I saw D on the way to work and I thought that I would grab a breakfast combo with a coffee to start my work day. I went through the drive through and I noticed that their is no breakfast combos so I ordered a sausage croissant and a med coffee and my total came to $7.11 which surprised me for a small fast food breakfast sandwich. Considering that the average breakfast restaurant has an average price of about $10 for eggs, potatoes, meat and toast I felt that this was expensive when you ponder that you were $3 away from a real full American breakfast that would have been way better. I didn't think that the coffee was all that great was my first thought. The sausage croissant was ok with a tasty sausage patty on a flakey croissant but I didn't think that it was a $7 breakfast at all. I'm probably not going to do breakfast here again because I passed three breakfast places where I could have ordered a full take out breakfast for a few more dollars and I would have been more satisfied with my breakfast. read more

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I came though the drive through after trying the door and the woman in the store and ordered an Oreo milkshake and when I got my drink it looked watery but I paid and tried it thinking that she just over blended the drink. She gave me a cup of milk with a singular crushed Oreo. When I came back for a refund and tried to explain what was wrong with the drink she got mad and told me that she added the Oreo and they didn't do refunds. She didn't even make a milk shake she gave me a milk with an Oreo in it and I had to argue to get my refund and she had an attitude the entire time. I paid with a card and got my money back in cash instead of being issued a regular refund. read more

Dunkin' - A cup of milk - Donuts Near Me - Hales Corners, Wisconsin

Ordered two of the same large lattes, one has espresso and one doesn't. Started to ask and waited at the window and employees stepped away so we couldn't ask. read more

Dunkin' - Pumpkin spice latte - Donuts Near Me - Hales Corners, Wisconsin

Went there later at night worker was very unfriendly and rude. Very unpleasant experience.

They must have improved recently, I've been here a couple of times and they've served up my coffee just right. I like it small, black, and bitter, like my heart. Dunkin' lost my loyalty years ago when they stopped baking fresh, temporarily won it back as Starbucks got more and more careless about regular coffee and basic customer service, and then again when COVD19 hit and I remembered I know how to make coffee and I own a French press, a coffee grinder, and a hot water kettle. When it comes to drive through service, this DD is no better, no worse than the SB down the block, and it is cheaper. read more

Dunkin' - the outside of a dunkinkin donuts restaurant - Donuts Near Me - Hales Corners, Wisconsin

Mobile app charged my payment card & issued an order number. Hales Corners location didn't have the product. Employee refused to issue a refund because it was a mobile order. Dunkin corporate customer service only automated receipt of complaint. Silence after that. No food........... no refund............. no customer service. read more

service was horrible, the lady left us three times to go other orders. The drinks weren't filled to the top of the cup, and the donut and sandwich were both cold and hard. avoid this dump read more

This dunkin used to be good but the entire staff is new. New owners I'm assuming. Today I ordered a peppermint mocha and it came with no whip. My donut was clearly day old and not edible. Waste of time to even stop. I would have given no stars if I could. read more

I want this location to do better! This is directly on my route to work (usually between 7-730) and they do an ok job getting me what I order. But they are so slow. Every time. It's never a quick stop. They seem unorganized and just don't work very efficiently. Wish they would step it up. read more

I've been going to this location day after day since they opened. Every morning as I start my work day. Every day I order the same ice coffee drink and my omelet bagel bites to stay in tune with my Keto diet. Anyways 1-25-2023 was the last day I will ever ever go back. This new group that is running the location, none of them understand the English language or can even communicate well. Should not be in the position taking care of customers with their lack of customer service. What really raises my blood pressure is, one morning a few days ago, I ordered my large ice coffee drink and my bagel bites. Get up to the window, scan my app and then the friendly man says ( I need 4.00 more). I'm like what? How much was this? He said 14.00 and some change. I asked what am I paying for? Hey said I ordered a bagel sand which too. I'm like no I didn't. We argued back and fourth. Then he says his other family members heard the same thing. Wtf! What happened to the customer is always right. This place use ti be so busy in the morning and now it's not. It's not because of this new team here that doesn't cRe is running this place. The previous team was perfect! Anyways, after spending 10.00 and getting nothing, I stormed off. Never ever will I go back to this hole! I call Dunkin Corporate and they don't care either. Beware!!!!! read more

Most of the time I like to go to Dunkin for breakfast or the dounts but I went there on Saturday and they had no dounts left!! It was only 9 am as well, the only things they had were donut holes and raspberry-filled donuts and that was about it. Then since there were no good dounts left I wanted to get a coffee so I ordered a coffee and the employees made it wrong. def not coming back. read more

Don't bother going inside. The employees will look at you about 10 times in 10 minutes but completely ignore you. I just wanted a donut lol. It would have taken 30 seconds, but only the drive thru is important at this location. read more

Please stop employing children who cannot make coffee or follow directions or leave the building unattended and the drive through wrapped around the building for 45 minutes. Don't waste your time at this store. Just go to 27th st Dunkin or hell Starbucks two blocks down. Absolutely ridiculous. read more

Worst dunkin I've ever been in. $20 worth purchase and they said they would charge me for a water cup. Never heard of that and I am a regular dunkin customer. Playing gangsta rap and employees drinking McDonald's beverages at the counter. Whole place is filthy. Not one table wiped off and employees are obviously bored. Ripped furniture. Gross. Worst. Sloppy. read more

I saw a lot of 2 star reviews before I stopped here and it had me worried. I really only had about 15 minutes to grab something to eat before I needed to get to work. Here's my checklist: -service was quick and friendly: check -food tasted fresh and order was accurate: check -dining area was clean: check I'm not sure what else you need from a donut shop. The place was half full around 11:15am on a Sunday, but curiously the parking lot was nearly full. read more

Ordered a large strawberry energy drink. They put a strawberry energy drink sticker on the drink but gave us a medium refresher instead. I went back through the drive thru and said we ordered a different drink than what we received. They said they don't have that drink. I asked why they didn't tell me that when we ordered. We could have ordered something else. A man talked over the lady at the drive thru window and called me rude. I was intentionally given the wrong drink and questioned it but I'm rude?!? read more

I would give 0 stars if I could. I go here daily for tea water, unfortunately a girl spilled the scalding hot water on me through the drive thru with no apology. I received first degree burns, no reply with management or owner and it's been about 3 weeks. I am traumatized. read more

Extremely unsatisfied. I ORDERED MATCHA. DOES THIS LOOK LIKE MATCHA TO YOU? (see attached image). When I questioned whether or not this was my order he replied "yep this is matcha". On top of that, I was a handed a sticky, drippy, mess of a drink; just sickening. And where were the napkins to clean up that mess? Nowhere to be found. On a lighter note the stuffed bagel minis were fantastic! read more

Where do I even start... my friend was a former employee and let me tell you. The management would make their employees sell day old donuts to costumers because, they did not want to spend more money on a order for the next day. They would use week old creamers even the the employees would complain because they did not want to serve anything that could get the costumers sick and the management did not care. When the espresso machine would break their manager would tell them to use coffee and creamer instead of letting the costumers know that they did not have espresso drinks. The management also is not very kind to their employees even when there it a valid reason why someone was calling in sick. The mangers talk disrespectfully to their employees and costumers. One time a manger threw someones donut on the floor because they said they wanted a new one. They are more focused on helping their other locations when this hales corners store does not have a manger at all. So when they are confused or lost they have to take time out of the line to call a manger that should be in the store. I do not think the employees are the problem it is the MANAGEMENT! read more

The employee forgot to add my frozen coffee In my order! Today my niece and I went there to order breakfast. I typed the order on my iPhone. The employee entered the order but he missed my coffee! We waited for my coffee. He need to learn how to read the whole order on my iPhone! The employees are bad at their jobs! You need to retrain them and hire more people ! Teach them how to read the whole order on paper or text! I am deaf! read more

I don't normally review fast food places, but I didn't think the ratings did justice of this location. Fast service, friendly employees, and accurate orders. What else do you need from a Dunkin Donuts? Yes, early morning's are a bit busier than later mornings, but they still get you your coffee and order in a timely manner. Donut stock varies, but that varies in any bakery/donut shop. The employees were very friendly and helpful, which makes the experience so much better. read more

Always good customer service and fast drive through. The workers are very accommodating and happy to help you out with whatever you need.

We ordered two doughnuts and two milks while in the drive thru. The person helping us dropped our bag of doughnuts on the ground, and handed us two milks past their expiration date. They then attempted to correct their mistake by getting us new items, only to find out that all the milk they had was expired... Gross read more

This is the worst Dunkin' around. Today we waited 22 minutes for coffee from start of the drive thru to end of transaction. Every time we go to this one something is out of stock or you wait forever. This owner really needs to get this place together because it's awful read more

Terrible experience, will never be returning. Every item I ordered was wrong. There was no cream or sugar in my coffee, my bagel bites were burnt and hard, and I said for a maple bacon sugar sandwich and they gave me a sandwich with sausage on it!!!!!! Something seriously needs to be fixed with this Dunkin', it's very disappointing. read more

Please Dunkin' Donuts- staff your locations! There are people running around like crazy and the guy at the front today was totally polite but you need to understand that people are pressed for time in the morning. This review is of the company- I've had nothing but slow service due to poor staffing at multiple locations. read more

Unbelievable inattentive staff. No acknowledgment of customers waiting in the store. The girls 6" eyelashes made me lose my appetite! Yuk!

Okay so I'm obviously a child and i really like dunkin most of the time but since me and my family have been going to dunkin they seem to barely have any donuts we want! They are already out at 8-9am and the coffee my sister ordered a simple coffee and the workers poorly made a coffee and this is all from a 12-year-old too I guess dunkin wont be open for much longer. read more

Horrible service they take forever for no good reason every time. It's coffee not that hard

I have mixed feelings on this one, I think it really depends on when you go there. I went there late the other day and the guy at the counter was awesome, they were fast, and the order was accurate. I went there during the day once with the wifey and ordered 2 iced coffees. They were pretty busy and when we got our iced coffee it was black. Who orders just black coffee? Throw some mocha and cream up in there man! Or ask. Just ask. To make sure I wasn't nuts I even looked up the statistics on people who drink black coffee. Sure, I didn't specify what kind of iced coffee I wanted but only 35% of people that drink coffee, prefer black coffee. I'm sure the employee handbook and Dunkin Donuts as a whole has the accurate stats for the current year and utilizes the information to give the customer the best ordering experience possible :-) Another time I went there early in the day with my daughter. We ordered munchkins. They gave us a box already packaged (another customer must have not wanted it). When we got home and opened the box, there were no chocolate munchkins. It's probably partly my fault but I was in a rush to get back home so I ran with it. On a positive note, they don't seem to mess up their regular donuts :-) read more

I just went to the Dunkin' and experienced some of the worst customer service I have ever seen. We were ordering and the man on the drive through kept cutting us off and then proceeded to end out order before we were done ordering, that's fine less money for you. Then when we got to the window I ordered "The Charli" and was missing some ingredients and I specifically asked for extra milk and my coffee came to the window black with no milk. Also mind you the charli is suppose to have caramel and I got no caramel.When I kindly asked "Can you please put more milk in it looks like there is none in there." He rudely said, "I mean I guess." He was super rude when he came back and basically threw the coffee through the window with coffee every where. So they just gave my black coffee when I payed for "The Charli". I will definitely never be returning to this location. Very disappointed. read more

Someone needs to change the hours stated online! Online hours say open today (Saturday) from 5am- 10pm. I heavily relied on the online hours, as I work third shift tonight and have a work function at 7am and needed a huge order of donuts and won't have time to go in the morning. I stop around 8:30pm, and it's CLOSED. I look at the hours posted on the door, and it said it closed at 8:00pm. Had the hours posted online been correct, I would've came in sooner. Now I'm screwed and cannot purchase 30 dozen donuts as I'm suppose to. Not only did you lose out on a HUGE order, but because of this, I'm not sure I'll return again. I'm sure Krispy Kreme's hours are as stated, and would love to take my money in the future! read more

Can't comment on the donuts (yet) ....just coffee and a bagel sandwich. The coffee was HOT! Holy crap hot! Ordered a egg/bagel sandwich and it wasn't very good at all. Didn't seem like a real egg but some type of processes egg-food on a tasteless, rubbery pretzel bagel. Slow service, bad layout of the store when crowded, lobby area/tables were dirty. Lots of donut types available and maybe will stop in sometime and grab one. Definitely will not be back for a sandwich when Big Apple Bagel is right down the street. read more

Been here plenty of times and it just seems to get worse every time I go there. Everyone ALWAYS has an attitude. If you don't like working there then just quit. Order a medium coffee, 1/3 was full and the rest of the 2/3 was foam, also was luke warm and not hot whatsoever. Also ordered a bagel ham & cheese but got it on an english muffin. Not really complaining all that much but it would be nice if I got what I actually ordered. This time really made me decide to never go back there again because I'm sick of getting an attitude when ordering & when i'm giving them my money. read more

Out of donuts at 9am?! Very slow and understaffed. One person working the registers?! We left...

The ice machine was broken and everything I tried to order they were "out" of and the service was very rude. We did get what we ordered in a timely fashion but were greeted by a grumpy employee. Ordered iced drinks and they were without ice and piss warm. read more

I like Dunkin', but this place is usually understaffed and many of the workers are subpar in service. 25 minutes though the drive tru and they got my order 0% right. New guy with the blue hair HAS TO GO! read more

This locations needs to be more efficient as the Dunkin donuts brand is at stake. I really enjoy the coffee ... My kids love the donuts ... But need to be customer "focused" and ready to serve. read more

I gave this place three tries... they are out. First time: Went with a friend who recommended it. She said they had $1 coffee or something like that. That the bagels were good and through the drive through they put on the cream cheese and everything. We were in a hurry so awesome. I asked for "a splash of cream" in my coffee. Bagels came out with no cream cheese, coffee was WHITE... i mean it had to be half cream. It was disgusting. Second time: Thought I could grab a quick coffee as I drove past. Went through the drive through. I asked for "a splash of skim". Coffee was obviously half cream, again. We are talking like white.... so gross. Third time: I had a cold. I got lazy. I needed to eat something because i took medicine and I still wanted my caffeine fix. Dang you convenient Dunkin Donuts. Sigh, drive through again. Ordered a bagel and coffee (at least this time I was smart enough to ask for cream on the side). Pull up, they hand me a bag and my coffee and sent me on my way. I thought the bag was a little light... oh yeah NO BAGEL. Ugggghhhhhh. I turn around, drive back to the place, and head inside. there was one woman waiting in line and no workers to be seen except the three working the drive through (note: drive through was not busy) we stood there for at least 5 minutes without being acknowledged. Seen, but not talked to. I ask the woman "how long have you been standing here?" She says "at least 10 minutes". I would have left if i was her, but in my case i paid for something and did not receive it. So finally I walk over to the side of the counter that is semi block and shout over "Um, excuse me? I was just in the drive through and I did not receive my bagel" A woman looks at me and ignores me. Another one comes over, with the bagel, and says "Yep, right here". No apology. No haste. No courtesy. NO DICE. (Did I mention these were all adult age women, at least 35+? They know better. Rude) read more

Note to self......do not go there again. Our visit was on a Saturday morning at 6:00 am. One person in the store waiting in line as we walked in and no one behind the counter. After a few minutes, 3 women walk out from the back room looking like they just got there. We place our order.....my husband asked for the oatmeal...the girl didn't even know if they offered it and had problems finding it on the register. When she did, she told the other worker to make it and she said she didn't know how. I ordered a breakfast sandwich which took FOREVER and when I got it, it was burnt and far from freshly made. My mother ordered a breakfast donut which they forgot to give her and when she went to the counter to tell them they were nice about it but they have her a plain donut, not the breakfast one. read more