order cold brew ,drink like water add sugar， I think they should be a little more professional read more

Dunkin' - Donuts Near Me - Ephrata, Pennsylvania

This is for the other dunkin on quarry ridge in ephrata. The management really sucks. very unprofessional. some employees are polite and others swear. i used to go there often but as of today i am done. read more

Lady taking drive through order was not very friendly. 12-10-24, 10am. Ordered 2 donuts for $3.18. Pulled up to window. Gave her a $5 bill. She handed me change, and I said, "keep the change." Suddenly, she was nicer, friendlier, smiling and said, "have a nice day." I drove away looking forward to a donut. Hadn't had one in months. Took one bite....it was a day old. Not fresh. Extremely disappointed. Threw the food away. read more

Run by children. No management in the evenings. Consistently out of items. Management told employees that "unless it's a family emergency or on your death bed" you may not switch swifts. What kind of management speaks to their employees like that? read more

If I could leave no stars I would. They were slow as molasses and the cashier kept touching her nose. I didn't order anything hard, but it took forever to get my food. read more

The quality of the food was horrible. they failed to give me what I ordered, the establishment is in shambles, the service is even worse taking forever complete a relatively simple order while it wasn't busy. read more

This Dunkin was absolutely the worst for quite some time. I had stopped going here at all, until a couple months ago when I decided to give it another try, and I'm glad I did. It seems like they have an entirely new staff and management and I've started visiting this location again multiple times a week and I always have great service and get good quality food/drinks. Great job on the turnaround! read more

Congratulations are in order! OWNER, LISTEN CAREFULLY. This WAS the worst Dunkin in the nation. It is now the best one that we go to . We now drive out of our way to come to this location, and do so many times a week. You got a good manager and good employees finally. It probably means you started paying a better wage. Great product and service pays a fortune over the long term. It's amazing how many capitalists don't understand this. Anyone reading this: this is the location to go to now. The snackin bacon is incredible, the sandwiches and donuts are perfect. The service moves at light speed. 10/10 FINALLY. read more

I've been here a lot over the past 4 years. Over the last 6 months or so I've noticed things have gotten A LOT better. My order used to get messed up often and they used to write on a receipt to come back and reorder if they ran out of something that I ordered via mobile. They often closed at 2pm because of a lack of staff or opened late for the same reason and it as just generally unreliable. More recently the staff have been friendlier, my order is correct, and if a refund needs to be made, they put it right back onto my app which is infinitely more convenient. The store is now open when they say they will be and seem to have gotten their issues under control. I used to go to a much further Dunkin that is still on my way but now don't need to as this location is now even more consistent than the other. read more

This place is an absolute joke. They were out of donuts at 7 AM. How do you run out of donuts that early in the day when you are freaking donut shop? read more

Double check your order & count your change! Few times it was closed because nobody wanted to come to work. Even heard the delivery guys left there order in the parking lot because nobody showed up. It's not really a good place for this business. The drive thru sucks trying to get in sometimes. read more

This location needs to be shut down! They are supose to open at 6 and we go their at 6 and no one is thier until around 9! They run out of donuts even before noon. The wait in drive though is 20 minuts long everytime! And if you ask them whats going on the cop an adittute with you. We go to the one in denver now they have quicker service, Freindlier and always well stocked. read more

Update: This location is still awful. Every single time I have stopped here my coffee or sandwich has been made/tasted different. There is no consistency at all which is extremely weird considering this is a franchise. Also, they are constantly saying they are out of items. How the heck do you manage to run out of things when you receive your order twice a week? It is worth the time and gas to go to the Dunkin in Leola is you can: the service and products are much better! read more

If you are coming from Akron you cannot turn left from either 272 or Rothsville Road. You have to do a u-turn so you can enter. Why??? Had a craving for a cream filled donut this morning. Surprise, they were out of cream filled and other flavors as well. Evidently someone came in earlier and purchased 11 dozen of donuts. I guess the couldn't make any more. What a disappointment. read more

This place is absolutely ridiculous. The children running the place need some supervision. Since the place is newer I've given them some grace but this is an ongoing shit show. Don't have the size cups I ordered, don't have the correct lids for the cups, child's play rather than being fast and efficient. I just ordered a large cold brew w/ 4 shots of espresso and rather than telling me they don't have large cups, they just give me a medium and small. Having 2 cups flying around my vehicle as I drive isn't really ideal, but hey I was told to have a great day. The issues are on going. read more

I was super excited when they finally opened a Dunkin' Donuts in my town since I moved from an area that had multiple Dunkin' Donuts and I went often. This particular Dunkin' Donuts I am often disappointed with. First the parking lot it super inconvenient and the drive through lane is super tiny! Next half the time I go they are usually out of something I want to order whether it be food or a drink, like today for example I wanted a caramel iced coffee an they were out of caramel syrup and it was only 11:30am. When they do have the items I want they are great and I don't have any complaints about the drinks/food itself. It is however rare to go to this Dunkin' Donuts and get an employee that does not have an attitude or get someone who isn't trying to rush you through the line. read more

Pros: Mint tea is hot, flavorful, and hits the spot. Donuts are fresher than DD in Denver. They also told my husband about packaged coffee deal that Denver DD didn't mention. Good location. Some staff friendly and welcoming. Cons: Some staff could be more hospitable. Woman's restroom needs attention-good cleaning and keeping soap dispenser filled. Getting in and out of parking lot is not convenient. read more

Horrible service ! Very slow service.... need more employees to keep up with the business. They mess up more orders then they get right ! Horrible managed store. Walked in today, 2 employees and the couple in front had been waiting 21 mins. for 2 coffees. read more

Two stars for the slow service. I came in at 9:30 on a Tuesday and ordered a medium black hot coffee. There were only two other people in the store, and it took a surprisingly long time to prepare my simple order. This Dunkin was well stocked on donuts though, and the lobby was clean, but it doesn't make up for the slow service. I can't begin to imagine how long they take with more complicated orders... read more

First the parking is horrible and once the pizza place opens, I am sure it will be next to impossible. First thing in the morning on a Saturday around 8:30am ish you would think that their donuts would still be fresh, WRONG. Our donuts taste stale and several options between the holes and the whole donuts they were out of. When we walked in we were not even greated and barely were acknowledged when it was our turn to order. My suggestion would be drive 5 minutes down the road to Giant who has far superior donuts and are far fresher than the actual "donut" place Dunkin Donuts. read more

Horrible experience! After having to give our order twice at the drive thru we were served coffee in paper cups with cold drink lids that also didn't have a sleeve. The lid popped off spilling hot coffee all over me and my car. When I finally got to drink my coffee I realized it was not the right order. read more

I've been to this Dunkin several times since we moved here in October and the staff have always been SUPER friendly (like not just polite but fun and in a great mood). Seriously, they're awesome. I've never waited too long in the drivethru even when there are a few customers in line ahead of me. It always looks clean inside. The donuts and coffee (even the decaf) are fresh and delicious. Highlight for me is the staff. They deserve raises. read more

I've had great experiences there and not so great ones. They have messed up my orders a few times, though gave me something to make up for the mistake. I love how they offer my dog a donut holes. There is one girl that works there with short hair and tattoos, that is very VERY rude to people and I've seen to the staff too. Someone needs to give her a happy pill, she always looks mad! read more

Super slow. So far sitting for 20 mins and haven't made it to the speaker box Only 3 cars in front of me.

The WORST Dunkin I have ever been to. I have never written a review and I am usually a very understanding person. I have had several negative experiences with this Dunkin Donuts but have continued to go there because of the product. Today was the last straw. I went to Dunkin Donuts looking for a pick me up. I saw their hours online and it said they closed at 7:00 pm. I got there around 5:50 pm and the drive through was closed and the doors were locked. I was shocked and even tried to open the doors. They were locked and there were no hours posted on the door. I am SO DISAPPOINTED. There was also another confused customer outside trying to get in as well. I even tried to call and it went straight to voicemail! But what's worst is that the mailbox was full. If it were possible I would give this Dunkin a 0 star. I have many more horror stories from this Dunkin but I could not be more frustrated. Don't go here! read more

I bet you can't find a worse DD....never open on time, takes way too long, staff always complaining, understaffed in prime hours and a serious lack of training. Really, it is easy for me to stop in here once or twice a week and I enjoy DD coffee, but it leaves me disappointed every single time I go there. One lady didn't serve me in the drive thru the other day 30 minutes after open time...saw her looking at me as I pulled around, then she turned the lights on after I left the parking lot like she was now open. I often drive from Ephrata right by this one to go to out of my way to Leola where they are 5 star. Corporate should really get involved here. I have had a handful of "normal" trips here, but this review sums it up. Just terrible, all the time. UPDATE I have stopped going here for a long time, figured time might heal. Nope. This place is still terrible. If you want to be late for work, go here. If you want to wait in line for something they don't have, go here. If you want to stand inside and wait since the drive thru is wrapped around the building, you will wait 15 minutes for someone to look at you. Mainly because the "Manager" is smoking a cigarette right outside the front door. Do yourself a favor, WAWA is 1/4 mile away. Get out of your car and go in WAWA. I cannot even begin to understand how an Owner can tolerate such poor management from a business. I could go on and on with my experiences here. JUST DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE. NOT HERE! read more

Never have I ever had a customer service experience like I did this morning. I placed my "on the go" order and when I got there I pulled in at the back of the line at the drive thru. After I finally made it to the speaker to tell them I had an order, I just sat there too. I sat in line half an hour to get to that point. After about 5 minutes an employee came around the building and said "the store would open for 30 minutes, the manager lock the store and went to another store leaving us locked outside. I had already paid in advance and was not will to wait another half hour. The manager said nothing before leaving and left employees locked out of the store. This location has ALWAYS had issues but today was the final straw. The wife and I went there almost everyday and spent a good amount of money there....no more. They both through managers on a regular bases!!!! VERY POOR CUSTOMER SERVICE read more

Every morning that I have gone to this Dunkin they are never open even though it clearly says they open at 5am and the open sign is on but the doors are locked. If the people are lazy and don't wanna work and open the store when it's suppose to be opened then maybe they shouldn't have a job. And everyone there complains about the customers and other employees. read more

I stopped in for a mid-day coffee January 1st. They were inside but nobody answering the drive up. I pulled to the window 3 workers saw me but NOBODY even walked over to the window to say they were closed. Unbelievable. read more

Second time ordering from this dunkin, ordered ahead and still had to wait 15 minutes when I got there. They were out of everything I ordered and said there was no supervisor there to do refunds. read more

I ordered through grub hub and paid for my order. Once the driver arrived they told him they didn't have half of what I ordered and told him there was no manager to talk to. I got the bagel I ordered but it was burnt and disgusting. Never order or eat from here, it just seems like they don't care or even try to make the orders right. read more

This place sucks you don't get the right drinks then you tell them and they just laugh and say have a good day don't go here anymore

This place is a disaster! Service is insanely slow and they barely get your order right. Ordered a frozen hot chocolate and turned out I was given a frozen coffee. My boyfriend ordered a black coffee and got a coffee with cream and sugar he couldn't even drink it. For this place being somewhat new you would think they would be better trained and learn how to make coffee and take an order. I think we'll stick with Sheetz read more

Is service here the worst, or what? Long lines for no reason. Adds as much as 10 minutes to your commute even if there are only 2 cars ahead of you. Coffee is good, so there's that. They are struggling with getting good employees. read more

This place is getting worse and worse. Enough with the spaced-out drug addicts who move in slow motion and can't do anything right or quickly. Waited 10 minutes for a cup of coffee when the 2 cars ahead of me had simple orders. They told me they were of out XL cups (how did that happen? Everywhere else has them.) So they charged me for an XL but then handed me a large. A dopey, spaced out kid at the window asked for my debit card. My cup of coffee is not ready even though there are 3 people in the kitchen standing around doing nothing. He said he could also give me a small cup of coffee so it would "even out". I told him that I only wanted to hold one cup of coffee. Frustrated, I asked for a refund. (I am over this place.) He refunded a large cup. I complained. He said they refunded a large cup since that's what I got. I said "but you charged me for an XL you just didn't have big enough cups so you handed me a large." Blinking and staring blankly for a moment he walked to the register and handed me 2 quarters. I have spoken with the manager of this travesty more than once about the staff. She sounded frustrated about the employees and that "new people are starting". That just isn't good enough. If the owner is serious about making a go of this place then that person should be on-site until things are in order. This is a fault of management/ownership. Fix the employees or replace them. I have been in the position of hiring Lancaster born-and-raised employees and it is very challenging. Other locations have found a way to do manage it, though, so that's no excuse. Perhaps it should just close since they clearly are not serious. read more

20 min for a sandwich and a coffee. This location is chronically understaffed. The staff was trying to keep up but there were only 2 people working during busy morning hours. read more

This Dunkin' Donuts has always been a little slow to begin with but lately, I have been waiting over 5 minutes in drive thru for a simple drink. No food. One time I went and waited for over 15 minutes. It made me late and when I got a chance to order, I just drove off. The sucky thing is that there is no way out if you want to get out of the drive thru lane. So if you want to leave and there are cars ahead of you, you're stuck. Please get better management on this store! I don't understand only one person working drive thru & the front lobby is closed. If workers are quitting, look at management. I type this as I am waiting in line right now for over 10 min. Never again. read more

This Dunkin Donuts is in sad shape. I go there quite often because it's close and I love Dunkin Coffee. From the time they have opened it has always been hit or miss as to weather or not they would have any donuts left. Lately though the store has had some even worse problems. There used to be a manager there named Omar, when he was there I knew my drink would be correct and the staff around him we're great. There seems to be nothing now but teen kids that are more worried about having fun than working. The other morning I went at 9 am and the lobby was closed even though they should be open. Two days later the entire store was closed down with a sign on the door it wouldn't open for 2 days. What is going on with this store. It shouldnt be this hard to run a coffee business. Please fix this location! read more

This is absolutely the worst Dunkin' Donuts in this area. Their turn over with staff is never ending. The owners or managers are never there. Last Friday morning they were closed because their employees quit. Do yourself a favor and drive north on 272 to the Dunkin Donuts in Denver. They know how to make their food/drinks and the have excellent customer service skills!!!! read more

Service is terrible. Always out of something. This time it was large cups. Last time it was most of their donuts. If you can... save yourself headache and go to the Dunkin Donuts in Denver or a self serve Speedway. read more