As of early November 2025, this store location is pretty new. The store seemed to be well stocked with lots of merch and it was organized and clean. The people here were really friendly. Glad to see everything was selling at MSRP as well so you don't have to deal with the folks who try to buy everything out and sell for secondary prices. I didn't get anything on this visit, but I will be returning when I'm shopping for holiday gifts for my nieces . read more

Pop Mart - Labubus - Toy Stores Near Me - Cucamonga, California

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Pop Mart is home to those creepy-cute Labubu. And, no, I didn't come here for that. Actually, my sister and sister-in-law are both huge fans of Labubu and the other PopMart characters, and I came with one of them to pick up their order. Pop Mart is located in the center of Victoria Gardens. I came here on a weekend (yikes) and this place was just overly crowded and people are overly infatuated with these little toys, I just had to get out. Unfortunately, I didn't have the patience or interest to walk around and look at all the products. Personally, I think these toys are overpriced and just clutter makers. It's ok- I have a Labubu, a Hirono, a Molly, and a Cutie But Wild CryBaby. Don't judge me! ;) And, kudos to Kasing Lung, though, he's got all these people hypnotized over these toys. ($$$) read more

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This place has all characters you can think of from Disney to The PowerPuff girls to anime! It's not the largest store but it is packed full of merchandise! The staff is attentive and friendly, the prices are in line with other, similar stores and it's in a good location, Victoria Gardens outdoor mall. There's a free parking garage nearby or metered parking if you can find it. I'd imagine this place will be crowded during the holidays so I would be prepared for that! I work weird hours so I'm lucky I can go midday. Overall a fantastic small sized store! read more

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Pop Mart at Victoria Gardens is a fun and colorful little spot that makes it way too easy to start a new collecting habit. I recently ordered a few Labubu figures online for in-store pickup and was really impressed by how quick and convenient the whole process was. I got a notification almost immediately that my order was ready, and picking it up was smooth and hassle free. The store itself is well organized and full of eye-catching displays. It is the kind of place where you go in for one thing and end up browsing just for fun. The staff was friendly and made the experience even better. Whether you are already a fan of designer toys or just curious, this is a great place to explore something new. I will definitely be back the next time a new series drops. read more

It's 8:45pm on a Saturday night. Google says they close at 9pm. They have a girl standing outside saying they're "closed" and we questioned why does it say they close at 9pm. And she said it's per "management". Within 5 minutes we noticed the girl at the front of the door turn away at least 50 people. Geez people, at least update your hours of operation. This place is ridiculous. I hope they close one day. read more

Pop Mart - Toy Stores Near Me - Cucamonga, California

I finally made it to Pop Mart to check out the weird looking Labubu's. It was a cool store with all kinds of interesting things on display. It was very crowded everyone looking for Labubu's I planned to buy 2 but nothing was in stock. I was told they usually have a line at store opening and they sell out quick. read more

Pop Mart - Entrance - Toy Stores Near Me - Cucamonga, California

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Location is great! At the heart of Victoria Gardens mall. Cute little tables outside to chill or open all of your goodies you bought from here. Prices are pretty crazy!! I had no idea what I was walking into!! Some very cute items and some scary ugly? I honestly don't get it but if it makes my niece happy, that's all that matters. We came in because my niece wanted to see if they had any Labubus and skull pandas in stock. Luckily, we walked in and saw a bunch of skull pandas that had just been delivered and were available for purchase. My niece really wanted it, but I was saying no. Until I asked the girl at the door if there would be any available on 2 days later, which would be Friday. Crazy enough, she said "No! If you see it now, buy it because it will be sold out tomorrow!" I thought she was joking, but apparently it is a hot item. So my niece ended up getting the skull panda. I signed up for the rewards. We walked outside so we could open her box, and she got the one that she really wanted! Lucky girl! We did end up coming back that Friday, just to see if they had any skull pandas left, and they were all sold out!!! Then my niece saw the Christmas skull pandas and we ended up getting her one of those. She got the exact one she wanted again!! The staff is super helpful and so friendly!! I enjoyed their energy!! Must be a fun place to work!! read more

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I wasn't sure what the hype was about this store so decided to go in. It was pretty crowded in there but was very clean and organized. They have really cool figurines of all kinds. I asked one of the workers what the store was and she was very knowledgeable and explained. Cool little store tho! I would come again to purchase surprise items! read more

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While I was out at the Victoria Gardens, I decided to check out the Pop Mart to see what all the hype was about. The place was packed when I walked in and they had some cool figures inside for sure. The Labubu Monsters were all Sold Out inside the store though. I guess they have do a better job of managining their inventory inside the stores for customers to buy? read more

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When I found out that there was a Pop Mart that opened up at Victoria Gardens, I drove there the next day!! The store is so cool, has so many different options to choose from however I only had Labubus on my mind. Ofc they were all sold out however I couldn't help but walk around the store to take everything else in! Staff was friendly and helpful, they mentioned that their shipments are "blind" so they don't know what's coming in until the boxes are opened up. I was informed to follow their IG for restock alerts for up to date information. Great tip! Can't wait to come back with the kiddos to see what makes their eyes light up! read more

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I'm on the hunt for Labubu and this store was so clean and beautiful! The staff was so welcoming and helpful, although they were out of stock I was told they get inventory frequently! I bought some snoopy blind boxes and am so happy with my purchase. This store is located in beautiful outdoor shopping mall and so much more to see and do at than the Grove in my opinion. read more

Pop Mart - Storefront - Toy Stores Near Me - Cucamonga, California

The store is in a great location. The mall is very nice here. It is a bit crowded here but which popmart isn't crowded?? The staff is friendly and are approachable. I love popmart so much. I am addicted. I also won big so say yas! Parking is free if you park in the big lot. If you park closer, the parking is metered. read more

Pop Mart - Toy Stores Near Me - Cucamonga, California

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Friendly and fast to find what I wanted. Got the Mickey Family blind box FINALLY. No duplicates.

October 25, 2024 - Zimomo Angel in the Clouds Drop Pure disappointment with the management's handling of line cutters at a limited-quantity product release. Four people claimed they were in line early but left to sleep in their cars, leaving chairs to mark their spots. More than 30 people saw that happened. When security moved the line, the abandoned chairs were claimed by others, but the original owners returned, cutting back in line. While one staff member listened to complaints, the manager insisted the line cutters had been there since 2 am and threatened to cancel the drop if people disagreed. I felt unheard, mistreated, and ultimately left empty-handed after a five-hour wait. They should improve their policies to ensure fairness for all customers. read more

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Extremely rude store clerks. I asked about an item and was abruptly told they don't have it and won't get more. Won't come back here. Don't ask the store clerks any questions. They could improve on service. read more

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Poor customer service, they don't have any Labubu to buy besides the ones no one wants and the only way to buy is you have follow their instagram to find out. Purchasing for Labubu is only online; even if they are in store they only allow you to buy them online for pick up in store. Store offers no value read more

Pop Mart - Toy Stores Near Me - Cucamonga, California

Theres a female employee there with dark hair, that kept corner eyeing me and my daughter the whole time we were there. Made us feel like we were thieves or something. Couldnt even shop comfortably with her rudely staring. Walked out because of her. read more

I been here about 3 times, and have never been able to find a labubu. But besides that it's a nice store. But if you really want a certain carácter make sure to call or check online first ! I found my labubu online and went to pick it perfectly fine. read more

Pop Mart - labubu - Toy Stores Near Me - Cucamonga, California

Went to pick up my online order... they need to be organized - where is the designated area for the online pick up. My QR code is ready and keep asking to press it again - asking if my order is the blind box- store clerk are feeling entitled just because of the hyped. Your job is to scan the QR code and give my order,it's been paid no need to give me a hard time! read more

Prepare to be told "we're closed" whenever they feel like closing. As if that wasn't silly enough, it doesn't help that the workers are rude! read more

Don't go there for any Labubu merchandise or any Pop Mart popular toys like Skull Panda they don't have anything :(

Awful experience. My family and I drove out to Pop Mart at Victoria Gardens, only to have the doors shut in our faces at 8:45pm... 15 minutes before their posted 9pm closing time. Their website and Google both say 9pm, yet staff claimed it was "manager policy" to close early. Meanwhile, there were still about 10-15 people inside shopping, but my family (including kids who were excited to visit) were turned away at the door. Completely unprofessional, misleading, and honestly disrespectful. If management doesn't care enough to honor their posted hours or treat all customers fairly, then they clearly don't care about their customers at all. read more

They had a huge selection of collectible toys, including labubus. The kids were so excited!

Having more items in stock, not just only display. Also, associate needs to more welcoming and friendly. Very disappointing, not worth the drive. read more

I go to the store and I ask simple question about new toy come out. The young worker very nice, she try help me. But then manager come, young man, very rude. He talk fast, no smile, and he say "You need to understand how this works" in very mean voice. I feel very small. I just ask, I don't argue. read more

Came here with my 5 yr old Sat night 10/15. One of the girls that worked there was so rude and mean to my daughter that's only 5. She was looking at a Labubu and just wanted to see how it felt so she gently touched one. And this girl comes up to my daughter and rudely said "Don't touch". She could've asked me, the adult, to please tell my daughter not to touch (I was standing with her making sure she's not rough with anything, which she wasn't) but she wanted to approach my 5 yr old instead that made her sad. What a joke. I couldn't even say anything because my daughter is so shy and timid I didn't wanna make her feel bad or sad any further. Ended up not buying anything because of one employee that took her minimum wage job beyond serious. Thanks a lot for ruining a little child experience. read more

I've been visiting this location since it first opened and the customer service has severely declined each time. The employees come across as rude and entitled , which makes the shopping experience horrible. I truly enjoy Pop Mart, but the customer service at this store has been disappointing. Compared to all other Popmart stores I've been too this would have the worst customer service reputation on my list. I would recommend visiting other Pop Mart locations, as the staff there tends to be much more friendly and professional. Not worth spending your money there with their shitty service. read more

One of the employees closed the door on me even though it was still 15 minutes before closing (around 7:45). They were very rude and didn't even apologize. When I looked through the glass from outside to check, an employee actually pushed me out of the way to clean the windows without even saying "excuse me." I would like to speak with corporate about this because I mentioned the situation to someone I know who works at the Santa Anita location, and they were also upset to hear about it. I'm very disappointed in the staff here--their behavior came across as both lazy and disrespectful. read more

The shop was really popular and big, the music was good and the service was really good, the figurines price value was also amazing. read more

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The customer service at this location is awful. We were treated horribly with our online pick up. The guy was rude and demanding me to do things to verify my order without asking kindly . We also purchased numerous items prior to our pick up and wasn't offered to buy a bag as she stated we would get one with our pick up. The one we received with our pick up was too small to accommodate all of our items. I told the online pick up associate we needed a bigger bag. He very rudely told us to go buy a bigger bag, I let him know we weren't offered to purchase bag with our initial in store purchase. The store wasn't busy as it was a weekday during the day time. We were treated better in San Diego at a very busy store with a large line. We will not return to this store and stick to online delivery or Sam Diego. My wife and I are still appalled at how rude he was. read more

It was okay. I absolutely loved the workers, but definitely feel that other PopMart locations better in terms of maintaining the lines and overall customer flow inside the store. Also, I am a Labubu/Zimomo fan, but do think that other collectors are quite rude and disrespectful when it comes to purchasing grail items here. I would just go to another location, if anything. It's definitely not the workers' faults, but rather the lack of community and respect that some customers have towards the workers and other customers. read more

It was my first time here. Shoutout to the person who helped me I think her name was Gabby! Had an awesome experience at this store. Highly recommend it. read more

Tried to get a birthday gift for my niece at 7:53pm real quick (They close at 8) and knew what to get so I would have been quick and told them that. But they did not let me in because they wanted to go home early. Disappointed. read more

So cute to see everything on display! I will say with so many sold out items there are very few things in terms of selection, but it's worth mentioning a lot of things are not listed as pick up on the pop Mart app. You kind of have to show up and check their stock daily for anything none Labubu & buy in store. They even had the crybaby cherry magnetic pendants in stock, there were quite a few. They did in fact have a Chopper Labubu, I was shocked he was available but still a $300 Labubu. I hope this helps for anyone looking for items they haven't been able to find online :) read more

Horrible, do not purchase from this company. They are very disrespectful, not professional. All their machines are horrible and do not work. Do not buy. read more

Love this place but staff can be very rude parking can be a little crazy so go early. Good selection of everything. THEY DONT SELL LABUBUS IN STORE. But every thing else was good read more

0START!1! I couldn't believe how the manager responded with such hostility to a routine request ，it made what should have been a simple interaction deeply uncomfortable.Also the lack of basic courtesy was disappointing. While some staff members were kind and helpful, the overall experience was ruined by poor leadership . A business should ensure all customers are respected equally, regardless of background. I hope management addresses this issue, as no one should endure such unprofessionalism. read more

I love Park Mart. It's so pretty in there and it looks like a dreamy wonderland from my dream when I see a sample me all I see is positivity and kindness. My heart goes out to those workers, but the prices are a little expensive and they are not worth the value. I will keep on going back though because they are so precious beautiful memories of kindness. read more

The employees in charge of.controlling the lines outside are very rude. They are not approachable. I understand that customers keep asking the same questions but they should be polite and simply say they are not sure if they sold out but to turn around and say "Go away", and reply rudely is not a acceptable. When you are spending a pretty penny to purchase their items, they should just say they aren't sure if they sold out or when they are going to allow more customers in. There was only one polite employee and that was the one inside, watching the line. The rest were awful. I guess they don't realize that our money spending is how they get their paycheck. If they don't have a good attitude, they are in the wrong business because they lack customer service skills. It makes you not want to return to purchase anything. I was dissapointed today. The store needs to invest on better training and social skills for these employees. read more