I brought drapes to be dry-cleaned. They had an old Twin City tag stapled to them. The drapes…read morecame back with the lining hanging in places., six inches below the front face material. I called the new owner. He came and looked at the drapes hanging in my windows. After a lot of double talk about fabric that shouldn't be dry cleaned (but they had previous dry cleaner tags on them) the owner admitted that he "just washes everything."

Washers & dryers aplenty. Bit dated, but who's keeping track, right?…read more I had an evening dress in dire need of dry cleaning. It wasn't a work dress, but it wasn't a poofy evening gown either... so they charged me $15. I have no idea if this is fair or not, since I don't usually go to dry cleaners. But it seemed fair to me. Dress came out looking like new. Thanks, Twin City!

the worker guy is awful and racist he was talking to me rude like I'm an idiot for helping myself…read moreget a quester unstuck without bothering him I torn him look they all keep getting stuck just out out of order no he wanted to play with my quarters test or a few times before doing that I forgot my detergent out all my clothes in the washer and quarters I drove real quick to the store came back less then five minutes he then goes starts my machines behind my back the laundromat was empty by the way no hurry to get them going I am a single mother fixed income to bring them back wet because half there dryers done even dry I had them on high they are still sitting here wet all I can do is cry it out he was a real jerk and I asked for the owner number he was just being condescending I been living out here for years he has done this to a lot of spanish folks

Service could be improved. Training is need for new Employees. Giving an ultimatum about closing…read moretime at an hour before. I'm not arguing that I can get it done in time. I can or will cut it short. I'll just walk out the door. No time for it .

Excellent customer care and service! They took care of a last minute problem with my son's suit…read morewithout any hesitation and with a smile. Great job and thank you for your kindness!!

Went to have clothes dry cleaned. I gave the lady 7 pants to dry clean. Let's just say I only got 6…read moreback and all of sudden she doesn't understand English or what happen to my pair of pants. First and last time going.

Had a patch sewn on a hat, jeans hem, full zipper replacement on a down jacket, and some repairs…read moredone. Very high quality work and good prices.

Absolutely stellar service. Prompt. Incredible customer service. I will go nowhere else for dry…read morecleaning, tailoring and repair services. And the value cannot be beat by any local competitor. THANK YOU SO MUCH!

Had two pair pants hemmed. Tailor worked quickly and did superb job. Glad to find a great tailor in…read moreeasy location!

Was a pleasure finding HL. After comparing replies from multiple vendors, HL was the most…read moreconsiderate and helpful. And did an excellent job in rush time. Would go back again for all my needs.

I have been here in Worcester for just over two years and haves used Dooley's since day one! They…read morehave been very friendly and taken very good care of my clothes! I highly recommend!

I've been a loyal customer for many years, always bringing my dry cleaning to your Pleasant Street…read morelocation before it closed and then to your Auburn location. The women at the Auburn location are professional, very kind, and helpful with specialty and designer garments. However, I am seriously concerned about the man who works there. I believe he's the only man who operates in the front of the store. I am writing this formal complaint because he is consistently condescending and passive-aggressive, which is in stark contrast to the other employees. This is why I feel compelled to raise this issue and escalate my complaint about the mistreatment I've experienced as a customer by this employee. On the 18th, while I was waiting at 9:00, he came out from the back, appearing annoyed that I was there, and mumbled under his breath. When he took my bag, he remarked, "You couldn't take it out of the bag?" and added, "I don't know if there is poop or urine on your clothes." I was shocked and disgusted by his tone. I want to make it clear that I would never bring clothes like that. That is not my character, and the other associates can confirm this as I am a business professional myself. When I asked him for his name and the owner's number, he refused both requests. I have never experienced poor service from anyone else there. This man behaves in a toxic and disrespectful manner and takes no ownership of his words or actions. He claims to treat everyone the same, but I have seen him speak to others neutrally. I hope your store's cameras and audio captured the incident because I want this behavior addressed to prevent harm to your business. I would appreciate a phone call if you would like to discuss this further. To resolve this, I request a formal written apology from this employee, a commitment that he will receive customer service retraining, and that you inform me in writing of any corrective actions taken. Additionally, please outline the steps the company will take to ensure respectful treatment of customers from now on and keep me updated on your progress. Until these actions are taken and I receive confirmation, I will not return to Dooley's.

Roland's Drycleaners is under new ownership. Ann no longer owns the business. Could be the reason…read morefor the decline in quality of service and unwillingness of the new owner to address customer complaints and concerns. I brought my suit for dry leaning and they totally destroyed it. Then they claimed that they are not responsible for any damage they caused.. If you value your garments, please go to someone else..

My grandmother's 40+ year old crocheted tablecloth came out beautiful it had never been cleaned…read morebefore and it looks better than I had hoped. I had never been hear or even heard of the place just took a leap of faith!! They are amazing!

Sam and the other older lady take really good care of this place. Now I haven't been to a laundry…read moremat since Lucy's off of Mechanic st back in the day but, this place has been a life saver since our apartment buildings' machines have been out of order. Very clean from the floors, to the machines, to the lint screens and trash barrels. Hard to believe it used to be a hardware store in the same slot. These ladies bust their ass to keep the place going. I can honestly say it is a way to get outta the house for the day that I don't dread.

Very Welcoming ,clean & soo easy no hassle at all would def recommend this place if u are from Out…read moreof State