I dropped off a coat for dry cleaning. PA cleaned the gloves in the coat pockets. When I objected…read moreto paying for a service I did not request, the Manager initially balked, but then said they wouldn't charge me, but notepnline that I was a "difficult" customer. I responded I would never be back. Clearly this business does not know the meaning of Good customer service.

This is my first time using a dry-cleaning service and I am so impressed with their courteous,…read moreefficient manner and truly wonderful work. Items cleaned included blankets, dresses, silk purse, and suede skirt. They were honest about which items would be dry-cleaned, washed, and hand-washed, and that it is all done according to either the instructions on the garment or the material if no instructions are available (such as my purse, having no label or instructions). Every piece came back in wonderful condition. Especially happy with my suede skirt!

I have been here in Worcester for just over two years and haves used Dooley's since day one! They…read morehave been very friendly and taken very good care of my clothes! I highly recommend!

I've been a loyal customer for many years, always bringing my dry cleaning to your Pleasant Street…read morelocation before it closed and then to your Auburn location. The women at the Auburn location are professional, very kind, and helpful with specialty and designer garments. However, I am seriously concerned about the man who works there. I believe he's the only man who operates in the front of the store. I am writing this formal complaint because he is consistently condescending and passive-aggressive, which is in stark contrast to the other employees. This is why I feel compelled to raise this issue and escalate my complaint about the mistreatment I've experienced as a customer by this employee. On the 18th, while I was waiting at 9:00, he came out from the back, appearing annoyed that I was there, and mumbled under his breath. When he took my bag, he remarked, "You couldn't take it out of the bag?" and added, "I don't know if there is poop or urine on your clothes." I was shocked and disgusted by his tone. I want to make it clear that I would never bring clothes like that. That is not my character, and the other associates can confirm this as I am a business professional myself. When I asked him for his name and the owner's number, he refused both requests. I have never experienced poor service from anyone else there. This man behaves in a toxic and disrespectful manner and takes no ownership of his words or actions. He claims to treat everyone the same, but I have seen him speak to others neutrally. I hope your store's cameras and audio captured the incident because I want this behavior addressed to prevent harm to your business. I would appreciate a phone call if you would like to discuss this further. To resolve this, I request a formal written apology from this employee, a commitment that he will receive customer service retraining, and that you inform me in writing of any corrective actions taken. Additionally, please outline the steps the company will take to ensure respectful treatment of customers from now on and keep me updated on your progress. Until these actions are taken and I receive confirmation, I will not return to Dooley's.

It was my first time at a laundromat in a long time. Very clean! Lady that worked there very…read morehelpful and pleasant. Had option to get wash card or get quarters from the machine. I opted for the quarters. Reasonable priced.

I've only used their delivery service and it's one of my favorite things to do for myself. Within…read more24 hours my laundry is picked up from my front door, washed, dried, fluffed, folded and dropped off at my front door. The clothes are always neatly folded and organized by type. The driver is super friendly. For the most part, they stick to their scheduled pickup/drop off window. There was one time where they were early dropping off, but I work close by and have a lot of flexibility so that isn't a big deal for me. It's not the frugal option, but when there's room in the budget, I will always have Jimmy's do my laundry.

It's not everyday that I take the time to review a business, but sometimes a review is deserved,…read morefor better or worse. In the case of Chandler Coin Wash, I'm happy to say this will be a great review. The washing and drying machines in my building leave room for desire, and are often filled with other people's dirt, broken pens, gum, etc. So I found myself needing to find a laundromat that I could build a relationship with. Chandler Coin Wash was the third laundromat I tried, and as is often said, "Three times is a charm!" Like many folks, I became sick due to the current pandemic, and needed to have my laundry picked up, and then delivered when it was finished being washed and folded. If you've never had this service done for you, I don't recommend you try it at any of the other laundromats in town - I didn't have good experiences until I called Chandler Coin Wash. They came to my home the same day I called them. I realize that they don't always do this, and scheduling is necessary at times, but they're happy to work with people, and it shows! The nice man that took my laundry was professional, he wore a mask, and he was quick about his business! I asked him about the pricing, and I was Happy to learn that Chandler Coin Wash was easily the least expensive option available out of the three laundromats I had tried so far. The real treasure here though is what I received when I had my clothes delivered to me. First of all, if you've never had your clothes professionally washed, the difference between a home wash and a professional wash is amazing! These clothes smelled, and felt absolutely wonderful. Chandler Coin Wash though, despite having a lower price, got my clothes back to me in a much better fashion than any of the laundromats I had the opportunity to work with. I have to leave a note about the way they were folded. I don't know how they can possibly take the time to fold every article of clothing the way that they do, but one can tell that they pay a lot of attention to detail in a very meticulous fashion. I would highly recommend that everyone give Chandler Coin Wash a try if they're considering their pickup and drop-off service. I'll certainly be giving them my business for the foreseeable future, especially during this pandemic where going out to do laundry on one's own is not only time consuming, but can also pose a risk to one's safety. Give them a call! You'll be happy you did!

Very clean establishment. The staff is very friendly and provided good recommendations regarding…read morehow many large comforters that could fit in a large washer. Their prices seemed reasonable. The washers and dryers are well maintained. We will use their service in the future!

We needed a large blanket washed, so we availed ourselves of Sunbrite's laundry service. We…read morebrought our own unscented detergent and some oxygen bleach. I'm sure the staff used it as directed, but the blanket still came back stinking of scented detergent/fabric softener. So stinky that it has made the coverlet and sheets on the bed stink too (even after washing them).. So obviously they don't have a washer/dryer set aside for those who prefer not to cover their laundry (and thereby themselves) with chemical scents that are bad for their health, the environment, and their clothing/bedding. Everyone, please switch to an unscented detergent and oxygen bleach, stop using fabric softener (which is not only unhealthy but destroys textiles), and try wool dryer balls.

The best place to do your laundry. Great personel, wonderful and beautiful space, lots of washers…read moreand dryers. They also have services like wash, dry and fold, dry cleaning etc. Always looking forward to a weekend wash with smile.

The machines and the people are fine. The prices are reasonable. The parking is confusing, They…read morehave a big parking lot next to them but customers are not allowed to use it. If you park on Chandler Street they have 2 pay stations that are confusing to use.

The Manager of the Webster Square Laundry, Sandra, is Fantastic. She runs a tight ship in that she…read moremonitors the entire Laundry to make sure that patrons are moving their laundry along at a reasonable pace. It is kept clean with almost all machines working unlike other laundromats in the city. Jim Messier

They didnt do their job. I paid them to do my blankets (4 blankets) and softened and lint dryer…read more Almost 50 dollars. Smell nothing. Not get my blanket clean like fresh. I called twice to get manager. Nobody answer the phone. Will not return that place ever again. Disappointed!

Dumbest operation, I went in to do laundry. You can't use quarters, you can't use a credit card,…read moreyou can only use a $5 bill to buy their card to use to operate the machines. The only way I found this out was a kind lady doing her laundry because no one was in the place working.

All was easy and clean. Machines worked fantastic. Very pleased. Glad to have a place right down…read morethe street for emergency clothes washing.