I had a great experience with my appointment for vent cleaning with Duct Dogs. Fabian and Chris were prompt, courteous, and explained everything as they went along. I could not ask for two better individuals! read more

Made an appointment with these guys via their coupon. We have a single zone heating system and like ALL duct systems we have the main line and the return line. As soon as the tech came into the basement he saw the return line and said they're gonna charge you another $200 for this". He was very apologetic and nice about the entire situation, a consummate professional, but the simple fact is this place was never going to adhere to the coupon price. He even let us talk to the main office who was rather rude about it even though he said all the right things. DO NOT do business with this place, they are just out to rip you off. read more

I had this company come to my house, first of all they had a 6" hose, when the Tech finished he said to call if I see any dust the following day there was a lot of dust, I called and the supervisor told me to send a picture I did and never got a response. I hope no body use read more

0 stars , the technician caused damage to our furnace and Duct Dogs have failed to reimburse us nor to address our concerns. Since 10/30 they have given us the run around after stating they will reimburse us. We have called and emailed numerous times , requests to speak to a manager and owner went to deaf ears. Customers do not hire them, save your furnace and duct system. read more

Terrible job do not let this company do any work on your chimneys Stay away from them! Huge mistake to have them come to do the cleaning After paying $258.00 I have to have another company to do the work read more

I needed my ducts cleaned after moving into a new home. Time time window was 3-5pm, I received a call from the technician stating he was 10min away and needed to stop for lynx so he would be there soon....it took him almost an hour to arrive. when he arrived the HVAC system as working, when he left it was not. he suggested changing the batteries in the thermostat....really? after that didn't work he said he was go to call his supervisor, I got a call from the tech (who had since left) saying a supervisor would call the next day, leaving me without any HVAC. next day...no call. I called the following day explained the situation and was told I would be a priority since I was a "no cool" situation. I called 3 more times over 3.5hrs trying to get someone. I finally spoke with Tim a field manager who asked for photos, in the interm I had my HVAC company out, turns out the tech cut a hole in my "return" for the inspection...it wasn't a return, the piece he cut was not even part of the HVAC system, it was a wire chase and he cut through the thermostat wiring. It needed to be rerun. I sent off photos of the damage and hvac report to Tim who would get back to me "later today or tomorrow". Surprise tomorrow came and went no call. I will be contacting out family attorney for a small claims court case, HVAC service and Duct Dogs service $500. Absolutely DO NOT THIS COMPANY. ITS A SCAM AND THEY WILL NOT TAKE RESPONSIBILITY FOR ANY DAMAGE DONE. NEVER EVER CALL THESE PEOPLE read more

Excellent job. Fabien explained every step of the process. Very professional. They cleaned up the area and kept me informed of their every step. Their communication with me was spot on, as when exact arrival time would be, which I appreciated. Thank You! read more

Had Duct Dog clean our hvac system; 3,600 sq ft, 3 levels. Also the dryer vent (important safety issue). All went well, the technician was friendly, informative, thorough, and efficient. Cost was just as they estimated and much more reasonable than others in the area. Recommended. read more

Duct Dogs - Van - Heating & Air Conditioning/HVAC Near Me

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Our technician was polite and professional. However, the woman who booked our appointment gave us an incorrect (lower) price and said the job would be complete in 1.5 hours. It was finished in 4.5 hours. The booking agent should have asked more questions to properly assess and price the job. I assume the ducts were cleaned, but I can't see inside and I did not find the photos particularly helpful. However, there were dust, crumbs, and ceiling plaster bits around each vent which I had to clean up after the technician left. One of the flaps on the outdoor dryer vent cover was broken, we will have to replace it. I will call another company when I need to do this again in five years. read more

Tried one of the "Value Pack" coupons from Duct Dogs heating vents cleaning. I was very pleased with my results and the professional and reasonable priced service I received. No hidden costs either! I would recommend them. read more

Went well they cleaned the vents .. explained all the options..we were very happy with the reaults

Silvio did an excellent job. He worked methodically, quickly, and neatly. I'd use him again.

False advertisement on coupon for 199bdryer vent cleaning that was price at 199 try to ask more money during cleaning

HORRIBLE service. Waited over 2 hours and the Tech has yet to even show up. Why give a window timeframe and not show up!

George CT cleaned our whole house vents. Professional, friendly, efficient. Got quick appt and was on time. We are completely satisfied.

Most unprofessional company I have EVER came in contact with! I made an appointment with them and no one showed up .. I got a miscellaneous text saying the worker had issues and that I would get a 15 percent off discount and to reschedule .. I rescheduled and I get a text the day before saying they don't service my area lol they are a COMPLETE joke!! Steer clear because their professionalism Highlights the quality of work they claim to offer! read more

The Duct Dogs Technician was prompt, polite, thorough and professional in carrying out the Job. He took lots of pictures and showed me the before and after conditions of the ducts. He did a great job and I would recommend these folks to anyone! read more

Silvio was great communicator and good with pictures. Service good. I think pricing a little high.

Tech Ryan did a great job. He was professional and worked hard. I would recommend them read more

it just doesn't happen these days...some stranger shows up...when he said he would...does an even better job than you thought he would ....and leaves your house spotless. Even better you think of him as a friend you'd invite back again. It's not a dream, it can happen with Duct Dogs, at least with George. Thank you George!! Simply amazing. My husband has one lung removed due to sepsis. It causes breathing issues. George walked us through all steps. He made no false promises, but made us feel comfortable about the process, all was clear and the result has been wonderful. i had this "supposedly" done before but it must have been a scam, it was literally worse after and I said never again...felt it was money I threw in the fire but the ad and reviews for DuctDogs was intriguing it promised proof, with pictures! I'm so glad I took the chance. It is a great value. I'll do it again but listen people George is busy 1 year from now....thanks Duct Dogs. Just Amazed. read more

It was a pleasure dealing with the Dogs. Office was helpful and friendly. No pressure at all. Our tech, Dante was great. He knew his stuff!. read more

Ryan was kind enough to explain what he would be doing prior to the job and was efficient in completing the task at hand. He did a great job cleaning out our ducts and also show me the before and after photos of the vents which really needed the work! Highly recommend Ryan and his team to anyone who needs their vents cleaned--they are good and reliable people! read more

What a great experience with Duct Dogs. I called them after the first dryer vent cleaning company gave me some bad news about the state of my dryer venting. I wanted a second opinion before spending a couple $K on a solution. From making the appointment over the phone to the tech, Alex, investigating as comprehensively as possible, it was clear how much Duct Dogs wanted to solve my issue. There was a level of empathy and compassion I don't often see with companies you hire to perform a specific task. Just a really positive experience! read more

We moved into our home and we were not sure how long ago the air ducts were cleaned. We were calling different air duct cleaners and we finally ended up on Duct Dogs, not at all disappointed. the air ducts looks clean, and the home now feels fresh after the cleanup. Fabien(or I might be spelling his name wrong), was very communicative, helped us understand how often we can get the air filters changed and also spent time on explaining which ducts were very unclean and needed more effort to clean up. We definitely will be getting their service more often now. read more

I had the premium whole house duct cleaning service. I was able to get my first date. The young man showed up.on time, was very polite and accommodating to my needs. There was no up sell and no hidden costs. There was no mess. I will definitely call Duct Dogs again. read more

I had a scheduled appointment on April 25 8am -10am. They texted me at 10am and said that the technician had a personal emergency and needed to reschedule. I rescheduled to May 11 8am-10am..once again I get a text at 9:55am telling me the technician called out sick and they needed to reschedule. I called the office and explained that I am taking time off from work for these appointments and that this was a huge inconvenience.... the reply I received from the rude agent on the phone was "it is what it is...life happens" I have zero confidence that they would have done a good job with that attitude. Extemely unprofessional!! DO NOT use this company. read more

Complete scammers. Did not show up to a scheduled appointment, they rescheduled for the next day and showed up 4 hours late. The tech that showed up did not have the decency to apologize and then switched the price on me that was quoted less that 24 hours earlier. Management called me back to apologize and further discount the price, but damage already done. Stay away from this group of scammers. Bait and switch tactics all day long. Save yourself the headache read more

Every person I dealt with was friendly, professional, and knowledgeable Scheduling was very accommodating and prompt. The technicians arrived promptly, were knowledgeable, thorough and neat. Oh and friendly too!! I highly recommend Duct Dogs. read more

The man that came out name was Ryan and he was very nice he did a great job he took his time cleaning . it came out good the house air feel so much cleaner and less dust He also told about more stuff to sanitize the air vent read more

Aidar Zhamantaiuly, the technician that performed the service was awesome, professional, knowledgeable and super through with his work. He also did a final check before leaving! Very please with him! Thank you Aidar! read more

Found them through Home Advisor. In under two hours, they called me three times (didn't leave a voicemail), sent an email, and then sent me a lengthy text (which was the same as the email). I don't appreciate the heavy-handed sales tactics. I called them back to complain and the guy I spoke to agreed it was aggressive and apologized for the 'harassment.' I've since blocked them so they can't call. They're worse than the car warranty people and I didn't think that was possible. read more

I wasn't satisfied at all, the guy who came out was pretty honest with me. He first had a problem with the compressor, then his vacuum did not work at all, i had to lone him my vacuum to clean up afterwards, which was left with lots of dust on the floors. I personally did not like the system they use, a small hose with a propeller like object on the end which i think does not suck up to much dust. I've seen other companies online the blow out the system from beginning to end of the duct vents. I personally wouldn't use them again. read more

Promt service. Work seems good. Unfortunately a lot of the ceiling where the work was done has to be re touched with paint. They should send their workers to clients homes with booties, microfiber clothes and step stools. That should be a given. read more

We had a periodic need for our air dryer vent to be cleaned. It was done well, quickly ( same day ! ) at a good price. Have filed their data for our next cleaning ... maybe the chimney after we finish burning wood in the fireplace. read more

Would highly recommend this company. After calling around for a few quotes, they had the best price. Tech was very professional and knowledgeable. You cannot go wrong with Duct Dogs. read more

Had to pick carpet cleaning since vent cleaning was not an option. I selected this company based on a coupon I received in the Valupac for Vent Cleaning. It was a coupon for a regular residential cleaning that was normally 289.99 for 59.99. Main issues: 1.) Company rescheduled 2 times. 2.) Company was still late missing the window they stated. 3.) The estimate they gave at the house was for $1000.00 ....10 time more than the coupon. 4.) When I complained they knocked it down to $300.00 ten dollars more then the advertised cost before the coupon. What a rip off and waste of time.... never again read more

Not even worth 1 star. Stay away! I bought a Groupon for $37 and the "fine print" said I would get my air ducts cleaned along with my dryer vent. Only my dryer vent was done since he said it was impossible to do my air ducts. And he charged me an additional $70 or threatened to walk out without finishing the job. If my HOA didn't require this service being done right away (or face fees) we would've kicked them out of my house when they actually showed up. They did a classic bait and switch. I'm demanding a refund from Groupon and I will never use them again. I took time off of work for them not to even show up the day I scheduled them. I was scheduled for a Friday 3-5pm appointment. I called them at 6pm and they told me my serviceman wasn't coming that day...at all. Even when I mentioned I lost money because I missed work they hardly apologized and offered to come Saturday. I told them I had plans to be out of state and they offered to come again during the work week. Since I already missed work I told them to just come Saturday and I would cancel my plans. When they finally showed up (yes they were late for their Saturday appointment) they demanded I pay an additional $70 (why did I bother with the Groupon?!) and had my husband do half the work. My husband had to remove the dryer and go outside to check if our vent was being cleared out. Had this man showed up while I was waiting alone the day before, they wouldn't have been able to service my system since I can't move a dryer on my own. The bottom line is that this company is a scam. Groupon or not, I was taken for a ride and would NEVER recommend them. read more

$50.00 for $100.00 is a joke. They are unprofessional! A costumer should never be yelled at. Apparently if you do not pay them for the extra things they want to charge you they get upset and so a shitty job. I could do a better job cleaning my vents than the clown they sent. You would think that hiring a company to clean your vents will give you a piece of mind and comfort knowing that the job was done properly. Unfortunately this was not the case. I say save your money and go with another company. read more

"Update its even worse than I imagined! I went to dust behind my dryer, five days after they "cleaned the dryer vent"..... Low and behold, a HUGE pile of what he cleaned out was left on the floor under the vent. Who just leaves it hidden! Fire hazard & not what I should be breathing with asthma&allergies. I've never been so disgusted or dissatisfied with work. Do NOT use DuctDogs" Original post: I can not believe I didn't come on yelp before I scheduled my appointment, otherwise, I definitely would have used another company. First off, it's so odd that they schedule CT but have a NJ license plate. Run, Run, Far away. I have my carpets scheduled to be cleaned tomorrow by Stanley steamer but they don't do vents in my area so now my vents are not cleaned and I'm completely aggravated. I have trouble managing horrible asthma and allergies, so I can't go a year without the vents being un-cleaned. :( I usually use another company but thought I'd try someone on Living social, as I always have good experiences with Living Social/Groupon deals. I get my vents cleaned every year so I know what I need in terms of amount of vents/returns/ect. Before I purchased the living social, I called the office to see what offer I needed for my condo. (They had 4 different priced deals and a different deal on their website). The phone number didn't work.... so I e-mailed them and they called me right back within 5 minutes, so I thought that was good service. The woman stated the $49 Living Social would be exactly what I need for my condo to get the vents cleaned, the dryer vent cleaned and the furnace checked. I had my dad come over so I wasn't alone during the service, and I'm SO glad he was there to try to argue for me, but I still didn't get what I paid for. He did show up within the window (It was 2-4 and he came at 3). That's the ONLY thing he did right. He was rude, unprofessional, and not trained properly. The man showed up in a van (which didn't seem equipped with the hoses you normally use for the vents) I gave him my Living Social and asked me to show him my vents, which I did. Then he started writing me a bill, for $140 extra! I said I just wanted what the deal offered and he claimed he could not "just" do that. After back and forth arguing he actually yelled to me dad to "let me finish. let me finish" ... seriously? You're in someone else's home, don't raise your voice. I get this done every year so I know he was trying to upsell things that were NOT necessary. Long story short, he didn't clean the vents. I told him I should get something for what I paid, so I told him to clean the dryer vent which was supposed to be included. It took him 5 minutes, with a little brush. How come other companies have used vacuums and other heavy duty equip for 30 minutes... so I'm not sure he "cleaned" anything. He was going to leave, and I said... "I was supposed to get a furnace check included too", so he reluctantly agreed. My dad was watching him and after 5 minutes goes "don't you now you need to turn the furnace on to check it and check the gas...??" Yeah. I think they hire people off the street with no training that hope people wont watch them. Also, every time I've had a furnace check from Aillo or elsewhere, they give me a writeup that it's safe/unsafe/what they checked and the outcome... I asked for this and he said "my receipt is proof it was checked"... hm, no. So, I paid for absolutely nothing. NEVER use this company. read more

Duct Dogs - This was left hidden behind the dryer when he left. I know this was not here before he came as I clean behind here every week. - Heating & Air Conditioning/HVAC Near Me

Do not use this company, one star is too much! Here's the email I sent them which they never responded to. I also contacted the BBB and reported their poor service. Your worker just left after completing the duct cleaning. I want you to know that I'm not at all satisfied with the cleaning.I was very disappointed with the worker, the process and the equipment used. I've worked in facility management for over thirty years and have been responsible for hiring and overseeing duct cleaning in hundreds of commercial and industrial facilities during that time and have never seen such poor performance. The equipment used had a severly leaking compressed air hose that leaked air and dripped condensation during the entire cleaning. Dust was manually blown off return and supply registers by the worker and just left to fall and land on whatever was near by(my wifes desk and computer). When I questioned this practice I was told it's no problem it will be cleaned afterward. The photos taken were taken from a cell phone just inserted into the return air section of the air handler, providing no visibility into the condition of the duct cleaning beyond what I could see by just looking at it myself. When the worker left I reached my hand up into the return register in the master bedroom and removed a clumps of accumulated dust. I had the ducts cleaned because the air handler is going to be replaced within the next two weeks and I wanted to start with nice clean ducts. Now I will need to hire a professional duct cleaning company to do the work I just paid your company for. read more