December 29, 2025 I brought my car to Dulles Automotive INC for an emissions test and state inspection: * My vehicle failed the state inspection due to alleged defective brakes and rotors. Details of Inspection Failure: Technician Khang A. Nguyen called me to the service bay and asked me to touch the rotors, stating that they were rough and grooved and should be smooth. He claimed this roughness caused the brakes to fail. I informed him that my front brakes and rotors had been replaced in October 2024. He insisted, "There is no way they could have been changed," and that I needed new brakes and rotors to pass inspection. I also mentioned that NTB had just replaced my tires and checked my brakes/rotors the day prior, with no issues reported. The technician could not explain why NTB would not have noticed defective brakes. Interaction with Front Desk Clerk (Bree) Inside, I spoke with the front desk clerk, Bree, who stated that Jiffy Lube (where my brakes and rotors were previously replaced) did not complete the job correctly. She claimed Jiffy Lube hires inexperienced staff, with no licenses to perform auto maintenance. She advised that she was surprised that NTB did not report brake issues upon installing my new tires. She immediately offered to have new parts delivered in 15 minutes and assured me the job would be done in under 20 minutes. Repair and Billing Issues * The quoted price for parts and labor was $423. * The final bill was $506.48, nearly $100 over the quote. Follow-Up Actions Jiffy Lube: I returned to Jiffy Lube and spoke with the technician who had previously replaced my brakes. I informed him that Dulles Automotive had claimed there was no way the rotors had been replaced, and that only the brake pads had been changed. The technician expressed surprise at this assertion and stated that there must have been a mistake. He offered to inspect the removed parts if I could bring them back to the shop. He further explained that, had there been any issues with the parts or installation, he would have been required to notify both the manufacturer and the store's General Manager. As a gesture of goodwill, and pending approval from the General Manager, he offered to replace my rear brake pads and rotors free of charge if it could be demonstrated that the previously installed parts were defective. I agreed to retrieve the allegedly defective materials from Dulles Automotive and return them to Jiffy Lube for inspection. Dulles Automotive: I returned to Dulles Automotive to request the parts that had been removed from my vehicle during the recent brake and rotor replacement. The staff appeared surprised by my request. The front desk clerk instructed me to meet her at the back of the shop, where she indicated the rotors had been discarded in the dumpster. I found it concerning that items classified as hazardous materials, such as used rotors, were disposed of in a regular dumpster rather than following proper dangerous waste protocols. A technician then handed me the removed brake pads, which were neatly placed in the box that had contained the new brake pads. Upon inspection, the brake pads appeared to be in good condition with no visible defects. I also found it inconsistent that the brake pads were retained and presented to me in a box, while the rotors were discarded in the dumpster at the rear of the store. This irregular handling of removed automotive parts raises concerns regarding both environmental compliance and the transparency of their repair practices. Jiffy Lube: The manager inspected the removed parts and confirmed that both the brakes and rotors were in good condition. He explained that the roughness described by Dulles Automotive was normal for a high-performance vehicle like mine. He used a measuring tool to check the brake pad thickness and confirmed they were well within the safe range. I took a picture of this as evidence. Dulles Automotive I returned to Dulles Automotive to request to speak with the owner. The front desk clerk stated, "He is never here." She became argumentative when I reported my findings. She advised that Jiffy Lube was "just trying to save their own ass. That there should be no grooves. That rotors and brake pads were defective and had to be changed." Again, I was surprised as she would not have expertise, nor was she part of the inspection process. I requested a written statement from the technician regarding his findings; she took my email address but never followed up. I honestly wasn't going to post my review; however, the response I've just received from the shop's owner was disheartening, as it was full of dishonesty. As they've blamed me when in fact they took advantage of my lack of knowledge and their insistence that if I had left, I could harmed myself and someone else. I do wish I had come to check these reviews; however, I decided I'd stop at a simple shop to get a regular inspection. The complaints I am reading provide me with a level of validation. read more

Dulles Exxon - These are pictures that I requested which I brought back to JiffyLube to take a look. - Gas Stations Near Me - Chantilly, Virginia

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FRIENDLY SERVICE, BUT QUESTIONABLE REPAIR STANDARDS. I agree with those who have pointed out unethical practices here. While Bree is indeed as helpful and kind as everyone says, great customer service doesn't make up for improper mechanical work. Last year (Feb 2025), I paid Dulles Exxon to replace a flex pipe to pass my state inspection. This year (Feb 2026), I returned for my inspection, only for the pipe to fail again. The reason? The technician found the pipe had been "sealed with caulk"--an improper and temporary fix for an exhaust component. When I asked them to stand by their work, the service manager claimed it was "out of warranty." They offered to cover the $50 part but demanded I pay the labor costs to fix a mistake they made in the first place. I shouldn't have to pay twice for a repair that wasn't done correctly (or safely) the first time. Extremely dissatisfied and disappointed. read more

I've held off on writing this review for months because I don't like using Yelp to create conflict with a local business. Unfortunately, what I witnessed still weighs on me. While I was at the front desk, I observed an employee speak harshly to a man who appeared to be making a delivery and was speaking Spanish with limited English. Whether he was a customer or a delivery worker, the interaction lacked patience, professionalism, and basic courtesy. It was genuinely uncomfortable to watch. This isn't about politics. It's about basic decency. The way this man was spoken to does not reflect the values of respect and fairness most of us were raised with. Watching a hard-working person be treated that way was upsetting and left a lasting negative impression. I left disappointed and unlikely to return. read more

Stopped to get a routine inspection and left with a several thousand $$ bill. I will never even buy gas there. Don't waste your time, unless you're willing to spend thousands of dollars for unnecessary repairs. In addition, the mechanic was rude. Just keep driving, there are plenty of other places. Should have realized why there was no line. read more

Outstanding Service from Bree at Dulles Exxon I stopped by Dulles Exxon because my engine had started making a knocking noise, and I asked Bree (Breeanne), the service manager, if she could take a quick look. She immediately came outside to help and, impressively, was able to identify the issue before we even opened the hood. Bree really knows her stuff -- she explained the problem clearly and gave me a quote right away. I wasn't sure if the price was fair, so I checked with my regular mechanic, and even he said it was cheaper than what he could do! I scheduled a time, brought my car in, and they got everything done the same day. It was such a pleasant, professional experience from start to finish. Bree and the team at Dulles Exxon did a fantastic job. If you need any kind of car work done, I highly recommend going here and asking for Bree -- you'll be in great hands! read more

scamming for simple inspection and emission. required 2k for repairs when other ships would pass easily. Never would get it fixed here.

The services and professional atmosphere at Dulles Automotive are excellent. I brought my car in, discussed the service needed and then headed across the street to have breakfast while the car was serviced. The team completed the work as they said they would in a timely manner. I left knowing my car was once again safe to have on the road given the work provided by the folks at Dulles Exxon. I have decided I will be making Dulles Exxon my go to service shop going forward. read more

Fast and honest work. Brees great and helpful throughout the repair process. Inspection took a little while hut i didnt have to drop my car off read more

It's perfect for emissions testing. The long was long but it moved swiftly. Was in and out in about 15 minutes.

I called several places to get my flat tire repaired and was told I had to wait several days. I called and talked to Nick and he saw me within hours. The tire couldn't be repaired, but he was able to order new tires and install them next day. read more

Not sure if this place is under new management but please avoid this place at all costs. Ali was the tecnician working on my car. He offered to fix my headlights to allow me to pass my inspection. Once he was finished he "found" 3 other issues and said he would fail me unless he himself fixed the rest of them. Typical mechanic trick of inspectors of trying to nickle and dime their customers. First a $55 fix turned into $165 pass of my inspection. Turn around and run!!!!!! read more

Manager Nick and his staff need to work on their communication. Went in for a safety inspection- the shop staff said he can pass me, but when I went to the front to check in with Nick, he offered to replace some parts I needed to change. When I rejected his offer he called back his staff and told them to fail my test. When I went back to the shop staff he acted like he never said he would pass me sounds like Nick and his staff need to be on the same page with what's considered a pass or not with these check ins. Questionable way of running a business either way unclear communication on both ends read more

We limped into this service station with a flat and started changing it ourselves but then Nick came out with his experience and tools and changed it for us in about 90 seconds for no charge! He was so pleasant and helpful and we were on our way in no time. read more

This place is under new management. Avoid at all cost. Such a shame, because the last gentleman was wonderful to work with. Not only did they fail the inspection on a 3 year old Jeep with 30,000 miles, Ali is unprofessional, rude, and frankly aggressive. Completely uncalled for. Upon handing me a printed out VA reg with the inspection guidance on what failed, I began to ask questions to understand since what he communicated was not what was written. When politely asking him to read what he handed me, as it clearly stated there was an exception and it clearly said it should not be failed, he yelled and stated, "I am not braking the law for you." Would not recommend this place. I will never again go there. read more

Stopped in with this screw in my tire. They checked for leaks, removed the silly screw, made sure everything was good and I was on my way! Fast and friendly service! read more

Dulles Exxon - Tire problems! - Gas Stations Near Me - Chantilly, Virginia

I used to come to this place consistently for years. Once that Vietnamese guy left, they started to fail my cars. Last year, they said my breaks needed to be fixed, and they failed me. I looked at my breaks, and they were definitely thinner, but not to the point of failing inspection. They went as far as to ask if I wanted to have their mechanics do it now because they were available for a fee of $500. I said no thank you. I am a woman and I think they are scamming me out of my money. So I left and was passed at another gas station. This year, 2024, they failed me for my head lights. They said it was foggy and they wanted to do the work "right now" and charge me $100 for THAT!! I can't believe how much of a rip off and scam this place has gotten to be. Ridiculous. They take advantage of people now and fail you for the slightest thing. I will NOT come back here again, EVER. I will not recommend this place to my family and friends. Scam!! read more

Dulles Exxon - The head lights that supposedly failed and they charged me $100!. Total scam! - Gas Stations Near Me - Chantilly, Virginia

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At first sales manager (red head with glasses) seemed nice. Said 5 minutes and you'll be the next in line for service. Once I went in and asked in a calm demeanour after 45 minutes waiting and seeing other cars go in. She was rude and customer beside me agreed that she was. Grabed my keys and left. Previous sales manager (heavy set man) was very nice and helpful. read more

Had a wonky tire that was losing air. Went to go check it out and left the keys with them. Front desk was really friendly and helpful. Came back when they called, turns out that there was no puncture in the tire, which they did the whole dip test for. Had a chat speculating as to why tire was losing air, not a puncture. Still filled the tire pressure to the recommended psi without my request. Refused payment as they, "Didn't have to do anything, so no need to take a payment". How refreshing. Would go again just because of the integrity and customer service. read more

How does 45min to 1 hour turn into exactly 2 hours for 1 wheel stud replacement? They did not even have the correct parts nor the lug on hand when they took it to the back and took the wheel apart so we couldn't even leave (must not have been first time). My daughter had to wait 1 hour in the middle of the road 90 degrees because they didn't have the part on hand. If they had told us that we would have went next time. The car just sat on the car lift for 1.5 hours waiting for the part to come. They said the part would be there 10min turned out almost 1 hour and they even had to send someone else to pick it up because they never showed up. At that point I don't even think they sent another person out they probably took it off someone else's car because its not even the same one. They did not mention it will be different one either they should have mentioned it wont be same lug we had originally. The person that was working there clearly wanted to avoid the after talk because he was on the phone with another employee telling them they shouldn't be out eating lunch with company car. He kept him on the phone while giving me the keys and bills to pay at the register. He spend 3 extra min giving me the paper. He was still on the phone with them while I paid as soon as I turn he walks out to workshop. AS SOON AS I WALKED OUT THE STORE HE CAME RIGHT BACK IN OFF THE PHONE! I guess that's how he AVOIDS customer after holding them EXTRA 1 HOUR non matching lug! BE ON THE PHONE WITH YOUR EMPLOYEE not even notifying customer. HOW PROFESSIONAL to be on phone with another employee while facing customer. The conversation with the employee wasn't even great "this isn't your first time using company car and going out to eat lunch in the middle , I told you not to do that. another person had left the store because you took so long " guess it isn't their first time you should fire the driver as well if you can't be professional because of them. read more

Under new ownership. Went in for an emissions. It was quick and easy. The waiting area was nice. The people working there were very friendly. read more

They were trying to charge me for the tires and one light on the side of my car $1,400 box like wtf I just came like a 5 min in other store price went down $500 dollars , that's crazy they kill you men read more

So I own a imported japanese diesel car I went to every place around my area to get inspection but they didn't want to take it in so I went to this gas station I was hoping they would take it in and they did his name is Ali he went straight to it and did the inspection for all my guys having imported cars I recommend send it here and my diesel guys too!! read more

I used to go here before and liked their service but recently it is incredibly SLOW. The inspector was very nice so I might return since it's close but I'll leave if the wait gets too long again. read more

I've been by here a couple of times to gas up the car - always after gassing up on Pho Ga at Viet Crystal - which is nearby. Paid at the pump and gassed up - I never had the pump slowness problem described in the previous review by Jeff W. read more

About a month or so ago, my wife was heading with our one month old to a doctors appointment and she felt her car lurch forward and then all of the lights on her dash went off. Luckily for her this happened right in front of Dulles Exxon. She pulled in, called me and I told her to have the guys at Dulles check it out. The gentlemen that helped her (I spoke to them when they were explaining the issue) found the issue, which was a broken oil cap, contacted the place we had just had our oil changed at, and got the problem fixed. They worked with the oil change company to get payment from them, since it was clearly a mistake on the oil companies part. That is great service right? Let me be clear, they went above and beyond. Remember my wife was heading to a doctors appointment? They provided her with a car, helped her get the child seat set up. They could have easily told her she had to wait until it was ready, or not helped get her to the doctors appointment, but they did. Car was up and running when she got back from the doctors and we haven't had a problem with it since then so they did a great job. read more

Great place for quick and easy State inspections! If you're there first thing in the morning you'll be done in 20 mins or less!

So I took the truck in for the annual BS inspection. Waited about 45 minutes which was fine and expected. Guy pulled it in and seven minutes pulled it out and advised the (3 year old) front struts were leaking. Took it right down the road to a reputable repair shop. They said they would replace the struts if I wanted but didn't know why after checking them. It's not about safety at this location. read more

This placed used to be a go-to years ago but has changed dramatically over the years. Staff is unreliable and mostly unhelpful and prices are outrageous, particularly compared to other Exxon's nearby read more

A couple of weeks ago I took my car in to this shop because it was due for a yearly inspection. I've been having it inspected here for about 6 years now. The inspection line can sometimes get really long depending on the day and time you choose to go. I personally like to go in the middle of the month, first thing in the morning during a weekday. I noticed there's rarely a line during that time. This is the first time in all my years of bringing my car here that it failed inspection. I needed rear breaks and changing the rotors was also recommended. I decided to have my car repaired in order to get the inspection sticker I needed. I was told that the parts would have to be ordered and would arrive within 30 minutes and the total wait time would be about an hour and a half. I waited. While waiting for the parts to arrive, the mechanic began to take things apart to save time. The parts arrived in about 20 minutes and he got right to getting my car repaired. Unfortunately, he discovered that I also needed wheel bearings. He offered to take half off of the labor price to replace the wheel bearings since they were already in that area replacing the breaks and rotors. Before agreeing to having any work done on my car, I googled the average price for the work that was needed for my car make and model. The price I was quoted fell within the 'normal' price range and actually fell on the lower end of the range. I didn't expect to spend more than the inspection price when I walked into the shop, however, I'm happy my car was repaired. I didn't realize until after I left how much more smoother my car felt thanks to the wheels bearings that I really needed. The customer service was great, the mechanics are knowledgeable and their prices are reasonable for the work I needed. A lot cheaper than the place I currently take my car to for oil changes. I'm really considering making this station my oil change home too. Good job guys! read more

Dulles Exxon - Gas Stations Near Me - Chantilly, Virginia

Came in with a blown tire and they wanted me to drive the car off their lot bc it would block the space. I was driving on the rim and then this idiot wanted to put air in a blown tire to get me to drive off. Lousy customer service never going back read more

In my book, if I get charged $10 for non existent supplies - I was scammed. Draw your own conclusions.

Another gas station review, but HEAR ME OUT as a bashing needs to take place. This gas station may have the single slowest pumps ever created. Like, so slow that they go beyond pet peeve for an uptight, borderline OCD nutjob (i.e. me) and goes into nuisance and hindrance for normal people. I'm using actual data, collected by me, in the claim that the pumps here take ~26 seconds per gallon. Gas pump throughput probably isn't a commonly thought about statistic but extrapolate that towards a 12 gallon tank (that's on the low side) and you're looking at over a 5 minute fill-up. Does that appall you?? Because I was appalled. I had the patience to get through 4 gallons before I just gave up and figured I'd get gas the next time I came across a more capable pump. Even the passengers in my car were getting restless and curious as to what was taking so long. I know that my tolerance for waiting might be lower than some people. I get pissed at how slow people function in buffet lines and I make a stink about it. I once sat down and timed a particular slowpoke and then got up and blew away their buffet plate building time. I'm not sure what the average gas pump time should be, but I do know that I can almost always be listening to a song on the radio, pump my gas, and then return to hear the end of the song. Unless I'm listening to the 1812 overture that would not be possible here. This Exxon is now the second gas station (the first being the 30% above market value BP in Vienna) that I will consciously avoid. And if you value your time, I suggest you do as well. read more

There is no quicker way to get me to go back home in the midst of my errands on a Saturday morning than to piss me off and force me to write a scathing Yelp Review of your company. I am actually pretty disappointed because this has been my go to shop for a while and they are literally the closest thing to my house. So I hate that I am now considering looking for a new shop altogether. I got up insanely early on a Saturday and completed my biannual rites of passage of waiting in line to get my emissions inspection completed to have my tags renewed. I was 3rd in line and once they actually opened, they didn't take long at all to get our cars into the bays. Cool. As expected, my car passed. I informed the Service Advisors that in addition to my emissions I also needed an oil change. I was inside of the shop and heard what I knew was my car's engine start....weird, I thought to myself. Especially since no one had informed me that my car was done and ready. I waited for about 7 minutes and no one came into the shop to talk to me.....so I began to worry just a smidge; there were literally 30 cars in line and they were moving so fast who knows what could have happened. I walked over to the Inspector and asked him where my car was. This S.O.B. replied "I don't know, go ask someone else"!!!!!!!!!!! WHAT THE HELL DO YOU MEAN YOU DON'T KNOW WHERE MY CAR IS?!?!??! Needless to say, pure panic set in!! My immediate thought was that they had accidentally given my keys to someone. I went inside and the cashier had not been given my keys or a bill for my services. He panicked too!! We both frantically started searching their entire lot and finally found my car getting the oil change completed on a small random side service bay. Now, be it, my car is OK. HOWEVER, this incident could have been completely prevented had the Inspector not been a jerk at 8AM in the morning and actually stopped to communicate with his customer and just let me know who he gave my keys to and allowed them to drive off with my car. His flippant attitude caused not only a loyal customer to freak out, but also scared the hot piss out of his own coworker who walked with me in a panic to find my car Yes, the poor cashier did apologize profusely and asked if I was OK. But at that point, the damage had been done. I am pissed and my heart just stopped racing. I am looking forward to speaking with the manager on Monday...and telling every body who crosses my path about this! What an IDIOT!!! read more

I stopped here because I HAD too... or I would have been forced to push Vinny (my car) down Route 50. The location is great if you are going West on 50, and are planning on continuing West. Lord help you if you try to get back on 50 by taking Centreville Road... it will NEVER happen! Gas is a little higher priced... but the closest station from there is Greenbrier, and I was sucking on fumes. Good thing it was there since I procrastinated in stopping, but it's certainly not my first choice. read more

Extremely inappropriate behavior, the old guy kept me out of my car under sunshine with no reason. Never come back here again, not recommended. read more

The place is just overpriced. They are the only gas station right off of 50 in the area and their gas prices show it. They are always at least 10-20 cents higher per gallon than other stations because there isn't any competition, and if you need gas, you're stuck with them. They also have a service station. I have to ask myself, if they will will take advantage of the consumer with their gas prices, wouldn't they do it with their service? I won't go there for service and only for a couple gallons of gas if I'm desperate. read more

don't go there, oil change they charge me $61.00 dollar regular oil change ha ha then I complain they deduct $8.00, said mistake. final paid almost $54 dollar. And owner said go to jiffy lube, who's gonna pay $54 dollar. for regular oil change in these day. if you have to go that station. asking price first before anythings done. or go to jiffy lube which Owner kindly recommends. read more

This place was on my way and there wasn't a line so I stopped in to get an inspection. I'd just had my car in the shop for a tune up and fix so I could sell it. I'd spent $1500 on fixes, so I knew it was good to go. Imagine my shock when they told me it failed because my parking lights were "burnt out" and my headlights were "too oxidized." I went outside and showed the inspector that every light bulb on the car worked and asked how he expected me to fix something that wasn't broken. He said, "OK. Just clean the headlights and bring it back." I knew the headlights were fine since I'd just had it in the shop, so I took it to another inspection station where it passed with no issues. I don't know if they're just trying to scam for some money from cheap fixes or if they didn't like me or if they're just incompetent. Either way, I won't go back and don't recommend them to anyone else. read more

The only shop I trust. I'm a Porsche technician and I bring them all my personal cars, they're always straight up and honest and figure out whatever the problem is extremely quickly, and most importantly, correctly. Every time I take my vehicles into another shop there's always something that bugs me, but I won't go anywhere else anymore. Just had my '93 gmc truck in and I got it back running the best it's been since I've owned it. Hard for me to trust shops because I work in the industry but Dulles Exxon has my full trust. read more

Nothing but a bunch of ConMan. Went there for Virginia safety inspection give me a list of issues that had to be "replaced quote to pass inspection. When pressed to see the brake pads they were miraculously fine. Will never return read more