Great coffee, great service, and tasty donuts. The staff was attentive and helpful with our choices.

Went to try their new Valentine's Day menu items. They didn't give me the brownie batter donut I ordered online so I waited after they closed the window on me. Lady at the window said they ran out. I said ok...well I paid for one, so you have the other ones? She said no we ran out of those too. I awkwardly waited because normally if a restaurant runs out of something and you've already paid for it they compensate you... she said "do you just want a random one?" I said sure. She threw some maple syrup flavored one to me and said have a good one. It was not good. And their toxic ex-presso tastes like a toxic waste of my money. read more

This store needs to hire more staff! This time that I came I waited almost 5 minutes at the speaker to be able to say my order. I feel like every time I'm here they're overburdened and slow. That being said today they had three people I could see working and many customers inside as well. Support your staff! Drink was great. read more

Donuts were horrible! Dry and the lemon filling was disappointing. Not at all the way I remember it . Way over priced for what I got. read more

I went to Dunkin because this one was opening near my house. I wanted to give it a try since it had just opened up. There was quite a few people in there so I made an online order to go and pick it up as that I went in there they asked for my name for the order. I let them know and she told me that it was going to take a couple more minutes, which was fine because I knew they were backed up. As I was standing there waiting for my drink, I noticed the manager or who I think was the manager getting snobby with one of the workers. I didn't like seeing that because I would hate for my manager to get snappy and roll her eyes while there are customers right in front of her. The girl that was asking the questions looked scared, almost embarrassed. I didn't even get my cold foam that I wanted on my drink after seeing that interaction. I didn't even want to ask her for the cold foam for my drink because even I was kind of scared that she was going to spit on my drink if I asked her to remake it. I won't be returning back. read more

Dunkin' - Morning run - Donuts Near Me - Burlington, North Carolina

Terrible customer service. Weren't rude but not accommodating. I'm not hard to please but how is it that I'm unable to make customizations to a drink at this Dunkin' but I'm able to at any other store. read more

On Saturday 2/4/23 at 4:20pm me & my family came to get some coffee & hot chocolate and the staff here was AWFUL!! They messed up the order we nicely told them & the girls at the counter & making the coffee were so mean & rolled there eyes. Terrible customer service. The girl taking out order was laying her head on the counter while ordering and constantly laughing with the other girls very loudly. I've always liked Dunkin but this one is the worst one. The staff made the store awful! Dunkin DO BETTER! read more

The lady at the window literally has such attitude. She is super rude and has no manners, nor does she have customer service skills. She's diminishing Dunkin! read more

Best place for coffee and do it's. Their specialty and seasonal drinks/coffee is always on point. Friendly service.

Terrible attitude and treatment from the lady at the window. She doesn't have customer service skills. Extremely rude

Horrible wait in drive thru. (25) min is ridiculous! Is it short staff or unmotivated workers.

They are very slow and they need to keep their drive thru going. That's a very bad experience for young females that kept looking at us in the drive thru and saw us three times. read more

Their coffee is trash I went to get a Carmel iced coffee and the barely put Carmel wouldn't recommend

Extremely rude employees. Always under staffed. Slow service. Needs a complete overhaul.

There are a lot of people working here but extremely slow and disorganized. Need to be trained. Worse every time I go and decided today it's not worth the long wait and hassle. I won't be back after being a longtime customer. read more

This is my last time! I've tried multiple times to use the online order system, they can't seem to read English, After sitting in the curbside for 10 minutes I finally drove through the drive up window, the male there simply kept repeating they only had orders for Patty and Lee, could not undrstand even though I spelled the name twice! EVEN if they can't figure out the name the order says to give them the order number mine was #844 I repeated it to them no less then six times, He finally said to pull forward. The person at the window was condescending, but managed to make out my first name and last initial, but only added my Latte after I reminded her. This location has been rude since day one, (when they barely spoke english). I suggest you purchase breakfast anywhere else. read more

This was by far the worst coffee experience I've ever had. The staff is incompetent and charged me about 5x what the order should have come to. I waited outside the bathrooms while my order was being made. A staff member came up to me and said the bathrooms are only for us (meaning workers). I said that should be communicated with customers through a sign on the door or outside. Her response was "that's not my problem". I responded by saying "that sounds like poor customer service". The staff member then got on the phone yelling about the current situation. I got out of that place as fast as I could and will never be back. It was overall very upsetting. On a side note, no one was wearing gloves and the women that I was dealing with had very dirty three inch nails. YIKES!! read more

Just ordered hot coffee..had to wait quite awhile for it...that wasn't the problem..the whole time I'm waiting..I get to see this make employee's ass with blue polkadot underpants the whole time. Not sure what kind of a dress code they have there but it was pretty disturbing...I was there for a few minutes waiting..I'm not sure work is the right place to make cultural statement...I almost didn't want the coffee after looking at that..im not talking about alittle undrrwear..im talking about a whole ass showing...inappropriate dress for work... read more

Rude, slow, and messed up the simple order. Girls behind counter was totally clueless. Deer in headlights. If you have new employees, make sure they are trained. Ones here lack a lot of everything. read more

Today, the wait was 20 minutes before ordering. Waited 5 minutes at the pick-up window, watching my coffee and croissant get cold (with the food of others) while the employees were filling other orders (instead of giving me mine). When I called this to the young woman's attention, she said they were short of staff (although I counted 7 people in the front doing something) and then told me I could go somewhere else if I wasn't happy. This is a great business model. If I were her manager, she'd have been fired on the spot for speaking to a customer that way. If I'd had time, I would have gone in and spoken to the manager. My food and coffee were cold. I love Dunkin food, but I won't be going back to this store. read more

My favorite location. I've always had a good experience here until today. I decided to do a mobile order and pick up in the drive thru bc the line was a little long. I was told to pull up to the window after telling the employee I had placed a mobile order, she was very nice. However the employee working the window seemed confused when she tried to give me someone else's order and I told her it wasn't mine. I said I placed a mobile order and gave the name. She then had me repeat my order 4 times and it was still wrong when I received it. read more

The women on at the window is really rude been going to this place since they open but now they have alot of people that dont like to work there always on bad mood im a leave time and date incase theres a manager who cares about there customers 11/22/21 at 10:30 am ..... read more

This is the second time I have gotten the worst tasting coffee of my life from this store. It was so bad I gagged when I took my first sip. All I ordered was an iced coffee with cream and caramel... how do you mess up something so simple so badly. I will never step foot in this Dunkin' again. 0/10 recommend. read more

This place is unbelievable! I went inside to order and literally the first girl was at the register yelling for someone to take orders because she HAD to go home. Finally another guy came up to finish the customer in front of me. I stood there obviously waiting to order and he saw me but never acknowledged me! I stood there for several several more minutes thinking he would come back over but nope! I finally had to go to the end of the counter to tell someone to take my order. The lady never said sorry or anything. Finally after 15 people came thru the drive thru and got their orders literally 30 minutes later I got mine. Terrible!!!!!! The manager walked back and forth and never acknowledged me as well! read more

I use to come here everyday now it's one day a week they never make any of my drinks right and they always halfway put the lid on so it spills everytiime, don't go here go to another until they learn how to take orders and good customer service read more

I bought a dozen donuts a few days ago and over half of them were stale. Yuck. Seriously, go to NC Jelly Donuts instead...so much better. On a side note, the service was very good. I feel bad about leaving a low review when the workers were cheery and polite, but dang, their donuts were awful. read more

It never fails. Every time I ask for a donut there it is stale. Today I got my regular iced coffee & decided on some donut holes....again out of the 10 I received only 3 were fresh. I had to throw the rest away. They should take the word "donut" out of their name...they really don't do a very good job with those! D.N. read more

Would've gave 0 stars, breakfast sandwhiches came out fast, however they are cold by the time we got everything else. waited 30 minutes for my ice chai tea, got a coffee with a chai tea label instead. Employees not helpful. read more

So I was hesitant on going to this place after reading the reviews but this place was ok. The staff were nice and had almost everything I asked for. The only thing I would criticize is the icing ratio is a little light. read more

This is a fairly new Dunkin Donuts, a fresh new stand alone building with a drive-thru. Super neat & clean location. I only stop here for coffee, I love me some Dunkin Dark Roast, so I can't speak on their donuts & food here, but I'd guess it's like any other Dunkin Donuts you've ever visited, much better option for doughnuts right up the road at NC Jelly Donuts in my opinion. This is a very convenient place to hit the drive-thru for a really good quick cup of coffee. read more

Dunkin' - Dunkin Donuts: Burlington NC - Donuts Near Me - Burlington, North Carolina

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Honestly the worst Dunkin' on the east coast, easily. The staff is as unprofessional as it gets. Ordered 3 ghost pepper donuts and they didn't look as they did on the poster so I went inside and asked if I had received the correct donuts. The cashier asks the manager (I'm assuming...a bum nonetheless) and the manager states, "it's supposed to have some red s*** on it but it didn't come." And proceeds to be ridiculously rude about the fact I would even ask. I state that she doesn't need to be rude so she gets loud and proceeds to be unprofessional while customers are in the store.There's a Krispy Kreme as well as an NC Jelly Donuts down the street, so unless you enjoy being served by the human equivalent of 5 o'clock traffic, then I would take my business literally anywhere else. read more

This has to have been the absolute worst Dunkin' experience we have ever had. We're on the road and decided to grab some quick Dunkin' for breakfast. The queue for the drive thru moved at a crawl and the attendant barely acknowledged the order or provide a total. When we finally made it to the window, there was an additional 10 minutes to get the order. Simple items, napkins and ketchup were left out even after requesting face to face. Again, minimal spoken word from the staff about the order, delay, anything. Once back in the road, it was time to eat but the croissant sandwiches were inedible. They smelled and tasted as if they had been marinated in dish soap. Unfortunately since we were back on the road, we were unable to address with the staff. As we travel this corridor often, there will be no further stops at this location and would recommend others avoid as well. read more

The only thing fresh was the iced tea. One cruller donut was cold/refrigerated and the boston cream donut was stale and obviously 2 days old. Not worth the value paid. read more

Waited 25 mins in drive thru then was given a sandwich with a bite taken out of it. When they brought out a new one the guy gave it to us and laughed... the worst service ever read more

I am nearly positive that whoever was working the drive through at 10:49 this morning (5/13/20) spit in my coffee. Started feeling gross while drinking it and noticed coagulated bubbles that won't go away. With the first sip, the coffee tasted the way sweat smell. Absolutely disgusting. Especially with Covid-19 going on right now. read more

Pulled up to window and immediately felt disrespected. A young man REPEATEDLY rolled his eyes after being asked for things such as straws, etc. I understand having a bad day, but management at this establishment should ensure that their employees know how to keep their composure towards customers, no matter the circumstances. The only reason I am giving two stars instead of one is because another employee came and apologized for his behavior. Despicable. read more

This place is trash. They're open until 11 tonight, Saturday 1/27. Right now it's 10:38 and they're telling me they're closed and won't serve me. Management needs to fire the lazy staff or change hours of operation to reflect what they'll actually work. read more

HORRENDOUS SERVICE by someone claiming to be the store owner. Seeing the description that says friendly service is laughable after today's experience. I used to visit this location frequently but never ever again. The concept of customer service is lost here. If a customer calls with an issue, what the owner should NOT do is hang up the phone in the customer's face. I would recommend skipping this location or visiting the Krispy Kreme around the corner. At least if they mess up an order there, they don't try covering it with rudeness and lies. read more

Exceptional service today had a great experience at the drive-through and refer this location to all.

Employee blew his nose and didn't even wash his hands. My wife had to tell him to wash his hands before he touched that bagel.