Worst dunkin ever. Get a problem everytime I come in and this time after messing up my bagel twice when I said don't toast it and put butter on , they still toast it and then make me butter it myself . This place has been a crap hole for years. Whoever manages this place and the person that hired them need to be fired. Shut this location down already read more

Went there yesterday 3/22/21 drive thru was very long and not moving. Ordered on the app went into get purchase but was not done. only 2 employees were there working which were new and did not know how to make the products listed on menu. No fault to them , where was the manager or owner.? maybe try scheduling with established employee. Was putting in a Baskin Robbins taking away from Dunkin' ? i ordered the Charli cold brew and it was not made correctly was like a very weak coffee water without the expected ingredients in it. Also got a hot coffee which was barely warm and like colored water. Place was not clean either Tried to call today but no answer. this used to be a good place but lately not so good. read more

This place gets -0 it's always a problem. The food is still frozen. My latte is never right . I went back in they told me the expresso machine was broke . After I bought the latte that taste like a milkshake! Then have the nerve to be eye rolling and mad at me ! Bitch don't you think I should be the one frustrated ! Spending my money and always having my order fucked up and wasting my time going back in every time I visit this dunkin! Get it right and stop stealing people money read more

Only come to this Dunkin if you have 30-40 min to spare in the drive through. Wish I could've backed out 30 min of my life I'll never get back. read more

It does not matter what time of the day you decide to go, they don't have something or they will offer you replacements. If you are lucky and able to get an iced coffee, is not good. I honestly stopped going to this location though it is the closest to home and waited to get to work (30 miles from here) to get my coffee. Very sad but I think all the restaurants around this area (sonic, for example) offer the same bad experience. read more

Ordered a Grilled Ham and cheese melt. I received 2 slices of cold cheese and no ham. How do you screw up grilled cheese. Store was a mess. Bunch of high schoolers just screwing around. Will never return. What a joke. read more

Dunkin' - Grilled Ham & Cheese Melt. No ham and cold cheese. - Donuts Near Me - Goodyear, Arizona

This used to be my favorite coffee spot to grab a quick drink. My drink was only made right half the time but I enjoyed bringing my dog with me to get her a pup cup. I go today and they charged me $1.10 for a tiny little cup of whipped cream for my dog. Never in my life has a Dunkin location charged me for a pup cup. It honestly really annoyed me. At this point I'm just going to take her to Starbucks. I'd rather contribute the extra dollar to a pricier drink but at least I know my drink will be made right and they'll still give me a free treat for my dog. No wonder everyone talks so much trash about Dunkin. read more

I honestly don't understand why they give out nasty food i just ordered a sausage egg and cheddar croissant and it tastes so nasty i cant even finish it even the damn hash browns how the hell can you fuck up hash browns honestly the most disgusting place ever and on top of that i had a hair in my bagel once i open the wrapper you can see the hair coming out man yall get clean or hire new people cuz this shit is annoying or close this place down read more

By the way, before you all are so quick to pass judgement on this location... 1. It's brand new and they are working out the kinks 2. For those who had an order incorrect, give these kids a little break. 90% of their staff, this is their very first job. How were you at your first job at age 16? 3. The manager likes to kid around with the employees, she's not mean at all 4. If you have a sincere issue, call the number on your receipt and speak with someone in charge instead of posting a nasty review on Yelp. Always try to resolve the issue before blasting and giving 1 star. read more

My favorite donut shop was closed so I decided to try Dunkin' Donuts one more time. No kidding, this was my conversation... Me: Do you have any sugar donuts? Her: If there is something you want that isn't out here I can check in the back. Me: Can you check if you have any sugar donuts? Her: We only have what is out here (doesn't go in the back and check). Me: Do you carry sugar donuts? Her: Do you mean powder sugar? Me: No, I want just a sugar donut. Her: Do you mean glazed? Me: No, a donut covered in granulated sugar Her: I don't know what you mean Me: A donut shop doesn't know what a sugar donut is? Her: I guess not Me: What is that there with sugar on it? Her: A jelly donut Me: Ok, just like that but without the jelly and in the shape of a donut with a hole in it Her: How many jelly donuts do you want? Me: How about a glazed donut? Her: All we have is what is out here Me: Screw this, give me one of those toasted coconut This is the saddest excuse for a donut shop. read more

Disgusting and stale donuts. I recently ordered a dozen donuts in their drive-thru and got 10 glazed and 2 cake donuts. All of the glaze on the donuts were slimy and melted and the donuts tasted so stale. Aren't glazed donuts suppose to be pillowy soft? They clearly gave me a day (or 2) old donuts, but I was too busy to return to the store for a refund. My family and I were grossed out and we threw away the entire dozen. Such a waste of money. We will definitely support the mom and pop donut shop up the street instead. They always have amazing donuts that are fresh and soft. The only reason I ventured here instead was because of the convenience of the drive thru with my kids in tow. Can't believe this newly opened store isn't taking their freshness and quality serious. Will never return. read more

They got so much better since my last review but for the last week their app has been down so you can't order on the go and the only way to get coffee is drive through because the lobby is closed for COVID regulations which I totally agree with. My issue is how can your app be down a week??!! And the best answer I get from your unconcerned employee is unfortunately that's it!! You can do better!!! read more

I get coffee at Dunkin Donuts every day all over the Phoenix area. This new location is the closest to my house, so I stop here quite often. This is the slowest Dunkin Donuts in Arizona. Every time I stop they are slow wether there is 1 person in line or ten people in line. Management needs to fix this quickly. read more

So I try not to rush to judgement so I gave this place three try's in the past week. First two times I ordered iced coffee and they were terrible, workers had no idea how to make them. So this morning when I went I went prepared to tell them how to make them. Bad idea, made it so sweet I couldn't drink it. I also ordered an order of hash browns, how could I go wrong, right? Well, wrong again. They tasted fine but there was literally only 5 small crowns in a mostly empty bag. (See pic). Perhaps I'll try back when they've had more training and this location has been opened longer. read more

Dunkin' - Donuts Near Me - Goodyear, Arizona

Came here on a Friday afternoon after work, just before 4. They were unboxing some items to be installed in the building it looks like. I go in since it looks like it's been open. I get asked what I'd like twice but it takes me 5 minutes to decide on what I'd like to get. I order my chocolate cream and go on my way. I was one of 2 people there at that time and it was a fast and friendly transaction! read more

Dunkin' - After many years, chocolate cream is back! Fast service on a Friday @ 3PM. - Donuts Near Me - Goodyear, Arizona

A nice place to just hangout while having something cold to drink and a donut. The staff was pleasant and gave great suggestions on food and drink. The dining area was clean and comfortable. If you are ever in the Goodyear area I would recommend coming to this Dunkin Donuts. read more

Dunkin' - Donuts Near Me - Goodyear, Arizona

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Update** it's worse than its ever been. Every time I come here there's some issue with my payment or my drinks. I only order a black coffee. It's not that difficult. I've been here for 12 minutes, there's 8 cars in the drive thru, I walked in and still don't have my black coffee. Also- I totally stumped them by paying with cash. It took 2 of them to give me my change and they still gave me back $1 too much ‍ I was so excited to have a dd so close to home but this location needs some serious training. I've been patient while they worked through their issues with opening a new store but seriously guys. We are several weeks in and it never takes me less than 15 minutes to get a hot black coffee. Walk-in or drive-thru it doesn't matter. They need some leadership. read more

I got great Service!!! Wonderful people!!! Yummy food!! Great location and fast service!

Terrible - slow - all young kids that don't care that my 1st cup of coffee determines my whole day! When i say exactly what i want and they repeat and still screw it up is bad! XL hot, cream and sugar ... that's all! Still can't get it right! ! read more

If I could give this place ZERO stars I absolutely would!!!! Came in on Sunday, waited in their long ass line of a drive thru for 30 minutes probably because everyone was pissed they order ICED drinks just to get up to the window to be told they have no ICE! Finally got up to pay I had ordered a few ICED LATTES instead of being told while I was ordering they do not have ice I ended up with "iced" lattes but without one thing... the damn ICE lol. So I had asked if I could please have some ice, and at that time was told they did not have ice at the time because their machine was broken. Fine, that is fair just wished I would have been told that while I was ordering so I could have gotten something else lol. The drink was awful to say the least, took two sips and was done with it. Waste of money in my eyes! I called later that day to see if I could swing by and have the three drinks remade WITH ICE. There wasn't a problem, told me to come on through and they will "happily" make them for us. I get there this morning WITH the FULL drinks with maybe two sips taken from them, and my receipt. Waited in their long assss line again. Just to get up to the window to speak with a so called manager "Jaleen" who pretty much told me there was nothing she could do for me ALTHOUGH I had the full drinks, and the receipt! She even acknowledged that their machine was down that day but for some reason were still proceeding to sell ICED drinks ? THE BEST PART IS; she then offered to put ice in my now 3 day old drinks!!!!! AND she took the drinks back into the building although there is a whole ass pandemic going on, and those drinks have been in my house for 3 DAYS!!!!!! What if I have been exposed to COVID!!!! So unsafe, and unprofessional. I am still in disbelief the way this was handled. Instead of remaking a $4 drink she offered to put ice in a 3 day old drink... despite having the full drink, and receipt, BLOWS MY MIND. I would understand if I didn't bring the drink back or maybe brought it back half drank with no proof of purchase and no valid reason! BUT it was clear she was aware of the situation that weekend with their ice machine!!! JALEEN should absolutely not be in charge of that store. Keep treating your loyal customers that way, and you won't have none! AVOID this location at all cost, they allow employees to bring touched product from the public back into their building from the drive thru, and management does not acknowledge to make their faults right. They may be exposing you and your family to COVID! Plus their coffee is shit! Go to STARBUCKS they will never treat you that way! read more

I came in today to get the pumpkin signature latte with whip cream and nope they didn't even do that at all ... I also got my boyfriend a drink that he always gets and they didn't do it correctly either .. not going there again there's always a issue there read more

The girl at counter was wearing the same gloves as she took my order. Used the computer and went on to grab the donuts. Same gloves. We could see her really long pink nails where poking out of the gloves. So gross. I asked her to change her gloves and took new ones then when went to the back. I assume they were changed. But later had an attitude just throwing our donuts on the box. So rude. Never even came back to give me my receipt. read more

Please be careful if you are going through drive thru. I had to have the gentleman at the window get me new donuts. Since I watched him wear the same gloves without washing or put new ones on, take my card, never changing since the last car, and grab the donuts we were buying and put them in the bag. Really gross read more

I don't drive thru anymore because of the bad service And Mobile isn't any better. Took them 30 minutes to have my mobile order ready and I got a cold/ burnt wrap read more

Dunkin' - Donuts Near Me - Goodyear, Arizona

This is probably my all time favorite Dunkin - and boy I have been to many!!! I work early mornings so I'm already there around 5 -5:30 am. The entire staff is awesome, i have gotten to know the shift lead there kylie and she is super sweet and super personable. The way I'm treated there starts my days off good !! :) read more

First, I just want to say that the food and drinks here are totally fine and standard for Dunkin' Donuts. My main issues with this location are related to other things. We don't go here all that often, but when we do there seems to always be some issue. For example, a couple of weeks ago the oven was down. This has also happened in the past, so we were unable to order breakfast sandwiches. Another time, I went through the drive through and ordered an egg and cheese on an English muffin and a maple frosted donut. I checked in the bag and saw a sandwich made with a croissant, so I told the cashier at the window that I may have been given the wrong order. Nope. It was mine. Apparently they ran out of English muffins and decided to just make it on a croissant. I was fine with it, however, I don't think it is right that she totally would've let me drive away without informing me that they took it upon themselves to alter my order. What if I didn't want/like croissants and paid for something that I didn't want? Also, I had to remind her to go and get the donut I had also ordered (and paid for) and I didn't check the bag before driving away. When I did look at it, it was also not the maple frosted donut I ordered. Was that because again they were out of maple so they just gave me whatever? Who knows? Honestly, I want to give this location a fair shot, but it seems like every time we try it, there is some little incident like this. Something broken, out of things, incorrect orders, etc. I'm pretty forgiving and understanding, but I just feel that this location doesn't run as smoothly as it should to deserve more than 2 stars at this point. read more

Decided to try and get some donuts. Said no donuts but Only has sprinkles and m&m, asked for 1/2 dozen of sprinkles and got mixed. Order an iced coffee and they did not get it on order! Everything messed up and interesting no donuts when the staff is sitting there stuffing their face with donuts. Could see all 5 staff standing around and not paying attention to anything. Will NEVER go back!!! read more

Dunkin Donuts on Estrella pkwy in Goodyear need to pay attention more. Every time I go there I always get what I don't ask for. I know what my kids like and I specifically ask for what they request. Chocolate Bavarian Cream does not me you give Bavarian cream with powder sugar there is a difference . You expect me to pay I expect to get what I ask for. Also you guys do not know how to make coffee it always tastes like I'm drinking all milk if I wanted milk I would order milk. Maybe you need a manager that cares read more

so disappointed! last week we drove through just have cold coffee. tonight we got baskin ribbons ice cream from this same store and although we paid for regular scoops we were given child scoops. when I worked at baskin we had to practice scooping before every shift. There is no way these were regular scoops. I know the difference! I whole heartedly suggest you drive the drive The extra distance east on Van Buren and go to the Avondale baskin robbins. read more

Dunkin' - Had to put the single scoop in a double scoop cup because they were out of lids. - Donuts Near Me - Goodyear, Arizona

I love this Dunkin I always go to this location and they always treat me great and know what I get I am a regular they know me by name

It sucks this is the most convenient Dunkin because the service is always slow, the staff never smiles, and the sandwich station always seems to be broken so they are never serving hot food. How is America supposed to run on Dunkin when my local Dunkin is never properly functioning read more

I have gone here a few times and it's been fine i went this morning and waited over 30 minutes in the drive through! I have never waited in a drive through line so long it was frustrating because i couldn't leave because of the curbs. I got to order and when i told them i wanted a breakfast sandwich the lady said the "oven was overheated" so i waited 30 or more minutes for nothing! Such a disappointment. Please do better. read more

I have tried to give this location a try a few different times and today will be the last. Pulled up to the drive thru with 2 cars ahead, figured should be quick. NO...... we sat in line for at least 20 minutes. Placed my order and was given my total which was way more than it should've been. I get to the window and wait another very long 3 minutes. The manager was busy reprimanding the new employee. I asked the woman at the window how much the donuts were, she did not know. The snotty manager came over and gave me the price. I reminded her that the coffee was on special for $2. She proceeded to tell me that that was only for iced coffee's. I reminded her nicely that I did in fact order an iced coffee. I am now finally on my way home after 25 minutes with three chocolate longjohns, iced coffee and two happy kids. We finally get home and open up our bag and two of the chocolate longjohns are sandwich together with the iceing facing each other and the other one on the bottom with the icing facing the bag. Needless to say all of the icing was rubbed off the donuts. Now I'm super annoyed. I go back to Dunkin' Donuts and as I'm walking up the manager is standing behind the counter and staring at me with that nasty look on her face, I don't think she realized I could see her. Upon walking in she quickly greeted me with a fake condescending smile, I handed her the bag and asked her if she could please give me three new longjohns as these were thrown into a bag and completely unacceptable . At this point she decided to call out another employee right in front of me, She told me that she could not, that after the donuts are handled and put into a bag it is no longer their issue. Completely flabbergasted, she said as a courtesy she would switch out my donuts this one time. I told her that she should and that's why they have the white tissue paper to go between. She told me they could not use those and that it was against health code. I finally asked for my money back and left. Not exactly sure what's worse the fact that this is the third time I have been there and the donuts are always stale, the lack of training and knowledge of employees. Or the snotty manager with the absolute worst customer service. I'll stick with Sunrise Donuts. Always fresh and always polite. read more

Been here once or twice this time they had no doughnuts on display and only had 4 doughnuts in the store which I thought was strange the clerk said well we close in 40 minutes, so I guess you don't need doughnuts in a doughnut shop for at least an hour before you close and people if you are wearing masks speak up will probably not go here will go to Qt down the street. read more

Only went there twice and both times were the same. How are you a donut place and you never have donuts ready. You would think the most popular donut is the glaze donut. Never have them ready it seems like it. I guess the 3rd times the charm. read more

Served a slightly warm cup. Then offered a hot cup which was full of grounds and bitter.no wonder this brand is getting it's tar licked. Shame ful. read more

Never been here and won't be back. walked in and the customers had to tell you it is mobile orders only no hot food donuts only went and ordered none of the workers spoke to anyone they just piled up orders and you had to look for yours the donuts were stale and I was there at 8 am disappointing a large coffee and dozen donuts for 18.00 was not worth it read more

This place has very poor management. Employs don't care about customer's time and money. Eveytime I go I waste my time. Today I wasted my money too. I paid and got as always the wrong coffee, a greasy donut and no grilled cheese sandwich made. "I don't know" it was the answer when I asked for it. Not coming back here anymore, I gave them too many chances!! read more

I've had a bad experience at this Dunkin almost every single time I go. Extremely long wait times in the drive thru and the staff is extremely slow and unfriendly. I've waited 30+ minutes in the drive thru before and they almost ALWAYS get my drink order wrong. Earlier today I went and there was *one* car in front of me; I was expecting it to go fast, but nope. Took almost 10 full minutes for this car to get one food item and one drink. When I got to the window, the girl was extremely confused about my order of a medium iced coffee with oat milk and kept running it over with me about three times. I ended up getting a large iced coffee oat milk and sugar, which I did not ask for. Honestly unbelievable... management needs to train employees here better. I understand mistakes happen and nothing is perfect but I have a bad experience every time I attempt to come here. read more

Its shit, ive gone multiple times to order a shake and every single fuckin time that i go, they cant make them bc there machine dosnt work. If i could give it a zero rating i would. read more