Always wonderful customer service and gets the drinks perfect. I stopped in for a chai latte today and was surprised the drink was half foam. No biggie. It happens. I show the drink to a man behind the counter and explain the problem and I would just like it remade. I smiled, was polite and made sure to tip and thank him for a well made drink afterwards.
Although, the whole time I was standing there waiting on my drink, a female employee was very loudly complaining how she hates making lattes. That the drinks foam up and make the customers angry. (It went on)
I have always really liked this location and she was making me feel like an awful, horrid person for even coming in. I love my Dunkin and this was, saddening. The man who made my drink was polite and had no problem with my request. The woman though, made me feel like I'm one of those annoying customers that gets spit in her drink just for walking through the door. Not angry. Honestly, hurt feelings. Didn't get her name; just long, dark brown hair since I couldn't see over the counter. Seriously, she was very uncool and should be let go. The remaining 3 stars are for their usual awesomeness though. read more