Horrible service. There's no reason I should be waiting 15 mins. It wasn't even a long line there was 1 car in front.

I miss Dunkin Donuts. There aren't any where I live, so on a vacation to Tucson we had to stop into one. The cashier at the drive-thru was super nice and patient with us when we couldn't understand what he was saying over the intercom. It's been years since I've been so I was shocked to see that they had avocado toast at a reasonable price. The munchkins we ordered hit the spot, as did the coffee and breakfast. I'm not always in this area so I can't speak to past experiences but our drive-through experience on 1/1 was great. Polite, friendly, customer service and reasonably quick turnaround on our order. read more

Dunkin' - a box of donuts and a cup of coffee - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

The experience was bad, the young lady who took our order seemed like she was rushing us! When ordering she advised that Dunkin Donuts does not sell milk, so I tried to change my order to a cola beverage but she got angry and in a stern tone said "pull up to the window" so I was unable to complete my order! At the window I only received a donut and my Matcha, I did not receive my cola drink or any straws. Also my Matcha was not how I ordered it. In the past I've had no issues with this particular Dunkin Donuts. I think your staff needs more training in courtesy and listening to the customer, this was a very disappointing experience!!! I will not be returning to this particular Dunkin Donuts! read more

Man this place sucks, even tho I LOVE Dunkin. The service and workers just aren't it. The other day they took my order, I pulled up to the window and they never opened it. I sat there for 10 minutes but gave up. Idk what those kids are on but that place needs some management. read more

Went in this morning for breakfast. It was packed, a couple people in front me, including a guy who was off to the side waiting for his order. When I got up to the cash register to order, a guy said "Excuse me, I'll be with you shortly." He disappeared and while 2 other workers came up to the register, none of them even looked at me. I waited probably 5 min. and finally got my order. I noticed the guy off to the side waiting shaking his head in disgust. I went over to wait for my order and I caught his eye and he said he'd been waiting for almost an hour. We both waited a bit longer and then he got his order. He was not rude or disrespectful, but he did ask why it took so long. The two girls at the counter just looked at each other and said nothing. Another guy came up and said "Look dude, nothing here is pre-made, it's all made to order." Which doesn't explain why something made to order would take so long, but anyway, the customer walked out and some other kid behind the counter shouts out "Next time we'll give you a microphone!". The customer was at the door, and turned around to ask the kid what he said. He was not combative, he politely asked the kid what he said. The other male employee stepped in, told the customer to just back off and leave. The customer asked again, what the kid had said. The kid yells out for all to hear "Next time, we'll give you a microphone so you can bitch about your f.....ing order for everyone to hear!". Then a woman (customer) who was in there with several small children, jumps up and goes up to the counter to confront this kid with the big mouth. She says "Watch your language in here, I have my children with me!" The kid shut up and the lady went back to her table. The original customer who had complained was still in the door of the store when one of the workers asked him to just leave. So he did. At that point the kid working there was actively trying to convince his co-workers that the customer was out of line and deserved to be called out. After the woman and her kids left, the kid started trashing her to his co-workers, telling them "she just wanted attention, she just wanted it to be about her" (tremendous example of projection if there ever was one). It was one of the most appalling examples of horrible customer service I've ever witnessed. If there was a manager in there, they did nothing. In any other universe, that kid would have/should have been fired on the spot. But no. Not a peep. I'm retired, but I've done customer service training back in my days in corporate America. This kid violated every page in the book, and the management did nothing. I won't be going back there every again. read more

How are you going to be out of ALL donuts one full hour before you all close but then after we walk out a girl walks out with two dozen donuts how does that make sense?? Everything was picked up and they already looked like they were closed in the store never coming there again read more

I love how this Dunkin is so nice and smells great, there coffee is delicious and there donuts are irresistible. one of the best places to go, I would totally come back here and get my regular hot coffee keep up the great work! read more

Rude cashier, didn't even thank my friend for complimenting the girls jewelry. Horrible selection off donuts as well.,

They always burn my bagel and whenever I order a bagel with no cream cheese, they proceed to slather cream cheese on it. I kid you not, I told them about the mistake and when they brought me the new one, it had CREAM CHEESE on it AGAIN. Another point to add is this place has rude workers and the environment feels so lackluster and dead. read more

Today, a cashier at the drive-through window stole money from me. She told me that she didn't have my complete change. I asked her if she owed me money, trying to understand exactly what she meant. She said that she owed me money and then, when I asked if she could compensate me with merchandise for what she owed me, she told me "NO" and proceeded close the window on me. Am I crazy, or is this type of behavior the new normal with customer service? I feel that if she steals change from every car that goes through the drive-thru, she'll have a pretty good side hustle paying for her make up & clothes. Ughhh!!!!!! read more

Our wait for 2 donuts & 1 regular coffee was short. The staff were friendly but very slow and inaccurate with the orders. The inside was not busy... They gave me the wrong coffee order and had forgotten to give me the donuts I'd ordered. Don't think we'll be back here anytime soon... Nothing like your first experience at a store being a negative one, that just let's you know not to come back again. read more

Dunkin' - a view of the counter area of a dunkin'donuts restaurant - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

THE MOST DISGUSTING BASKIN & DUNKIN EVER I will not ever be returning to this Dunkin' again. This location is infested with cockroaches. The bugs was crawling all over the walls and inside the sundae toppings and then it went inside the ice cream coolers. I asked to speak to a manager and was told that the manager ONLY works mornings. Customer service was ok they're weren't the best but not the worst. If you're okay with nasty bugs crawling in your food in this facility the you must have Cockroaches in your house too. This place needs a good cleaning and an even better pest control company. read more

Their machines are always broken, don't go there. Second time I've been here and the frozen machine is down and the way their drive thru is set up, your trapped until the cars in front of you are done. Put a sign up so people don't have to waste their time! read more

I found something gross in my medium coffee, so when I addressed it to the young man in charge, he provided me with a free large coffee on the spot. Very good customer service provided by this young man--I am eternally grateful. Other employees at this facility seem less than enthused when taking my order multiple times a week. Otherwise, very good service provided and no mistakes thus far. read more

just left this dunkin and the service was so great and seamless that I absolutely knew I needed to leave a review for ALL the staff working right now, to be recognized and patted on the back. The lady who took our order, lady and gentleman preparing food, even the lady who let us into the bathroom, every single employee was working hard, effective, they kind and friendly to us, speedy service and went above and beyond when they absolutely did not have to. hands down the best dunkin experience I've ever had and I will 1000% be coming to this location for my coffee and donuts from now on. great job staff and management. I come from restaurant management and I would be so proud of your Saturday morning crew!!! read more

What's the point of this place being called Dunkin' Donuts if it never has any donuts!!!!! Every place we go to has donuts until they close except this place!!!! Coffee is always great and the service is OK read more

Takes forever!! If your going to hire kids to run your store, You should probably hire a babysitter as well. Lacks any kind of efficient process, and no one is ever multitasking. And that girl who's always in the back talking on your phone, .. do your job or clock out and go home. .... is what I would say to you if I was your manager. Lol read more

The workers are always so friendly and my coffee is always on point! It's a happy visit every time

Today I had the worst experience at this restaurant on Valencia road in Tucson. This location is always subpar and even on a good day they are marginal. I am always underwhelmed here. Problem is I love Dunkin' coffee. Today I thought I would indulge event though I knew the service would be horrid. I placed an order for 1 XL decaf the way I like it. Simple order. I wait forever behind the car in front of me which was expected and still forgiven. When the car finally left in front of me I pulled up to the open window. I see my cup there waiting for me. Nobody comes to the window. I see workers walking back and forth, taking orders, talking on headset with cars ordering punching buttons on their machine. All the while I am being ignored while I see my drink and two other orders behind it. I wait. Finally an employee tells me my total, scans my app and turns her back on me. No receipt no thank you. To add insult to injury, I pull away to take a sip and find a lukewarm coffee when was supposed to be hot. I am floored. I decide to notify the store and called 3 times over the course of 2 hours just to hear each time that all circuits are busy and never got through to the store. I wouldn't push the issue if the coffee wasn't so good but I am now resolved not to patronize this business ever again. read more

not open when it says they should be open. good thing i didnt drive a long w- oh wait yea I did

CLOSE THIS LOCATION ASAP!!! America is halted by this terrible Dunkin'. This location never has product, is ridiculously slow, and ALL employees have an attitude. Please do better. read more

I went in to buy some ice cream and had to look for a cashier,then she said she is changing out drawers ,but nobody can to ring me up,I finally got Alberto's attention,so he rang up the ice cream then pushed it over to me,I asked for a big a and he said we d not have any ,so I pointed to one on the counter and he said the ice cream won't fit in it Horrible customer service,really no bags unbelievable ,why does he work there he was very rude,I can't get a bag for my purchase really how rude can you be ,I won't be going back,horrible customer service,very disappointed read more

Stopped in today for a quick snack. First off, when I walked in, neither of the two employees were eager to take my order. I asked for one of the seasonal items. The young female was less than enthusiastic, but lucky for her the item I wanted was unavailable due to machine breaking down. So I figured oh well i will just get a soda and a donut. But as I was contemplating which delicious donut to get, the young female cashier sniffled and rubbed her snot on to her DD apron and finished rubbing her runny nose with her bare hand. Did not excuse herself to wipe off said snot off of the hand which would eventually touch my donut. Hence I politely said I changed my mind and walked out. read more

Ok, they were friendly, fast, and very polite. THEN a little girl dropped her cone! The guy made her a new one, no charge. I'm an official big fan! The SF Caramel Turtle Truffle has a very slightly freezer taste, at first, but I imagine it's not the most popular flavor. The donuts, coffee, and other ice creams were fresh, and delicious. Clean, and plenty of parking. Go here! read more

This has been the worst experience I've ever had at any Dunkin' donuts / Baskin-Robbins! To say the staff is rude would be an understatement. Not only did they not listen to our order three times, they still didn't get it right. They told us what they wouldn't do next time we came by then what they would do. So needless to say there won't be a next time. read more

1 star for the iced coffee 1 star for the super chill employees I came thru on a Tuesday evening at about 6pm and got half a dozen donuts. These were some stale ass donuts. Would only come back for the iced coffee! read more

every one is always so rude. I am a pretty patient person and but I like to do online/mobile order so I can just grab my drink and go. Every single time I give them the benefit of the doubt and order 20/30 mins in advance just in case and will still wait 10/15 mins for when I get there. If I wanted to wait I would go through the drive thru or order inside. All while their employees are standing around most of the time saying they don't know what happens to the ticket order when if I can look at the screen it is there blinking. I understand mornings are chaotic but they need to work on organization. read more

I have lived here for two and a half years, and this DD has been my fix. GREAT donuts and coffee. The best things is...... their is a Baskin Robins RIGHT THERE in the store. Oh mother of heaven. Its like walking into a perfect nirvana!!!!!!. New flavors all the time, and classics. They are so nice, and I love the two for one. Tables to sit and read my kindle fire 7, and just relax. Bravo DD and Baskin Robins. Love this place read more

Dunkin' - A Baskin Robbins and Dunkin Donuts in the same building. Nirvana - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

This is the best Dunkin in Tucson !! Love this place? I've been to all the other ones and this one is my favorite... read more

I would've given zero stars but it didn't give me the option in order for me to leave a review this is the second time I figured I would give them a try again give them the benefit of the doubt they gave me another batch of shitty donuts they were all smashed one was broken apart when I asked the girl if she can give me one with the regular sprinkles she said we don't have any I said yes you do I just called she tried to give me the one with the Dunkin donut sprinkles but my kids wanted the ones with the actual sprinkles on them it basically killed her to go back and trade the doughnut! Who is working making these donuts they look horrible???? LAZY EMPLOYEES! I will never ever go back again! I will take my business somewhere else and make sure to tell my friends and my family to go somewhere else after the way I was treated today and the donuts that I was given... NO THANK YOU! I'll try THE CASINO DEL SOL next time since they do have donuts there! read more

Dunkin' - Awful doughnuts! - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

I pulled up to this location on Valencia thinking I'd be here for hours and I probably should have had an XL cup of coffee before ordering my coffee. Boy was I wrong! The staff had it locked down! They showed no signs of stress, were quick to take your order and even quicker to fulfill my order! This was the census when I saw people happily going in and out with their delicious treats. Huge KUDOS to the Friday, 4/6/18 morning staff! I will be a return costume due to their customer service. read more

If I could this place a zero I would. The employees and the OWNER are as smart an jackass.They have messed up my OWNER the past 3 times and I had to have it redone. And the owner does not care. read more

Kay so the staff is helpful, a little bitter but I can handle it. The donuts were great! It's also a pretty good thing to have a baskin robins too! Iced coffee is kinda tasteless but if you add some flavor it's super cool! Totally recommended. They do always have grate variety of donuts and flavors, make sure to try the ones in season! I tried out the smore's one and it was awesome. It kinda lacked of crackers and marshmallows on top but still the flavor is pretty good. The place is clean and neat. Excellent for a little treat with a friend. read more

I just left the drive thru very satisfied!! The lady working handed me my iced matcha latte and said "I made it extra pretty". Starbucks matcha latte isn't as good as Dunkin doughnuts matcha latte. She was very nice and respectful. I will definitely be coming back. read more

Service was friendly and their donuts are consistent. While they have great offerings in the morning, unfortunately after 9-10AM there is not much left in terms of variety. I haven't had anything aside from the donuts here so I can't comment on anything else. There is a Baskin Robbins (they share the location) so you can get both ice cream and donuts in the same spot. read more

The fact that employees aren't allowed to open a new container of ice cream for a customer after a certain time is bullshit. Nice customer service Baskin Robbins! You really suck. read more

I had ordered 1 large vanilla latte and 2 medium they charged me for 3 large lattes and the order was made wrong the drinks were not vanilla iced lattes but chai lattes and I went in to explain and the employees were really rude about it and made my order still wrong the latte was bitter had so sweetener just horrible service overall. read more

Bad customer service. They treat you badly as if you were going to ask for alms. They are very rude. I will not leave my money and I will not return anymore. read more

Had a couple doughnuts not available. Staff was really polite. Got out of there pretty quickly

I had a bad experience here. One employee was very rude. Also, the food is microwaved and it's not very good. I'm never buying donuts or food here ever again! read more