This is favorite Dunkin in the Eldersburg area. I'm an iced tea drinker, a simple drink, right? It's amazing how the quality of the tea can vary store to store. It always tastes fresh at this Dunkin and the breakfast sandwiches are hot and cooked well. read more

there was a piece of hair in my sandwich, the service was cool and the people are nice but that right there is

This location is ON THE BALL!! The orders are accurate and very flavorful. The staff of very attentive and are careful to create your beverage to your liking. If you are dissatisfied, they don't hesitate to do their beat to correct the issue. read more

Dunkin' - a drink in a plastic cup with a straw - Donuts Near Me - Eldersburg, Maryland

asked for a refund since they double charge debit card over a mobile order for the same thing, didn't even go and won't recommend to any customers both locations in eldersburg are straight junk service don't come here if you wanna be told no refund after accidentally putting in an order when I'm not near any locations read more

This is my local and go to Dunkin, Been to this Dunkin mostly drive thru about a hundred times, it never disappoints. Food and drink are always consistent and service is excellent read more

Worst Dunkin'ever. No order is ever correct. Burnt croissants, stale English muffins, coffee black ( ordered dairy), too sweet or no sweetener, coffee that looks like milk. Horrible! There are much better Dunkin's read more

I've been here many times and the staff is fantastic and food/coffee is fine.

I used to go through this Dunkin' at least twice a week before the pandemic began. It was a quick stop while driving to appointments. Once COVID19 hit, several employees did not follow protocol. One employee in particular wears his mask below his nose as he heats the food. I mentioned this to the manager to no avail. It happened a second time. This time I took my coffee and left without taking the food (even though I'd paid for it.) Today, I thought I'd give this Dunkin' a final shot. When I pulled up to the take out speaker; no one greeted me. I politely said "Hello." No answer. I waited several seconds and said "Hello" into the speaker again, whereupon I got this irritated employee's reply, "Don't do that. I'll be with you in a minute." My answer was, "You're rude, and you won't be with me in a minute because i'm leaving." Unsanitary store with rude management and employees. read more

Owner is rude. Get with the program. Dunkin members should get a free ice coffee or hot coffee refill when sitting in the store eating. Everywhere else does - at least the ones not foreign owned. THESE PEOPLE ARE CHEAP. Won't stop here anymore. read more

I know it's quick food but when you are running late for work I can always count on this location to be super fast even when it's busy. It's nice to be able to count on the morning team there! Thank you guys ! read more

Do not go to this dunkin donuts! It is the worst dunkin donuts I have ever been to and it is a shame because it's the only 1 in the area and we typically prefer dunkin over starbucks. However we have now switched over to become loyal starbucks customers. This dunkin cuts corners, is very cheap and doesnt even make your coffee properly. For example when you order an iced coffee they don't mix the syrup or sugar and they over fill it with so much ice that you cant stir it to try to make it properly on your own. Another example is when you order a hot coffee they don't fill it up. I have now on 2 occasions received beverages that have only been filled 2 thirds of the way please see my picture. These guys are unaccomodating, rude, and are not trying to make an honest buck. Do not go here. Dunkin corporate please step in. read more

Dunkin' - They don't even give you what you pay for. - Donuts Near Me - Eldersburg, Maryland

I wish this location was better. I try to come here everyday since it's on my way to work for coffee and breakfast. Sometimes the drink taste fine but most days the coffee is watery and whenever I get a chai latte it taste "chemically" if that's an adjective. Also for the breakfast, idk if they toast the bagel when I order it toasted and it's just still stale or if they don't care and never toast it. Typically the people are super nice at the window but I'm tired of hoping "maybe today itll taste better". I need to accept it's just a bad location. I'm not trying to be mean and obviously I'll stop coming here but I wanted to put it out there. read more

I've always received horrible and rude service, today was the FIRST time I didn't leave this location unhappy and I think the woman at the window, Melanie, was the reason why. She actually smiled and wasn't the least bit rude! The only problem with my visit was that whoever made my large iced coffee (that was supposed to have light ice and a hazelnut swirl flavor) didn't put enough of the flavor sweetener. Other than that, thanks to Melanie, I was satisfied for the first time!! read more

Dunkin' - Large iced hazelnut swirl coffee - Donuts Near Me - Eldersburg, Maryland

This is, by far, the worst Dunkin I've ever been to, and I gave them several tries. First, the staff is incredibly unfriendly, borderline hostile. Second, the food is always sloppy (I mean, how hard is it to put the cheese ON the bagel?!) and looks like it's been tossed around. Third, their coffee (my whole reason for going there) that I love at literally all other locations I've been to, tastes disgustingly stale and burnt as if either a) they don't clean the coffee machines, or b) they reheat and reuse very old coffee. I seriously need to figure out how to get the health department in there to inspect. It's remarkably terrible. I don't usually review anything, but I felt I needed to on this one. :( read more

Friendly service and your drinks and food come out quickly and correctly as ordered. Not the freshest of pastries in the afternoon but what can you expect from a place that does not make the donuts on site (perhaps a stale discount???). read more

This Dunkin' never has what you order on your mobile order so they always have to substitute. They also never pay attention to the special orders and get them correct. I don't understand why you go for a donut aNd they never have any. read more

I've visited this location a handful of times in my 3 years living in the area. Almost everytime the same rude man takes my order at the drive through. Cuts me off, rushes me...so much so that my husband refuses to go to this location at all. Another issue is if you ask for decaf you only get it half the time. Finally, today, and the driving force behind my decision to leave a review, is I witnessed a man pick up my hash browns from the toaster tray with his BARE HANDS and then continues to touch everything else is sight. Absolutely no chance his hands were clean. Very disappointed as I like their food. read more

This Dunkin' Donuts is terribly disappointing. I order the same iced coffee drink every time I go and every single time it comes out with either a very nice blend of coffee, creamer and sugar, or pure coffee and no hint of any other ingredient in use. Which I personally hate. You never know what you're going to get. There needs to be a consistent universal way to make drinks so that I am not wasting my money every time. read more

This is the worst dunkin donut store I ever visit. Workers are really rude and unfriendly. Today, I visited there to buy dozens of donuts and munchkins. One of worker tried put munchkins to paper bag instead put in the box and said if I want a box he is going to charge money for it. I really don't understand that he tried to charge a box . I do not recommended this particular dunkin donut store. read more

I refuse to eat at this Dunkin Donuts after watching an employee drop a donut on the floor. He looked around to see if anyone was looking. I believe had I not made (and held) eye contact the person at the drive thru window would have been served that donut. I have heard of other occasions where people have seen them drop donuts on the floor and serve them or put them back on the tray. Totally disgusting!!! read more

Stopped here to get a box of munchkins for everyone hosting our yard Sale. Drive through the drive thru and asked for an assorted box of munchkins and the response I got was "no munchkins today" hmmmm how are you a donut place and you're all out of munchkins?! That should NEVER happen. Running low? Make more! This place seriously sucks and has sucked every time I've been here and the workers have such shit attitudes. Steer clear of this place. read more

I just went through on a Friday and it says that they close at 10 and I went through and they said they were closed and they totally aren't they were stand there at the window laughing and drinking a drink! CRAP! read more

Two stars instead of one because they actually have donuts in the middle of the day, which some locations never do (sold out). But apparently two customers in the middle of the day was an insufferable rush or something? No pleasantries whatsoever, the guy at the window said bye to me (not have a nice day, just bye) and shut the window while the girl inside was still making my hash browns, iced coffee not mixed and waaaay too much ice. Not rocket science people. Don't be jerks. From other reviews it seems like this is the status quo for this place. read more

The workers there are trying to convince me every time that a cappuccino is the same as a latte, and they are always out of donuts. They are an embarrassing for the brand. Go somewhere else. read more

I stopped here to get a quick coffee and breakfast sandwich. A little lady greeted me at the drive-thru window and took my money for my order. Everything was fine until I noticed she was collecting money and preparing sandwiches without gloves. I sat and watched this little lady dig her dirty nails in my egg, toast, and sausage. I politely asked her to remake my sandwich with gloves and she did so after a brief pause. SMH customer service was ok, but make sure you watch that little lady's hands. read more

The DD store at 1945 Liberty Rd in Eldersburg MD has consistently served properly cooked food and gotten our multi-item orders at the Drive-Thru, ever since we began patronizing this location when they first opened years ago. We rarely go inside since we are usually on the run, and the Drive Thru staff seems to know how to get the orders correct. We tried using a newer, closer DD in the same area when they opened up a few years ago on Sykesville RD, but that store rarely ever gets an order correct and we have been disappointed almost every time when items are missing or not prepared as ordered. I see other reviewers have had bad experiences at this Liberty Rd location but, my wife and I have been *very* satisfied with the accuracy and care the staff has exhibited to us when using their Drive Thru service. Big Hint: always check your bag & take inventory of its contents before driving away from any Drive Thru pickup window. read more

This is my go-to dunkin donuts when I'm back at my parents' house - I frequent it more than I want to admit! Everyone there is always very friendly, the service is generally prompt, and they never mess up my order. My one complaint? They never stock garlic bagels!!! When I asked for one they said they never have had them and acted like I was crazy, but my local DD in Southern MD (as well as most I've been to) always has them... I guess I can forgive them since they always have coconut flavoring available for iced coffee - yum!! read more

Very very rude management. No selection no matter what time of day. Obviously the DD corporate does not care about all of the complaints from this store. Nothing is being done and same rude staff. A customer had to tell them how to make her drink. read more

Noon on a Saturday, I counted no less then 13 workers yet none knew what to do when I was standing at counter being ignored, customer service ain't what it used to be! read more

This is the worst Dunkin' Donuts I've ever been to. I've gone twice now and both times experience was not good. The servers were rude the donuts were not baked all the way through the coffee is not made to order and the last time I went a bagel wasn't toasted and did not taste very good. This was my last visit. read more

This is the only Dunkin within a 10 mile radius, and if I'm traveling outside this radius, I happily wait to get my coffee at another location. I'm more than willing to drive by it on my way down Liberty and feel no pull to stop at this location, just knowing that the Owings Mills or Randallstown stores (and pleasnt staff!) are 15 minutes away. This is the ONLY Dunkin Donuts I've been to in Maryland or DC that consistently provides poor service. The staff are either very rude or impatient, depending on who you are lucky enough to get that day. And now I have to taste my drink before I leave because of the few times my "caramel macchiato" was just a "macchiato." They are in desperate need of Customer Experience training, from the initial greeting to handing you your product. The entire interaction is just lacking. read more

I've read some of the reviews, but mine has nothing to do with the personnel inside. I went there the other day, to park in the back, but there was this guy hanging out on his dirt bike. I left, and went elsewhere to eat. I ride my bike legally. He wasn't a biker or anything, just riff raff. But I wasn't about to park my bike ANYWHERE NEAR him. NO WAY. I called the store the next day, and asked for the Manager, and told them about the situation. They said thanks for calling and letting them know. Not sure what if anything they can actually do about cleaning up the shit behind their store. read more

Thank you to the great team at Dunkin Donuts who had my call ahead order of 1600 munchkins ready for me at 6:30 in the morning. Not only did they have the order ready early, they were so friendly and even had an associate help me carry out the munchkins. Thank you so much! read more

I have given this Dunkin a million chances due to it being fast food. The owner is literally so rude it's horrible. I have seen him yell at customers who have complained their order is wrong. Today I went through the drive in as I have done lately to not deal with the owner. When I got my order I said thank you and the lady just shut the door in my face, I pulled up a little because I thought it was weird and checked my order. I got a chocolate sprinkled donut and a medium coffee with extra ice (because they give you 2 ice cubes normally) my coffee was perfect in the sense it had actual ice in it, however the donut looked like someone licked it. I went inside and asked for a different donut which the owner proceed to ask me what kind, when I said the same kind unless they all look like that. He then yelled at me and said the chocolate is hot and that's why it looked all messed up. Due to him yelling at me I asked for my money back which mad him more mad. He gave me my money back as every employee just stared at us. This is the last time I give this place my money. I suggest the local coffee shop up the road. read more

I went to this dunkin and ordered 7 items two drinks and food. They even repeated it and we drove up and the only thing they said they heard was the two drinks. We spent 15 minutes going back and forth because they charged us for the food but would not give us our whole order. The manager was so rude and pointed and shook her finger at me and this by far was the most terrible and rude experience I've ever had at a any place. They also messed up the guys order infront of us in the drive thru and took us a total of 20 minutes to leave dunkin. I do not suggest this location they weren't friendly and are extremely rude. read more

Terrible, rude service. They yell at you to hurry up when trying to browse the menu to order. My father from Pennsylvania travels to visit my family and stops for a coffee and doughnut.. Same thing happen to him... Very rude. Will not return again. Good bye read more

This place is terrible. The workers are somewhat friendly but they grabbed my food with their bare hands before giving it to me and were too busy yelling to each other about something in a different language. Unless you don't mind catching the flu from this place I would stay FAR AWAY from it. This place sucks eggs. read more

Worst Dunkin' Donuts experience i have ever had . It's DD it doesn't take much to leave a customer with a good experience. First off, there was employees cursing right outside the store.F*** this, f*** that blah blah. I walked past them to enter the store, just to fine out it was messy inside, not to bad through. But it shows the employees don't care across the board. So i came in to get a blueberry and a chocolate glazed dunut. They don't have either. Didn't have to much of anything made. I come to the register, and just order a 25 ct of munchkins.(normally they ask which ones you want after you pay) not this time Lol, they just straight handed me a premade mixed box. And by this point the employees that were cursing right outside are now inside cursing behind the register. Kids were in the store too. So i politely say the munchkins i actually wanted.so the employee that rang me, is now picking my donuts in the gloves that he just handle money with. Wasn't busy at all, so someone could've been cleaning. Other employees were on their cell phones chilling . And also, didn't give me a receipt for my order. Just threw in the trash without asking me if i wanted it. read more