Worst place ever. The idiot employees can't even understand what "no cheese" means. For crying out loud, you literally have to do less than what is required when someone says they don't want cheese on their sandwich. I got a vanilla iced coffee that wasn't even mixed. They just put the cream and sugar in the coffee and let it go to the bottom and congeal, so I had to mix it myself. Absolute trash donut shop run by inept morons. read more

Dunkin' - Boston cream donut that was upside down in the bag. - Donuts Near Me - Columbus, Ohio

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Wow. Haven't been here since 2017 and this will be my last time ever giving any Dunkin' a chance. Doughnuts were not fresh which is totally forgivable, I can look past that, but not the rude staff. The guy takes our order and I handed him my money, he goes to give me my change, I hold my hand out and waves it past my hands and puts it down on the doughnut box. I feel that's rude since I hand you my money, but you put dirty money down on a box that contains food? How rude. Then, my wife is waiting on her iced coffee, the woman comes up with a empty cup and says in a disgusting way, WHAT IS THIS!? I just stare at her thinking, don't you have a system that tells you our order? She finally makes it, puts it on the counter and says, here! Walks away and don't say thank you or nothing. Why did I even come here? The staff will make you feel you're not welcome here. read more

Dunkin' - Donuts Near Me - Columbus, Ohio

I placed a curbside order and after sitting and waiting for about 15 minutes past expected time I decided to go through the drive thru since getting out of my car wasn't an option. I go to the drive thru and say the name on the order and get to the window and they tried telling me they don't have the order. Girl at the window was super rude Food was all cold and soggy so I will be sure to never stop at this location again. read more

Terrible experience at the 5095 W Broad location in Columbus. An employee claiming to be a manager treated me rudely from start to finish--nasty, condescending, and completely lacking basic customer service skills. Whoever is in charge of hiring here needs to get it together. This is just one of many bad experiences caused by consistently unprofessional staff, and for this reason, after years of coming here, I will no longer patronize this establishment. read more

Dunkin' - Donuts Near Me - Columbus, Ohio

Person at drive thru window was acting dumb, same with the lady taking orders (giving people attitude). Ambiance was okay. Drink was average. read more

Went through the drive-thru today. Gentleman working the speaker was rude and hard to understand. On the menu two sections are dedicated to advertising LTO drinks, we ordered one and we're informed they don't have that. Staff at the window was not friendly and forgot our straws. read more

This is the first time I think I've ever gotten a drink made with the correct portions

First, I have to say that the staff here, especially one guy (who's name I sadly don't know) is so friendly -- I've never seen such a genuinely nice smile in a fast food drive-thru before... The cold brew has always been great. But the hot drinks I've gotten here have been pretty subpar. I'm 100% sure they left the pumpkin spice syrup out of my pumpkin spice latte today, and in the past I've ordered drinks with extra shots of espresso that I'm sure weren't added. But they are so darn friendly! read more

Dunkin' - Pumpkin Cream Cold Brew - Donuts Near Me - Columbus, Ohio

I went inside to order and everything seemed clean. The ladies at the counter were so friendly! I ended up getting a pumpkin spice coffee and egg and cheese croissant. Everything tasted really good, fresh and flavorful. We have been to this location a few times and have been impressed overall! read more

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I got here after 5:30 AM and no one was here. I waited for someone to come and open the store and they arrived around 6 AM. Even though they were late, they had no urgency to open up. It's 6:21 AM right now and the staff are sitting at tables on their phones instead of opening up the store. Other customers have come and driven away as well. If you are coming here in the morning, it's probably better to come at 7 or 8 AM because they don't seem to open at 5:30. read more

Dunkin' - Staff on their phone. - Donuts Near Me - Columbus, Ohio

Slowest service ever . I waited 20 minutes with no line and placed an order online 10 minutes before showing up . They were either talking to eachother or on the phone talking about getting there hair done . Don't waste your time here like I did read more

Drive thru dozen doughnuts was easy and fast. Our varied dozen were great! Kids loved them and I'll probably pack one along for work tomorrow. read more

Dunkin' - What's left of a dozen doughnuts when I get home from work - Donuts Near Me - Columbus, Ohio

I Love Coffee, mostly in iced combinations. I hate leaving one star reviews.... however (i would leave -* if I could) this is by far the worst of the worst Dunkin'. Save yourself the trouble and drive past. I don't even care if you have a free drink. Not worth it. I've given this location more chances then I care to admit, I've taken surveys for Dunkin' and yes, I'm that guy who emailed, all in hopes they would get better or at-least try. Nope! it's still in business because people keep giving it chances or dont know any better. The employees here are always rude, they rush you while trying to make sense of the menu and worst they wont take the time to understand the order. Shots at one coffee house tend to espresso, shots at Dunkin are flavored syrups. For a coffee shop they don't understand, Half and Half from creamer. Do Not go here if you can only use Splenda, because its not what they are putting into your drink. Some of my east coast friends and family rave about how wonderful Dunkin' is. I rave about what an awful experience it has been and I'm officially actively going to avoid it. This location would be better off closed as to not continue to serve people. read more

Dunkin' - Asked for Sugar Free vanilla Iced latte.. definitely received a super sweet French Vanilla latte. - Donuts Near Me - Columbus, Ohio

LOUSY service, WRONG orders, OVER-PRICED, INCONSISTENT beverages (depending who was working there at the time). i also had a young worker apologize for my long wait time, she said that her and her friend were the only ones working there because their manager called in sick and they were working on their own. The worker and her friend were 16 years old. If you don't believe me, read my Google review. I wrote the same thing two years ago when I reviewed it then. I Messaged Dunkin' Corporation, called the Corp. & actually reviewed the Dunkin Corporation Google page and hope they would contact me then, but they didn't, and after that I noticed that comments and reviews had been disabled by the corporation and by this particular shop. LESS THAN ZERO stars. read more

Went into this location on W. Broad St - of course, the store was closed inside so I ordered online- ordered powdered jelly filled doughnuts in my dozen and they looked disgusting ! Every doughnut in the dozen appeared old, "wet" (and not from being freshly made), they were hard to touch - so disgusting ... such a shame that store appears to be in such disrepair. - flower beds overgrown with tall weeds, etc. Now I can see why everything else about this store is gross - no one is taking care of it and it shows ... read more

Dunkin' - Donuts Near Me - Columbus, Ohio

I usually love this dunkin however this morning was terrible. When I got in I was immediately hit with "go ahead with your order" the order taker had an extremely rude tone after two seconds when I was about to start ordering I was once again told to go ahead with my order with an insane amount of sass. I placed my order 2 hazelnut brown sugar shaken espressos and avocado toast with bacon. On the screen it was correct when I got to the window the person said nothing just starred at me and I paid and she didn't even offer me a receipt. I was given my toast and it was incorrect it had no bacon and given my first drink. I kindly asked for there to be bacon on it and the cashier rolled her eyes and got me toast with the bacon. After waiting a few more minutes for my second drink she goes "what else do you need like a fork or something" while rolling her eyes. I explained that I had another drink and she told me it wasn't on my order. At that point I asked for my receipt. She dug through the trash and handed me a crumpled receipt. She put in our order wrong (one drink and the toast) and so I asked to order another drink the same one as I previously ordered, I paid for that and she not only gave me the wrong drink but the whole time rolled her eyes and gave me an attitude for simply just wanting my coffee read more

Just left from Dunkin' Donuts this is the worst franchisee I've ever come in contact with. I asked for the new drink with no ice they told me it wouldn't taste good without the ice and still suggested less ice which now has the drink tasting like flavored water , I got the glazed munchkin and they must be rationing on the glazed because the munchkins look plain and while they might be cutting back on cost the customer still is paying full amount for bad quality food .. it's disgusting and disappointing read more

Dunkin' - Raspberry Watermelon Dunkin Coconut Refresher and glazed munchkins - Donuts Near Me - Columbus, Ohio

We entered the establishment to order a dozen assorted donuts. There were 3 employees up front, none of them greeted us nor did they say someone would be with us shortly. They merely glared at us as if we were interrupting their day. None of them were smiling either. read more

I asked more than twice if a syrup contained dairy bc I have an allergy , they insured it didn't, they can all hear me , and I asked another time at the window. My gut told me they were wrong so I looked up the website, and I was right. I told them it's an allergy and they still sold it to me. read more

I went to this location to get a chocolate iced but he's doughnut. Came in a bag and the paper server used to grab the donut was still stuck to the top of the chocolate icing. The doughnut was OK but the service was poor. read more

Food is usually good, service is terrible. I almost exclusively mobile order, if they don't have something for your order instead of telling you they either replace it with something else, or don't give it to you at all. They're supposed to close at 9:00pm, I went to pick up donuts for the morning and they had closed 30 minutes early. They provided no reason for closing, and didn't refund my order. Many of the employees at this location are rude and lack common decency. read more

I'm annoyed with the service I ordered a small cappuccino and it's not close to being filled all the way as you can see in the picture. This isn't the first time of under filling the drinks. This happens with cold drinks too and the cups are see through. But why should I have to demand it's filled all the way shouldn't that just be a given..... read more

Dunkin' - Just got this cappuccino and I paid 3 dollars for it like I should have paid 3/4 the price - Donuts Near Me - Columbus, Ohio

Honestly if I could give negative starts I would, I just quit this location. I was there for about 4-5 months, by far one of the worst experiences I've ever had with a job. First off there IS roaches, there has been customers come in with roaches In their cup. Employees have been informing higher ups they keep saying we don't have them or they are figuring it out, yet nothing was fixed. The milk machine has had mold in it and still serving drinks to customers, me personally I would pour straight out the jugs to make customers drinks witch is not efficient to how much cream or milk they would like, and it take longer with our timers being in use. Also owners would be mad for pouring out the jug but wouldn't update their machines we can clean the machines but only so much. We had outdated machines and with there being roaches they are all inside the latte machines and coffee brewer etc. there was always something broken and nobody would seem to care to fix it. My frustration with my interactions with the higher ups (AJ, Mazhar, Yogesh, mohit. Etc) has caused me to walk out on my job along with the GM that walked out also and a couple other employees. If you bring something up like this to the owners they will get an attitude and shut you down. I have had customers come in and look discussed with how the owners treated us employees. I could go on and on but if I was you I'd go to a different coffee shop because they do not care about there customers nor employees. read more

Love this place, I went today around 6:45 before I started my night shift at the hospital and it was my first time here, I let the girls know (Morgan and 2 other co workers) that it was my first time and to give me whatever they recommended to keep me up, they made me the best drink I've had in a long time!! It was an iced toasted white chocolate latte with caramel drizzle. I will definitely be coming back whenever I have work! This is definitely my new favorite coffee place! read more

Dunkin' - Donuts Near Me - Columbus, Ohio

If I can give this place zero stars I would. I placed a mobile order while sitting outside in the car. Decided to go wait inside for my order to be finished since I ordered a refresher a coffee and a cinnamon bagel. While waiting and watching them make my order since it wasn't busy... I watched my drink that was made be poured into a larger cup and handed to the driver customer. I know it was mines because I heard the man say hand me the refresher for Jacqueline. When the lady coworker came to hand me my order I pointed out how the new refresher wasn't what I ordered. The lady told me they were outta what I ordered. Bullshit I made it clear that I watched them pour my stuff into a larger cup and give it out. She said the person in the drive-through order to exact same thing, and they have to treat the drive-through customers before they treat their walk and customers, even though I was a paying customer who already placed my order online and there was already paid for. Don't worry about me. I never returned to this location again and plus the cinnamon raisin bagels doesn't taste like nothing but a plain bagel. Very poor customer service. Oh, and by the way, the mango pineapple refresher is disgusting. I would've really much prefer my strawberry dragon fruit with green tea. read more

Very fast drive through service. Excellent hot Carmel Macchiato... My beverage was good also!

If I could give this zero stars, I would. Not sure why they have as much business as they do honestly. First off, this location does NOT know how to make drinks or coffee. However, there is 1 drink my boyfriend likes and so the only way I'll go here with him is if I just get espresso and make my own drink at home. So for the past 6 months I have been coming here ordering 4 shots of espresso over ice. This comes in a large cup and is filled up with espresso halfway. And then today I go there and I'm told there is new management and "you've been getting way too much", and then they proceed to give me a drink that costs $7.16 and it's barely filled with any espresso. So then I go to Tim Hortons and ordered 2 shots of espresso that costs me $2.10 and is filled about the same much as the 4 shots at Dunkin'!!! Ridiculous. I will NEVER go to this location again. Pure trash read more

Dunkin' - Donuts Near Me - Columbus, Ohio

Seriously do not waste your time or money. The past 2 times I've been there the donuts have tasted like they were 4 days old. This last one I literally threw away!!! And both times my drink order was wrong. They seem to not care AT ALL!!!! read more

There was a bug inside an ice in my drink and didn't realized it until after I drank the whole thing. I was refraining from posting reviews but I need to warn others. I privately emailed Dunkin's customer service and was told that the franchisee or a store rep would reach out to me within 2 bus days. It's been almost 2 weeks and I have not heard from anyone since. Hoping that this location's sanitation protocol be reviewed and take proper actions for this incident not happen again. read more

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Will not return to this location. Says online they open at 530AM as I needed donuts for a meeting at 645am. Went at 630, and the doors were locked as employees were inside. Went through the drive thru to order and asked the girl what time they open their doors. She had no clue. I told her it said 530 online and she said "yes we open then. The manager tells her, they do not open the doors until 7am. This location literally makes up things as they go, because I have ordered for meetings previously, like a month ago, and had the same issue, but the employee let me in at 545am and said they open their doors at 6am. read more

The lady working in the drive thru was wearing her mask around her chin, completely missing her nose and mouth.

This was the worst donut shop I've ever been to. I went in for a sandwich but the grill was down. So I bought a few donuts instead. Almost $6.00 for three of the driest, tasteless, bricks I've ever eaten. I will never go to a Dunkin' Donuts again. Absolute ripoff. Shame on them. read more

Don't bother with this place. Guy at register counted money while my husband waited. Munchkins were barely glazed and totally tasteless. This place won't be in business long! read more

This is review for drive-through - Sunday afternoon Jan 10, 2021. We were the only car in line (well, Sunday afternoon I assume not the busiest time, but still)- Very quick, very friendly service. Correct order (no mistakes) - AWESOME DRIP COFFEE (w oat milk), very tasty piping hot 2 for $5 bagels with egg, bacon, cheese. It is my standard order at any location in the USA. (And I travel a lot!) - and this one was BEST BY FAR! Thank you! Big parking out front, clearly naked lanes, building from outside looks orderly and clean. Open till 9pm (as states on the sign) We'll be back. Thanks again! read more

We were exited to get this place when it opened. We hadn't tried any before. We tried a few times and each time we were very unimpressed. The drinks are always kinda blah. The donuts are just okay and the breakfast sandwiches aren't great. read more

Worst Dunkin' Donuts I've ever been to, ordered my brother two donuts and they only gave him one.... and the picture is what it looked like. No frosting and stuck to the bag!!! It is his first birthday in America since being home from the war fighting for our country. All he wanted was his maple donuts. read more

Dunkin' - Donuts Near Me - Columbus, Ohio

Donuts at this location always taste old and dry. Coffee is okay and service is quick. Donuts are a let down

If I was able to put no rating on this Dunkin' I would because it's that awful. Almost every single time I go there they mess up my order(I literally get an iced caramel latte). Went there today and they were closed on the inside for no good reason and I placed an order on the app to walk in so I called to ask what I should do and was not treated very well. Do not come to this Dunkin'. read more

I always come to this location and never once had a bad experience as today. I had a coupon for my drink and African American girl with braids & glasses refused to scan my coupon all because she claim she didn't have a manager code. I repeatedly asked her to please scan it , it will work or separate the other she refused and told me to leave and told me there is no manager there, and slammed the windows on me. What type of customer service is this???? She is very lucky my kids were in the car because I had to have my composure and not curse and I just drove off. This girl needs to be fired !!!! She always refused to give me her name!! read more

Went here on Wednesday 8/18/21----the very 1st day for the pumpkin doughnuts----N O T !!! They were out around 12:30 pm----Really?? The very 1st day----bunch of BS---will never stop here again! I will just wait until Krispy Kreme has theirs as I'm sure they are better anyways! Thanks a lot DD for nothing!!!! read more