Worst location ever. At this point they need to shut it down, start over, and hire employees with actual customer service skills.

For the past year, I drive by this location in Euclid off of Lakeshore Boulevard. For the past year, I have been disappointed in the service from the staff that works there to the quality of food that is produced. The staff is rude and do not greet you or even listen to fulfill the request of your order correctly. The quality of food is poor. My order on multiple times over the past nine months have been inaccurate. Into my dismay when I get to my office and open the bag only to see that the quality of food or an item is prepared incorrectly. I'm not sure that this location is even worthy of being open and in time I hope that it will close if they cannot teach their staff how to be customer service oriented and listen to fulfill an order correctly. They are good only for donuts and coffee. That's what they should stick to and maybe teach their employees how to be respectful. read more

Well made drinks, fast service, and clean environment. Overall good restaurant, one of the better dunkin's i've been too.

Very rude and argumentative. I ordered my food in the drive thru. When I finally made it to the window, I asked for sugar and creamer for my coffee. The rude clown at the window wanted to check me about when to ask for cream and sugar. Lil boy please check your manners/the lack of manners. I guess you don't understand what respect means. Your parents didn't teach you that . It must be a cultural practice. Respect your elders!!! read more

We utilize the drive-thru, as my co-worker has 4 legs! The personnel are friendly and efficient, and, according to my co-worker, they make the best pup cups! (And the human food is pretty good, too!) read more

This place sucks especially if you come after 12 o'clock & or on the weekends. They take 20/30min just to get through the drive-through & some reason the doors are locked on the weekends read more

This management is terrible! These people have a problem with giving cream and sugar in your coffee. Customer satisfaction is at the bottom of their priorities. When you order a coffee here the attendant intentionally repeats it back wrong or waits till you start driving away from the speaker then tells you how she wants to give it to you. Just make sure when you get your coffee to sip a little bit and you will find more times than not that it needs to be fixed. This manager must have a hard time getting cream and sugar! It's sad because this is a great location and they could do way better! read more

No bad review to the workers but bad to the store, I don't think anyone should want to try anything that's served here. I was in here to purchase a donut but there's knats flying all over the donuts possibly laying eggs on them or eating on the donuts, I'm sorry but that is highly disgusting... read more

Went to get my Birthday coffee and they charged me for getting Espresso shots!! Never happened before!! Disappointing! read more

I love a good bacon, egg and cheese breakfast sandwich, and this dunkin location usually delivers. The parking lot location is pretty dangerous and difficult to navigate, especially to find the drive thru entrance, but the service is always friendly and the food turnaround is quick. While the sandwiches are consistently hot and delicious, the hash browns are the opposite. Be cautious with the breakfast potatoes at this location because they can appear burnt but are regularly under cooked. I am not sure if it is old oil used or if they are just under cooked or maybe just a poor supplier because they don't even crisp up in the toaster oven for me. So, sandwiches, service and speed are good, hash browns, location and parking lot are bad. read more

Dunkin' - Bacon, egg, and cheese bagel consistently good for a breakfast fix - Donuts Near Me - Euclid, Ohio

Employees were very rude i don't even play that, my cheese croissant sandwich was very burnt-extremely crispy. I just feel like you guys should work on this if i'm spending so much money on a week to week basis. My dragon fruit refresher is not refreshing. chocolate coffee drink was too chocolatey the ratio was very improper. Please work on this if you want my money for the near future. read more

This is a tough Dunkin to review, because it has some pretty bad qualities but pretty great workers that make up for those qualities. Most of the workers are nicer than they look- which is great when they constantly mess up orders. Every other time I go here, something is messed up whether it be an entire sandwich or the wrong sized coffee. The one memorable experience I had was ordering my regular - veggie egg white flat with cheese on a croissant- and opened my sandwich in the car to find it had bacon. I was pretty mad and went to go storm back in, when someone on their BREAK noticed me and immediately offered to go remake it. Everyone was apologetic when I went back inside for my new sandwich, and they all seemed pretty genuine. Not happy with their ONE cash register up front. It makes taking orders difficult for them and that's when things start to go wrong. There always seems to be one too many workers back there.. Decrease by one worker increase by one cash register and they'll get much better. Normal Dunkin food, friendly workers, fresh coffee, but constant mess ups. If you're going through drive thru, make sure to check your order in the parking lot before you leave! read more

Dunkin' - Asked for double cheese and got double bacon... But I'm vegetarian.. It's okay though they remade it! - Donuts Near Me - Euclid, Ohio

This place is awful.. 1st they will repeat your order and still get it wrong. And by the dumpster it's food all around. Like they dumped it on the ground instead of the can. I called the city on them to make them get it up. I just don't know what happened to this place just nasty. Just go on down to other 1. read more

Great place to grab a cup of coffee and a snack clean inside and donuts muffins always fresh! Friendly staff as well . They do the number one thing I like pass grounds inspection no coffee grounds in my cup . Outdoor seating as well ! read more

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Go to ANY other Dunkin but this one! Yesterday I ordered a chocolate glazed donut and a jelly donut. Told to move up. Wait forever because the person in front of me apparently ordered one of EVERYTHING. Get to the window. Pay. Get told they are out of chocolate glazed. No problem. Just give me two jelly. Oh wait. Out of those too. So i just sat in line forever and I'm not getting donuts. Fine. Go back today. Still no jelly donuts. Wtf?! You are Dunkin' Donuts! Get it together!! read more

My first visit at this Dunkin Store did not go well due to having to wear a mask while asking for several different donuts so for the misunderstanding this may have caused I apologize ,After speaking to the Store Manager I am assured this incident will not happen again I must add these are difficult times we are going through with Covid19 lingering the concerns and efforts to continue to do business and be as safe as possible while doing so This Store is always clean the Donuts always fresh the coffee hot and tasty I am glad this store is in the neighborhood and is Senior Friendly I will continue to visit this Dunkin located at 22200 Lakeshore Euclid Ohio 44123 keep up the outstanding customer service!!!!!! read more

So we went thru the drive-thru yesterday after a visit with family. I ordered a drink , donut holes , three sandwiches , and two donuts ! What I got was no drink , two sandwiches , no donut holes , and two soggy donuts ! The girl checking us out may have been drinking. Who knows. We really couldn't understand her. Dunkin' Donuts used to be a place we love to go with our kids but lately every single Dunkin' Donuts has been a horrible experience. With experiences like this it won't be long before something takes over ! read more

Dunkin' - I was pretty sure I ordered a sprinkle donut for my little girl , not a soggy donut with the sprinkles possibly licked off ! - Donuts Near Me - Euclid, Ohio

OK I know I know I'mSupposed to be writing a review about the service the service is fine but the price gorging is ridiculous I've been coming here since December and been ordering the same product it started out for $2.40 and now it's up to $2.79 I don't understand why the price gorging I'm going to Dunkin' Donuts for sometime and there are two other locations this still charge $2.40 for the same thing I think is this is a robbery and I think it is wrong to take a vantage of people because there's no other place to get coffee because it's near Low social economic area read more

Dunkin' - the outside of a dunkin donuts store - Donuts Near Me - Euclid, Ohio

The service was excellent. The workers remembered my boys from the last time I was in and what kind of donuts they liked. I very much enjoyed our visit . We will definitely be back read more

The Dunkin' Donuts at Willoughby Hills, new store within last year. Does not show up on map. No hours posted on door. It was 8:45. One worker inside ignored us. Tried drive through and still no response. One other customer behind us. Two stars as one would be to mean. And cannot make a left turn into store so you'd have to go around another shop to drive into store. read more

This has to be the worst DD! I bought 4 donuts and 10 munchkins and they put it all in a small bag! By the time I got home I had a bag of mush! I put them in the refrigerator thinking that would solve the problem but it didn't all the frosting came off the donuts. I called them and the girl that answered the phone had a attitude. So please don't go here if you want good service!! They deserve 0 stars! read more

Just bought a Coffee Roll at the drive thru - it was one of the best donuts I have ever had. I know Dunkin gets a lot of criticism, but that was a great donut. read more

If I could give ZERO, I would! Here twice in 2 days. The staff needs complete training in all areas. Today, I came in w/ my wife & daughter and the store was empty. The girl behind the counter kept repeating my order as something else. Hers ears didnt work. A mgr came over and did the same thing. I walked out with something I didnt order & they over charged me. To top it off, my daughters sandwich had a hair in it! And of course it was crowded now when I left cause all they can do is make coffee. Pathetic! Save ur self aggravation and go somewhere else! read more

By far, the worst Dunkin I've ever been to. I've been there multiple times - and having to walk out without service as I waited over five minutes and the line didn't move. At one time, there was only one person in front of me. I've never, ever, in my 10-ish visits there, had an accurate order. Either things were missing and needing (multiple) reminders and 10 more minutes of waiting, or the beverage isn't brewed correctly/in the right cup/to temperature. Not one person in this place knows what they are doing, how to run the store, or how to talk and take care of customers. This location is literally across the road from my house, and I will not go to this location. read more

Horrendous. 3 strikes, never coming back. First attempt-attempted to order 2 shots of espresso mixed with hot water but was told that they don't sell espresso. Second attempt-waited in empty drive through for 3 minutes when finally someone calls out through the voice box, "I'll be with you in a sec." 5 mins later, drive through still empty and no answer I drove off after attempting to call for the attendant. Final attempt- ordered a black iced coffee and when I pulled up to the window the guy looks at me with the drink in his hand, turns away from me and starts a convo with a coworker while I wait for a few minutes, finally I pay and he shuts the door in my face after handing back card. Extremely unprofessional, rude workers with little job knowledge. I'll never be coming back here or Dunkin as far as I'm concerned. read more

Bad place! Employee doesn't listen properly and are always in rush to make coffee. Never get the coffee you like (it is not like that my taste is weird, I get the coffee that I like in other dunkin donts) This place is not recommended! Try to go to another dunkin! read more

First time here. Everything you need to know can be seen in the looks of the employees faces. Ordered a quad espresso. Watched the manager pour the overfill trough into my cup and then try to hand it to me. Have attitude when I asked here to remake it. Not a smiling face in the whole building. read more

I use to go here everyday but lately they have some new people in there. That just talk to you with no respect at all. I order medium black coffee all the time and I asked for a doughnut. Then she repeats my order by saying how many creams and sugar so I asked her to repeat my order she says black coffee and a doughnut. So why would you ask me about cream and sugar? She says because everyone gets cream and sugar.. then ask me was I stupid.. coming from someone who asked did I want cream and sugar in black coffee.. lol I stop going there. I now go to dunkin by my job. read more

Pretty bad. I call these donuts the petrified donut shop. Hard as rock! Went in morning. The place was filthy. Will never go in again. They are luck i gave them only one star. They should knock this building down. Save your health and give more parking space to aldis. Just my opinion. read more

This review is long overdue but... How is this location still open? The customer service is absolutely horibble and they never get my order correct. I live in Euclid and while it's very convenient for me to go to this location I decided two weeks ago that I would not return. Why? I'm glad you asked. I enter the establishment and could tell there was a lot of commotion taking place. As I stand in line I could hear an employee yelling and fussing at another employee. This yelling and fussing eventually turns into a full fight. Everyone working stops and runs in an attempt to break it up. Hey, I just want iced coffee not a show. While I'm waiting on my iced coffee one of the employes involved in the fight comes up to the counter and demands her tips. The manager pours them all on the counter and says "count them". The employee says "I don't feel like counting them" and proceeds to just stand there on the phone explaining what just happened and why she was going home. Unprofessional is an understatement. If this is new management, how was the previous management? I'll pass this location and go to another one. read more

I was ordering my food and the girl behind the counter was brushing her hair! Around the food! Don't forget all of their awful attitudes. I will definitely never come back to this location read more

Most trash Dunkin I've been to. This girl was sitting on her phone and ignored us for 10 minutes while on the clock today. We had to get her attention multiple times before she slowly and poorly took take of us. Was a horrible experience coming from someone in the service industry I'd fire her. read more

Unfortunately, I have to agree with most of the reviewers here. I had a coupon for a free donut with purchase of a beverage. I wanted a pumpkin donut and a small coffee. They tried to give me an iced coffee and a glazed donut. I took the glazed donut (tiny, by the way), but made them give me the regular coffee I had asked for. The coffee is not what it used to be: very watered down. You're better off going to McDonald's. read more

If there wasn't one gentleman there that actually engaged his customers with a smile and small talk, I'd give the place negative four stars. The rest I've encountered are perfect examples of bad stereotypes of urban living. Bad grammar, don't give a damn attitude, and basically put an otherwise even-tempered man in a bad mood. Methinks not indeed. read more

Worst staff imaginable. Type of place where the workers get mad when you order coffee. Never coming back here again

Every single time I have ever come to this Dunkin my coffee tastes wrong...very watery, something funky with it. Every. Single. Time. I have never had my order taste right at this location and neither have any of my friends or family. The food is good, but if you want coffee I would suggest going to another location. read more

I went early one morning to get a couple of boxes of coffee for a company event. The cashier was agitated by my order. She exclaimed to her coworkers that, "it's going to be one of those days". She proceeded to slam things around, clearly irritated that I had the nerve to place an order like that. I will get my Joe elsewhere next time. read more

Have to agree. Poor service. Not very professional. However, got the order right and the food was consistent.

I ordered a chicken croissant and old fashioned caked donuts for lunch. I requested a large cup of ice water and was informed the cost was $1.00, but I could receive a courtesy cup. I proceeded to the window for payment and said "I can not believe a cup of water is $1.00" a young lady proceeded to inform me a cup of water Indeed cost that. After expressing my disbelief I left. I checked my bag and missing were the two donuts I wanted. I went inside the store and stated "While you are reprimanding me for my thoughts and opinion you should have made sure my order was complete." The young lady was very admiment with proving her point, I provided a quick lesson in customer service and proceeded to leave. A gentleman approached and asked if he could assist. I reiterated the conversation and suggested he provide customer service solutions because never should his employee been that engrossed in a conversation. I am not an difficult consumer, but I refuse to accept mediocre service and I am spending money, I will never return to this location and I am placing a call to their corporate offices. read more

This particular DD has a tendency to get your orders wrong. The food is good the service is ok. I don't think I've ever gotten home and opened a bag from Starbucks to find everything was incorrect. Here you have a 50/50 chance. Check everything BEFORE you leave the location. read more