Claire&#x27;s

Came in one day asking if they can reset my diamond into a pendant and set a new diamond into my…read morewedding ring. Linda agreed and was extremely excited for me and my husband. She took the time to make sure she understood all the details we asked for. My wedding ring is Blessed and of high significance for us and it was very important that no Gold was thrown out of given to anyone else. They completely understood and added the gold from the original prongs into my custom pendant. The jeweler did an amazing job at setting everything. Thank you Gemma's Jewlers and a special thank you to Linda for helping us through the whole process.

Came in to see if they carry a large bail for a chain. Was told no, will have to make…read more Paid for new $280.00 bail. Received a call that all work was done, to come pick it up. Linda presents polished necklace and cross with new, so-called bail. I told her I don't think the money has been taken out of my account. I stand there and check. It has indeed been taken, plus tax. Linda wishes me luck and says see you soon. I ask Linda where my original bail is. Linda says, "I don't know, it's not here." Normally the jeweler returns original pieces. I ask, can you call to see where original bail is? Since it is and was paid for separately from the necklace and pendant, one hundred dollars. Linda replies, no, I cannot call him. It is his day off. He is with his family. I ask for the manager or owner, Gemma. She said, no, I'm sorry, she is not in today. I ask Linda for a receipt for my lost bail. Linda writes me on a Post-it that I am looking for a missing bail. She assures me that we will find it and it will be returned, not to worry. I said okay, and I walked to my truck, her saying goodbye. Got to my truck to check out the new bail, because Linda had put it on without me really getting a chance to look at it off the chain. Come to find out, compared to pictures I had previously of this bail, that this bail was indeed the same exact bail I had turned in -- stretched out, worked-over metal, and polished only on the outside. I walk back in to talk to Linda and to tell her what I had found. She claimed she only works there. She has no idea what's going on. And that if she could keep the necklace to show the jeweler what was going on, we'll get this sorted out. I told her I would not like to pay for a brand new bail, new silver and new working, if all you did was stretch my original bail and slightly polish it. Linda agreed with me that that was unfair. I told her I don't believe you guys are trying to mess with me, and this was a misunderstanding, and that we would get that figured out today. Next day, receive calls from Linda stating that it was a mix-up and that I would have the new one in a week. And it was just complimentary that they would make the original one I brought in work. Which, by the way, is what I asked for in the first place. I go down there, Linda lies to my face, insults me. Also admitted that if I didn't notice, she would have gotten away with this fraudulent sale. I have been buying jewelry from them for about 15 years. I will need to find a new small business jeweler. I do not trust that business, Gemma's Jeweler, anymore. They tried to hustle me. I got a full refund after back and forth three times. Do not recommend!

Gemma's Jewelers - Gemma's Jewelers: A Family-Owned Business Since 2001
Specializing in engagement rings, custom jewelry, and a wide variety of jewelry.

Gemma's Jewelers: A Family-Owned Business Since 2001 Specializing in engagement rings, custom jewelry, and a wide variety of jewelry.

Happy Holidays From Gemmas

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Design Your Dream Ring at Gemmas Jewelers

Upland Jewelry Mart

4.9(204 reviews)

7.9 mi

Family-owned & operated

40 years in business

Upland Jewelry Mart was my dad's go-to jeweler for years. He trusted him to create custom pieces…read morefor all of his daughters, which makes this place especially meaningful to our family. He is incredibly kind, patient, and talented, and the pieces he creates are absolutely beautiful. You can tell he genuinely cares about his customers and takes pride in his work. My dad continued coming back to him year after year, and now I completely understand why. It's really special to have jewelry that was custom made for us at my dad's request, and those pieces mean even more to us now. Beautiful work, wonderful service, and someone my dad trusted for many years. I'm very grateful for everything he created for our family.

Danny made my engagement ring. It's gorgeous. I'm obsessed with it. He was really responsive…read more Listen to what I wanted and executed it perfectly. We will definitely be back in the future. I highly recommend custom Jewlery here.

WE ARE NOT IN STATER BROTHER SHOPPING CENTER

The owners of Upland Jewelry Mart, Danny & Abby.

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TQ Jewelers

4.9(366 reviews)

3.5 mi

•$

After shopping around at three different jewelry stores, we came back to TQ Jewelry--and we're so…read moreglad we did. Steve, the owner, was incredibly patient and helpful, never pushy, and made the whole experience feel comfortable and genuine. He took the time to make sure we found exactly what we were looking for. We ended up purchasing a beautiful pendant necklace for a graduation/birthday gift, high-quality and perfect for the occasion. The picture honestly doesn't do it justice--it's even more stunning in person. You can tell he truly cares about helping you find the right piece, not just making a sale. We left feeling confident in our purchase and excited to give such a meaningful gift. Highly recommend TQ Jewelry, definitely go see Steve!

Steve was very friendly, knowledgeable and fair. He quoted me a price for a service which was…read moreextremely lower than a quote I received from another jeweler. The turn around for my piece was quick and it came out beautiful!

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Alexander Jewelers

4.6(147 reviews)

0.1 mi

We were loyal customers of Alexander Jewelers for over 10 years, and what happened recently was…read moredeeply disappointing and heartbreaking for our family. My husband served on active duty in the United States Navy, deployed overseas between Dubai and Kuwait. During that deployment, both the engagement ring and the wedding band were specially made as symbols of commitment, sacrifice, and family. When he returned home, we wanted those two rings customized into a single ring, which is why we brought them to Alexander Jewelers. Before any warranty was issued, Alexander Jewelers first appraised and evaluated both rings, confirmed their condition, and only after that appraisal issued a Diamond & Gemstone Warranty. They were enthusiastic about the rings, willingly took them on, and over the years welded, resized, and customized the rings in their shop. We also paid for additional services and enhancements whenever recommended. As part of the warranty, we were required to bring the rings in for six-month inspections, which explicitly included complimentary cleaning -- something we did faithfully for many years, including as recently as one month ago. The warranty and inspection booklet were personally issued and signed by the owners. The inspection record is signed by Jake Tekin, and the appraisal was prepared and signed by Raymond Tekin (GIA Graduate Diamonds). Jake himself cleaned the rings many times over the years and has seen our children grow up, which makes what happened next even more shocking. When we recently came in calmly and respectfully seeking clarification about why cleaning was suddenly being refused, Jake became rude and accusatory, claiming we were "yanking his arm," "being aggressive," and "making his staff uncomfortable." None of this was true. We were not yelling, not hostile, and were simply asking reasonable questions about a sudden policy change. He also stated that we "must have been given the warranty by accident," despite years of documented service and inspections. As a long-standing family in Rancho Cucamonga (over 25 years in the community, even before Victoria Gardens was built), being falsely characterized this way during a calm conversation was deeply upsetting. We believe in respect, accountability, and honoring long-standing relationships -- especially with families who have supported a business for a decade. What should have been a straightforward discussion about policy turned into false accusations and dismissal, instead of transparency and professionalism. After years of loyalty, paid services, and trust, this experience was devastating. We will never return, will never refer anyone, and strongly caution others -- especially long-time customers and military families -- to think carefully about whether this business truly stands behind the values it claims. This was a painful end to what we believed was a trusted relationship built on shared American values.

We have been here a couple of times to service my ring and we've had wonderful experiences both…read moretimes. Their pricing is reasonable. Everyone we've ever encountered has been friendly and welcoming. We didn't have any appointment and they were able to assist us.

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Montblanc Brothers Grimm pen uncapped

Harry's Jewelry

4.7(78 reviews)

2.2 mi

Thank you so much, Mr. Harry, for your transparency, kindness, and honesty. You are truly such a…read moregentleman, and I can't express enough how grateful I am to have found someone I can trust with my jewelry. I came in with a few pieces of jewelry to have them appraised, and unfortunately, I found out they were fake. Mr. Harry personally called me to give me the bad news, and even though he took the time to test and examine my pieces, he did not charge me for the testing or his services. That really showed me what kind of person he is. He was honest, professional, knowledgeable, and very kind throughout the whole process. He has over 35 years of experience, and it definitely shows. I highly recommend Mr. Harry to anyone looking for someone trustworthy and experienced with jewelry. It's not easy to find someone you can truly trust, and I'm so grateful I found him. Thank you again, Mr. Harry!

I called prior and asked if he (it was Harry) could fix a bracket that broke...he said to come in…read more When I got there the door is locked so have to ring bell FYI. He answered promptly. He looked at my bracelet and said it was gold plated unfortunately not solid gold. I told him it was sentimental more than true value. he ended up being able to fix it wonderfully! I am definitely going back for other jewelry issues. Plus he does have a nice display of very high-quality jewelry. I would highly recommend he was quite pleasant and excellent service. Thank you Harry !

Pinched but still got a gap

Bubble

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Not fixed

Jared

3.0(131 reviews)

0.3 mi

I have bought watches here and jewelry for my wife. I went in today and had my wife's jewelry…read moreinspected. I totally screwed up my wife's necklace in transport. Chris provided excellent service e. He was kind and took care of everything quickly and with a smile. I bought nothing and he treated me like I bought a Rolex. Come in and see Chris.

Very clean and all the sales personnel are friendly and helpful. Extremely knowledgeable about all…read moreaspects of business including diamonds, engagement, marriage rings and jewelry.

Engagement ring

6:30 and they won't open the doors. Needed a last minute gift.

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Wife's Ring

Ben Bridge Jeweler

4.5(66 reviews)

0.0 mi

•$$$$

I came to Ben Bridge over the weekend looking to purchase a watch, and had a really good experience…read morespeaking with Roque. He was very knowledgeable and transparent about the availability of certain models, which I appreciated. He took a lot of time to answer my questions and educate me on multiple Rolex watches without ever making me feel rushed or pressured. He was also really personable and easy to talk to, which made the whole experience enjoyable. I appreciate him taking the time to speak with me and being so open and honest about everything. Definitely a great experience, and I'll be looking forward to future purchases with Roque and Ben Bridge.

Roque at Ben Bridge is the reason we keep coming back…read more My wife and I have worked with Roque for a while now and have bought multiple watches from him. Every experience has been outstanding. He's knowledgeable, patient, and never pushy. He takes the time to learn what you're looking for, and he treats you like a person rather than a transaction. What sets Roque apart is honesty and consistency. He communicates clearly, follows up when he says he will, and is upfront about what's realistic, which matters a lot in this hobby. He's built a relationship with us, not just a sale, and that's why we keep returning. Whether you're buying your first serious watch or you've been collecting for years, ask for Roque. We can't recommend him highly enough!

Sequoia National Park with my fiancé

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Kay Jewelers Victoria Garden

3.0(60 reviews)

0.0 mi

Huge thanks to Arlene, who never stopped being patient, friendly, polite, and professional. I was…read morereally impressed by the selection and quality at this location. Arlene was extremely helpful and tentative. She cleaned my Robbins brothers and my Helzberg rings for free! She was super sweet, answered all of my questions, I had about 1 million, and she was very personable. She just gained a customer for life. And she doesn't know it yet but she sold me on quite a few pieces today.. LOL. "I'll be back." - Arnold Schwarzenegger

Service here was awful. I didn't get any actually…read more Whoever the lady is in the picture was no help whatsoever. I hope she's not a manager. No hello, no nothing. No, we will be right with you. I stayed sitting there waiting to be helped with my two little children. I waited patiently for a while. My boys were already too tired and getting frustrated so I had to leave. Either way, I would have waited for who knows how long. Another man walks in and she helps him out. It was just very rude and I felt discriminated at the same time. A mother not being able to get any help. I won't be back to this location. One person can ruin everything. I hope they hire better people who know something about customer service.

Engagement ring with enhancer

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Diamond & Design Jewelers

Family-owned & operated

My husband gifted me a new wedding band so my engagement ring looked old compared to the band. I…read moretook it in to Diamond and Design to see if they can clean it and polish it. They suggested I do a rhodium plating. When I picked up my ring, I was amazed on how beautiful, clean and shiny my ring looked. It looked brand new. The owner was very nice and answered all my questions. They have beautiful jewelry! Highly recommended!

We did it !! We tied the knot !!…read moreThank you Diamonds and Design for making our wedding so special ‍ Our wedding rings are so special and beautiful , You are all amazing !!

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Ozel Fine Jewelers

4.7(37 reviews)

2.7 mi

•$$$$

Esther at Ozel jewelers was so helpful and caring. We took my baby girl in to get her ears pierced…read more Esther did such a quick and great job. The piercing look so adorable.

Strolling down Palm Desert luxurious El Paseo when I stumbled upon a Mom and Pops jewelry Store…read morenamed Ozel Fine Jewelers . Got my Brand New Rolex GMT-Master II Destro ( i Saw I Buy I'm Gone ) from Joe the owner very Reputable Fellow with her wife a very kind Lady . Will be doing Business again my friend . See you when I see you

Wonderful Natural Pendant Jewel.

Emerald.

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Ears pierced at Ozel's Jewelers in Redlands, CA

Claire's - jewelry - Updated October 2026

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Came here to the outlets recently and wasn't planning to get piercings, but I wanted to even out a…read morefew piercings that have closed so I said why not? I worked with Jalen H. and she was fun and helpful! I was a bit scared of the pain as it had been almost 15 years since I got any piercings. She answered my questions and helped me feel more comfortable. I chose a pair of gold earrings studs and an extra pair for later that I was surprised was 50% off. Ask about their BOGO promotion if you visit. For about $95 I got 2 pairs of earrings and 2 piercings. Not bad. The pain was also not bad at all. I had a hard time choosing where I wanted one of the piercings located on my cartilage and Jalen help choose the perfect spot. It turned out really cute and Jalen was genuinely happy to see how much I enjoyed my new piercings. Thank you for a good experience!

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I went in To CosmoProf Two weeks ago and it was early in the morning. I think I got there around 8…read moreAM because I had a client at nine and I had to get my product. The male worker was working and I felt like he kept on coming to every aisle and watching me and asking me if I needed help. I get to the register and I was asking questions about a product because I wasn't familiar with using it then he asked for my number I gave it to him and then he asked for my ID. I never get ID at the Montclair store and that's my homebase store which I love going to, but since I was in Rancho, I figured I stopped at the Rancho store you just made me feel like if I was trying to lie about having a membership with them and I actually have a credit card with CosmoProf. I just felt very uncomfortable and I won't be going to this store anymore.

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I came to this this location 2 days ago and was greeted and assisted by Theresa/Teresa! (Sorry I…read moredidn't check the spelling T^T) She helped me with all my questions and provided me with a basket. Never did I feel pressured or unwanted. I normally shop online but wanted to pick up a gift for a loved one. Thank you for all your help and I hope management and corporate gives her recognition!

Great selection of everything they carry. I usually go for the foaming hand soap's. Just took a…read moretrip there with my sisters and we all came out with something different for ourselves. They have a huge reasonably priced selection of fragrances, candles, soaps and lotions.

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My son and I got our ears pierced today! The two girls working were absolutely amazing. They are…read moreeverything you would want as employees. Upbeat, fun, warm, helpful. Thanks for taking such good care of us!

I wanted to review Claire's because my friend recently got her ears pierced here and it was a great…read moreexperience. I'm actually going to get my ears pierced here soon. So my friend and I came in because she wanted to get a second piercing on her ear. The staff member explained the process to her and marked where she was going to pierce. She also made sure my friend was comfortable to wear the piercing was going to be. She then pierced her ear using the actual earring, which I thought was great because everything was new and came out of packaging. My friend said it felt like a pinch and nothing more. They staff member gave my friend some solution and told her how often to put it on. Overall great experience. Oh and they give you a big discount on the sterling silver earrings if you get your ears pierced with them. I got my ears pierced and had a great experience! It's been 2 weeks and everything is good. I follow the directions given to me and my ears are doing great!

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