I visit from out of town, but always get shoes here. This time Aiden helped me. He was very…read moreengaging and knowledgeable. The value is in the great customer service.

Many problems with pain in my left foot. I work on cement…read morefloors all day and my feet have suffered and finally caused me great pain. Went to Fleet Feet in Tucson and was quickly met by Connie. She was very nice and attentive and asked me several question, measured my feet electronically and brought out sever pairs and brands. I liked the HOKAs and got a pair and inserts. She led me to the exact pair I needed. The shoes were not inexpensive, but how many pairs of other brands have I purchased and I suffered. Too many. The HOKAs are worth it. I had so many referrals to Fleet Feet and everyone was right. Excellent service, good guidance and great shoes. I am excited and want everyone to know of my experience. Thank you Connie and Fleet Feet.

I live in the Midwest and spend some time during the Winter in Tucson. My husband and I usually…read morebuy 1-2 pairs of shoes/sandals from Alan's when we are in Tucson and receive great service! Recently I needed to replace a pair of New Balance shoes and called Alan's. I spoke to Hanna at the location in Oracle, and she told me the style I was looking for was being replaced by a new style in 2027. She arranged for the last pair in my size and preferred color to be shipped to me from another Sole Provisions store called Rudolf's in Sioux City, IA. What a treat to receive such great service from both locations!

Zero customer support- Ive been a loyal customer- but now that they are corporate- things are not…read moregood. Nice to be able to try on shoes, but I will never buy from the store again- they do not have ability to help with defect, returns etc.... like deer in headlights when I ask for help- they say "Call the Corporate Customer service number... LOL - leave a message.... nope- I will not purchase from a company like this again.

Great place to spend an afternoon shopping! The Tucson outlet stores have a nice variety of shops…read morewith some really good deals if you take the time to look around. It's clean, easy to walk, and there are plenty of different brands all in one place. Perfect spot if you're looking to save a little money while still finding some great stuff. Definitely worth the stop when you're in Tucson.

I'm not sure why it's taken me so long to check this place out but it's a great pit stop on the way…read morehome from Phoenix . Everything is shaded . My new place to get my steps in & shop. The food court is pretty sad ... but you can find bites . They do have an acai food truck out front that's decent . Our highlight was the pet non profit adoption center. Noteworthy customer service !

Had a great experience at this Tucson store. I've worn SAS shoes for a while now, they are great if…read moreyou're on your feet all day. They hold up for a long time. Went in just looking for one pair and was pleasantly surprised to find a great selection and many new updated styles. Couldn't resist, and walked out with 2 pair Jason there was very helpful, friendly and professional. Helped me find just the right style and fit. Made me feel very comfortable. He even honored my family with a Veterans discount. Thank you! I will defiantly be back and recommend to others.

Great prices. Friendly staff. My son is hard to buy for. He out grows everything within a month or…read moretwo. It's nice that they are close and reasonable.

I ran to the Famous Footwear located at 6401 W Tucson Premium Outlets, Marana Center Blvd, Suite#…read more837, Tucson, AZ 85742 because I had to return some shoes I purchased from Famous Footwear online and hopefully find another pair, since mine had recently torn. After working since 6 A.M., I looked down at the clock and I realized they would be closing soon and ran out the door and figured I would have to finish when I got home. I made it with just over 20 minutes to spare before they closed on Christmas Eve, which should have been plenty of time to find a new pair. IF I would have been able to do my shopping in peace without being harassed and attacked by the manager, Joanna, and another associate, Drea.    When I walked in, it was 5:38 pm (I know this because I had just hung up with my husband who was re-parking) and was standing in line to see if I needed to or was allowed to leave my bags at the front. I was waiting patiently when the manager comes scurrying over from the back and very confrontationally says to me, "We close in ten minutes. You know, we would like to get home to our families after working 13 hours and having to cater to you people all day." I told her that I just needed to return an order I placed online really quickly and try and find another pair because mine had broken and were about to be unwearable. She then reiterated her previous statement and very rudely informed me again that they had families that they would like to get home to and that I had 10 minutes, so I better make it quick and to go ahead and leave the bags.    I looked at the time since I still had my phone in my hand, it was 5:40.    I placed my bags down upfront behind the counter and headed over to the clearance real quick to hopefully expedite my search. With the manager close behind, I started looking at some shoes. I realize that the manager is uncomfortably close to me and was seeming to be very interested in what I was looking at when she asks me through gritted teeth with her seething tone, "Can I help you find something?? What size do you need or what are you looking for so we can get you out of here quicker and we can go home to our families." Mind you, she is so close to me that if I were to have bent over without moving first, I have no doubt her head would have literally been up my rear. I politely said "no, thank you. I don't need any help" and was hoping she would go away and leave me to find some shoes in peace. No such luck of course because she was still right on my heels, no matter what move I made, with her commentary, all while hovering, being nasty, rude and unprofessional.    As if the holidays weren't hard enough for me this year, after about the fifth time of her stating that she had to work 13 hours that day catering to "you people" and the fact that they wanted to go be with their families (which I took offense to because of the tone she she had while making the statement and the attitude she had while doing so), I finally had enough of the hostility and her verbal attacks and unprovoked aggressive behavior. I said, "You know, for someone who works in a retail field it might do you some good to try and put yourself in other people's shoes and realize that you're not the only person who worked all day today, as a matter of fact I still have to go home and finish working. Furthermore, not all of us are as fortunate as you to have family to spend the holidays with. I lost my mom earlier this year and now I don't get to go see my family, which has been extra hard on me as well. So before you start attacking people and making assumptions, you might benefit from thinking about that for a second."   Without skipping a beat she starts in on me again. This time speaking more loudly that it wasn't her problem that my mom died or that I don't get to see my family and it wasn't her fault that I had to go finish working but I needed to hurry up so they could go be with their families. She was still practically yelling at me when I interrupted her hateful yammering and said, "Well if you would leave me the hell alone I could actually look at shoes really quick and get out of here so you can go do that."    At this point Drea, the other rude associate, comes over and now they're both yelling at me and Drea finishes up her verbal assault with, "and maybe you should do what your shirt says." I was wearing an Assholes live Forever hoodie that says "Don't be a Cunt." I stood up and turned around to face both of them at this point and said, "you know what sweetheart, I've got news for you. The only people who need to follow what this says (pointing at my hoodie) are the two of you (pointing at them). I'd have probably been out of here already if I didn't have someone up my ass the whole time." I paused for a breath and they started in again.    At this point I'm about in tears and go around  the aisle so I can get away from these two awful humans to return to the front and advised the associate that since I am evide

I received a call from Liz, the store manager, regarding my previous experience. She called as a…read morecustomer recovery follow-up, apologized for the situation, and took the time to explain the confusion surrounding the return. I appreciated that she personally followed up and acknowledged the situation. She also said she would use this as a coachable moment with the team to help prevent something similar from happening again. While the original experience was frustrating, I do appreciate the follow-up, apology, and effort to address the issue. Thank you, Liz, for taking the time to call me and make things right.

I was disappointed with the customer service I received at this location. When I asked about…read morereturning a pair of sneakers that had developed a hole after only a short period of normal use, the employee at the front desk was condescending and dismissive rather than helpful. I was also told that a purchase made at Nordstrom could not be returned to a Nordstrom Rack store, despite both Nordstrom's website and a customer service representative stating otherwise. Instead, I was told I would need to drive to the Scottsdale location to process the return. The interaction lacked professionalism and left me feeling that my concerns were not taken seriously. Based on this experience, I do not plan to return to this location.

As soon as my wife and I entered the store, we were warmly greeted by Abby. We told her what shoes…read moreI was considering, and she found them and brought them to us. Abby could tell by the way I was lacing the new shoe that I should wear a medium. She was right, and the shoes fit perfectly. The color I wanted was not in stock, but she told us that she could order my color, and the shoes would arrive in a week. A week later, Karen called to tell me that the shoes had arrived. She helped me try them on, and they felt just right. I was very pleased with the friendliness and the know-how of both Abby and Karen. The entire experience was excellent, and I love my new shoes. Robert Rickelman Tucson

Great shop and staff! They take the time to really understand your needs, fit you properly and…read morerecommend shoes for your needs. They have a plethora of great accessories and things like gels too to stock up. They're also always supporting local races and create community events like the Winter Haven run in December, which makes running more fun and helps create community here in Tucson. A great spot we're always happy to support!

The staff were there only in physical form. Hardly any acknowledgement of customers while their…read morepointless unpleasant conversation continued on. The shoes are priced well within acceptable standards for those style of shoes.

This is a Skechers Factory Outlet…read more Lots of inventory. Lots of sales going on. Clean and organized sales floor. Very attentive customer service. Lots of free parking. Win all around.

This spot has a variety of used clothing catering to a younger population but, overall, I…read moreappreciated the selection. Some of the prices on the items seemed a bit high, but, if you go in and actively look for sale items, it's worth it. They also have a good return policy. I bought a nice Polo for my husband and it was a bit too large, I returned it in a few days and it was fine. They are a well organized store with a helpful staff. If you are looking for a used, trendy item this spot is a good one to try. Be aware to really look through things thoroughly, I missed a great pair of jeans because they were hidden in a rack. I'm glad I did a double take. I've only recently bought multiple items here but, I haven't sold yet.

Today, October 7, 2026, around 2:44 PM, I brought in a large amount of brand-new designer clothing,…read moremany pieces still with the tags attached, to sell. Unfortunately, this was yet another unpleasant experience at Plato's Closet. This is not the first time I've gone into this location and felt completely disrespected by the girl working the register. Every time I've dealt with her, the attitude has been rude and dismissive. I've even had the experience of feeling like I'm being laughed at when I walk in. At this point, it's getting pretty ridiculous. I dropped my clothes off today and was told it would take approximately 1-2 hours. So I waited around the store, looking through the merchandise, only to eventually be told that they weren't going to take any of my items because they were overstocked with inventory. If the store is too overwhelmed with inventory to accept clothing, that's fine -- but maybe tell customers that BEFORE taking their bags and making them wait two hours. That seems like a pretty basic courtesy. What makes this even more frustrating is that this has happened to me repeatedly with this particular employee. I've brought clothing to this location when other employees are working, and they have accepted my items without a problem. So it's hard not to question why my experience seems to change depending on who is working. I've also heard similar complaints from friends who have had uncomfortable experiences with the same employee. At some point, management might want to look into how customers are being treated and whether everyone is actually being given the same opportunity to sell their clothes. And honestly, when I walk into a store with brand-new designer pieces with tags still attached, only to see merchandise on the racks with stains, rips, holes, and shoes that look like they've seen better days, it's pretty frustrating to be told none of my items are acceptable. I completely understand that Plato's Closet gets to decide what they want to buy. That's not my complaint. My complaint is the attitude, the lack of communication, and the way I've repeatedly been treated by this employee. If you don't want my clothes, say that. If you're overstocked, say that. But there is absolutely no reason to make customers feel unwelcome, embarrassed, or like they're wasting your time. I'll gladly take my designer clothes somewhere else from now on. There are plenty of resale stores that know how to treat customers with basic respect.