When I visited this Dunkin, the experience was very rough. The workers didn't have good customer service at all and didn't know what they were doing. While making my drink, they used plenty of profanity, which was unprofessional. They also didn't know how to make my simple drink properly but still handed it to me. They literally handed it to me back and forth debating if they made it right, and it wasn't even full. At least 2 inches left at the top of the cup. I took a sip and it tasted like I just sipped pure sugar. It was awfully too sweet, barely drinkable. This is quite literally my first time ever writing a review it was THAT rough. Go to other coffee shops like Starbucks or Canal SO MUCH better. read more

This might be the worst dunkin in the state. Been waiting for 15 minutes for a ice coffee and a bagel.

The black girl with dreads, don't know her name.. the only time my drink ever tastes good is when she makes it. She holds this location up single handedly. She works circles around all of her "help". Without her this place would close. Whoever is running this place needs to hire better staff or train the staff they have. Half of them don't seem to know what to do or how to multi task. I suggest closing the store for a day or 2 and train them all. read more

What is Dunkin' best known for donuts or coffee? This location across street from Walmart Ballentine. The menu is so condensed, you have breakfast sandwich, hot tea, coffee, & donuts basically. The main problem I've run into at any Dunkin location including this one is the employees are lazy. This one in particular these teenagers are sitting inside both with their faces in phones w the door locked saying drive-thru only. For donuts I need to see them to influence my choices. We tried the drive-thru but the apathy for any customer service was below zero. This location I will not be so prompted to return, give it a few months see if different employees cycle through. read more

I go to this Dunkin at-least 3-4 times a week and this is what my iced caramel macchiato looked like. It was very little espresso and a lot of milk as you can see in the color. There also was very little if any caramel as you can see from bottom of cup. Iced Macchiato Iced Macchiato Iced Macchiato Iced Macchiato read more

Dunkin' - Coffee & Tea Near Me - Irmo, South Carolina

Terrible service. 20+ min to get a dozen donuts and a cup of coffee with no one in line. Oh wait, didn't make my coffee and when asked, they handed me someone else's! Sat for 5 min to be acknowledged at the drive through, had to order twice and they still messed up the order. This place used to be fast and friendly in the past..... Not anymore... might as well be a morgue! Btw.... Shouldn't have sick people working the drive through window.... Thanks for spreading the love read more

Service was ridiculously slow the few times I've been there and in general the staff is rude. The lady that got my donuts never changed her gloves between touching the register, donuts, coffee machine and whatever else she touched. Donut selection is always near empty and when they handed me my donuts they lifted the bag up sideways. Just make the drive to Chicken Butt or Krispy Kreme and get better service along with better donuts. read more

Ridiculous location. Always short staffed. Only thing open is the drive thru every morning, with a drive thru line that is 20+ minutes long. Do not go here! read more

They never have very many donuts. I usually go between 10-1pm and there are just a few left. How can you have a donut shop without donuts??

Their surprisingly fast then other Dunkin's I go to I the morning, food always good and I'm in love with the dunkalatte and the girl in the window is always so sweet read more

Very very very slow so if your in a rush, order on the app at least 45 minutes before or just skip your morning coffee. I placed my drive through order at 8:45am got to the store at 9am and didn't get my order until 9:15am. The employee told me my drink will be right out, I saw my drink sitting on the bar and it was all done. The other employee proceeded to make 3 other drinks and the employee helping me at the window just stood there with her back to me. The one thing they have going for them is they did seem clean. Maybe I pulled up as they just whipped the window or something but I could smell the cleaning chemicals. read more

Poor customer service, messed up my order then my coffee was barely lukewarm. Unhappy employees.

HORRID! I asked 3 different times, 3 different ways, butter pecan iced or frozen coffee. Rang up right. The taste. Noooo thank you. I had to go back. I wouldn't have IF my daughter's same item tasted like mine. Donut so old and dry, makes me wonder if it's even fresh. Glazed where? KK would never read more

Dunkin' - a donut with a bite taken out of it - Coffee & Tea Near Me - Irmo, South Carolina

Nice newer modern building. This Dunkin has a drive through which was nice. The line moved pretty quickly/ efficiently for how long it was. Very friendly staff and coffees and food made right :) read more

Dunkin' - Dunks - Coffee & Tea Near Me - Irmo, South Carolina

As a diabetic, it is rare I eat donuts. Yesterday on the way to a job, I told myself once in a while a donut won't kill me. I stopped at Dunkin at Dutch Fork road and walked inside . The three black ladies were busy for sure. Just messing around I told them ok girls, got to hustle. One turned to me with a go to hell look and the manager looked at me and said, sir, we don't need that kind of talk. I caught me off guard. I looked at her and said I was just messing around. So I ordered two donuts from the third lady. I got my donuts and told her again I was sorry and was just kidding. Before I walked out I did have my feather ruffled and told the manager I would not be back to this business. Was I wrong? I was just kidding in a laughing voice and apologized two times. When I got to the job, I had my own coffee from my house but the donuts were cold, not wrapped just thrown in the bag with NO napkins. I don't know who owns that franchise but he can keep it. No more for me. I know it is hard to find help worth a damn these days but training is in order at this store. Jerry Hubbard Irmo read more

Stopped in this morning for breakfast only to be told they are only taking mobile orders. I will consider that this location no longer needs customers. read more

My boyfriend and I were traveling and needed a pick me up, and decided to grab a latte. Not only was the coffee delicious, but Ayla was so amazing! Not only did we get a pick me up from the caffeine, we got a pick me up to our whole day. We will definitely be coming back to say hi! read more

Very poor customer service. We placed an order over the phone that they refused to deliver at the door. After first ignoring us at the door, they finally answered to tell us that we had to go through the drive threw. When told that we had already placed an order, they said they would check only to come back immediately (without checking) and say that the order wasn't ready. The order was supposed to be ready 20 minutes prior so clearly just did not want to serve us! I don't appreciate being treated like this. Where was the kindness and customer service...not here!! read more

At 6:57pm I walked in and they told me they were closed.....the sign on the door said 8pm. I was just trying to get a coffee (I work nights) and get my son a bagel for the morning. There was no food even "prepped" or anything. I love DD and I know everyone has a bad day but it seemed a little too much. read more

We went inside to order our breakfast. There wasn't anyone taking the guys order in front of us so they asked someone if they could take their order and she said no lol. The guys weren't being rude at all, just asking if someone could take their order. She went over to the other girl working the drive through and called the two guys "petty" and said she wasn't taking their order. Girl in the drive through told home girl that she needs to do her job and she said no. So we left. Two stars because girl in the drive through seemed nice. -5 stars to home girl read more

I always give them the benefit of the doubt and return for, what seems to be, more disappointment. I NEVER get what I order and it is so frustrating. read more

The first time at Irmo dunkin we got two coffees (hot) and I kid you not they were warm. I mean leave a coffee out for 1.5 hours and come back cold. I had to heat it up when I got home, very very weird! I've never in my life had to reheat a coffee from anyplace. Fool me twice? I went back about ten days later. Can this happen twice? Nah we got coffee that tasted like it was old and left our all day or ruined some how. I will never go to this franchise spot again! Not even for my free coffee points Disgraceful read more

There donuts are so good and always in stock ,they they will even let you in past closing time just to get a quick coffee or a bagel for my son .he loves there bagels and has peanut allergies perfect place to go to when working night shifts! 5 stars from a working mom- read more

Not sure I should even give it one star. The doughnuts are either stale or they are out of them. Every Time. And why can't we go in the store?!?! I think this is quite possibly the worst DD in the entire world. read more

Great service. Has very kind workers and my drinks are always the way I like them. They are never out of the donuts I want.

Well, the previous reviews didn't lie. Customer service was poor. One of my drinks was made incorrectly and when I took it back to be corrected, the girl who was apparently in charge pitched a little got about it and basically said I was wrong. They ended up making it correctly but not before earning this 2 star review. What ever happened to "the customer is always right?" read more

I come here almost everyday. they've recently gotten new staff and it's taken them 15 minutes to make my drink. it usually takes 3 minutes, not even. get better staff. read more

In the past month there was a morning where I was told they didn't have any donuts. Another day the employees locked the doors while I was inside the store and yelled at me when I opened the door for a customer trying to come in. She said they didn't have enough people working and didn't want anyone else in the store. Today they didn't have any eggs. I've found their customer service to be rude and dismissive. I will no longer be going to this store. read more

shitty service and understaffed, not serving hot food only donuts. i waited 5 minutes in line just for someone to say something to me.

Everytime I go to this Dunkin Donuts it seems as if they only have one type of Donut. This is difficult to understand since Donut is in the name. Also it seems as if this place is run by teenagers which would explain the poor management. The cashier this last time was on the phone with her friend while taking orders which was extremely rude. Someone from corporate needs to do something about this location. read more

The manager was unprofessional. After they messed up my coffee order, I requested the correct drink and she made rude side comments the whole time. A manager should act mature if running a restaurant, but looks like I'm not the first person to complain about the manager there... maybe a change needs to be made read more

I'm going to start by saying I made a mistake on reading the date on this bottle. Two days in a row my family picked me up a coke from this location and brought them home. The first day, I opened the coke and took a drink, and it was super flat. I looked at the cap and saw Oct 19. I let it go thinking it was 2019. Second day my mother in law asked them to check the bottle and they assured her it was good. She got to the house, I took a drink, and it was also flat. I even had my family try it behind to me to make sure I wasn't crazy and they all agreed. I've been a store manager before, so instead of complaining, I decided to just call them and say hey, just want you to know the soda's are old and flat, please take a look into it. Instead of saying thank you, and promising to look into it, which would have been the end of it, the manager (who is normally super nice to my wife) decided to look at it right then, then point out that I was wrong. I took a look at my bottle, and saw the date he was talking about, and said you're right, my mistake. He then started going on about how it was impossible for these to be flat because they were fresh. I was like well, the two I had were, and I had others check. Must be bad luck. He then continued to keep going on about how it wasn't possible. So I just said look, I was just trying to give you a heads up and help you out, thanks, and I hung up. And just so you know, you can slightly crack bottle caps without breaking the rings and release the pressure so they start to go flat, even when they appear unbroken. I've seen it before. I managed video stores for years. It's a thing people. People can be so rude. There's nothing I hate more than a manager who makes it his mission to prove customers wrong even when they are, in fact, wrong. And in this case, I may have been wrong about the dates, but I know I'm right that they were flat. read more

Dunkin' - a hand holding a bottle of coke - Coffee & Tea Near Me - Irmo, South Carolina

See all

Very disorganized, drive thru line is a guaranteed 20 min wait, if it's the weekend or evening donuts will be stale as toast. The guy working the register spends most of his time pulling up his dirty jeans then handling out cards and food. Will not be back. read more

Coffee had old rotten milk in it and was not what I ordered I'm very disappointed in the service as well

Have been twice within the past week and while the bacon, egg and cheese croissants were really tasty, the doughnuts have been stale. Sunday, 6/14 the double chocolate doughnut was actually so dry that it was crunchy. Today we ordered a half dozen of powdered cream filled doughnuts. They were withered up and the powder had been absorbed and easy to see these were old doughnuts. We complained about the lack of freshness and were told that these were fresh. Um, no. Anyone could tell these were old doughnuts. Sadly, I think we are done with this location and with Dunkin. They did, however, refund the money for the doughnuts. read more

Dunkin has always been my go to coffee place, and when the store first opened it was great. Lately it has seemed that the coffees are not as up to standard as they used to be. The past 5 or so times I have gone to this location the coffees have either had wayyy too much cream where you couldn't even taste the coffee, or I have gotten the wrong flavor in my coffee, or you couldn't even taste the flavoring. read more

Starting a dunks isn't easy and they are doing a great job ! Just moved here from mass and couldn't be more great fun with new location

Every time I go to this place they never have any donuts. They're always out of everything. Even on the weekends when they should be more prepared than usual. I've decided to go to Krispy Kreme all the way down in Lexington before I'll go back to this place again. read more

I go to dunkin all the time because I love their coffee but they keep giving me either the wrong flavor or way to much cream in the coffee. I either can only taste the cream and not the coffee or they don't put enough flavoring even though I always ask for extra. read more

Everytime I go to this store they make my drink different. I order a caramel latte with cream and liquid sugar which basically tells the barista how to make it, right? Well it's always different, every time !!! So frustrating. Not to mention the employees are rude and disrespectful to customers. Hire new employees or new management. read more