I was shopping here with my daughter-in-law and my 1-year-old grandson, doing some early Christmas…read moreshopping. We had about $200 worth of toys picked out and were heading to the register. Like most grandparents trying to survive a shopping trip with a toddler, I handed my grandson a cheap little $6 jump rope in a box to keep him occupied. Apparently, this was my first mistake. When I got to checkout, the employee informed me that I was required to purchase the jump rope because my 1-year-old had put it in his mouth. I was stunned. In all my years of shopping, I have never encountered such an absurd and unreasonable demand. The item was boxed, undamaged, and perfectly sellable. Yet I was treated as though my toddler had somehow rendered it unusable. What happened next was even worse. When I questioned the policy, another employee with purple hair inserted herself into the conversation with a shockingly hostile attitude. Rather than calmly explaining the situation, she was confrontational, dismissive, and unnecessarily rude. Her behavior was completely unprofessional and reflected terribly on the store. Customer-facing employees should know how to speak to people respectfully, especially when dealing with a reasonable question from a paying customer. If this is truly store policy, then management should make it clearly visible instead of allowing employees to spring it on customers at checkout. More importantly, management should seriously address how these employees interact with customers. Their conduct was unacceptable and deserves immediate attention. No customer should be spoken to in the manner I was. I paid for the jump rope simply because I wanted to end the unpleasant interaction, and then I put back the approximately $200 worth of toys I had intended to purchase. After being treated so poorly, there was no chance I was rewarding that behavior with additional business. What bothered me most was not the six dollars. It was the appalling customer service. I have shopped here many times before and have always had positive experiences. This encounter was completely different. The employees involved were rude, aggressive, and seemed far more interested in creating conflict than helping a customer. I sincerely hope management reviews this incident and reprimands the employees involved. Their behavior was unacceptable, damaging to the store's reputation, and ultimately cost the business a loyal customer and hundreds of dollars in sales. I hope the $6 jump rope was worth them losing a $200 sale and all other future sales. I will be taking my business elsewhere. I will not be returning, and I would strongly caution others to expect better treatment elsewhere. No wonder this business only has 2 1/2 stars . The guy who was the first to demand payment was Ernesto.

this place is the..... BEST!!! All the staff are kind and helpful, and they know your niche…read moreinterests! This place has (for my anime people): Nendoroids, Figures, Plushies, Minifigs!! Theres also chiikawa, Sanrio, and good stuffed animals! For the younger kids interests, theres Barbies, pokemon, board games, all the stuff! It's a bit pricey tho. . . .

These guys have some of the coolest selections of RC vehicles and small drones definitely a must…read morestop if you have kids to watch him play around with the same items you'll be buying. I've seen these guys drive and fly in and around the area doing flips an aerial movements Definitely going to be coming back

Love the variety, lots of cool toys and friendly workers…read more Highly recommend stopping and check this place out if you collect Pokémon cards and funkos

Too over priced on One Piece and Pokemon. I saw a booster boxes of Kami Island for $300 and it's…read moreonly $200 on TCG. GameStop isn't this bad on pricing, even with their 10% discount on TCG they seem to always have.

Small shop but awesome selection of collectible action figures! If you can't find it in store make…read moresure to check out their website for pre-orders and more.

Looking for gunpla? They have it! They even have P-bandai and gundam base exclusives!read more

The good thing about Pop Mart in Victoria Gardens is that it has a great selection of different…read morecollectibles and designer toys. There were plenty of various original series blind boxes to choose from, and it was fun browsing all the options. They are always out of labubus though. If you're looking for something specific, or just want to see what's new, there's a good chance you'll find it here. Unfortunately, the service wasn't very welcoming. The staff were watching their customers too closely, and the overall experience felt a bit cold. On top of that, the prices were noticeably higher, around $20 to $30, for each of their blind boxes. A whole set of blind boxes will set you back $250.00 to $350.00. For cute cheap plastic toys that are trendy and will end up in a landfill someday, these prices are way too much. Overall, it's a decent place to shop if you're after a wide variety of blind boxes, but the high prices and lackluster customer service make it hard to give more than three stars.

As of early November 2025, this store location is pretty new. The store seemed to be well stocked…read morewith lots of merch and it was organized and clean. The people here were really friendly. Glad to see everything was selling at MSRP as well so you don't have to deal with the folks who try to buy everything out and sell for secondary prices. I didn't get anything on this visit, but I will be returning when I'm shopping for holiday gifts for my nieces .

Awesome place to come and shop around especially if you love lego! Rafael is so friendly helped me…read morewith my trade in and was able to trade in enough to cover some cost of this awesome lego minifig i've been on the hunt for!

I really liked the sets that were on the shelf on the back of the store. But THEY WEREN'T FOR…read moreSALE!!!! Nothing else caught my attention :(

Been going here for some time now, about 2 years now at least. It's a great shop! Tons of options…read morefor different comics, merch, toys and all kinds of other really awesome stuff across multiple brands and fandoms for a great value! Also shoutout to the staff here! Talk to them, they're a great group of people who likely have the same interests as you! Definitely what I call "My home base" comic shop!

This place likes to have a little lame nerd (Gilbert) go around to other comic book stores to scoop…read moreout for anything they can report back to the comic distributors as rule breaking to get them in trouble or possibly shut down. That's not friendly competition, that's out right snitching. I can say from experience no other comic book stores even give this place a thought.

Don't use to pre-order Hot toys, they'll miss multiple orders and you'll be SOL trying to get…read morefigures later on. Horrible system, if ordering on day of preorder, they confirm the preorder, and say oh we forgot, on multiple figures. BS.

If I can I would give 0 zero stars, bad experience with them I go to other collectibles and never…read morehad an issue especially with an expensive item. My daughters good guy doll came defective, I know the doll is hard to find and I bought with time and when she opened it for her birthday it was such a disappointment to see the arm like that & I was one day after their closing return date and wouldn't offer any help at all to get this issue fixed.

I brought my daughter here today to get her ears pierced. I came to Claire's after the shop where I…read moretook my other daughters to get their ears pierced closed. The employee that helped us was Carina. She was amazing. She took her time and explaining everything, and marking my daughter's ears. They look absolutely amazing. She even told me that I could always call the store if I have questions which I really appreciated. Thank you so much, Carina.

We were the first customer inside right when the door was opened for the day…read more I believe the young lady name was Rochelle ( not certain now ) she welcomed us in and gave us time to browse while she continues with her morning routine check list. Shortly afterwards she approached us, we enquire about pricing for ear piercing services. My friend decided to have her top ear loabs pierced, so far my friend hasn't had any issues.

Such a magical place to visit even as an adult. The staff is lovely and welcoming. Their selection…read moreis current as evidenced by the Creel House from Stranger Things - one of their hottest items to date. Lego is such a classic, I'm so happy we experienced this company in this lifetime.

Located inside the Ontario Mills mall. My fiancé and I came to this location to find the Lucky Cat…read moreLego set. Luckily there was a few left when I arrived so I was able to get one. This store is clean and organized. Friendly staff. Hazel and Jordan were very kind and helpful.