I get coffee everyday with my family, The workers here are rude every time and just don't care! Very unprofessional

I ordered 10 chocolate and 10 glazed munchkins and they gave me 5 glazed and the rest chocolate. Very rude too.

That's my cup of chai tea. No chai at all didn't taste like tea tasted like warm milk with foam on it and I paid $575 for 1/2 cup of tasteless warm milk. Just awful. They do not know what they are doing at this Dunkin. read more

Dunkin' - My medium chai with no chai and 1/2 cup of a medium. This happens way too often someone needs to shut this Dunkin' Donuts down. - Donuts Near Me - Braselton, Georgia

I went for a quick snack the other day. I was quick spoken and the server was trying to ask me a question. So I apologize. The servers at the winder were respectful and kept their demeanor well. Place was clean and service was quick. Thank you. read more

Who hired these people And the drinks taste terrible they don't even mix it they just dump it all in and give it to u read more

Good morning, I'm writing this review because I want to complain about the employees. The employees, especially the women, are always in a bad mood. If you don't like your job, find another one, but you can't be in a bad mood with the customers. It's a terrible place to go shopping. Every time I order my coffee, they give me crap. They don't even know how to make coffee. Aside from the fact that they're foul-mouthed. I won't go back to that place again. They're always in a bad mood. It seems like they don't like their jobs. terrible service. And very unhygienic to the environment read more

Hmmm. Parked here. Was clean and not too busy inside. Lots of Dunkin's have a problem where they pay attention to the drive thru first. Totally ignored inside for a long time. Finally got two drinks. One light ice and one extra. They ignored both. Maybe we are a bit high maintenance? It's always right when we drive through. I also asked for a egg and cheese Sammy. I noticed the egg and cheese and sausage one was on special and asked if I could just get that with no sausage to save $ and the cashier waved her hand at me and said "yeah yeah". Later I saw she charged me for the original one which had less but was more expensive showing she ignored me. The coffees and sandwich was fresh and well made. Maybe just use drive thru. read more

Dunkin' - the inside of a dunkin donuts shop - Donuts Near Me - Braselton, Georgia

Without fail every time I get the rudest service no matter who it is. Incompetence and rude workers has led me to never spend another $ at this location again. Thankfully they are building down the road. read more

Most mid DD of all time. Bagels undercooked, coffee tastes like ****. It can't be that hard to properly microwave a breakfast sandwich and make some coffee. read more

This Dunkin location has been pretty solid for me the past month or so. Kind people and quick service.

7 out 10 times I visit I get granulated sugar in my ice coffee. I'm crunching when drinking ice coffee. I always order liquid sugar but get granulated sugar. It's frustrating. I really need to stop visiting this one. Only happens at this one! read more

I didn't catch her name but the associate at the drive-through with the septum piercing and happy eyes absolutely deserves to be called out for her customer service being on-point. I only went there for coffee, but her up-selling over the speaker didn't come across as pushy one bit, so yeah, I left with a goodie too. But it was her genuinely fun and friendly attitude when I got to the window that would have me choosing to return to this location over the one at Hamilton Mill or Spout Springs ... if it wasn't for the horrible traffic on 211 around there. My coffee tastes fine, the donut is what it is - a frosted round bomb of sugar with a hole in the center, but her customer service was the real 5-star. read more

I am so disgusted that a place has the nerve to charge for a water cup. I couldn't believe when i got to the window in the drive through to get it and he asked me for my card. I was literally dumbfounded. read more

Claim they are open until 11. Yea right. My husband went by and no one there. Update your hours so people don't waste their time & gas. Honestly I recommend Danny's donuts over Dunkin every time too. I've just been wanting to try the refresher drink- otherwise Danny's can have my business from now on. read more

This location definitely needs to be retrained. Customer service was horrible, Food was terrible Coffee was cold. My receipt was thrown in the garbage. When I asked for it the worker picked it out of the garbage and gave it to me completely dirty. My sourdough sandwich was ice cold . When I asked for them to heat it up, they were really rude about it. I would never come to this location again. read more

This one stands out as one of the worst ones I've been to. That's really saying something with all the terrible locations I've been to throughout the greater Atl metro. I will say they are certainly more friendly and helpful than ones that are bad which are closer to the city. However, literally every time I have gone they forget something. Once I hesitantly visited and had the absolute worst oat milk iced latte to date. I am a fool not to have bought stock with as many overpriced lattes as I have bought here. So I have a strong reference point for this. Not sure what they put in my latte but it was terrible. I'm not one to complain or send stuff back (I know the scary potential it brings with it!) but that latte was just beyond wtf. They did make it again and it was still just as bad. So not sure if the milk was wrong or old or what but it sticks in my mind and makes me avoid it on top of other mistakes. Hoping this relatively new location will find its footing soon so I can go when in the area. read more

The staff is a bunch of 'I don't care' teenagers. They forget to complete order. (Had to remind them twice on what I was waiting on.) They are too busy talking with friends who came to visit. The bathrooms were disgusting (there was pee and dried poop on outside of toilet bowl and dried up soap on sink). The guy sweeping outside would bring in the dustpan to the inside - pass over the food counter- for someone to empty. They then passed it back over food counter to him so he could go back outside and do more. (Trash can outside could have been used). We order 2 single scoops of ice cream. They came in 2 different size cups. ??? They need a new manager to clear out or be visible with them and the health department to make a visit. read more

Don't order an hour before they close. Placed an online order, arrived and were told they may not have 19 donuts( the amount we ordered) they ended up having them but only glazed and the plain cake donuts. Since we already paid we took what was available. read more

Group of teens on clock don't know how to receive orders and giggling with other employees

I live directly across the street from this location and I'm a stay at home mom with 3 kids and no car. I order Dunkin' Donuts almost every day and about 85% of the time it's a disappointment. They do not follow instructions for some reason they refuse to add the Amount of cream and sugar i ask for. They absolutely will not Answer the phone you can call a million times and it doesn't matter. It's a bunch of teenagers messing around all day and they couldn't care less about the customers and the money we spend. I decided to try and figure out a home alternative so I no longer will have to deal with this Dunkin' Donuts. Save time money and aggravation and go to another location trust me. read more

A big hands down to the new Dunkin Donut in Braselton! Customers showed up in the cold and snow to find this welcoming them this morning! My family has already visited this location 3 times and supported them by purchasing donuts, coffee, and hot chocolate. Have to give a shout out to the manager Terry who is awesome and polite! She was the one there this morning while there appeared to be no owners on site. People were literally standing in line this morning thinking they were there for the giveaway. Not all could see the sign on the door as people were going in and out and holding the door open for one another. Let me mention employees were allowed to open the store this morning in order to sell to the public. Not even the offer of a free donut or hot coffee to those who did show up? Not even so much as a teeny, tiny Munchkin? Shame on you Dunkin Donut of Braselton. #customerservicefail read more

Dunkin' - a sign posted to the public - Donuts Near Me - Braselton, Georgia

Times are hard and I guess they can't find decent workers at the moment. But I will not be coming back. They don't make the donuts at the store so I'll Probably come for that.. if I was truly desperate.. customer service needs ALOT OF WORK. very ungrateful teenagers working here. I feel bad for them.. read more

Very Unacceptable! Came to this location on three occasions after 5am to order food. Nobody was in the building. Never coming here again and would not recommend to others. Sat in the drive thru for +15 minutes read more

not sure why no one has good reviews for this dunkin, everytime i go everyone is always so nice & my order is always perfect! (and that actually mix the creamer into my coffee! which a lot of other locations don't do.) i like this dunkin & will always continue going here read more

They ignore you! This DD is frustrating every time. Highly recommend you go to the one by exit 120 instead. Plus that ones opens at 5 and this one doesn't open until 6 Both my husband and I have had separate experiences here where we have both not had the on the go order ready and been ignored. read more

Quite possibly the worst Dunkin' Donuts I have ever been to. The service is awful, it's super slow and there's zero hospitality. I mobile order every time, there wasn't anyone in the drive-through or in the store, and I still had to wait 10 minutes for a sweet tea and snackin bacon. Ridiculous! read more

Terrible food and service. Breakfast sandwiches weren't toasted and eggs tasted like they were a couple days old.

I'm not sure if at this point they see me pull up and conspire to disappoint me. Every drive thru order is consistently wrong. I am made to feel rude when I correct them. Going in to order ice cream is also constantly disappointing. Flavors are mislabeled, or not labeled at all, and the sundaes on the website are now discontinued. read more

I order 1 dozen donut and ask just a box so I can share, and they want $15 for it. So $5 for empty box. What a rip off.

The thing I do not understand about this Dunkin Donuts is how it is so impossibly hard for speed. Every time I go there it takes at least 10 minutes. I can be the only person there and still 10 minutes. Then today the final straw was when I got to the drive thru window after waiting 8 minutes for the car in front of me and the person said "wait what was your order? Oh no sorry we don't have that anymore". Thank you for wasting my time. Hire someone who knows how to pour a cup of coffee, my seven year old is available if you need someone. read more

Where does one begin, the older women working the counter had no mask on while handling food let alone gloves. I missed it but my husband saw her, while packing the donuts for the customer before us adjust the wax paper she was packing donuts with against her shirt and dirty apron. Not to mention her customer service or lack there of was uninviting zero greeting. My husband asked for very little cream in the coffee and it was over poured. Also the place was dirty, the donuts were dried and stale needless to say we threw everything away!!! Lastly when putting the lid on the coffee cup she placed her thumb directly where you would sip from.....so gross!!! read more

This location is right across the street from my home! Convenient but every time I go through drive through, the girl that is always there answering, has no positivity at all or customer service. I always ask how she is & she blankly says, " Good". Today I picked up my mobile order through their drive thru & asked two purchase two gift cards but they had none left. The drive through guy was very kind however & very apologetic. Wish this location was much nicer! read more

No employees inside were wearing masks while serving food. Food was as expected, not bad but I won't be eating here again.

This place is amazing. I work at the Urgent Care by Moes and I come in every morning to get coffee or sometimes when DD first opens in the morning to do homework. The staff is always so attentive and asks me how my day is going. I love coming here. The food is always great and the coffee is to die for (Chris always makes mine perfectly). I, along with my other co workers at the Urgent Care consider this place to be a saving grace on our long days! Keep up the great work! read more

This location was so nice when it opened. We love our Dunkin coffee and will never drink anything else, however, this location has been sliding down hill. It's very apparent that some real management is needed here! Whenever we order from here there always seems to be an issue. Recently, my son ordered a sausage egg and cheese on a toasted bagel. The bagel was not toasted and the sandwich contents were ice cold. We usually have to remind them what's on our mobile order. The hospitality is "lukewarm" if that and many times it takes a while to be noticed, probably because they don't have enough help. In the afternoon there are very few donuts to choose from and they are not fresh.I can name a few DD shops that are so much better than this one. Again, I truly believe there's a lack of management and training here. I've never been a "complainer" but it's so obvious there's much room for improvement. read more

Absolutely the best Dunkin Donuts in all of Atlanta if not the country. I've been to Dunkin Donuts from here to Chicago, to Boston and back, and the donuts here are by far the best I've ever had. I've bought DD Boston Cremes, Old Fashions, and plain glazed and each of them have a distintly different flavor than any other DD I've been to. It makes me wonder if this is a test store or have in-store baking. My wife and I visit this on a weekly basis and have never had a bad experience. We will absolutely be back and cannot reccomend this place enough. My wife also gives a special shout out to "Bailey" who seems to be the server she always gets. Very helpful and excellent service. read more

I headed out early Sunday morning and was looking forward to a cup of Dunkin Donut coffee from this new store. I pulled up to the drive-thru about 6:15 a.m......... they open at 6 a.m.. I sat there two or three minutes and saw one employee walking around but no one ever answered the drive thru so I circled the store and pulled up to the drive-thru again thinking maybe I did not activate the drive-thru notice. This time I saw it about 3 employees standing inside the store but again no one answered the drive-thru. I thought maybe I was wrong and they did not open until 7 but I did confirm they open at 6 a.m.. I had to head over to old faithful McDonald's to get my coffee. Not a good start to a new restaurant! read more

This location does not have the same flavored teas as the webpage. The peach iced tea taste like the WORST cough syrup. DO NOT GET THE FLAVORED ICED TEA. the iced coffee needs more coffee a little less cream and less sweetener. Can't taste the coffee. This is not consistent with the Suwanee location (which was very good). read more

Dunkin' - Unsweet Peach Iced tea is absolutly terrible!! Cough syrup. Little too much cream in the iced coffee. - Donuts Near Me - Braselton, Georgia

I just went in there to order an iced coffee, the coffee was definitely old or otherwise spoiled. They begrudgingly made me a new one, unfortunately, they didn't change out the coffee or do anything different, so it tasted exactly the same which was spoiled and gross... I let them know that their coffee is still messed up And they nodded their head and let me leave with a full coffee thrown in the trash. They are not busy at all. There's nothing really going on there so I'm not being a Karen, they're just rude and their coffee is gross. 1/10 would not recommend. read more

it's awesome here! they let me swap out my food even after i took a bite because i didn't like it! the workers are awesome and the decoration lighting and decor inside is awesome! definitely reccomend read more