Dunkin got it right today. The app coupons made for less of a hit on my wallet and the drinks and pumpkin pound cake were spot on. I recommend the "Wicked" inspired refresher. It's such a pretty shade of pink. read more

Dunkin' - Wicked® Pink Refresher - Donuts Near Me - Boerne, Texas

The attitude at the drive up window was without emotion! Like who cares! The change I was given was 50 cents in nickels. My food was cold and the cheese wasn't melted on my sandwich and I had to pull around d to get my order, along with 3 other people. Guess it will be a while until I get food here again. Coffee was good. read more

love this Dunkin, it's a staple in Boerne. Drive thru is always empty when I go, fast orders and kind customer service. Love it!!

I got a couple scoops in a cup. The ice cream was fresh and delicious. Quantity was generous. The staff was very polite and friendly. I went through the drive through. No problem. read more

Ordered a dozen donuts through door dash. Dunkin messed up the entire order got 2 of 12 correct. PATHETIC. If you can not fulfill a donut order what chance do you have in life at any success. Customer lost. Management this is on you. No wonder you have 2 stars lol. Close the store and find something else to do with your life. read more

This Dunkin Donuts/BR is in need of a massive refresh! They are always out of something which makes me think the owner/manager does not know how to run the establishment. Is there no product counts done at the end of the night? They were out of the "ice cream of the month" & the employee said it was in the freezer and too hard?! What the heck!? read more

Do not order anything from this place. I placed an Uber Eats order for a chocolate shake, which was advertised as available on the Uber Eats website for this particular location. I called and was told by the person at Baskin that they had no chocolate and I asked for a cappuccino chip shake, and instead they gave me a mocha almond shake, and because I was upset for Miss advertising, the lady serving ice cream gave my shake after I paid for it to the driver for free because I was upset to get back at me and lied and said I had been refunded. I will be calling the manager and the police. She basically stole my shake and gave it to someone else and I have been charged for it read more

Soooo slow and gets my order correct about 50% of time. They Start my app order when I get to the window. I love the coffee here but can't deal with this. read more

I LOVE Dunkin but have been disappointed by this location too many times. Today was the last straw - the coffee was not even lukewarm, they were out of cheese and I watched the guy behind the counter make my egg wrap with his bare hands.... After he had just come in/out of the front door - delivering something to somebody outside. So gross. read more

Only coming to get my money that they kept! I drove up to the menu, was greeted by a female employee who asked how she could help me. I place my order and she says "ok, one moment please". I wait a little bit and then a male employee comes over the speaker and asks how he can help me. So I place my order for the second time. I pull up to the window and pay. A few seconds later, the same male comes back to the window and tells me they don't have the product to make my order (after ordering twice and paying, and I ordered one of their most popular drinks) and asks if I'd like something else. I said no, I'd just like a refund. The male employee (James) says "I can't give you a refund because the manager is not here". I asked for a gift card with the money on it, again, "I can't do that". Only options were get something I didn't want or leave with nothing after paying for a product. James then tells me to bring my receipt back tomorrow and talk to manager Sam to get a refund. James assured me he would put it in their group chat so manager Sam knows I didn't get my drink. We'll see. Like I said, I'll be back to either get my money or the product I paid for, but I'll definitely be visiting one of their competitors from now on, after this. read more

This food is mid, the service is lackluster. I asked for 2 things on my order that I didn't get, I had to then pay for one of the things then never got the other. Lady taking orders obviously wasn't listening. Chai sucks here. read more

Never has anything No bagels or stale @$$ bagels or no matcha or has one and not the other Just close this poor excuse of a DD store read more

BY FAR THE WORST. I cannot believe I gave this places so many chances- today was the last time- I will be taking my business to Starbucks, where they actually care about what they do. This morning I got my usual coffee from Dunkin to get a mouth full of COFFEE GRINDS! I had to throw the entire thing away. How's a day without coffee? And I thought their coffees come out of a tap? How disgusting. Previous times when we have given them another chance was once when my husband went and ordered a donut and they said THEY ARE OUT OF DONUTS. Literally no effort to say want to wait for us to make more since donut is in or name ??? No. I don't trust this place at all. Careless!! Take your hard earned money somewhere else where u can be sure u are actually getting what you pay for!! read more

Dunkin' - I love drinking coffee grinds in my morning coffee. - Donuts Near Me - Boerne, Texas

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Too bad you have to put one star to write a review. Doughnuts taste 3 days old. I've never had a chewy and hard cake doughnut. Crew members are more focused on drivethriygh(which was empty when I arrived) than dealing with the customers in front of them. Change your name to "Dunkin' shoulda gone somewhere else" read more

It's Dunkin Donuts, all American place for coffee, donuts, muffins, even breakfast. The staff was friendly and fast. read more

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I have been to plenty of Dunkin' Donuts, but this one by far is the worst. I asked for avocado toast, and I got a smidge of avocado, very disappointed with them. They don't deserve a star maybe for effort. read more

Every time i get an iced coffee from here it's ALWAYS sour. Then i have them remake it and it's still sour and then they proceed to tell me "sometimes they make it with cold brew" OKAY! Then if you know that whoever makes it uses the cold brew to make coffee then remake it or retrain them!!! Or better yet don't have them make it anymore. So disappointed. Do better. Will not be going there anymore. read more

Been here a couple of times and unfortunately, the donuts were always stale and hard. Staff seemed to be frustrated the times we have come inside, not sure if they are understaffed, not the most friendly of Dunkin' Donuts I've been too. read more

This has to be BY FAR the worst run Baskin Robbins in the USA. They never have the right supplies (no quart, no pints, no lids, no double scoop cups, etc) And only about half the time do they have the flavor I want. I keep asking again and again, and one of the managers told me they go through three containers of it a week, yet it's out more than it's in stock . They need management that is efficient and customer service oriented. read more

Best donut & coffee shop in Boerne, hands down! Either best coffee shop or best donut shop or a combination of the two. It's successful & the best; regardless of how you define it. They have FAST, friendly service & the staff is super helpful & personable! Great attitudes & great energy! Love this place! read more

Worst dunkin' donuts i've ever been to. Stood in line for more than 15 minutes and had no service at all.

Horrible horrible horrible and what's more horrible is they don't reply to you on the phone when your not happy . They ignore you they don't care about their customers read more

If I could give no stars i would. I came here previously and got donuts & ice cream for my little. The donuts were stale and the ice cream had freezer burn. I came back today for cold brew & kolaches thinking this would be better. The cold brew was meh. The problem was with the kolache. I took a bite of it, the bread was hot but the sausage was till frozen. I went back and asked for a manager. No one was available. I asked for whoever was in charge. Some girl with green hair said she was. I told her what happened. She just refunded me. No apology, no attempt to make it right. Incredibly disappointed and disgusted. Will not be back! read more

This place just can NOT get it together. This Dunkin is a crap-shoot! Most of the time it's a huge let down. There are only 2 employees that can do their job properly. Silly me, I keep thinking that they will get their sh*t together but sadly it hasn't happened. I have given them plenty of chances. I'm done. Fool me once shame on you, fool me twice shame on me. Today was the last time I will be visiting this place. Never again. Horrible coffee and horrible food. I could go on but I will just leave it at that- you get my point. Don't waste your time or money here. Buyer beware. read more

This place was bad. I ordered a egg, bacon, cheese bagel and it was inedible. The bagel was like rubber and I couldn't even chew it. I ordered a latte too and there was a pile of sugar granules in the bottom of it. Won't be going back. read more

Good coffee, great service. When I came here I ordered a Iced Latte with skim milk and a bit of Splenda, did not disappoint me after I took one sip out of my amazing coffee. I definitely recommend this place to ice coffee enthusiasts. read more

Dunkin' - Iced Latte - Donuts Near Me - Boerne, Texas

Overall, this is an impressive store considering that it is in a smaller town. It's new and nice looking. The only downside is that they do not provide a high-chair for babies/toddlers. Can we please get a high-chair? It's hard to bring my family there without somewhere for my toddler to sit. Also, their cake decorator deserves 5 stars of her own. This lady has impressive cake skills especially for custom requests and she probably deserves a raise. Just saying. read more

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Ordered a dark roast coffee - it was not hot enough and not at all bold/dark, and way too much cream was added (I asked for a splash) which watered it down further. Tried to order a cinnamon twist - what kind of donut place doesn't have those? Granted, I don't go to Dunkin often so I don't know their menu - but no alternative was even suggested. Just "no we don't have those." Not impressed- won't be back! read more

Coffee Review Only- drove through this morning and was amazed by how many "unsweetened syrup" options they have. I greatly enjoyed my unsweetened coconut and toasted almond coffee. A nice treat for sure and it was only $2.15! read more

Love the staff here, they are friendly and always willing to help with my order. Cody is very helpful first thing in the morning even though I am sure like me he is still waking up. Literally the only thing I can say bad is they run out of double chocolate doughnuts fast. If I come by latter in the day they are almost always out but thats a nit pick. They are so good I am sure everyone orders then. read more

This is the slowest location in the existence of Dunkin' -- why don't you guys get some extra help. No one in line and this is taking 20 minutes to get in and out. read more

They were super slow and they burned the bagel I ordered. Personally I would recommend going to a different dunkin donuts location.

Anyone ever have that terrible morning where you forgot your breakfast on the kitchen counter all because your lovely fur baby needed to make a second trip outside?!?! Yea, it's that kinda morning. But luckily on my way into work I stopped by Dunkin Doughnuts for something quick and easy! I originally craved their kolaches but sadly they didn't have available, so I settled on your regular cream cheese and bagel. Still hit the spot and put an end to my hunger! The drive through was very fast, menu was easy to read and lit very well, customer service was a 10/10. The young lady working drive thru was very friendly and greeted me with a smile , overall 4 stars! read more

I'm sadly really disappointed in the snackin bacon, served very cold and not crunchy. I honestly don't think they cooked it... read more

Dunkin' - Very floppy :( - Donuts Near Me - Boerne, Texas

Ordered 2 large coffees (Carmel) 1 doz assorted donuts. The coffees were terrible no sugar as ordered online, the rep forgot the donuts we had to remind them before driving away. Review your order before driving away from drive-thru. read more

I would give it 5 stars for the young lady that helped us but a young man is a zero star. Dark hair sand glasses was as rude as some could possibly be. This was 8am today oct 2 2021 read more

I am pretty sure the problems here are stemming from a lack of staff. Or some kind of staffing issue. If a business has a drive through window, you should not have to wait 12 minutes just to order. Very backed up drive through and functioning like one poor soul was doing everything inside. read more

Half of the staff are polite and helpful but the other half act like you coming in is an inconvenience for them. I was the only person in the front and the girl at the register kept interrupting me like I wasn't ordering fast enough. Do yourself a favor and go literally anywhere else if you don't feel like being talked down to by a privileged brat with blue hair. Had a similar experience the time before with one of the guys that worked there, never knew having a job at Dunkin' put you above the rest of society read more

Way better then before. I have been going here since they opened and for a while it was rocky but over the past few months they have made some major improvements. Whoever is in charge now deserves a raise. They may not be the fastest place in town but they are fast enough as well as friendly. Plus they get my coffee right every time and let's face it speed is not worth loosing great service and accuracy. Thanks for making my morning commute bearable Boerne Dunkin! read more

I usually LOVE Dunkin', but this one really needs to step up their customer service game. On top of that their coffee is usually terrible (I've attempted to give this place a few chances to redeem themselves without success). The customers aren't the ones who should be telling ya'll "thank you and have a good day"! That is your job, it's customer service 101! Don't act like I'm an inconvenience to your day because you are making my coffee! Advice to management you seriously need to train your staff better! I can get over the coffee as long as the staff making it appears to be happy and polite, but you can't have terrible coffee and rude staff. read more