DSW at Union Square has an excellent selection of shoes, with plenty of styles, brands, and sizes to choose from. The store is well stocked, organized, and easy to browse, making it a good spot if you know what you're looking for. However, customer service on the sales floor was basically nonexistent. The only employees I saw were at the register and a security guard at the entrance. There were no associates available on the floor to help with questions, sizing, or recommendations, which would have made the experience much better. Overall, the great inventory and variety earn this location 4 stars. It's a solid place to shop if you're comfortable helping yourself, but improved floor support would really elevate the experience. read more

Conveniently located at Union Square. Easy access from subways. Located in same building as Burlington and on the third floor. Large selection and variety of shoes to choose from. Staff are nice and helpful. Good prices especially when there is a sale! read more

Great selection of shoes. I love the clearance racks where you can get 20%-60% off, great styles from pumps, flats , dressy shoes. There were also Nike shoes. Get the app and you can get coupons for additional savings. I bought some Puma and was able to use $15 off of $50 purchase. read more

DSW - Ton of clearance - Shoe Stores Near Me - New York, New York

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Big DSW by union square. Lots options for heels, boots, sneakers etc. Staff is very friendly. Most isles are maintained properly. I don't see trash around or empty boxes lying on the floor. Good to check out the place if you want discounted shoes. read more

It's under construction at the moment, so there's a ton of dust on the boxes, but the contents are still good! Lots of clearance items and the staff is very friendly. If you have the app for DSW, then you can order ahead or get discounts. I got a free bag with the app. read more

DSW - Shoe Stores Near Me - New York, New York

I have been coming to this DSW for many years ever since I was young. This DSW has so many shoes to choose from but sadly, my size is very popular and mostly gone for shoes that I die for. Hope they carry size 7 more or restock that size! They carry many sneaker brands and styles at reduced prices. Also there's an aisle of shoes at CLEARANCE price. There's not much at clearance in my opinion but as long as there are many styles to choose from in the other aisles then it's win situation for me! Also there are many sandals and dress shoes to choose from Steve Madden and Franco Sarto so my dress shoe is broken, I know I can run to DSW, which is one train stop away from my job to get new shoes, my go to shoe store. read more

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I had a wonderful customer experience at DSW Union Square on 14th Street NYC this May 2025! A Shout Out to BRYAN for his help in helping me find my favorite Schecher Work shoes in my my right size and fit! Ultimately he had to order them online and I requested a pick up at the Store! (#30) Bryan was totally involved in helping me find those shoes and I rate his manner and professionalism as 5 Star. I think he has managerial potentia!! Thank you! Gloria R Lippmamm read more

Thank you to the ladies at DSW. I didn't get the name of the first young lady but she had pinkish red long box braids super helpful. Also, thank you to cenita for informing me about the return and new purchase getting 15% off. Additionally, I want to THANK MY CASHIER SOPHIA. SHE WAS AMAZING AND PATIENT!!! SUPER HELPFUL I HOPE THESE LADIES ARE HERE EVERY TIME I SHOP!!!! read more

Being in store on Union Sq. NYC I ordered shipping because they didn't have my snickers size in store. What came in mail was not what I ordered: wrong model, wrong size, wrong color - compete disappointment. They don't have mail return, so I had to bring it back to store, spending money and time for train from Brooklyn and back. When I asked to compensate me for trips manager just offered me Reward card with less than month expiration date. When I insisted on at least card with longer term she rudely threatened to call security to remove me from premises. She then didn't give me any card, just returned money on my credit card for the ordered shoes. Horrible customer service in a warehouse and rude people in the store. read more

Service was good but super slow. I probably waited longer in line than doing the actual shopping. There was only one person a the register and the line was so slow. It's helpful that they have self check out. read more

I came here to do an online return as i didn't want to pay for return shipping back to the warehouse. But i was thankful a gentleman named Chris helped with the return and made it very easy. He also assisted me with a pair of socks that i needed he honestly made my day that much better. Thank you again Chris! read more

Good location in Union Square and spacious as well. Social distancing markers inside the store...they have a pick up area out outside and inside the store. Not as crowded given the pandemic but depending when you go e.g. prime hours and weekends it can be. Been here several times to look and purchase shoes...easy to find men, women, children and accessories as the aisles are marked. Staff is friendly and helpful to find the size you want. Order ahead and pick up at the side or curb side pickup! If you aren't a DSW member, sign up as it's free! Get coupons throughout the year, a coupon for your birthday spend and annual perk...a free bag or $10 off purchase....I've been selecting the free bag and it's great! You can also donate shoes as well...every 2 pairs donated gets you a $5 reward. Thanks DSW! read more

DSW - outside - Shoe Stores Near Me - New York, New York

I'm always impressed by the incredible selection of brands at DSW, whether you're looking for something casual like Vans, or a stylish pair of Steve Madden shoes. There's literally something for everyone here. I recently snagged a great deal on Vans in their clearance section, which is always worth exploring. The store is well-organized, making it easy to browse and find exactly what you're after. Whether you're after a new pair of sneakers or dress shoes, DSW is the place to be for variety and great savings. read more

Holmdel store ..Only had them little over a month - they ripped and they won't replace them ... said I wore them ... really.. online representative help me more than in-store. same company different policies. They said if I would've bought them online, they would've replaced them for me. ..They sent me $20 gift card which I rather have new shoes.... I do appreciate it - still very disappointed... read more

DSW - Shoe Stores Near Me - New York, New York

I stopped inside as i needed to kill some time to kill and was pleasantly surprised. This location was bery clean and organized. As i was walking around they had a wide variety of options of shoes sandals boots and even some purses. The purses were really cool but super expensive. The place was clean and if you ever need some new shoes this place could be the place to go. read more

DSW - Purses - Shoe Stores Near Me - New York, New York

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Don't Say Why you like this store. Just shop here. It doesn't need to be explained. DSW is usually my shoe store of choice because they are generally really cheap - especially the clearance areas. This one is a total zoo and so big and so packed full of stuff that it's really hard to find what you're looking for if you're looking for something specific. But if you just want to browse endlessly and find shoe deals right in the heart of Manhattan then you're in luck, and it's perfect for you. read more

DSW - Ok I'll stop when you say when (Don't Say When) - Shoe Stores Near Me - New York, New York

Have been shopping here for years. We went on Sunday evening after having not been there in a while - something changed. The shelving was uneven and it looked...less slick somehow. Was there a flood? Did something happen? It appears they have more stock which may have been the goal but they may have sacrificed in the customer experience a little. Maybe it is temporary? read more

A large store with vast aisles of shoes. Seasonal items like sandals were limited in sizes. Boxes of shoes below the display did not correctly correspond to the item. Aisles were wide and clean. There was a large area to try on. Overall the prices seemed a bit high. I only went there to spend my reward gift but found out that it can't be used for name brand items. Social distancing at the checkout line, masking, and hand sanitizers were in effect during my visit. Overall, I think I am better off buying online than shopping at the store. read more

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Staff were good and helpful, Not all websit stuff available at the location but it is good to go and try the real shoes if the size it fit on you or not. sadly the brand I wanted to try isn't in the store so I can not see what size fit on me so i have to guess and if it isn't fit i have to sent them back. read more

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Today the search was on for sandals. I tried on three pairs and didn't feel comfortable in any. I found a lot of shoes very pricey. I just paid full price for two pairs of Sketchers at the Sketchers Store. DSW saves you only about $5! Big deal. The sandals I tried ran $70 a pair! Sales Associates are friendly. They try to be helpful also. There's a lot of employees. The store is very clean and well organized. I have been here to shop repeatedly. I'm not sure why I haven't got a review posted. I swear I did one. Today's experience was typical. My daughter didn't even buy anything. That's unusual. I'm sure She will want to return periodically. Today the promotion was for sandals. If you buy a pair you get a $20 Card towards your next purchase of $39.99 or more. Something to that effect. My daughter gets the rewards since she signed up years ago. She shops on line most of the time. There's more of a selection and more sizes on line. I still like the store. No luck shopping here today. If you are a shoe lover you'll love DSW. This is a nice location! Oh, one more thing! There's no bathroom! read more

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How come you work at a shoe store and forget to take the security tag off ... will not be coming here again

I looked online at the 34th street DSW, And it had what I needed but when I arrived at the actual store it had a very poor selection of boots that I did not want. When I asked and showed the woman what I seen online she told me that is just for online orders. But it didn't say that. And said these are the only boots we have. WHAT A SCAM BY MAKING YOUR SELECTION LOOK BIGGER AND HOPE SOMEONE BUYS THE LEFT OVER CRAP read more

There are 3 floors of shoes on shoes on shoes! My personal favorite floor is the second floor, where the heels are! Try to go at a less busy time like early morning- the evenings are the busiest! And don't hold back when you see another person ogling that pair you know you're gonna regret not getting. Alternatively if your go-to habit is to go straight to the clearance section and go row-by-row in your size, it's on the very top floor. It's been very hit-and-miss for me to every try that, but if you're looking for inspiration and don't mind going out on a limb that's fine! The best way I like to go shoe shopping is out of necessity. Otherwise the whole store gets overwhelming and goodness me you get lost and forget who you are and what you really need in life! Except for heels. Lord knows I need less heels in my life. Thank God I'm an atheist. read more

DSW - Shoe Stores Near Me - New York, New York

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Pitiful service... The stock and selection were OK, or typical of other DSW locations, but the staff was rude. I was snapped at when I attempted to try on a pair of shoes in the wrong spot (I didn't know I had to try shoes on in a designated area) and the cashier had a bad attitude with every customer she helped. I'm assuming she had a rough shift or something but an employee should never treat customers that poorly! The only reason I'm giving 2 stars is because everything else was good--the store was clean and well organized. In other words, you can probably get your task of purchasing shoes done here. Just don't expect good service. read more

I've come to this location quite a few times and they usually have a few cute options. I actually placed an order online and picked up this particular visit and it was ready and the time they stated, about 2 hours. I was so pleased with the shoe I ended up ordering the same one in a different colorway. The selection is also usually much better, with higher end brands to boot. The staff was friendly and helpful, unlike some of the other locations. I think I'll stick to come in here when I need to. read more

I ordered Merrell Moab Edge 2 Trail Shoes - 8.5 I received two different sizes. Neither were the size I ordered. I got a 9.0 and a 9.5. Good luck on that hike! Now I have to go to DSW and return for an exchange. The whole point of ordering online is to avoid the trip to DSW. Grr!! read more

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I have usually found DSW to have a good selection of shoes when I have shopped there. But my reason for leaving a review today is because I called late this morning inquiring about boys snow boots. It's February and I'm looking for snow boots for my son for a trip he's taking next week. (That's a whole other story!) Anyway, I called the Livingston, NJ store to see if they had some in my son's size. It turns out that they didn't. But Jennifer Edwards was sooo nice and helpful. She spent time looking in their store. I even asked if they might have his size in another location. She looked on their system and it appeared that the store in Wayne, NJ might have a pair. She called the store and waited and waited and waited for someone to pick up and answer. They never did. So because they were short staffed at her location she came back to the line and gave me the information to try. Jen was just so kind, caring and just could not have been more helpful and patient. I really hope someone from corporate and the store manager recognizes her and the great customer service she provides. I appreciated her help! read more

DSW - support your locals ! Hire cashiers and scrap self-checkout (which is empty). The customer line is L-O-N-G and only two cashiers working . Offer people jobs and make your customers happy. Don't follow the herd of self-checkout. read more

Whenever I come here I get lost in the selections. Men's shoes, women's shoes, kids shoes. Sneakers, boots, sandals, belts and socks. This place has everything for everybody. I usually go straight to clearance but since they put it in the back of the store I end up stopping once it twice looking at some of the latest styles. They carry Nike, vans, Skechers, Aldo, van huesen, and so much more. If I don't have a particular style in mind when I walk in the door... Good luck getting me out of there in less than an hour. If I do have a style in mind I will probably be out of there in 59 min lol. I'm very picky when it comes to make shoe purchases because these are 6-12+ months commitments. So I usually leave with more than one pair. Join their rewards club, you get special discounts and coupons read more

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Order came in boxes that were both in horrible condition. There were no lids, paper and shoes were dirty. The third was in poor shape.

The people who work here hate you and they're not afraid to show it! Specifically the cash register team. Oh my! They're grumpy, unkind and unprofessional. The selection has never been worse. They offer a wide variety of Fabco, Rainbow and Payless-esque shoes. A Birkenstock here and there. Crocs for $50. I remember when they had actual designer shoes at competitive prices! What they offer now is disgraceful. I only ever came in because I needed something right away otherwise I would avoid this place at all costs. Horrible store. Awful experience. read more

The store is dingy, with dirty gray carpeting. The staff are few and far between; when a customer asks where to find a brand, the staff member will wave and point in a vague direction. The purchase check out line is long. The pickup desk staff for online orders is disorganized and unskilled. They have to go looking for the orders "in the back" while people are waiting. The ordered shoes are presented in crushed boxes. For returns, the customer is advised to take a photo of the cancellation computer screen, because emailed confirmations are often "delayed." I have never had a good experience in this store nor with online DSW orders. read more

I just got my order today 6/1/23 and i got used dirty shoes so disappointed returning tomorrow but so upset how can they send used shoes im paying my money read more

I looked all over lower manhattan for a pair of long black boots. Turns out they're out of season. Then I literally realized DSW!! Boot selection was OK. But the clearance was a JACKPOT!!!!!!! Found exactly what I was looking for. Kindest ladies over by the self checkout. I got 20% for signing up for the phone number thing. Red haired manager was so helpful. We had trouble finding the barcode at first but everyone was so helpful and dedicated. Will come back for some Birkenstocks soon:) Great value for your money. read more

I come to this DSW location sparingly, when I am around. Today, I passed by en route back to the office to look for a pair of shoes. Typically, I wouldnt even bother writting a review for this place, but the lady who helped me was so friendly and helpful I decided to share with the world. The store is typically very crowded and hard to manuever with all the people clogging the narrow walk path, but soometimes you can find a good deal or an item that is on clearance for either 30, 40, or even 50%. Look at the color label on the sign in each aisle for the amount of savings you will recieve! Anyhow, I went to the location in Atlantic Terminal on Monday evening and saw a pair of shoes I wanted, they did not have my size, I came here today and they did. Great, and to add fuel to the fire, this location had them for 30% off. However, they did not have my size here either, but not to worry, the very helpful employee ordered them for me online and price matched the sale amount for me. All and all, great experience for me, I subtracted a star for the long wait, but its NYC! read more

DSW - Shoe Stores Near Me - New York, New York

This location has reopened and the current hours are 10-8....they're deep-cleaning and sanitizing the store, employees are wearing masks & gloves, the number of customers in the store will be limited at all times, they'll help shoppers remain six feet apart, they're designating try-on areas, and only credit cards will be accepted for payment (in order to eliminate contact during checkout). read more

Don't do Online Ordering! I bought 3 prs of shoes that I never received- yet was charged for them!! Over multiple website Chats & emails with Customer Service I was told that a shipping label was created, I was charged... but the shoes never shipped! They all saw that in their system... they all said I'd be "refunded in 3-5 business days". It is now almost 1 1/2 MONTHS without a refund! DO NOT ORDER ONLINE at DSW!! read more

I been to a few DSW stores, i like the stores in L.I. and N.J. as they have the most inventory. However Union Square had a good variety, although the store was a bit messy as it was crowded and it seems like they do not have enough staff to go around picking up and putting things back to place. This is back to school week, so my teenager daughter was looking for shoes. After trying like 10 pairs of shoes, she finally picked up a pair of sneakers in which we all agreed they were comfortable and the price was right (30%) off the retail. Now the men's section seem to be smaller, sizes were limited and i did not find any bargains. Overall, i would certainly return to this location as they seem to have variety and more designer shoes than the L.I store I frequently visit. read more

DSW - Shoe Stores Near Me - New York, New York

11/18/2020 - Headed back to DSW for sneakers. Wanted to give a special shout out to Reina, Ben, Zulayka and Natasha. The customer service in this store is great. The staff is accommodating, friendly and helpful. I personally don't enjoy shoe shopping (I know, I know) so for me it's a chore and I'd like it to be over sooner rather than later. I was looking for a sneaker that was cut low around my ankles and Reina directed me to the New Balance sneakers which were perfect! I wore them yesterday (added inserts for added support) and walked 6 miles! Thank you! Side note: They are also trying to do their best during COVID. No more trying on shoes in the aisles - they now have designated areas which I appreciated. read more

Never failed me. Always clear. Always organized inventory is mostly in stock. Plenty of Sales associate walking the floor and servicing the guest. read more