This has to be the most bizarre Dunkin Donuts I've ever been to. It's like another realm in there. I typically prefer mom and pop coffee shops, however, when traveling I rely on the consistency and longer hours of chains for the essentials. The family owned coffee shop in town was unable to make me an iced latte, so I went to DD. I've been to Dunkin' Donuts all over the country (Tennessee, Mass, CT, NYC and Long Island in NY, NJ, North Carolina, Delaware, Maine, California, Florida etc) and I always order the same exact thing, an Iced Latte with almond milk. For some reason the Cobleskill location kept making me an iced coffee with a turbo shot in it and a splash of almond milk. The latte was as dark as a cold brew and extremely bitter and burnt tasting. I asked them to remake it and they refused to and just dumped some out and added a bit more milk, it still tasted very bad and was extremely dark so I sent my husband in with it, they were very rude and huddled up talking about the situation and then handed it back to him and said there was nothing they could do. So strange. Have they never heard of a refund?! We went back the next morning and since they don't know how to make a latte, I figured I'd just order a deconstructed latte and put it together myself, so we asked for a medium iced cup of plain almond milk, with one turbo shot on the side, I said it clearly and repeated the order so that they understood the simple order. They nodded in agreement and rang me up, but then didn't make what we ordered, and never told us they were not going to fill that order, instead they made us an iced coffee with a turbo shot in it again!! And then announced "here's your iced coffee with a turbo shot". I felt like I was in the twilight zone. Needless to say we didn't go back, and won't be back there ever again unless the staff changes. The 3 girls working there were rude and seemed to be in a constant state of confusion. I told them they could charge me whatever they wanted, that all I was asking for was a single turbo shot (in its own cup) and a medium cup of iced almond milk, I can't imagine why this is a difficult order to fill, but apparently it was mind boggling to them, and instead of saying they couldn't do it, they just gave us whatever they wanted to, and then also gave as an attitude when we said "this isn't what we asked for". read more