This is the only Dunkin we go to now. They are very efficient whether we order via mobile or drive through. All the other Dunkin locations we go to have issues with efficiency and prioritization between the drive thru, mobile orders, and front register. And they always get our orders right. I love placing a mobile order and walking in and seeing it's ready for me. read more

Dunkin' - two cups of coffee and a cell phone - Donuts Near Me - Crafton, Pennsylvania

I'm not a huge coffee drinker, but when I saw Dunkin's holiday menu, I saw some stuff I definitely wanted to try. I felt like the employees were very efficient in what they were doing. The morning rush can be overwhelming at times and they executed it perfectly. I got the holiday cookie signature latte and it was heavenly. I loved it and I'm not a coffee person. I could drink it all the time. I just love how by the time I order to the time I get my food, it's less than 5 minutes. My food and coffee are always hot and fresh, the prices are reasonable, and the staff are always happy and willing to help you pick the perfect breakfast pairing to start your day off right! read more

During the recent holiday season, as well as during my birthday, family and friends shared Dunkin' gift cards and perk codes with me as presents. I ended up driving to this storefront to start using them; it's not far away from where I live, but the drive still offers an enjoyable break from Quarantine Life. I've visited during lunch and later in the evening. The lunch visit was busier, of course. The staff were very courteous and obviously working hard in what felt like a very small space. Speaking of small spaces: this Dunkin' in general isn't particularly big. I mention that because I couldn't tell if the indoor dining space is currently open to guests or not during these Plague Days. The tables were in use while I was in line, but one table was clearly being used for a Dunkin' interview (both people were masked) and the other by an employee taking a break. I admittedly wish there was somewhere else for folks to take their breaks. To be clear: staff 100% deserve time off of their feet, and need to hydrate and enjoy a meal. Depending on the design of the building overall, this point is probably completely out of the team's hands. Still, seeing anyone sit indoors without a mask on currently makes me nervous. Fortunately, the lunch visit was a quick and mostly pleasant visit overall, thanks to the organized team as a whole. I even had time to take a walk during the rest of my lunch break once I returned home with my latte and sandwich. And the coffee was good and the food was fine, exactly what I expected from a Dunkin'. (But I admit that if I had walked in and both tables were being used by diners, I would have turned around and not bothered ordering that day.) My other visit involved the drive-thru, since the indoor area was actually closed off for the night. (Note that I'm not a Dunkin' regular so I have no idea if that's new due to COVID-related cleanings or standard practice.) There's nothing exciting to report about that trip - I placed my order, I paid for the order, I got my order. Thank goodness it went so well, because the last couple times I've used a drive-thru, the experiences have been less than ideal. I expect that I'll be back again in the near future, and now that I know how smoothly it's managed the drive-thru will be my preferred method of ordering for the foreseeable future. Now I just need to plan ahead for a Cheat Day so I can get the Dunkin' donut that I've been craving! read more

This is a really nice Dunkin! Staff is friendly and fast. The store always seems fairly clean and it's rarely full. I am addicted to snackin bacon and they do it PERFECTLY here! The coffee isn't my favorite but it's decent enough. But seriously, just go for the bacon!! read more

I just wish they went back to baking there own donuts on premises instead of getting them delivered. The coffee is good and the place is always clean. The staff is always pleasant and the restrooms clean. The bagels with cream Cheese are good read more

Dunkin' - Coffee - Donuts Near Me - Crafton, Pennsylvania

Free donut Friday's are back people! If you're a Dunkin rewards member, get a free donut with any drink purchase on Fridays for a limited time. I sound like I'm advertising for this place, but I love this location. The employees are SO KIND. I'll say it again though, use the drive thru, if you go inside service tends to be slower. They deserve more than 2 stars here based on my experiences. I come here at least twice a week and have her to have a serious issue. ------------------------------------------------- I don't understand how this Dunkin' has such a low rating. I have always great experiences here. I recently tried a couple of their breakfast items, and they were pretty good. The hash browns were crispy and flavorful. The beyond sausage sandwich would have been good on a croissant or bagel, but the English muffin was gross in my opinion. I probably would order food here again if I wanted a quick on the go breakfast. As I said in my last review, the drive thru is where it's at. Service isn't as great when you go inside to order. I recommend using the app to prepay for your order so you can just pick it up read more

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Yesterday 14 November I waited after giving my order for over 10 minitues only to be asked " what your order" by a very young person. I had ordered some cream filled donuts and didn't want to do it again. Jim read more

Pros: -Customer service -Cleanliness -Quick service -Love the BBQ breakfast sandwich and that they have the good orange juice -Love how the coffee cake muffin tastes like coffee cake instead of a run-of-the-mill muffin Cons -the filling in the "Boston Creme" or "Bavarian creme" donuts are not as good as they once were... I don't even enjoy those types of donuts anymore as the pudding is pasty and lacks flavor. Main Con: They frequently run out of the majority of their items so you almost never know what they will actually have when you arrive. And we are not merely talking about them running out of "specialty" items toward the "end of the day" (which would be a lot more understandable) but they are actually running out of a large majority of their menu items, the very basic items, on a DAILY basis in the morning or middle of the day. --- This is just bad business planning and compromises their own ability to profit. I have actually seen people immediately walk out of the store after finding they did not have what they wanted multiple times. WHY!?! Is it really that hard to keep a few more frozen donuts in stalk? Can they afford to keep another refrigerator? read more

Dunkin' - Donuts are running low!!! - Donuts Near Me - Crafton, Pennsylvania

I have been a fan of DD. For a quick bite or latte.. its nice to know that Dunkin Donuts are around. Its fast food when you are tired of McDonald in the mornings. I like the coffee very much - rich and very flavorful. I sometimes get the lattes too. I ordered the ham -egg and cheese sandwich .. I got a quick bite.. just what I came in there for. I dont expect a "life changing" sandwich. The donuts are always good! I do expect average prices and quality - if you expect more than that - your reaching. I am a fun of DD. read more

The staff here is always very friendly. During COVID I've seen them all wearing their masks properly. I live about 2 minutes away and my order is always ready by the time I arrive and is always correct. read more

I have been going to this DD for Three months. I spend on a good week close to 50.00 yes. 50. I buy doughnuts for my students. That being said I would think that I could get a cup of ice. I asked for a medium and I got a short coffee cup of ice.... the young lady at the window said the GM won't allow any bigger..... ok. So this changes in Two days? I usual get a large with NO issue. This may seem petty but I spend waaaaay too much not to be able to get a cup of ice. My last time at this location. Positive note..... the inside counter girl Erin is Terrific!!!! read more

Dunkin' - A short cup of ice - Donuts Near Me - Crafton, Pennsylvania

They are ALWAYS out of stuff. It'a just annoying that every time I order something (either in person or through the app) they always have to adjust my order. To top it off they are slow as hell. I love Dunkin, but this is definitely the worst location. read more

I have never had a problem with this Dunkin' Donuts location. In fact, I applaud the workers - especially the ones who work the drive thru. I typically stop here before work and go through the drive thru, which most people tend to do. It doesn't matter if there are 3 cars or no cars in front of me, the line moves very quickly. The workers attitudes at 6:30 AM are nothing but pleasant. It is refreshing after some other coffee drive thrus that I have been through that early in the morning. This definitely continues to be my go to spot in the morning! read more

This place is horrible. They ALWAYS get your your order wrong. They have a "don't care" attitude. This place should be shut down. Where is the Health Department??? They give you coffee lids that are dirty and filled with bacteria. FYI-do not use their bathroom. read more

Dunkin' - DIRTY ASF - Donuts Near Me - Crafton, Pennsylvania

I downloaded the Dunkin Donuts app and got these great deals on coffee so I started to go to my local DD this summer. Once or twice a week I'd visit to get their dark roast ice coffee and a free donut here and there from receipt survey. Employees were always friendly and I was happy with my purchases. Only complaint I have is regular prices are a little high and it seemed no one ever cleaned the tables outside. I've seen the same coffee stain spills on those tables for weeks. read more

Dunkin' - They must be trying to save money by giving less coffee. - Donuts Near Me - Crafton, Pennsylvania

My drive thru experience was just as expected, my order was wrong even after the cashier repeated my order back to me. Why is so hard to fill an order of a half dozen donuts? Please talk less and hear more! read more

Order: one large coffee with toasted almond. One medium coffee with raspberry. Received: two pumpkin spice coffees. One with soy. Bleck. It happens all the time. I live close by and love Dunkin- but I'm done. A lot of the employees are lackadaisical twerps anyway. read more

This establishment has to get more negative reviews than any other food service business in the history of hospitality. To say that the employees are lazy doesn't even cover it, they don't even try. It is shameful how much this location benefits from being the only coffee shop in Crafton. I long for the day when any other restaurant in the area finally gets a clue and gets an espresso machine because I will never come back here. I have wasted so much money in this Dunkin' Donuts over the years I'm mad at myself. I've been in the hospitality industry half my life and went to school for it as well, and the way management continues to allow this business to run is just wrong. My order is literally messed up the majority of the times I come here. I'm just used to it at this point. And there's nowhere else to go that's really close to my house. Just today my boyfriend went and got us breakfast and they gave him an iced coffee in a cracked cup that leaked in the car for which he had to go back in and get another. A croissant sandwich that was blackened burnt, and hashbrowns that were still cold in the center. Are you kidding me? And it's always like this. Seriously, how little do you have to care, and how lazy do you have to be not just pour something into a new cup if it's broken? Why wouldn't you make a new croissant if you burned it... you just made the sandwich anyway with it? That's idiotic. I'm sick of this place and their employees that don't care about anything. I've watched 4 employees behind the counter wait on myself, my friend, and just never came back to wait on my third friend in line. I think that was her final straw too because she can't stand the lack of conscientiousness this Dunkin' Donuts has and won't go back. Don't even get me started on the fact that this place is always filthy too they must just wipe down the tables at the end of the night and just leave them dirty the entire day. They're so inconsistent, I'm tired of getting a toasted bagel not knowing if it's gonna come out burnt or barely done it all. I'm sick of going to the drive-thru and getting handed cups with lids the aren't fastened and spilling it on myself, that literally happens way more times than it should. It's not even worth complaining in person or even just bringing any of these mishaps to their attention because the employees act like little brats that think you're just ragging on them. I'm done. Save your money folks, make your coffee at home and buy your donuts and bagels from The grocery store. Better yet drive the extra mile to Einstein brothers. read more

Dunkin' - This is lightly toasted? - Donuts Near Me - Crafton, Pennsylvania

I used to frequent this DD because it was convenient and within easy walking distance of my residence. I stopped visiting because they rarely had what I wanted and the employee's left a lot to be desired. I won't say anymore at this time since it's been quite some time since I've been back and the problems I had with the place may have been corrected. read more

This was the BEST dunkin around in 2019-2020 before the lockdown. Always consistent, FAST, nice employees. But lately it's been taking forever and they seem to NEVER hear me right when i'm ordering or something because i'm always given the wrong thing. My coffees used to ALWAYS be consistently GREAT. But as of lately it's been will i get a good one this time ?? The employees are always goofing around in the drive through window like i just want my drink please read more

Not sure how this Dunkin' has a 3/5 stars. I've lived near a Dunkin my entire life, and the old wise tale goes that Dunkin' only gets your order right 1/5 times. But that 1/5 time is so good, you'll always risk having those other 4 times just to have that 1. Not this Dunkin'. Something different is happening in Crafton. I would say they get my order right 4/5 times. A perfect drink nearly every time. Not to mention that the staff is always wonderful to me. Listen to me when I say that this Dunkin has it right- for God's sake, I've posted maybe 3 times on yelp, do you really think I would post for a Dunkin if I didn't think there was something special about it? This entire staff deserves a raise! read more

We went to the drive thru and the young lady kept getting distracted by her co workers loudly cursing over and over. It took her 4 tries to even hear our order. Then she got it wrong in repeating it back to us. We had asked for iced coffee she kept saying hot coffee. Then when we clarified that we wanted iced. She told us they don't make those. After 10 minutes of trying to order we got frustrated and drove away. read more

Slow service and unfriendly staff- food items taste and are usually burnt. I drive to another location 20+ minutes away! This place needs new management and a new staff. Getting in and out of the drive thru is always a nightmare because of the location. read more

I love it here! Don't laugh too hard but I drive almost daily from Mt. Lebanon in the AM to get a drink as they have a drive through and the employees are great. Super fast and everyone is always so kind and helpful. read more

The women taking my order was not listening to what i ordered, because everything i got was messed up. When i asked for a new coffee the lady just stared at me while the other workers in the back were giggling about the mix up. I also asked for a wake up WRAP and i got an English McMuffin. read more

Well this dunkin donuts is a different story from my review on the location downtown. I went there this morning to grab a quick breakfast for my husband and myself, and I decided to avoid the drive thru and just go in. The food was decent and the coffee was good, but my issue was with the girl who took my order. She didn't know what ANYTHING was that I ordered. I asked if they served the coconut flavored coffee (it wasn't listed on their menu) and she looked at me like she was disgusted, and then asked someone if they served that. He told me that they did in fact serve the coconut coffee, and then went and got it for me. Thanks. So then I ordered my husbands sandwich, which was the eggs Benedict sandwich. Again, the girl behind the counter looks at me with utter confusion, and asks the same guy if they have that, and what it is, and then tells me she "doesn't even know what that means". So unfortunately they didn't serve this sandwich and I got something else for him- no big deal. She tells me my total which was $15 and some change, and when I jokingly replied that I was shocked (we got a a few other things so I wasn't expecting it to to be 5 bucks!), this girl looks at me and say "I know right?" I didn't reply because I didn't know where she was going with that, but she went ahead and continued anyway by saying, "honestly, I work here and I think that the prices of things are way to high for the quality of our stuff". Woooooooooooooow. Now I'm really confident about the food and coffee I ordered! I gave them 3 stars because I don't think its fair to judge an entire establishment on the idiocy of one employee, and everyone else was helpful and friendly (especially the guy she kept going to when I confused her with my ridiculous orders.. Kudos to him on his patience and friendliness), but seriously.. where do u get these people!? Doesn't make me feel too good about returning to this location, since their employees are telling me about the low quality of their products. read more

Dunkin' - This was how we got our coffee.. Was somebody sipping on it or are you just too lazy to fill it tue whole way?? Ugh. - Donuts Near Me - Crafton, Pennsylvania

I honestly try to give this place the benefit of the doubt all the time. I drive through in the mornings for an iced coffee, and they never have managed to make it the way I request. When I ask for black coffee, I get cream. When I ask for 1 pump of sweetener, they dump the whole bottle in. And if and when I complain or ask for it to be remade, they try to convince me that's how I ordered it. I think I'm just going to stop spending my money there. Never worth it. I'd rather drive to a Starbucks. read more

I like this dunkin donuts. It's newer and it has those cool garage doors that are open when it's nice out. They also have 99cent iced tea or iced coffee from 3pm-6pm (even on the weekends). This may only be a summer deal.. so I would check before just heading there. The information was on their message board below the dunkin donuts sign. read more

The only reason that I still go to this Dunkin is because it's the only place in Crafton to get coffee that's not from a gas station. Aside from the extremely friendly woman who works weekday mornings, this place is falling apart. My order is messed up nearly every single visit and the donuts are usually dry, picked over, and very poor quality. I ask for hot coffee and get iced coffee. I ask for iced coffee and get hot coffee. I know it's only coffee, but it's not that hard. The workers seem more concerned with socializing with each other than with the customers. They are extremely slow, inattentive, and unfriendly. Over the last 6-8 months, this place has gone downhill drastically. Here's hoping that there is a significant management change or that a new coffee shop opens in the area soon... read more

I went through the drive-thru this morning and was told that they were temporarily out of donuts. Out of donuts?! You are Dunkin' Donuts! You are a chain restaurant that sells donuts all day long! To be out of donuts at 8:30 am on a week day is completely unacceptable. You should be overflowing with donuts that early in the morning. And they are frozen after all - it's not like you are making them from scratch. Poor management at this location, clearly. read more

It's about what you expect from a chain donut place. At this location it's always much easier to park and go inside. The drive thru lane is always full of lazy people who refuse to go inside for a shorter wait. I don't get it. read more

This is a convenient location, but at least between 4pm and 8pm, there are smoking, screaming, snuff-spitting, ranting customers sitting in the outside patio, and people spraying perfumes, dancing, singing, inside. The staff was shouting at each other, as well. It's like the wild west of Dunkins. I figured it was a blip the first time, but no-- the second time I tried to do some work, the same thing. So I'll never be back here. It is a waste of time unless you're in and out. That being said, the staff is totally friendly. read more

Nothing like dunan donuts hot coffee. Just saying. My days no good without a cup

You're donuts are frozen but they are still delightful and the coffee helps me wake up in the morning. Praise Jesus for that snickerdoodle donut. read more

Service is getting worse everyday and when you tell them an order is incorrect they just walk away. Sadly avoid this place.

Seems like when i'm there around 630 or 7 pm the donut selection is very lacking....... No matter what day it is. Also the quality of employees has dipped in the last year. Employees that work hete and are off duty hang out and act badly with employees that are working who are just as rude and talk to these non working employees with the paying customers being ignored and lwft feelimg as second class!!!!! read more

What pathetic customer service. After being greeted with blank stares (glares would be more accurate), I assumed the online hours were wrong and I asked "Are you guys open?" and in return I received a "Yep." from one of the two employees (and I use that term loosely). I walked out (9:20pm 13Feb) without making a purchase and will never be back. No wonder there are such pitiful reviews for this location. read more

Coffe and donuts are good but avoid going in at all costs. Drive thru is main concern and you will wait a considerable amount if time as cars fly through! read more

I really like going to this Dunkin's. The staff is friendly though over worked. I hesitate saying that since the owners will assume that the staff and mangers aren't doing their jobs. More staff is needed and the ones that work there are great. The coffee is always fresh and made the way I like. It has a clean environment and the dounuts are great. read more

Coffee is always hot and ready to go. Donuts is always fresh and glazed. Customer service perfect. Free wi fi which is