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    5 months ago

    Pumps here and all Reston area Exxons often don't work. It's like a 3rd world gas station zone.

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    2 years ago

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    7 years ago

    Air pump not working. No English-speaking staff won't refund air pump charge. Will be cancelling it via the credit card company.

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    6 years ago

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    8 years ago

    Horrible, I bought gas there, but I am not allow to use the bathroom unless I buy something from the store.

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    Ask the Community - exxon

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    Exxon - Windshield still dirty, aside from what the wipers wiped away.

    Exxon

    (22 reviews)

    I have been a loyal customer of this gas station for the past two years, regularly using it for car…read morewashes and occasionally for fuel. In nearly every visit, my experience at the store has been pleasant and the staff professional -- with the exception of two troubling encounters, both involving the same employee (a woman who wears glasses). The first incident occurred during a car wash purchase. I presented my rewards card at the time of purchase, but she failed to scan it. When I pointed this out, she told me I should have mentioned that I had a rewards card -- despite the fact that I had done exactly that. Rather than argue, I let it go and assumed it was a one-time lapse. The second incident, which prompted this complaint, was far more concerning. I went into the store to have a lottery ticket checked. As I was walking around trying to locate the ticket-scanning machine, I noticed her watching me. Unable to find it, I approached her and asked if she could scan the ticket for me. She took the ticket and walked to the machine located beside the cash counter, and I moved to the customer side of that same counter -- not behind it, not into any staff-only area -- simply to be able to see that she was scanning my actual ticket and not someone else's. At no point did I step into the area reserved for cashiers or staff. After scanning it, she informed me the ticket was not a winner, and then told me that next time I should not walk up to the side of the machine she was using. I explained, politely, that I had done so only to confirm she was scanning my ticket, since I don't personally know her. I also suggested that if the store didn't want customers standing near that area, they should consider putting up a sign to make that clear. Her response was to sarcastically claim that I would apparently follow her "to the back of the store" -- a clear exaggeration of what had actually happened. I calmly reiterated my reasoning once more, and she ended the exchange with a sarcastic "have a nice day." My brother-in-law was present for the entire interaction and witnessed her behavior firsthand. He, too, was confused as to why she responded so rudely when I had remained calm and courteous throughout. I have no doubt the store's CCTV footage would confirm that I never crossed into any staff-only area and that my conduct was reasonable and respectful from start to finish. This kind of treatment is disappointing and out of step with the otherwise excellent service I've received from the rest of the staff at this location. It's unfortunate that one employee's repeated rudeness can overshadow the genuine effort the rest of the team puts into providing good customer service. Given that there are several other gas stations in the area offering a more pleasant experience, I don't see a reason to continue coming back to this one. I'm writing this in the hope that the owner or management takes customer service concerns seriously and addresses this pattern of behavior -- though I admit I'm uncertain whether this feedback will lead to any real action.

    I was told that in case I miss the expiration date on my car wash, I could get an extension for…read moreunused purchased car washes and it would be no problem. However, I missed my expiration date and went in to request an extension and was refused. When I asked to speak to the manager, the hispanic man said he was a manager and gave no name or card. I asked to speak to the owner and he gave me an extension code for a much lower level car wash than I paid for. I was cheated by this business by the employees who work for the business and shorted what I paid for after being promised that I would be able to use the service even if I was late.

    exxon - servicestations - Updated September 2026

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