I had a horrible experience beyond horrible! I waited at the front for over 30 minutes, and to make matter wrost the staff was just standing around on there phones! Then my iced chi is completely wrong i asked for oak milk because I have stomach promblem, and got whole milk asked if i could change it and they refused to fit it! And I have coffe grounds in the bottom of my drink I don't understand how coffee grounds get in a bottom of a drink that has no coffee in it in the first place! If i could give this dunkin a zero for a review i would! read more

Dunkin' - My Ice Chai Latte has coffee ground in it! - Donuts Near Me - Elkhart, Indiana

I haven't been to this location in a long time because of the horrible customer service. I went today and it was completely different. Everyone was warm and kind. They were extremely efficient. The donuts and drinks were perfect. I was very impressed. read more

Service is TERRIBLE at this location. we stood waiting for anyone to greet us and fill our order. We will not return.

The lady was nice, but when I asked for an iced white mocha I had to explain what it was. Got the drink and it tastes terrible. Not to mention the employee's car was parked directly in front of the door. Not going back. read more

They have the best hasbrowns ever always greeting me at the window with a great attitude!! Never messing up my order the girls there are very nice but if your a old grumpy wondering what's taking the line so long when there's only 2 underaged girls working there alone..then maybe you should ask yourself "why did I come here ordering a drink that will give me a heart attack at my age:(" read more

Dunkin' - Sourdough Breakfast Sandwich - Donuts Near Me - Elkhart, Indiana

Every time I get coffee from here it's either 80% milk or just plain if I get oatmilk there's none Bad customer service and horrible coffee been going here years and it used to be so good idk what happened spend the extra coin a go to ur local Starbucks lol. read more

I placed a mobile pick up order but the door was locked so I couldn't go inside to pick it up.

Hit or miss place the man with the tattoos fixed my drink correctly and had a very positive attitude went again the next day not so great but a different man made my order. read more

friendly fast service. The drive-through is very efficient. The mobile app is frustrating - you cannot cancel orders, the pick 2 prices aren't linked, and the locations plate ordered by where the customer goes most frequently not actual location. read more

Consistently awful customer service. There are a few extremely rude employees here. They act as if any question you may have is a complete inconvenience to them, and their lack of professionalism and bad attitude is enough to ruin your entire experience. We don't go often, but after this last visit, we most likely won't be back. The girl taking our order was rude, unhelpful, and even snarky. We asked what flavor jelly was in the jelly donuts, I kid you not her reply was, "red." At the window, it seemed my app coupon wasn't applied, and she snaps, "Well, if it didn't take it, you don't get it. Must be expired." even though you can clearly see the expiration date. It turns out the coupon was applied, it just didn't show up on the monitor for some reason. Mind you, the girl who took our order wasn't the one ringing us up, she just felt the need to get involved. When we finally received our items, I looked over our receipt and realized we were charged twice for the one coffee we ordered....and our donuts taste dry and stale as if they were sitting there for days. With the limited selection available, that might actually be the case. What a disappointment. We won't be back. Poor quality items, bad service and excess charges are too much to overlook. There are way better places in Elkhart to go....and I will gladly bring my business to those places that offer a smile and fresh treats. read more

Do not order the sausage croissant. Bun was not flakey, sausage was not hot and greasy, egg had no flavor. Only good part was the portion size. It was soooooo bad, I threw it away. read more

NOTHING HAS CHANGED! This is the worst Dunkin' ever. Consistent with other people's reviews, this franchise should be terminated. Terrible store. Never right order. This time was literally told that they don't have donuts at 9:30am. I couldn't make this up! I'm not kidding. Just a very poorly managed franchise/store. Owner, I doubt you care and it shows, but you have significant leadership and team culture issues and it show. STAY AWAY!! read more

Hadn't been to a Dunkin Doughnuts in years! Lived in Chicago for many years literally 100 yards from one. There were 3 nice young people working, doughnuts level a bit low. But it was late on a Tuesday morning. The Mocha Latte was good. I got a sample of the chocolate cherry cold brew with milk and sugar, it was great! My new favorite drink for spring and summer!!! Like their drinks better than Starbucks! read more

Dunkin' - Will definitely be back! - Donuts Near Me - Elkhart, Indiana

Horrid customer service. They can not get my order right any time I go. They currently just gave me a pumpkin swirl cold brew after I said mocha. Instead of correcting it the window lady stared at me then got her manager; who then in a very disposing was asked "what do you want?" I will not be returning to this store. As I said the order is always wrong. I also ordered two ham wake up wraps/3 bacon. Received three ham and two bacon. This is every single time I go to this store and the reason I have gone back is strictly the location. But never again will I waste money here. read more

Go to another dunkin..... The worst attitudes on their workers ever. No smiles, no manors. I could even hear them talking about customers in drive threw window. Who ever is managing this location... maybe think about taking out the trash and getting some employees worth paying. read more

10/10 worst workers! Too lazy to keep the inside unlocked I ordered a Mobil order and selected to pick up inside instead of waiting in a long line and they have the door locked. This is not the first time they should not even have the option for mobile order if they're too lazy to unlock the lobby! Sad do NOT order from them. They're also extremely rude piss poor attitudes. Like they get mad that you're ordering food from a food place.. makes no sense to me! read more

Terrible customer service!! Sat at the window for 10+ min waiting to order and was greeted with attitude when asking for help! Do not recommend this location! read more

Just as I was reaching out to open the door to walk in, an employee from inside locked the door and walked away with no explanation. A year ago, these things were unheard of. I was given no other option but to use the drive thru. I figured since they weren't serving inside customers that the drive thru would go fast. Nope. I'm pretty sure it was close to 30 minutes by the time I got through. I'm really not sure what takes so long. This place is either short staff or needs new management. read more

I don't understand what goes on with Dunkin, they get a good crew working and service is top notch then suddenly it seems like they wipe out the whole crew and service is horrible. I have been going to Dunkin pretty much daily. Went to new one last Friday in Osceola - Twin Branch location and it's like they didn't even know how to operate. They ended up locking the door early in the morning because they couldn't handle it, let alone they didn't even know how to make a common drink. I decided today to try the one in Elkhart, went through drive through placed my order which was not difficult at all, M-iced brown butter toffee with cold foam and a small hot chai latte, got to window they asked what I had ordered, as I was telling the girl she is walking away. It took them over 5 minutes to make these drinks. I was looking inside the window and saw a girl vaping behind the counter. There was about 6 people in there working that I could see. I get my order it is a small iced chai with cold foam and med iced brown butter toffee. They handed me my drinks and just shut the window and turned away. I sat there because I hadn't paid. I waited for them to turn around and asked if they wanted my money and he shook his head no. Dunkin really needs to keep there good employees when it is running smoothly and not get rid of them!!! read more

I waited for nearly 10 minutes to get someone to take my order. Mind you it was just a mobile order. As soon as I pull out a white man pulls in and he quickly gets his order taken as well as the cars behind him. Definitely racist store. I ended up having to pull up to the window and let them know I had a mobile order pick up. Got to the window and I had to wait an additional 10 minutes to get service . Some businesses really don't realize if they didn't have customers they would be out of a job . I know it's a small city but great customer service goes a long way period. Businesses need to stop hiring just to hire period. Needless to say my mobile order place 15 minutes s prior was not ready. I was here a total of 25 minutes . And they don't even acknowledge their customers. read more

They will mess up your order over and over again and then act like it was your fault. No customer service at all. And who ever designed the drive thru line should be fired immediately read more

98% of the time my drink is not made correctly or it tastes horrible! I was ordering the same drink almost every time and every time it was different. no consistency. I decided to try something new and every time it was just horrible! on top of bad coffee it's horrible customer service. i have never made a yelp review before but this Dunkin' is just so horrible! read more

I just waited in drive thru 15 min. I ordered a sausage egg and cheese muffin, it came in bag with muffin slid off the sandwich, just thrown together, muffin wasnt toasted, was dry, so i just ate meat and egg. I asked for a frozen butter pecan coffee, she said cant do frozen, so i saw person in front of me order an iced coffee, so i said can i get an iced coffee then? No only hot coffee. I order a lg coffee with 5 pumps vanilla, cream and 4 sugars, was barely sweet. So not done right. I get to window, sge hands me a bag of 3 hashbrowns after she repeated to me my order of saus egg and chhese muffin, 2 hash browns and my coffee. Im like no, i ordered 2 hb, sandwich and coffee, she didnt apologize, just handed me my food, still left the 3 smashed falling apart hashbrowns in the bag, which i threw out. I would have gone to window again, but waiting another 15 to 20 min wasnt something i wanted to do. Not sure why people in front of me, people in window of dunkin, and people behind me got iced coffees but i was told they werent doing anything but hot. I left a bad review 2 yrs ago, figured by now theyd be better, but nope, never coming back. $10 wasted read more

Worst customer service I've ever had. Waited for 30 minutes just to get my coffee and food. Then, after finally having my order made, I was given the order without any receipt nor even a word of thanks at all... Then, went to sip my coffee and it went all down the front of me and in my car because the lid wasn't on. Got the lid on and attempted to sip again and there was a hole in the lid so coffee went all over myself and my car again. Went into the store and the lady that didnt give me a receipt and didn't put my lid on happened to be the manager. Was told by her that there wasn't anything they could do because I didn't have a receipt... SHE didn't give me the receipt!? Then I was told to call the store manager who on the phone told me his employees accused me of swearing the staff out and acting crazy... never happened... then he also said I needed proof of a receipt and that my coffee went all over the car... unreal. Definitely calling corporate. read more

Does anyone work here? Not the two who were on duty this afternoon. A greeting about 3 minutes after we walked in, after no one took our order, we left after waiting around for 5 more minutes. read more

Give this location another shot. They're under new management, the workers are attentive and on top of it. The last couple years service was awful, workers were slow and you could see how disorganized it was. It would take 20 mins easily to get an black coffee. Now it's 5 minutes even with a line in the drive through. Good job to whoever the new manager is! You turned that place around read more

I've gone to this Dunkin several times as it is near my work. A few months ago I asked for vanilla syrup in my latte and they put vanilla swirl in. I went in to the store to tell them and instead of telling me how to order correctly, I was rudely told it was a because I ordered it wrong. Customer service is always terrible, I decided not to go back until yesterday. Every time I pull up to order I have to wait a few minutes before anybody speaks over the speaker and when they do they aren't pleasant. Yesterday I decided to go back because I had a Dunkin gift card which I added to the online app. I waited in line for 20 minutes before reaching the window (at this time I was already late to work) I attempted to use the gift card to pay but the lady kept informing me that it wasn't working and said I had to pay cash or card. I also have multiple points on my account so I tried to use one of my free coffee rewards - the lady rudely continued to tell me it wouldn't work and I had to pay. I forgot my wallet at home and did not have any money - I ended up leaving empty handed and late to work. The customer service and environment at this Dunkin' has never failed to disappoint me. Definitely will not be going back to this Dunkin again. read more

All the times I've been here the employees have been rude, lack common courtesy. Most of the time there's no customer employee interaction, or conversation. Y'all just suck here. read more

The employees in this Dunkin' Donuts get my order wrong consistently, twice this week I went through the drive thru for an iced coffee with extra cream and sugar ,,,, both times they give me NO sugar !! How does that even happen ??? Nothing else even on the order , just one simple thing ! If you can't make a single coffee correctly there is nothing left for you ,, just go home and stop wasting everyone's time !! These Indiana cashiers are the absolute dumbest of the dumb , never seen anything like the constant screw ups at every single cash register I approach here in Michiana. read more

This Dunkin donuts is the workers have horrible attitudes. They are completely uninterested in helping you, and their tone of voice reflects that. I would not recommend this place to anyone. read more

I wish I could review without any stars and I wish there was a Dunkin Doughnuts closer to me besides this one. The service is HORRIBLE! Someone needs to get in there and straighten up the disrespectful lazy employees. On more than one occasion when I pull up to the drive thru I'm asked "what I want". 90% of the time I'm interrupted while placing my order to be asked a question that could wait until I'm finished speaking. I've never seen or heard (yes I said heard) anyone smile while being greeted at the drive thru or inside. They all act like they are made to be there and aren't getting paid. I've never been told thank you for coming or have a nice day... nothing. It's the worst service EVER. I really love the coffee so I deal with the awful customer service but if I have the time to drive out to Cass I do. Everyone working there acts like it's a huge inconvenience for you to come there. They almost never have vanilla crème filled doughnuts. It's really the worst service I've ever received and it's not just one time or two, it's every single time I go there. Please do something about the employees before they shut that place down. read more

I have been to the store on nappanee st,,and the one off cr-6,in elkhart and i have been to others ,,and it seems that i can hardly EVER get the one i like,,,i'm always told sorry mam they sold out ,,,i look at my watch and they have only been open a few hrs,,i said why cant you make a lot of them if every time i come in they are sold out ,well we only make so many of them,,,,,,,,,,,,,,,,well make more next time they seem to be popular,,,well for this area ,,we make just so much,,,well i said ,,,,,,,,MAKE MORE !!! the kids that run the store are stupid,,,i guess the fat cats that manage it dont see whats going on they are not there,,so i guess i will never get them,, read more

I ordered an iced coffee and donuts off doordash while at work and my coffee wasn't even supposed to have sugar in it and it has a full bottom of the cup worth all I can get it mouth fills of sugar and they dont answer there phone either read more

doughnuts are stale, also was served the wrong doughnuts...and this tight after the woman repeated my order twice. I suspect she gsve me the wrong ones intentionally. But of course you can't get ahold of them on the phone. Either it goes to voicemail or you get a busy signal and can't get through. Does anybody other than customers read these things anyways? I doubt corporate or people in charge even care. All they care about is getting their money. I'm going to make my own damn donuts. read more

Sometimes I come here and the baristas are nice and the coffee taste great! But I would say more often than not they seem stressed and take it out on customers by being short with them at register. I'll wait for my single coffee while orders taken after me will get filled first with food and multiple drinks (this has happened a few times). There was a young girl I know who went into a panic attack here and they were extremely rude and handled the situation AWFULLY from what I have been told. Calling her rude and unprofessional for something she can't control. I have trouble justifying going back to this location. read more

I stop by this Dunkin every Friday morning, and the service is fast. There are usually 8 cars ahead of me, and I get my order quickly and without errors. I continue to stop every Friday! read more

Also had a bad experience here. Wife and I stopped in one day for a treat and the didn't have their bagel or muffin choices listed nor were they in the front with the donuts. So our cashier had to go ask. Meanwhile we noticed like 5 employees just standing around talking and laughing in the drive thru service area like they had nothing to do while the young woman at the counter and one guy in the back did all the work. So they rung up our order. Turns out they were out of every choice my wife wanted and the muffin they brought me was in a brown paper bag smashed into 4-5 pieces. The woman apologized it was the last one and asked if it was ok? Um... So we just gave up and asked for a full refund. They messed up the refund and gave us the wrong amount so the manager came over and get testy with us and even swore. I love Dunkin' so I hope they get things worked out. We'll try other new locations. Some suggestions... 1. Put everything on the menu OR have it with the donuts so you know what you can order. 2. Don't make the main cashier space right across from the entryway. As more customers comes in it makes a horrible bottleneck and they can't see what they want to order. 3. Teach employees to be busy cleaning or helping or something when they are not fulfilling an order. Visit a Chik-fil-a and watch their employees in action asking how they can server or taking your trash or whatever. 4. Make all the new Dunkin's bigger. They are all so tiny and the lines and drive thru are horrible. read more

Absolutely the worst facility! Lack of hospitality! Long waits, rude and inexperienced baristas. Large sound bar on top of donut case blasting rap music. read more

This facility is by far the worst restaurant to go to. Despite the fact your ice may look clean, the ice chute (where your ice is made) is CAKED in mold. Delicious, right? Doesn't stop there. There are literally bugs that crawl through the sugar packets, Employees don't follow the single use glove rule, they wear the gloves so long you might as well be using your bare hand to touch the product. Many times, Way more than often. You are told you're getting decaf when it's actually not, same with dark roasy, or you way over pay for cold brew and when out the General Manager Quincey Bishop says "just use iced coffee. They won't know.". If you're a fan of the lovely frozen beverages Dunkin has to offer, you will love this next section. The blenders used are not washed as told. Often times, They don't include the sugar mandatory to them otherwise, making them bitter. The machine isn't wiped after usage, so that caramel drink you're drinking, has mocha, hazelnut, strawberries, And blue raspberry in it. Yummmm. Often times, Although prepped and ready Quincey will allow the employees to say "we are out of ----" He himself will not resolve conflict. He only gets angry himself. Instead of fixing your concerns he gets angry and will often catch an attitude. And if he knows you and doesn't like you??? You'll get different flavors, Tea and coffee, decaf, water and whatever else he wants to put in it. This dunkin is awful and to make matters worse the higher boss, Bill Mackovick knows what's going on andrefuses to take action against the negative employees. This is one bad company. read more

I think America should be running away from this Dunkin. Stopped for a simple cup of coffee this morning and between the drive-through and actually going in to get my coffee I wasted over 20 minutes. Was told that they do the orders as they are received. While I understand the logic in this I also believe in this case it doesn't work. What's wrong with having someone (like the cashier) handle the simple cream and sugar coffee orders? This Dunkin is losing a lot of business as well as I watched several cars pull out of the drive-through. Next time I forget my coffee at home I'll just do without. read more