service is slow, orders often made wrong and the manager, Patrick, does not care.

Always hit or miss. Out of all the employees working there maybe 3 know what they are doing. And every time I go in there, there is the same shady guy hanging around the counter. Foul mouthed, unshaven, dirty clothes and reeks of cigarettes. What's his deal?, does he work there or know someone there? read more

With just one car ahead I've still been here 10 minutes. Horrible service and when I ask why they say they are understaffed and management doesn't help. read more

Slowest dunkin around, and they aren't very busy. Plenty of workers behind the counter yet simple coffee orders take forever.

If you could give this place less then one star I would. I live close so it's convenient but the drive through line is always 15 mins or more. My order is NEVER correct and they NEVER have anything on the menu. This place really needs to get their sh** together. I will not be returning. read more

This Dunkin is horrible. They mess something up with my order every single time; and it's simple things. I tried to give them a break because it's a lot of younger kids but after the 7th time (probably more) of messing my order up, I wanted to say something. Either get new management or get rid of the lazy kids. They do not listen to the customer. It's simple things like putting milk in a coffee that they mess up. read more

Horrible customer service, every time I go the order is wrong the staff doesn't care if you are their or not they just have there own conversations and put the paying customers needs last I guess it's to be expected when it's being run by a bunch of kids read more

The worst Dunkin' Donuts I've ever been to. It's the worst that since it's a minute away, that it's so convenient. The staff is miserable and the coffee is never consistent. Horrible experience everytime read more

The absolute worst. I don't think they could hire dumber employees. Asked for a large sunday , they don't have large, they have one,two or three scoop Sundays. Is it me? Okay I'll have the three scoop She makes the single scoop. Gave her a twenty dollar bill and get change for a ten. Can't wait for Farley's to reopen. Let me finish with this place SUCKS!!!!!!!!! read more

This shoppe is awesome. I went there the other day and forgot my wallet. I was 25 cents short of my order. The manager just waived the balance and gave me my order. Talk about customer service. read more

This Dunkin' Donuts is horrible. There is always a line both inside and out. They ALWAYS mess up your order -ESPECIALLY IN THE DRIVE THRU!! I usually go out of my way to another DD because this one sucks read more

The manager is an older gentleman who always comes off as disinterested and rude. There is always a mistake with my order when ordering through him, even though there shouldn't be because he's in charge there! I usually put my orders through the Dunkin app because it ensures that I get exactly what I want (no person at the register mishearing me or forgetting to add things!). The last time I came here, I waited for my mobile order for nearly 10 min before the manager (sounded extremely annoyed) asked me what I was waiting for. There was an iced drink on the counter with a receipt under it. The receipt name said Veronica (NOT MY NAME!) and the cup was turned towards the donuts (away from me!) so I assumed that it was NOT MY DRINK. I explain to the manager that I put in my order nearly 15 min ago, and he says that there's no drink in the system and I bring my phone inside the store to show my receipt. He turns the drink on the counter around and asks, sounding annoyed again, "is your name _____?". My drink had been sitting on the counter, under the wrong receipt, with my name facing towards the back of the store. How was I supposed to know that was mine? Not a single apology or word of kindness from that manager, even though it was not my fault that I did not see my drink. Extremely frustrating. read more

Dead flys on the counter! Manger never around to supervise workers! Workers need more training! Rated the worst DD in the whole area!