Staff is always super friendly and drinks are made quickly. If there are ever any issues they are quick to make it right. I'm glad this dunkin is in town so close. I just wish it had a drive thru. My favorite order is an iced coffee with caramel and coffee milk. read more

I made a walk in pick up order. I grabbed my order and when I went to look at it I didn't get the right things. The sandwhich I ordered came with white cheddar but I selected American cheese instead. They ended up giving me white cheddar. I also ordered a pumpkin loaf and they also did not give me it. read more

Quick service. Coffee is pricer BEFORE 2:30 pm. It still the best coffee out there!! $8 for 1/2 dozen is a bit steep. read more

Dunkin' - Gluten Free Option - Donuts Near Me - Antioch, Illinois

This is by far the worst Dunkin. The employees are rude and incompetent. If they weren't so busy discussing their personal lives they may actually be able to get the customers orders done. I ordered a frozen coffee and repeated the order 7 times since they kept ringing up the wrong order! Then I got a lecture that I should be patient from some 20 something yr old, seriously I am 73.. Best of all there were 5 other customers who were there when I came ...still waiting for their orders, which they 'forgot'? To make. I have been going there for over 15 yrs, but since it was sold it has been terrible. I keep going hoping it will get better but it never does. Who owns this business? Never going there again... Oh and I never got the correct drink order, but I am the impatient one! read more

I absolutely am a Dunkin' holic. I love their iced coffee. I frequently go to the Antioch,IL location and they get my drink order correct every time. I live in WI so the one that's closest is the Kenosha location and I went through their drive thru 6 years straight on my way to Amazon. I needed the caffeine to make it through 3rd shift. read more

I order from app and in 7 minutes time it takes to get there from my house, The order is there waiting for me. Good food and excellent service! read more

MAKE SURE THE STAFF SWITCH GLOVES! Kid gave me change then picked up my donut with the same gloves. FDA needs a tour at this place.

This is by far the worst dunkin I've ever been to.. the workers are extremely rude, moody, and overall bad at their job. My sister ordered a drink and first of all they didn't ask what size she wanted and proceeded to make her pay for a large. They also made the drink completely wrong and when she very kindly asked them to remake it they told her she has to BUY ANOTHER DRINK. They also gave us the wrong donuts and honestly it's not that hard to put the right donuts in the bag... read more

If I could give this place a negative star rating I would. I waited 20 mins for a large coffee with cream while 4 people that came in after me, with fancy drinks got served. When I said something to the server he gave me an attitude and didnt apologize for anything and continued to dance behind the counter with his coworkers. What a joke! read more

We order from this Dunkin sometimes as often as 3 times a week on the app and lately our orders have taking 20 minutes to be made and they are wrong when we get them. Our bagels haven't been toasted the last two times. Today my drink order was wrong and the manager told us, the paying customers, that we shouldn't have waited 45 minutes to pick up our order, which wasn't even what happened; We ate our food while it was hot and then worried about the coffee, which I think is what most logical people would do if they were already home with their order and had food that would be getting cold. It's a HOT coffee, I wasn't exactly sipping on it immediately to know this was an issue right away either. We'll just go somewhere where they can get our order right from now on if that is how you treat your paying customers. I'm sure if they ever do make a mistake or have an unhappy customer, they'll treat them better than this lady. read more

Went in there and used my rewards and they scanned it and never put it on the order but I had lost the points for the hash browns. I told them about it and they just argued with me and told me I need to pay for it if I wanted them. The employee that had rang me up was also talking inappropriately about another employee. read more

Employee was not paying attention. I stood waiting for someone to at least attempt to take my order. Flies flying around. He finally walks over with his mask down under his chin. Customers and children recklessly walking around with no masks on yet there are signs on the door requiring mask upon entry. read more

Wow. This is a great store. Especially brady. He is a great employee. He always gives me free food and it is so amazing. I will definitely we going back there on Saturday around 3 o'clock. The old lady named i believe Janice was so rude to me. I went there expecting brady and instead i got Janice who was super rude to me and didn't have my drink in hand ready for me. Employee of the year goes to brady. He definitely deserves a raise. read more

Dunkin' - This is my iced coffee that brady always has ready for me when i come in - Donuts Near Me - Antioch, Illinois

I'm not sure why the Antioch Dunkin D.D. charges .50 for whip cream on a drink that advertises the drink with whip cream. It's the only dunkin I have been to that charges. I ordered a frozen caramel and they said it was 50 cents to have it with whip cream. Not happy. read more

I live in Antioch and have been lost, dazed and confused since the old DD closed in 2011. Now, I have a purpose in life again....eat Donuts and drink more Coffee! The old place was a Dunkin Donuts/Baskin Robbins. This new store is just Dunkin Donuts. They seem to be trying to make the new place look and feel more like a coffee shop. They now have an indoor area with comfortable seating and WiFi and have added outdoor tables and umbrellas too. Since there's no real coffee shops in Antioch, this is great! Two thumbs up to whoever made the decision to bring Double D back to town! read more

Dunkin' - Oh a new Dunkin Donuts! - Donuts Near Me - Antioch, Illinois

Poorly mismanaged. Every time I go there they are sold out by 930 and there is a line out the door. You would think they Would figure it out by now to make more donuts! I suggest to go somewhere else . read more

Staff is friendly and the coffee hits the spot. Clean environment, I would come here anytime I am in need of a coffee and a donut

Have you ever wondered if your Yelp reviews are read? Me too! Mine was, and I was contacted by the district manager, Shona! Not only did she care, our family was offered a make-up order to put smile's back on my kid's face's about Dunkin'! Greatly appreciated, and couldn't be any happier! Thanks, Shawna! Always have had great experiences at Dunkin'-and appreciate the care and time it took to help us! :) read more

I stop in often to grab a coffee. Always right. Always fast. Always friendly. The new Dunkin Midnight is fantastic! I don't need much - just black coffee, sometimes a toasted bagel. These employees work hard and probably for minimum wage. That downtown Antioch Dunkin is clean, friendly, fast. I think Yelp should remove some of these negative reviews because they are not relevant. You miss the old owner of 10 years ago? Duly noted, but what matters is the products, service, and cleanliness of today. And Dunkin downtown Antioch is doing a great job. read more

Every time I have gone to this location, the staff have always been very friendly and are able to deliver a complicated order very quickly, even when crowded. The coffee is always made exactly how it is ordered and even tastes better then other Dunkin' Donuts' in the area. The inside area is always clean and well maintained, and contains a nice side sitting area for smaller groups. Overall, this Dunkin' Donuts is one of the better ones I've been to, and I plan to continue visiting here for the foreseeable future. read more

Please enforce the no mask rule. There have been people coming in, waiting in line and not wearing a mask.

IT'S TIME TO MAKE THE DONUTS Back in 2011 something terrible happen to downtown Antioch...they stopped making the Dunkin Donuts. In fact, the DD in town closed and the towns people were lost. It was a sad day for donut lovers everywhere. Well now it's time to celebrate as one of my favorite little small towns gets there Dunkin Donuts back. I believe this is how Stella got her groove back by eating donuts. I call that a fun fact plus I also totally made that one up. So it's kind of a fun lie. So we will just have to ask Stella. At 5 am you can walk in and grab a giant cup of joe and a donut or in my case an Iced Coffee but you won't see me at 5am unless there's an emergency. My fellow Yelper Casey (former Antioch resident) asked me where the new location was at and I will tell you what I told him. It is located near the Piggly Wiggly, which is a grocery store, in case you didn't know. So make sure you stop by and welcome them back to downtown Antioch. We can't afford losing Dunkin Donuts again for another 2 years. So show them some love and buy some donuts. As long as we keep showing up, then they will keep making them. read more

It's nice, it's Duncan. Pretty hard to screw that up. The only thing preventing a 5 star rating....Two words: Drive thru. Cmon man, It's 2019. It's hard to justify stopping at this location when I pass 2 others (Lake Villa and RL) that both have drive thru windows on my way to work. read more

This Dunkin' has it together! Speedy service of your food and drink orders and always very friendly. The only downside to this location is no drive thru and no handicap entrance button for the doors. The first time we came here a gentleman in an electric wheelchair asked us to get the door for him bc he couldn't with his disability. read more

I wish it had a drive thru! Aside from that, this DD is a good location. Fast service, fresh food, great coffee. Comfortable atmosphere if I want to relax and admire how they have decorated for the season. read more

I love coming here to get my morning coffee before work. They're always friendly every time I come there either mornings or evenings. They never fail making my coffee - It always taste so good! read more

Super friendly staff always very professional and polite when I come in and get my fix on some Dunkin.

If I could I would give a negative 3 stars. Very disappointed in the service! I don't understand how it takes so long to get a cup of coffee when you specialize in coffee!!! I am talking a cup of coffee with cream. Today I watched the crew behind the counter joke laugh and it appeared 1 person was working. Meanwhile 15 people where waiting for service This is not the first time this has happened here at this location. I have visited many other DD for coffee and no not run into this issue. read more

Super friendly staff --- very busy in the morning but they kept the line moving. Coffee made perfectly.

The guys that work mornings are super friendly and attentive, despite it being 4:30 in the morning! Very quick and polite, which is what matters most. I use the app to preorder before my 5AM shift and its always ready! read more

ordered 2 bagels and hash browns waited 30 mins. they gave me 2 singular hash browns and 2 rock hard bagels. just trash

the worst service I ever seen 1:30 in the afternoon six people standing around helping one person I stood there for 15 minutes finally walked out bad service only reason why people go there is for the product not the service and to call there to talk to a manager is a joke nobody answers the phone and the mailbox is full read more

Good grief, what a place. Where do I start? Came in and what I guess was the manager was screaming at a staff member. She stopped as soon as I opened the door, but come on. Just wanted a coffee with cream and sugar and had to wait about a minute at the counter before one of the three people I could see even acknowledged my presence. Manager looked straight at me, and then walked away. No sanitizer, no handwashing while I was there watching them make my coffee and get the orders of the two others in line after me. If COVID-19 spikes in Antioch, this place is why. read more

Decided to close 20 minutes early, had all the doors locked and saw people inside cleaning but they didn't bother to come to the door to say anything. read more

The Antioch Dunkin is the slowest I have encountered. The mobile app is not effective. I waited for 15 minutes while they took care of every other order in the shop. About 20 others before me. The locality program means nothing here. Terrible slow service every time I'm in here. They need to seriously get it together. read more

After living in Antioch for the last few years and visiting this location often, I can't say enough positive things. The staff is unbelievably friendly. I specifically put my young daughter in line by herself to build confidence. They treat her exactly the same as the adults in line. They remind her to comment on her revive via the receipt for a free donut, etc. The owner is doing a great job of hiring friendly staff. read more

I miss Larry sad that people's loyalty is to the brand only.

They made my coffee just the way I like it! I will definitely be going back very often. It was very clean and they were fast. I just wish they had a drive thru! But still a great Dunkin! read more

This is my favorite Dunkin Donuts location. The staff are professional and very efficient. I like to see all the people visiting both inside and out on the patio. I know the staff members by name and enjoy interacting with them. read more

I'm just about done with this place. I love dunkin but not this location. The staff is rude to customers and sometimes each other. They never get my order right and they never fill my cup to the top. I went in twice in 2 weeks and both times ordered almond milk. I know I ordered it. When my drink comes up, they never put almond milk in it and sometimes they skrew up the flavor. Well this last time they didn't put almond milk in it and when I asked them to remake it they said they would and then the manager yelled that I was scamming almond milk and I had to go pay 53 cents. Really? Maybe If people actually listened to my order then I would have paid for it in the first place. I will not be back. There was a better way to handle it. read more